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W.G. & R. Furniture Company

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Reviews W.G. & R. Furniture Company

W.G. & R. Furniture Company Reviews (7)

I PURCHASED A CHAIR WITH A DELIVERY DATE OF 11/03/2013 ON MY RECEIPT AND STILL HAVE NOT RECEIVED THE CHAIR. IT IS NOW 11/28/2013. I CALLED AND REQUESTED TO CANCEL THE ORDER SINCE IT HAS BEEN TAKING TOO LONG AND THEY SAID THEY WILL DO SO IF I PAY A RESTOCKING FEE OF 20% WHEN I HAVEN'T EVEN GOTTEN THE CHAIR. I REFUSED TO PAY THE RESTOCKING FEE AND THE CUSTOMER SERVICE GENTLEMAN I SPOKE WITH TRIED TO TURN IT ON ME AS TO WHY IT TOOK ME SO LONG TO CALL THEM ABOUT THE CHAIR. I ALSO TOLD THEM I WILL BE FILING A COMPLAINT ABOUT THE CHAIR WITH THE Revdex.com. HE SAID "GO AHEAD". I ALSO REMINDED HIM THAT I PAID MY MONEY A LONG TIME AGO AND ONCE THEY GOT THE MONEY, THEY DIDN'T SEEM TO CARE ABOUT ME AS A CUSTOMER OR ABOUT GETTING ME THE PRODUCT I WANTED IN THE TIME "THEY" SAID THEY WOULD DELIVER. I WAS NEVER CONTACTED ABOUT A DELIVERY DATE BEING CHANGED BUT WAS REFERRED TO THE BACK OF THE BILLING SAYING THAT THE DATE OF ARRIVAL IS SUBJECT TO CHANGE. HE OFFERED TO DELIVER IT BY 12/03/2013 A DIFFERENCE OF A MONTH???? THAT SEEMS A LITTLE FAR OFF.

Review: I purchased A King Bedroom, a Kids' Bedroom and King Mattress/BoxSpring in September 2012 in the total amount of roughly $ 3410.22

I have older furniture from WG&R almost 10 year old furniture and still holding perfect. But all what I bought in September 2012 was falling apart even before a full year goes by. Called the customer service and they sent their technicians (after so many hassles) they finally deemed everything defective. They issued credit memos in the total amount of purchase for me to "RESELECT" furniture. However, what they store is carrying now is way lower quality and I don't want to buy anything from their store again. They're refusing to fully refund the amount, and are forcing me to choose replacement furniture. When I spoke to the store explaining that there are no bedrooms that I like in their store, he said "Select any other rooms in the store, we have so many other rooms. I have a house full of furniture, I don't need except my bedroom and my daughter's bedroom.

I tried to contact [redacted], where I financed the amount, to dispute the transaction but they said they will check into it, however they can't override the retailer policy.

I hope you will be able to help me get a full refund of my amount so I can go ahead and purchase better furniture somewhere else.

Thanks.Desired Settlement: A Full refund, either a check or cash, so I pay off my financed amount to [redacted] and have my money to purchase new items somewhere else.

Business

Response:

This Customer received their items last year in September of 2012 and called about issues with the furniture in May. We had a technician out to the house to inspect the items and have given the customer full credit of the items as in-store credit despite them having the items for almost a year and the vendor having a repair warranty and not a replacement warranty. We have made every effort to service these items for the customer and have allowed them to re select to something different at the customers request.

Consumer

Response:

Review: I purchase a Sectional with a chaise(3 pieces all together) a queen size mattress, box spring and sleigh bed, a twin size loft with a twin size mattress, and a twin size daybed with a twin size mattress on 12/18/2014. When it was delivered, the crew did not want to open up the bags that had the throw pillows that belong to the sectional set and stated it's not their job to do so, they screwed in plastic into the loft bed, left the book shelves undone and shelves were off size to the point it would not fit on shelf to the loft bed as well when I attempted d to put together.They came to fix it. I called again because the sectional has not hooks to keep them together and in place, the cushion on the chaise does not fit the base of chaise, the pillows on the sectionals are already flat and throw pillows as well and one side of sectional is higher than the rest of sectional.The two twin size mattress are developing air pockets, and the loft bed stairs and area where bed is placed make loud creeking sounds when grand daughter gets in bed. They keep sending people out to look at funiture instead of returning me my $4,973 that I have asked for back. I gave them a cashiers check for $5,000. They claim they put the remaing balance down on other items I was to purchase but have changed my mind due to cheap flimsy furniture quaility. I have only had these items for a month already and they have sent someone out twice already. If they don't want to send me quality funiture for the price that I've paid them I want my money back and no more sending out service people to waste my time.Desired Settlement: Want better quality funiture if not I wand ALL of my $5,000 back.

