Revdex.com NWabash, SteChicago, IL 60611- RE: Complainant Name: Diana [redacted] Revdex.com Complaint ID: [redacted] Dear Customer Relations Advocate, Thank you for the opportunity to respond to Ms [redacted] ’s concerns brought forth in their recent correspondence to your office Volkswagen Credit contacted the customer on August 19, to address her concerns If you have any questions regarding this matter, please contact us at (***) ***-*** Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, John [redacted] VW Credit, Inc
September 25, Revdex.com of Chicago & Northern Illinois, Inc North Wabash Avenue, Suite Chicago, Illinois RE: Customer Name: ALLEN L M [redacted] Account Number: [redacted] Vehicle: Volkswagen Passat VIN: [redacted] ID No: [redacted] Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to MrM [redacted] complaintWe have spoken to MrM [redacted] as recently as September 20, 2017, when we reviewed his account status with him If MrM [redacted] has further questions, he may contact us at ( [redacted] Monday through Friday, 8:a.mto 10:p.m., Eastern Time Sincerely, Volkswagen Credit
March 22, Revdex.com of Chicago & Norther Illinois, IncNorth Wabash Avenue, Suite Chicago, Illinois RE: Customer Name: [redacted] *** Account Number: [redacted] Vehicle: [redacted] VIN: [redacted] ID No: [redacted] To whom it may concern, Thank you for the opportunity to respond to [redacted] complaintOn March 10, 2016, we had the pleasure to speak with [redacted] and have come to an agreement with his Tusettlement invoiceIf [redacted] has further questions, he may contact our Recovery Department at [redacted] , Monday through Friday, 8:a.mto 7:p.m., Eastern TimeSincerely, [redacted] Recovery Supervisor Volkswagen Credit
Initial Business Response / [redacted] (1000, 5, 2015/06/01) */ The above customer reached out to us regarding purchasing their vehicle, at the time of there request the representative provided them with a set of best and worst case scenerios regarding the interest rate that they would receivedThe customer's credit had not been ran yet, it was simply and estimate of what the interest rates could beAfter finding out what the actual rate would be the customer decided to work with the dealership and attempt to trade in the vehicleUnfortunately becuase the customer does not have ownership of the vehicle they are unable to trade the vehicle in until they actually purchase itIt is our practice that the customer purchase price is reserved for the customer and not transferrable to the dealership, for this reason the dealer that requested a payoff received a different price Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/06/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Volks Wagen Credit sent me a letter insisting I return their vehicle, or they were going to take legal action against meOn May 7, 2015, I returned the Jetta to the Hanlee Volks Wagen DealershipApproximately month later, I received another letter from VW Credit, claiming they never received the JettaOn May 9, 2015, VW Credit phoned me to notify me that the Jetta still wasn't in their system, but the Dealership finally admitted that they had the vehicleOther than that I have not heard from VW Credit concerning the issues that I filed the complaint aboutWhen I asked a couple of the employees about the Revdex.com complaint, they claimed they knew nothing about the complaint Final Business Response / [redacted] (4000, 12, 2015/07/06) */ Thank you for the opportunity to respond the customer recent correspondence to the Revdex.comWe have reviewed the situation and are dedicated to ensuring that his concerns are addressed Ms [redacted] and I had the opportunity to speak today regarding the issues that she has had relating to turning in or purchasing her vehicleShe has agreed that we will work for an amicable resolutionWe have discussed goodwill and a possible payment plan for any outstanding balance she may haveWe will continue to work directly with Ms [redacted] until her account reaches a closed status
Initial Business Response / [redacted] (1000, 5, 2015/08/19) */ August 18, Revdex.com of Chicago & Northern Illinois Attention: Customer Relations Advocate NWabash Ave Ste Chicago, IL 60611- RE: Customer Name: Charles [redacted] Case/Complaint #: [redacted] Account # XXXXX Vehicle: Volkswagen Jetta VIN: [redacted] Thank you for the opportunity to respond Mr[redacted] 's recent correspondence to the Revdex.comWe have reviewed the information provided and are dedicated to ensuring that the customer's concerns are addressed Upon review of the account, our records confirmed that as a goodwill gesture, Volkswagen Credit did agree to issue a refund of $plus tax once Mr[redacted] leased or purchased a new vehicle through Volkswagen CreditPer our previous discussion with the customer, we will be issuing a refund check in the amount of $The customer should receive the check via Fed Ex within 1-weeks We apologize for any inconvenience Mr[redacted] has experiencedIf there are any further questions, please contact us at (800) 521-0171, Monday through Friday, 9:a.muntil 8:p.mEastern Time Sincerely, Wenona [redacted] Sales and Service Consultant Volkswagen Credit
