VRS Design

Dear [redacted] ,I sincerely apologize but we are not able to offer any more than a full refund on your purchase For your reference, I would like to highlight Otterbox's warranty information found on their website: https://www.otterbox.com/en-us/warranty-full.htmlExclusions and LimitationsExcept for the limited warranty expressly set forth above or to the extent restricted or prohibited by applicable law, OtterBox expressly disclaims any and all other warranties express or implied, including any warranty of quality, merchantability, or fitness for a particular purpose, and you specifically agree that OtterBox shall not be liable for any special, incidental, indirect, punitive, or consequential damages for breach of any warranty of any type on any OtterBox productIn addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the replacement or cost of any electronic device or personal property inside or outside of the OtterBox product.Our warranty is very similar to Otterbox's warranty in that it warrants against manufacturers defects only Again, we would be more than happy to offer a full refund on your purchase but that is the most that we are able to offer Regards, [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hello I have returned the wrong product back to VRS design on 5/and have not received the refund on my credit card yetThey have agreed to refundComplaint ID: [redacted] Thank you***

Hello,Although our cases are designed with impact resistance in mind, we have never advertised as providing 100% guaranteed protection Any time a device is dropped, even from the smallest of heights, there is risk of damage There is no case on the market, from any case manufacturer, that can guarantee 100% protection Our warranty covers any defects in materials or workmanship on Verus products when purchased through our website, which is clearly stated on our website warranty information Like we have explained to the customer, it is unfortunate that the customer's screen cracked but our warranty does not extend to cover that expense We cannot offer any compensation for the repair of the screen At most, we can offer a full refund on their order Thank you for your time

Hello,Thank you for contacting VRS Design.We are very sorry to hear that you did not receive an email regarding your order.Your order was shipped out on April 25th and here is the USPS tracking number: ***USPS Tracking Link:
https://tools.usps.com/go/TrackConfirmAction.action?tLabels=***After looking into the tracking details, it seems like your package as been lost in transit because it was last updated on April 26th.With international orders, there are always a very high risk of packages getting lost in transit.In order to avoid this situation again, we have refunded your order in full.Please allow 3-business days for the amount to be credited back to your account.If you have any questions please feel free to contact us again.Thank you

Hello ***,I am very sorry for the confusion and negative experience that you have had with us thus far. On the ***.com marketplace, there are different sellers that you can purchase our products from. Customers can purchase directly from us which shows as “Verus USA” as the
seller or customers can purchase from “***” who is a reseller of our products. For customers who purchase from *** as the direct seller, we do not have access to any customer information regarding that purchase. This means that we are not able to view the customer’s name, address, what product they bought, etc. Since we do not have access to these types of orders, we are not able to provide refunds. Due to the fact that you purchased from one of our resellers (***), *** is directly responsible for your refund or replacement. Please understand that due to the fact that you purchased from *** as the direct seller, it is a bit hard for us to take responsibility for your order. However, we want to try to correct the negative experience that you have had so far. Although we cannot provide you with a refund, we would be happy to send you a replacement case. The address that Revdex.com has provided us is: *** *** *** * *** ** *** and the item is the iPhone 6S High Pro Shield in Rose Gold. Is this information correct? I look forward to hearing from you soon. ***
*** **

Hello ***, This complaint has been resolved. The customer received a replacement for the correct item. Here is the USPS tracking number for the correct item that was shipped out on September 29th: ***. USPS tracking
link: *** Please let me know if you have any questions. Thank you. *** *** Operations Managere. *** t. *** w. ***

Hello,I have attached the customer's order details As you can see from the screenshot, the customer ordered an iPhone 6s Plus case (which is the correct item that they received) Although this is the customer's error in purchasing the wrong item, we sent him a pre-paid return label to
return the wrong item back to us Please inform the customer to print out the pre-paid label and ship the item back to us and we would be happy to refund the order in full Since we sent a pre-paid return label, the customer does not need to pay for anything. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They are lying when they say no other phone case company gives a 100% satisfaction guarantee. Otter box phone cases promise to replace you phone if it is broken with the case on. The phone case didn't do the one and only thing I paid for it to do..... Protect my phone. Therefore your product is defective and I should be reimbursed for the financial woes you have no caused me. 
Regards,
[redacted]

Hello,Although our cases are designed with impact resistance in mind, we have never advertised as providing 100% guaranteed protection.  Any time a device is dropped, even from the smallest of heights, there is risk of damage.  There is no case on the market, from any case manufacturer,...

that can guarantee 100% protection.  Our warranty covers any defects in materials or workmanship on Verus products when purchased through our website, which is clearly stated on our website warranty information.  Like we have explained to the customer, it is unfortunate that the customer's screen cracked but our warranty does not extend to cover that expense.  We cannot offer any compensation for the repair of the screen.  At most, we can offer a full refund on their order.  Thank you for your time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello, We apologize greatly for the inconvenience. Stated below is our address:[redacted]
[redacted]
[redacted]To assure quality customer service care, we have sent you a prepaid return label electronically via email. Once our RMA department has received your return,...

we will be issuing you with a full refund. Thank you for choosing Verus USA and have a great day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I received the replacement items and sent the incorrect item back to the seller.  l consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11452640, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted],I sincerely apologize but we are not able to offer any more than a full refund on your purchase.  For your reference, I would like to highlight Otterbox's warranty information found on their website:  https://www.otterbox.com/en-us/warranty-full.htmlExclusions and LimitationsExcept for the limited warranty expressly set forth above or to the extent restricted or prohibited by applicable law, OtterBox expressly disclaims any and all other warranties express or implied, including any warranty of quality, merchantability, or fitness for a particular purpose, and you specifically agree that OtterBox shall not be liable for any special, incidental, indirect, punitive, or consequential damages for breach of any warranty of any type on any OtterBox product. In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the replacement or cost of any electronic device or personal property inside or outside of the OtterBox product.Our warranty is very similar to Otterbox's warranty in that it warrants against manufacturers defects only.  Again, we would be more than happy to offer a full refund on your purchase but that is the most that we are able to offer.  Regards,[redacted]

Hello, Thank you for contacting Verus USA. Our RMA department received your return on May 25, 2016 and have issued you a full refund. Attached to this email is a photo confirming the refund. Please allow 3-5 days for it to be credited back into your account. Thank you.

Hello I have returned the wrong product  back to VRS design on 5/19 and have not received the refund on my credit card yet. They have agreed to refund. Complaint ID:[redacted] Thank you. [redacted]