Business

Response:

We had a technician go to the customer's home yesterday so that we would be able to understand her dissatisfaction with the pieces.

Review: On January 25, 2014 I went to Furniture Plus to purchase a couch. My saleman was [redacted] who showed me several options but I decided upon a modular couch with interlocking pieces. There was a cardboard diagram that showed all the various pieces you could order and the different configurations. I liked the configuration that was on the showroom floor including a nearby ottoman with removable cover. I even liked the fabric and color. So all [redacted] needed to do was write up the order for the couch that was in front of us. He calculated the total out the door cost including tax, fabric protection, and delivery. The total cost was $2037.16 which was slightly over my budget of $2000 but he assured me I could put down a deposit and pay the balance before delivery. I gave him a $500 deposit. The order would be for the L-shaped couch that included a sleeper sofa and the ottoman with removable lid. On 3/1/14 I paid the remaining balance of $1537.16. Since the space that the couch was going to go in was flooded by Spring thaw, I couldn't take delivery when the pieces were finished. They said this was not a problem and to contact them when I was ready. They would hold on to everything in the Green Bay warehouse. The beginning of May I called to schedule delivery. They came out the following week and after getting both pieces into the house realized they could not clear a stair railing and could not get the pieces into the room where they were supposed to go. They left one part of the sofa in my kitchen and the other part in my dining room. There was no way to move about my kitchen except to push the couch to one side and then push it back when we needed to access the other side. They said they could come back right away as soon as the railing was removed and they would finish the delivery. I contacted the store and said I could have the railing removed the next day. I had a carpenter come out and remove the railing. It was important to get the couch downstairs quickly because I have 2- 8 yr olds and without a railing the stairs were too dangerous for them to go downstairs without the possibility of falling. I called the warehouse and told them that the two gentlemen that were out said they could come back that week to finish the delivery and that the railing was gone. We couldn't move about the kitchen or eat at the dining room table because of the two pieces they had left. She said that it would be another week and a half before they could come out. She suggested I call the store and see if they had anyone who could come out. There was only one guy but he had no one else who could come help. I told him that the carpenter could only come back that week to put up the railing because he was starting a big job the following week and couldn't be back for several weeks. And I would be left with no railing in the meantime. The store and the warehouse said they couldn't help. So my daughter, my son, and I moved the couch down to the basement ourselves knowing that the carpenter would be at the house first thing the next morning to put back up the railing. When we got the two pieces downstairs, we noticed that they did not go next to each other. There was no way they could interlock unless they were side by side (not L-shaped) and made a really long couch. This is not what I ordered and definitely not what was in the showroom. Then we noticed the ottoman they delivered was wrong too. It was smaller than the showroom model and the cover was not removeable. It appeared as if the corner of the couch was missing. I called Jake at the store right away. He said he would have [redacted] contact me the next day. When [redacted] called he said that I signed off on the purchase order including the wrong ottoman and that this was my fault. I said that I am not the person who sells furniture and wrote up the order. How would I know that the sku for the ottoman was wrong. I had told him I wanted what was on the sales room floor and he said that is what he ordered the first day I was there. He asked me to come down to the store to straighten things out. When I got there when I told him I would be there, he was gone and Jake waited on me. He explained that [redacted] had incorrectly ordered the wrong ottoman and forgot to order the missing corner but they would order the pieces right away and contact me when they arrived. I also inquired about why it wasn't a queen size sleeper because I thought I had ordered that but was told it only comes in full size. That was not a problem. I just wanted to check. This week I received a post card saying the pieces were ready and to call to schedule delivery. I called the warehouse who put me through to Jake at the store who scheduled my delivery. Then I received another call that I had a balance due. I found this very perplexing because I had paid in full. I called customer service and they explained that my ottoman costs more than the one [redacted] incorrectly ordered originally and that there was a balance for the missing corner piece. This totaled $649. I couldn't believe it and I called Customer Service at their corporate office WG&R Furniture. I explained the whole story to one of their reps and stressed that had [redacted] quoted me the correct price to begin with including the missing corner piece that was never ordered but clearly was part of the showroom model, I would not have purchased it to begin with because it was significantly over my budget. She asked why I hadn't noticed the missing piece when it was delivered. For two reasons - had the delivery men been able to finish the delivery, they would have seen the missing piece and we didn't notice the missing piece until both pieces were downstairs next to each other. Hard to tell a piece is missing when one is in your kitchen and the other is in the dining room. We just thought they butted up against each other until we saw them togetheDesired Settlement: Delivery of the correct ottoman and missing corner piece at no additional charge.