Initial Business Response / [redacted] (1000, 5, 2015/06/11) */ Thank you for the opportunity to address Mr [redacted] 's concerns regarding case number XXXXXXXX Our records indicate that Mr [redacted] submitted a payment on 5/18/that was rejected by his bank on 5/21/due to incorrect bank account informationWe attempted to contact Mr [redacted] by phone on 5/29/and 6/1/to advise of the past due status of his May paymentIn addition to the phone calls we made we also sent Mr [redacted] a letter on 5/22/advising of the past due status of his account Due to credit reporting guidelines we are unable to remove the over mark for the May payment If Mr [redacted] has any questions, he may contact our Customer Care Department between the hours of 8am and 10pm Eastern time at XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/07/16) */ I was a out of the country and wasn't able to respond to the buisness responseThere response was unacceptableThey are not willing to work with me, I have not made any late payments to my accountWhat they have done has been detrimental to my financials and creditAll I ask is for a sulotuon that can satisfy both parties in this matter Final Business Response / [redacted] (4000, 15, 2015/07/16) */ Thank you for the opportunity to address Mr [redacted] 's concerns regarding case number XXXXXXXX His concerns have been reviewed and while we understand that Mr [redacted] may have been out of the country during the time the account was past due we are unable to remove the over mark for the May payment because we did our due diligence to attempt to contact him regarding the past due payment If Mr [redacted] has any questions, he may contact our Customer Care Department between the hours of 8am and 10pm Eastern time at XXX-XXX-XXXX
April 11, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue, Suite Chicago, IL RE: Customer Name: [redacted] *** Account Number: [redacted] Vehicle: [redacted] VIN: [redacted] Revdex.com ID#: [redacted] Dear Customer Relations Advocate, Thank you for the opportunity to respond to [redacted] recent correspondence to your officeVolkswagen Credit contacted [redacted] directly on April to ensure his concerns are fully addressedSincerely, [redacted] Customer Care Supervisor Volkswagen Credit Tell us why here
Customer Relations AdvocateRevdex.comNorth Wabash Ave, Suite 3120Chicago, IL RE: Complainant Name: [redacted] ***Revdex.com Complaint ID: [redacted] Dear Customer Relations Advocate,Thank you for the opportunity to respond to Mr [redacted] concerns brought forth in their recent correspondence to your office.Volkswagen Credit will be contacting the complainant to address their concerns.If you have any questions regarding this matter, please contact us at ( [redacted] Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time.Sincerely, [redacted] Collections SupervisorVW Credit, Inc
Revdex.com NWabash, SteChicago, IL 60611- RE: Complainant Name: Juan [redacted] Revdex.com Complaint ID: [redacted] Dear Customer Relations Advocate, Thank you for the opportunity to respond to Mr [redacted] ’s concerns brought forth in their recent correspondence to your office Volkswagen Credit has attempted to contact the customer to discuss any concerns he had regarding his complaint Mr [redacted] has not responded to our calls If you have any questions regarding this matter, please contact us at (***) ***-*** Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, John [redacted] VW Credit, Inc
December 6, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Ave, Suite Chicago, IL Dear Customer Relations Advocate, Thank you for the opportunity to respond to Mr [redacted] concerns ID of [redacted] brought forth in his recent correspondence to your office Volkswagen Credit Inchas been in contact with the complainant to address his concerns If you have any questions regarding this matter, please contact us at (800) 428- Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, Martha HVolkswagen Credit Inc
