Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This complaint involves much more than [redacted]'s response. I contacted [redacted] multiple times and explained that the customer service I received at Volvo San DIego was absolutely unacceptable and unsatisfactory. The customer service on 11/14/2014 was slow, rude, and deceptive. The customer service representative was never clear to me about the actual cost of service that he planned to charge me. On 11/14/2014 I clearly agreed to pay only $185 for 82,500 mile service and when the service was delayed and I was called to pick up my car the cost was $357.67, which I had not agreed to. More unsatisfactory service occurred on 01/09/15 when I was charged $915.07 and had not agreed to this cost after having to wait 4 days for my car since they "ordered the wrong part". In summary, I had agreed to a $185 charge for 82,500 mile service on 11/14/2014 and the total cost charged from 11/14/2014 to 01/09/15 was $1272.74, which I had not agreed to. Additionally, none of the service representatives at Volvo San Diego were able to explain what services were being performed and what the exact charges were. The sway bar break due to impact did not occur when the car was in my possession as I have not had any accidents or impacts since I bought the car new. I am the only owner of that car and have accurate records of every service ever performed and there has never been an accident. Rusting and breakage as explained by [redacted] sound like inferior parts as a possible reason for this problem. Regardless, I did not agree to pay $1272.74 for the "services" that were unsatisfactorily performed on my car at Volvo San Diego. I explained to [redacted] that I expect a full refund due to unsatisfactory, unacceptable, and deceptive customer service.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This complaint involves much more than [redacted]'s response. I contacted [redacted] multiple times and explained that the customer service I received at Volvo San DIego was absolutely unacceptable and unsatisfactory. The customer service on 11/14/2014 was slow, rude, and deceptive. The customer service representative was never clear to me about the actual cost of service that he planned to charge me. On 11/14/2014 I clearly agreed to pay only $185 for 82,500 mile service and when the service was delayed and I was called to pick up my car the cost was $357.67, which I had not agreed to. More unsatisfactory service occurred on 01/09/15 when I was charged $915.07 and had not agreed to this cost after having to wait 4 days for my car since they "ordered the wrong part". In summary, I had agreed to a $185 charge for 82,500 mile service on 11/14/2014 and the total cost charged from 11/14/2014 to 01/09/15 was $1272.74, which I had not agreed to. Additionally, none of the service representatives at Volvo San Diego were able to explain what services were being performed and what the exact charges were. The sway bar break due to impact did not occur when the car was in my possession as I have not had any accidents or impacts since I bought the car new. I am the only owner of that car and have accurate records of every service ever performed and there has never been an accident. Rusting and breakage as explained by [redacted] sound like inferior parts as a possible reason for this problem. Regardless, I did not agree to pay $1272.74 for the "services" that were unsatisfactorily performed on my car at Volvo San Diego. I explained to [redacted] that I expect a full refund due to unsatisfactory, unacceptable, and deceptive customer service.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]