Business

Response:

I was made aware of this issue last week Friday and have worked with the sales person. We do understand that there was communication on this sale and the sales person did quote the customer the wrong price for the ottoman originally, but there was nothing on the sale about the corner piece. I have already contacted this customer in regards to the issue with the pricing of the ottoman and as we did quote the customer one price for the ottoman we have extended that price offer to the customer, however as we never quoted any cost for the corner piece of the sectional as it was not on the original sale the customer would be responsible for the cost of that portion.

Review: I bought a sectional at WG&R furniture on 02-18-2014. I looked at several sectionals and liked the last one we looked at. This WG&R has a clearance center. The sectional the sales person showed us was just inside the clearance part. We told the sales person we liked that one and would like to buy it. He told us he had already sold that sectional earlier in the day so it would take three weeks to get it because it is on back order. I have bought furniture from the clearance center before and understand it is scratch and dent or floor models so any warranty is void and you get that piece. If I would have bought that sectional that was on the clearance center floor I would agree with as-is. The sectional I paid for and had to wait three weeks for came from the manufacture. When it was delivered to my home it was all bagged and had tags on all the pieces stating the manufacture warranties. A little less then a year later the framework inside one of the reclining pieces broke. I was interested it getting and end table so I went to WG&R to look at end tables in the clearance center so while I was there I talked to them to tell them about my broken recliner and the gave me a customer service card and told me they would pass on the information and to expect a phone call in a few days. Then I continued to go to the clearance center to look for an end table. We I got to the clearance center part I was very surprised to see the very same sectional in the same spot one year later. Thought nothing more of it and didn't find and end table and left. A few days later my husband got the phone call from customer service. They told him it was from the clearance center and wasn't under warranty but the would send someone out to look at it and fix if they can one time for free. When he told me I was very confused this sectional was not in the clearance center that one was sold this one came right from the manufacture was bagged and had the warranty tags on it how is it not under warranty. When the service person came he also said it wasn't under warranty and I asked him how it didn't come from clearance center it came from the manufacture. He told me they can't always keep the clearance center full so to fill it they make an agreement with manufacture for discounted furniture and to get it at a cheap price it has no warranty. So even though its new and not scratch and dent it still no warranty but his manager would review it and contact us. At this point I felt very mislead and like WR&R and Ashley furniture were scamming me out of a warranty.

After the service person left I looked online to find my sectional it didn't take long that site gave me the link to the manufacture Ashley Furniture Industries. When I got to the site it gave all there manufacture warranties the same as the warranties on the tags. Later that day I got a phone call from WG&R they stated that by the service tech they believe that now the broken frame is customer abuse but also it had no warranty anyway. Then they offered to sell me another piece at 50% discount. At this point I feel a little angry the way my sectional was set up for almost the whole year that piece was against the wall and I have a son that is now one year so we didn't even let out the leg rest so he wouldn't go under it and get stuck and it was against the wall so wasn't reclined back so I know for sure it was not abuse on my part. Then they are going to turn around and try and resell me my defective piece.

After I heard the message I called customer service again to find out how this is possible to get furniture from the manufacture and not have a manufacture warranty when it had tags on it. Got the same runaround so I told the customer service person never mind I will call the manufacturer to get their side then contact Revdex.com and was going to hang up. That is when customer service seemed to panic a little and said hold on wait a minute I will contact my manager and review it again don't do nothing yet.

I then called Ashley Furniture Industries to see what they had to say so I could see if WG&R was acting alone of if Ashley Furniture was involved and new this was happening. They told me that it is up to WG&R if they offered the manufactures warranty. That was even more confusing to me. It is their product and is their warranty. I told them the sectional had their warranty tags on it. They told me that was a mistake on WG&R they should have taken the tags off. I heard enough and told them good bye.