August 14, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue Suite Chicago, IL RE: Consumer Name: Jill D [redacted] Complaint #: [redacted] Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Ms [redacted] concerns brought forth in their recent correspondence to your office Volkswagen Credit contacted the customer on August 14, to address her concerns If you have any questions regarding this matter, please contact us at (800) 428- Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, Walter [redacted] VW Credit, Inc
Initial Business Response / [redacted] (1000, 5, 2015/06/29) */ Contact Name and Title: [redacted] / Supervisor Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @vwcredit.com Thank you for the opportunity to address Mr [redacted] 's recent correspondence to the Revdex.comA representative from Volkswagen Credit spoke to Mr [redacted] on June 25th, 2015, and resolved the matter to his satisfactionIf Mr [redacted] has further questions, he may contact us at X-XXX-XXX-XXXX, Monday through Friday, 10:a.mto 7:p.mEastern Time Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) VW Credit made a reasonable offer to resolve the issue and take ownership of their untimely billing methods and that they are working to improve that
October 31, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Ave, Suite 3120Chicago, IL RE: Customer Name: Lauren [redacted] Account Number: XXXXX Vehicle: Audi Q VIN: [redacted] ID No: Dear Customer Relations Advocate, Thank you for the opportunity to respond to Ms [redacted] concerns brought forth in their recent correspondence to your office Audi Financial Services has been in contact with the complainant to address her concerns If you have any questions regarding this matter, please contact us at (800) 428- Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, Martha H.Audi Financial Services
Complaint: [redacted] I am rejecting this response because: It is a promise to initiate contact to further discuss my concerns, but is not an actual resolution or action plan to get to a resolutionUpon speaking with them and coming to a resolution, I will contact Revdex.com and mark my complaint as resolvedI appreciate VCI Credit reaching out in a timely manner, and look forward to speaking with them Sincerely, Brandon ***
Revdex.com NWabash Suite Chicago, IL 60611- RE: Complainant Name: [redacted] Revdex.com Complaint ID: [redacted] Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Ms [redacted] ’s recent communication to the Revdex.com Our records reflect that we discussed with Ms [redacted] her concerns expressed in the initial correspondence to your office during a telephone conversation on July 21, We are unable to ascertain why Ms [redacted] rejected our responseTherefore, we have made several attempts to contact her via telephone, but have been unsuccessfulAt this time, we consider this complaint resolved If you have any questions regarding this matter, please contact me at (800) 428- Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, [redacted] VW Credit, Inc
The issue was NOT resolved I'm in the process of going thru all my payment to prove that we were NEVER late paying the lease loan We were offered and had approved three deferment which have been paid not just on time but ahead of time We will be returning the lease in July/August as per the contract and moving on to another company that knows how to provide customer service.Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
January 19, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue, Suite 3120Chicago, IL RE: Customer Name: [redacted] Account Number: [redacted] Vehicle: [redacted] * VIN: [redacted] Revdex.com ID#: [redacted] Dear Customer Relations Advocate, Thank you for the opportunity to respond to Ms [redacted] recent correspondence to your officeWe have reviewed her concerns and are dedicated to ensuring that they are addressedOn January 7th, Volkswagen Credit spoke to Ms [redacted] about the concerns raised in her correspondence During our conversation, Ms [redacted] confirmed her awareness of the account status, and we reviewed her payment options and provided a direct contact number to forward any records she may have of previously processed payments for our review If Ms [redacted] has any additional questions, she may contact me at [redacted] *** My contact hours are Monday through Friday, 7:AM to 4:PM Eastern TimeSincerely, [redacted] **Recovery Vendor Support AnalystVolkswagen Credit
