W C Construction

Review: Contractor began replacing my roof 4-19-14. Before job was started good they tore off all tiles on house & garage. It was not covered and it rained that night causing water damage inside my house and garage. They tarped it after that left damage inside, did not place fans in upstairs crawl space for 4 days until I insisted then only used household fans. Water damage continues to come into my house even after completion of roof. Had other roofer that told them it was done completely wrong. They have lied continuously about paying to repair my roof and no efforts have been made and no money returned to me Desired Settlement: W C Construction to pay roofing company of owners choice to repair damages, pay for repair all interior damage to walls ceilings light floors insulation wood porch & damages from continued water damage.

Business

Response:

Client hired us to replace the roofing of her house and garage. The job began on 04/19/2014 and at the end of the day we protected the roof with tarp for the night. The client informed us there was leaking present due to the rain that night. Though the necessary precaution was taken to avoid and minimize the impact of the weather, sometimes other conditions out of one's control can still cause damage. After investigating we found minimal damage in the house; there was no damage to the garage caused by this. As a courtesy, however, WC Construction replaced the garage door opener to alleviate any potential damage to the inside as the client had damaged it and the garage door had been left ajar. As agreed, WC Construction completed repairs to the client’s house which included effectively repairing the ceiling in the client’s office/computer room and installing kiels. As a standard and to avoid future damage, the roofing was finished first and then the leak, if still present, was located and repaired. In a situation such as this, proper process insists one must first find the leak, repair it, then begin the drying process. Otherwise, an unfound leak would prove counterproductive. Client informed us she was still not entirely satisfied and that she wanted another roofer to complete any further repairs. She then brought in several roofers to assess the situation. To our knowledge one of them said the roofing was done perfectly and was fine. Another informed her more repairs were needed to the roof. At this point we are uncertain what the other roofers have done to the roof since they’ve been on it and the client has not allowed us to further look at the roof. We do know leaking resumed after the other roofers were brought in. WC Construction has been denied by the client the opportunity perform any other necessary repairs. As a result, it is to our understanding that continued water damage has been occurring since the client’s other roofers of choice have meddled with the roofing. Typically, as a liability precaution we would not touch a job another roofer has begun repairing as this poses the concern that if any further damage occurs there is certainty of which roofer caused it. Then one gets into the question of, “Was it existing or caused by the new roofer?” Conversely, we appreciate our client and her business. Thus, we have still offered to perform the repairs. WC Construction has offered on several occasions to repair what the client believes is damage to the roofing on our behalf. As she has explicitly stated in her complaint, she wants another roofing company to complete the repairs. This poses a conflict in the job & poses the concern that if another roofer attempts to complete the repairs there is no assurance that any current or future damages are theirs not ours. To attempt to repair another’s work is always a conflict of interest. We have addressed our client’s concerns with her and would like to finish the necessary repairs if she would allow us to do so.