Xchange Auto Sales LLC Reviews (3)
Xchange Auto Sales LLC Rating
Address: 10702 NE Highway 99, Vancouver, Washington, United States, 98686
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Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
This letter is in reference to the complaint towards our business, Family Auto and Motor Sports Group. We are contesting this complaint based on the fact that we gave this customer, *** ***, cars total, and now she wants her money back and to turn the 3rd car back
in.
We have done everything we possibly can to please the customer. The vehicle that she mentions, the VW Passat, did have a bad transmission we found out, after she drove it for weeks, unbeknownst to us at the time of sale. It was a trade in, and although not required to, we allowed her to pick out another carThe car she chose and signed for was a Lincoln Town Car. A few days later,we received a phone call from her friend stating that the vehicle was too big for her. We showed compassion, and yet again, allowed her to pick out another vehicleShe then brought that vehicle back and received a Pontiac Grand Am.
We have in no way "scammed" this customer, as she claimsWe would never had worked with her the way we did, changing out her cars times, if we did*** filed a complaint with the Washington Department of Licensing, and they sent out their Dealer Investigator to come see us. He found that we were not at fault in any way and even commented that we went above and beyond what a typical dealership would. I hope that the Revdex.com can come to the same conclusion that the State Investigator found
We make a practice to work with our customers with every effort, and we tried for several weeks to please Ms***We have an excellent reputation in the community and feel that Ms*** is exploiting our kindness.
Should you have any questions, please feel free to contact us at 360-314-4554.
Thank you
Cecilia
Family Auto and Motor Sports Group
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]