February 3, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue, Suite Chicago, IL RE: Customer Name: [redacted] Account Number: [redacted] Vehicle: [redacted] VIN: [redacted] Revdex.com ID#: [redacted] Dear Customer Relations Advocate, Thank you for the opportunity to respond to Ms [redacted] recent correspondence to your officeWe have reviewed her concerns and are dedicated to ensuring that they are addressed Volkswagen Credit makes every effort to work with our customers during times of financial difficulty On January 19, 2016, the customer contacted us to request a due date change for her account The request was approved Prior to requesting the due date change, our records indicate that Ms [redacted] contacted Volkswagen Credit to request payment deferrals A payment deferral allows a customer to postpone a monthly payment until the end of their lease term Payments were deferred for the customer’s account for the following months: January 2014, February 2014, April 2015, and May The customer was advised that a $payment deferral fee would be charged to her account for each deferred payment As stated in the customer’s Lease Agreement, if all or any portion of a payment is not paid within days of its due date, the lessee is charged a late charge of 5% of the unpaid amount of the payment As a goodwill gesture, Volkswagen Credit previously waived one deferral fee ($50.00) and three (3) late fees ($94.85) on the customer’s account During a recent telephone conversation, our representative explained to Ms [redacted] that her consumer credit reports will reflect the total lease balance for which she is responsible, not the vehicle purchase price The customer now understands that the account’s outstanding balance is being reported accurately Respectfully, for the reasons set forth above, we are unable to agree to the customer’s proposed resolution If Ms [redacted] has any additional questions, she may contact me at [redacted] Our hours of operation are Monday through Friday, 8:a.mto 10:p.m., Eastern Time Sincerely, [redacted] Customer Care Supervisor Volkswagen Credit
November 25, Revdex.com NWabash, SteChicago, IL 60611- RE: Consumer Name: Kenneth [redacted] Complaint #: [redacted] Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Mr [redacted] concerns brought forth in their recent correspondence to your office Audi Financial Services contacted the customer on November 25, to address his concerns If you have any questions regarding this matter, please contact us at 888-237- Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, John [redacted] Audi Financial Services
Revdex.com NWabash, SteChicago, IL 60611- RE: Complainant Name: Diana [redacted] Revdex.com Complaint ID: [redacted] Dear Customer Relations Advocate, Thank you for the opportunity to respond to Ms [redacted] ’s concerns brought forth in their recent correspondence to your office Volkswagen Credit contacted the customer on August 19, to address her concerns If you have any questions regarding this matter, please contact us at (***) ***-*** Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, John [redacted] VW Credit, Inc
Initial Business Response / [redacted] (1000, 13, 2015/07/08) */ ***Document Attached***
September 25, Revdex.com of Chicago & Northern Illinois, Inc North Wabash Avenue, Suite Chicago, Illinois RE: Customer Name: ALLEN L M [redacted] Account Number: [redacted] Vehicle: Volkswagen Passat VIN: [redacted] ID No: [redacted] Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to MrM [redacted] complaintWe have spoken to MrM [redacted] as recently as September 20, 2017, when we reviewed his account status with him If MrM [redacted] has further questions, he may contact us at ( [redacted] Monday through Friday, 8:a.mto 10:p.m., Eastern Time Sincerely, Volkswagen Credit
March 22, Revdex.com of Chicago & Norther Illinois, IncNorth Wabash Avenue, Suite Chicago, Illinois RE: Customer Name: [redacted] *** Account Number: [redacted] Vehicle: [redacted] VIN: [redacted] ID No: [redacted] To whom it may concern, Thank you for the opportunity to respond to [redacted] complaintOn March 10, 2016, we had the pleasure to speak with [redacted] and have come to an agreement with his Tusettlement invoiceIf [redacted] has further questions, he may contact our Recovery Department at [redacted] , Monday through Friday, 8:a.mto 7:p.m., Eastern TimeSincerely, [redacted] Recovery Supervisor Volkswagen Credit