Online it told me retailers I could buy my same sectional from. So if I would have gotten this very same sectional that arrived at my house all bagged up and tagged from the manufacture from another place I would have that warranty. Wow! So Ashley Furniture can poorly make furniture because WG&R are scamming people out of warranties.Desired Settlement: I would like my sectional fixed at no charge but at this point that isn't even that important to me. Seems to be a scam to me. I want people to be aware that this his happening. This is very misleading. If this sectional was not back ordered and someone didn't forget to take the manufacture warranty off my sectional I would not know this is happening. This sectional is still at WG&R so for the past year everyone who has bought this sectional has been scammed out of their warranties and didn't even know it.

Business

Response:

We are sorry about the confusion on this customer's warranty. To clarify - WG&R does sell some new merchandise in our clearance center. By selling the piece without a warranty, we can provide the the lowest prices we can for these pieces. This is marked on our receipts and posted in the store.

Review: I had a table and bunkbed purchased on March 23, it was delivered late on March 31. The delivery boys didn't finish set up, lost screws from bunk bed, to which my girls found and I put in the bed, stripped some of the main screws in the bunk bed frame, on the table, they have a bolt that isn't completely in. I called customer service immediately, to which I got no response until hours later. I told them I wanted it fixed as soon as possible. It is now 7 business days later, and they are first coming out now. I called the store where I purchased these items, and the sales manager Harold was very helpful. He noted that I requested that if it was to be Wednesday, that it needed to be before 2pm. They called yesterday with a 2-4 time frame.

I am tempted to never buy from them again. Very disappointed in the service with this purchase.Desired Settlement: I wanted speedy repair and haven't gotten it. So now I want a slight refund on my purchase. I realize that I already got the items at a 30% discount, however, the service and communication have been completely unacceptable. It is not my salesman's fault and I am not putting the blame on him. He was very good, Harold was very good. The delivery boys didn't know how to put the table together, and used impact wrench on the bunk bed and table. I think they have cross threaded the table screw that is out and not properly holding the table leg up.

At this point, they can take it back and reimburse me for my troubles and find me the exact table and properly install free of charge.

Business

Response:

We had a technician out to the house yesterday to inspect the table issue that was reported and have resolved the issue with that item. I have called the customer about the issue with the bunk bed and have offered and scheduled with the customer to have the bed set replaced due to the issues with the drivers stripping the screws on the item.

Review: We bought a sectional from them and they delivered and there was a hole in the back of it. We told them about it, but they refused to do anything. So when we had to have a cushion fixed we told and showed them and they still refuse to fix or exchange for a new one. We now called and since it's been too long, they won't warrenty it because they say it's not a manufacturer defect, even tho it was delivered to us that way.

We've owned the furniture for almost a year, and I feel that since we bought an exteneded warrenty that they should cover this ,and since we told them about it when it was first delivered to us. It's not our fault that their delivery drivers never told them about it, or made a note of it. Now we tell them again when someone is here to exchange the other piece and it's too late. Then I saw the hole, and it's quite a tear, looks like a knife cut from cutting plastic off the sectional. But since they don't think it is, they won't do anything about it. My fiancee told them about it when it was delivered and they wouldn't take it back, then told them again. But I guess there is a time limit, so they don't have to fix it.

The dates on the next page are estimated except the delivery date. I don't have the actual dates, as my fiancee didn't write them down, but they are close.Desired Settlement: I would like them to just send the repair people out to fix the sectional. It's been up against a wall since it was delivered to us. And when they had to fix our cushion that was tearing, they were showed again. We recently had to move our couch, and I saw the actual hole, and was mad that they refuse to fix, it so I called this time. The other times my fiancee was taking care of it, since he is the one home all day.

Thank you.

Business

Response:

Customer received sectional on 06-Dec-2012 and there was no notes on the drivers manifest stating that there was any issues with the sectional and they signed off on the condition that they were accepting it in the current condition. Customer has had issues with other items over the past year on different occasions in which we have resolved the issues via replacements or repairs and during the entire time customer made no mention about this apparent damage from delivery.

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Description: Furniture - Retail, Mattresses

Address: 900 Challenger Dr, Green Bay, Wisconsin, United States, 54311

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