Initial Business Response / [redacted] (1000, 5, 2015/06/01) */ The above customer reached out to us regarding purchasing their vehicle, at the time of there request the representative provided them with a set of best and worst case scenerios regarding the interest rate that they would receivedThe customer's credit had not been ran yet, it was simply and estimate of what the interest rates could beAfter finding out what the actual rate would be the customer decided to work with the dealership and attempt to trade in the vehicleUnfortunately becuase the customer does not have ownership of the vehicle they are unable to trade the vehicle in until they actually purchase itIt is our practice that the customer purchase price is reserved for the customer and not transferrable to the dealership, for this reason the dealer that requested a payoff received a different price Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/06/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Volks Wagen Credit sent me a letter insisting I return their vehicle, or they were going to take legal action against meOn May 7, 2015, I returned the Jetta to the Hanlee Volks Wagen DealershipApproximately month later, I received another letter from VW Credit, claiming they never received the JettaOn May 9, 2015, VW Credit phoned me to notify me that the Jetta still wasn't in their system, but the Dealership finally admitted that they had the vehicleOther than that I have not heard from VW Credit concerning the issues that I filed the complaint aboutWhen I asked a couple of the employees about the Revdex.com complaint, they claimed they knew nothing about the complaint Final Business Response / [redacted] (4000, 12, 2015/07/06) */ Thank you for the opportunity to respond the customer recent correspondence to the Revdex.comWe have reviewed the situation and are dedicated to ensuring that his concerns are addressed Ms [redacted] and I had the opportunity to speak today regarding the issues that she has had relating to turning in or purchasing her vehicleShe has agreed that we will work for an amicable resolutionWe have discussed goodwill and a possible payment plan for any outstanding balance she may haveWe will continue to work directly with Ms [redacted] until her account reaches a closed status
Initial Business Response / [redacted] (1000, 5, 2015/08/19) */ August 18, Revdex.com of Chicago & Northern Illinois Attention: Customer Relations Advocate NWabash Ave Ste Chicago, IL 60611- RE: Customer Name: Charles [redacted] Case/Complaint #: [redacted] Account # XXXXX Vehicle: Volkswagen Jetta VIN: [redacted] Thank you for the opportunity to respond Mr[redacted] 's recent correspondence to the Revdex.comWe have reviewed the information provided and are dedicated to ensuring that the customer's concerns are addressed Upon review of the account, our records confirmed that as a goodwill gesture, Volkswagen Credit did agree to issue a refund of $plus tax once Mr[redacted] leased or purchased a new vehicle through Volkswagen CreditPer our previous discussion with the customer, we will be issuing a refund check in the amount of $The customer should receive the check via Fed Ex within 1-weeks We apologize for any inconvenience Mr[redacted] has experiencedIf there are any further questions, please contact us at (800) 521-0171, Monday through Friday, 9:a.muntil 8:p.mEastern Time Sincerely, Wenona [redacted] Sales and Service Consultant Volkswagen Credit
Initial Business Response / [redacted] (1000, 5, 2015/06/11) */ Thank you for the opportunity to address Mr [redacted] 's concerns regarding case number XXXXXXXX Our records indicate that Mr [redacted] submitted a payment on 5/18/that was rejected by his bank on 5/21/due to incorrect bank account informationWe attempted to contact Mr [redacted] by phone on 5/29/and 6/1/to advise of the past due status of his May paymentIn addition to the phone calls we made we also sent Mr [redacted] a letter on 5/22/advising of the past due status of his account Due to credit reporting guidelines we are unable to remove the over mark for the May payment If Mr [redacted] has any questions, he may contact our Customer Care Department between the hours of 8am and 10pm Eastern time at XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/07/16) */ I was a out of the country and wasn't able to respond to the buisness responseThere response was unacceptableThey are not willing to work with me, I have not made any late payments to my accountWhat they have done has been detrimental to my financials and creditAll I ask is for a sulotuon that can satisfy both parties in this matter Final Business Response / [redacted] (4000, 15, 2015/07/16) */ Thank you for the opportunity to address Mr [redacted] 's concerns regarding case number XXXXXXXX His concerns have been reviewed and while we understand that Mr [redacted] may have been out of the country during the time the account was past due we are unable to remove the over mark for the May payment because we did our due diligence to attempt to contact him regarding the past due payment If Mr [redacted] has any questions, he may contact our Customer Care Department between the hours of 8am and 10pm Eastern time at XXX-XXX-XXXX
April 11, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue, Suite Chicago, IL RE: Customer Name: [redacted] *** Account Number: [redacted] Vehicle: [redacted] VIN: [redacted] Revdex.com ID#: [redacted] Dear Customer Relations Advocate, Thank you for the opportunity to respond to [redacted] recent correspondence to your officeVolkswagen Credit contacted [redacted] directly on April to ensure his concerns are fully addressedSincerely, [redacted] Customer Care Supervisor Volkswagen Credit Tell us why here
Customer Relations AdvocateRevdex.comNorth Wabash Ave, Suite 3120Chicago, IL RE: Complainant Name: [redacted] ***Revdex.com Complaint ID: [redacted] Dear Customer Relations Advocate,Thank you for the opportunity to respond to Mr [redacted] concerns brought forth in their recent correspondence to your office.Volkswagen Credit will be contacting the complainant to address their concerns.If you have any questions regarding this matter, please contact us at ( [redacted] Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time.Sincerely, [redacted] Collections SupervisorVW Credit, Inc
Revdex.com NWabash, SteChicago, IL 60611- RE: Complainant Name: Juan [redacted] Revdex.com Complaint ID: [redacted] Dear Customer Relations Advocate, Thank you for the opportunity to respond to Mr [redacted] ’s concerns brought forth in their recent correspondence to your office Volkswagen Credit has attempted to contact the customer to discuss any concerns he had regarding his complaint Mr [redacted] has not responded to our calls If you have any questions regarding this matter, please contact us at (***) ***-*** Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, John [redacted] VW Credit, Inc
December 6, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Ave, Suite Chicago, IL Dear Customer Relations Advocate, Thank you for the opportunity to respond to Mr [redacted] concerns ID of [redacted] brought forth in his recent correspondence to your office Volkswagen Credit Inchas been in contact with the complainant to address his concerns If you have any questions regarding this matter, please contact us at (800) 428- Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, Martha HVolkswagen Credit Inc
August 14, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue Suite Chicago, IL RE: Consumer Name: Jill D [redacted] Complaint #: [redacted] Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Ms [redacted] concerns brought forth in their recent correspondence to your office Volkswagen Credit contacted the customer on August 14, to address her concerns If you have any questions regarding this matter, please contact us at (800) 428- Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, Walter [redacted] VW Credit, Inc
Initial Business Response / [redacted] (1000, 5, 2015/06/29) */ Contact Name and Title: [redacted] / Supervisor Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @vwcredit.com Thank you for the opportunity to address Mr [redacted] 's recent correspondence to the Revdex.comA representative from Volkswagen Credit spoke to Mr [redacted] on June 25th, 2015, and resolved the matter to his satisfactionIf Mr [redacted] has further questions, he may contact us at X-XXX-XXX-XXXX, Monday through Friday, 10:a.mto 7:p.mEastern Time Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) VW Credit made a reasonable offer to resolve the issue and take ownership of their untimely billing methods and that they are working to improve that
October 31, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Ave, Suite 3120Chicago, IL RE: Customer Name: Lauren [redacted] Account Number: XXXXX Vehicle: Audi Q VIN: [redacted] ID No: Dear Customer Relations Advocate, Thank you for the opportunity to respond to Ms [redacted] concerns brought forth in their recent correspondence to your office Audi Financial Services has been in contact with the complainant to address her concerns If you have any questions regarding this matter, please contact us at (800) 428- Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, Martha H.Audi Financial Services
Complaint: [redacted] I am rejecting this response because: It is a promise to initiate contact to further discuss my concerns, but is not an actual resolution or action plan to get to a resolutionUpon speaking with them and coming to a resolution, I will contact Revdex.com and mark my complaint as resolvedI appreciate VCI Credit reaching out in a timely manner, and look forward to speaking with them Sincerely, Brandon ***
Revdex.com NWabash Suite Chicago, IL 60611- RE: Complainant Name: [redacted] Revdex.com Complaint ID: [redacted] Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Ms [redacted] ’s recent communication to the Revdex.com Our records reflect that we discussed with Ms [redacted] her concerns expressed in the initial correspondence to your office during a telephone conversation on July 21, We are unable to ascertain why Ms [redacted] rejected our responseTherefore, we have made several attempts to contact her via telephone, but have been unsuccessfulAt this time, we consider this complaint resolved If you have any questions regarding this matter, please contact me at (800) 428- Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, [redacted] VW Credit, Inc
The issue was NOT resolved I'm in the process of going thru all my payment to prove that we were NEVER late paying the lease loan We were offered and had approved three deferment which have been paid not just on time but ahead of time We will be returning the lease in July/August as per the contract and moving on to another company that knows how to provide customer service.Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
January 19, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue, Suite 3120Chicago, IL RE: Customer Name: [redacted] Account Number: [redacted] Vehicle: [redacted] * VIN: [redacted] Revdex.com ID#: [redacted] Dear Customer Relations Advocate, Thank you for the opportunity to respond to Ms [redacted] recent correspondence to your officeWe have reviewed her concerns and are dedicated to ensuring that they are addressedOn January 7th, Volkswagen Credit spoke to Ms [redacted] about the concerns raised in her correspondence During our conversation, Ms [redacted] confirmed her awareness of the account status, and we reviewed her payment options and provided a direct contact number to forward any records she may have of previously processed payments for our review If Ms [redacted] has any additional questions, she may contact me at [redacted] *** My contact hours are Monday through Friday, 7:AM to 4:PM Eastern TimeSincerely, [redacted] **Recovery Vendor Support AnalystVolkswagen Credit
February 3, Revdex.com of Chicago & Northern Illinois, IncNorth Wabash Avenue, Suite Chicago, IL RE: Customer Name: [redacted] Account Number: [redacted] Vehicle: [redacted] VIN: [redacted] Revdex.com ID#: [redacted] Dear Customer Relations Advocate, Thank you for the opportunity to respond to Ms [redacted] recent correspondence to your officeWe have reviewed her concerns and are dedicated to ensuring that they are addressed Volkswagen Credit makes every effort to work with our customers during times of financial difficulty On January 19, 2016, the customer contacted us to request a due date change for her account The request was approved Prior to requesting the due date change, our records indicate that Ms [redacted] contacted Volkswagen Credit to request payment deferrals A payment deferral allows a customer to postpone a monthly payment until the end of their lease term Payments were deferred for the customer’s account for the following months: January 2014, February 2014, April 2015, and May The customer was advised that a $payment deferral fee would be charged to her account for each deferred payment As stated in the customer’s Lease Agreement, if all or any portion of a payment is not paid within days of its due date, the lessee is charged a late charge of 5% of the unpaid amount of the payment As a goodwill gesture, Volkswagen Credit previously waived one deferral fee ($50.00) and three (3) late fees ($94.85) on the customer’s account During a recent telephone conversation, our representative explained to Ms [redacted] that her consumer credit reports will reflect the total lease balance for which she is responsible, not the vehicle purchase price The customer now understands that the account’s outstanding balance is being reported accurately Respectfully, for the reasons set forth above, we are unable to agree to the customer’s proposed resolution If Ms [redacted] has any additional questions, she may contact me at [redacted] Our hours of operation are Monday through Friday, 8:a.mto 10:p.m., Eastern Time Sincerely, [redacted] Customer Care Supervisor Volkswagen Credit
November 25, Revdex.com NWabash, SteChicago, IL 60611- RE: Consumer Name: Kenneth [redacted] Complaint #: [redacted] Dear Revdex.com Customer Relations Advocate, Thank you for the opportunity to respond to Mr [redacted] concerns brought forth in their recent correspondence to your office Audi Financial Services contacted the customer on November 25, to address his concerns If you have any questions regarding this matter, please contact us at 888-237- Our hours of operation are Monday through Friday, 8:AM to 10:PM, Eastern Time Sincerely, John [redacted] Audi Financial Services