Vizio

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They did not read the complaint at all They sent me a link to a company, of which I had already tried - pathetic! There product is only warrantied for a year? That makes sense because it is a garbage product and their customer service is far worse I will gladly contribute to the negative publicity of this product Regards, [redacted]

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately months A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television free of charge This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would probably resolve my complaint, when the proposed action is executedVisio has proposed to replace my malfunctioning TV with a refurbished equivalent model which resolves this issue "90% of the time." [their words] Action has commenced to do this, and I have been notified by the carrier that they have the replacement item, though no delivery date has been establishedWhen the replacement item has been delivered, installed, and tested, I will be in a position to return and close out this action Until then, the Revdex.com should leave this open Regards, [redacted]

Dear Sir/Madam, I have purchased a brand new TV months ago, and suddenly it stopped workingApparently something is broken inside the panelWhen I asked them to repair or replace as it is under manufacture warranty, they pretty much told us it's our fault, we broke it, even though there are no scratch on top of the screenThey just put the blame on us and denied to honor the warrantyThey are rude and have poor customer serviceEveryone seems to claim themselves as the last person that I can talk toAnd only solution they gave is to buy another tv almost the same cost as the new oneI have tried talking with them but it seems they just don't careI have also sent them their own review site where many others filed similar complaints and pointed out that they should take care of the customersBut it seems like they just simply stood firm that it was our issue and avoiding the warrantyThis is not ethical, and I would like you to kindly intervene and resolve the issue

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty Accordingly, VIZIO considers this matter closed At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

I purchased a brand new televisionUpon opening the box of the television I was missing the remote and power chordI contacted Vizio and I was sent a power chord and remote After receiving the items the television is not the same one that should be in the box! I contacted [redacted] who told me I needed to go back to Vizio Be had constant problems and I just want my money back !

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below:Sorry for the late replyI have been busy with workI'm not sure why this was closedI was communicating with the company and sent pictures they requestedI never heard back from themPlease help! This is definitely not resolvedThe company requested I send pictures and I did soThey have not followed up sinceI would like to re-open this isn't possible [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I am completely unsatisfied with this "resolution"I was offered a new TV at a price of $At that price, I'm sure Vizio would be making yet more money off of meI already paid for a new TV months agoIf I were going to sink any more money in to a TV it would not be another VizioThey claim it was not a manufacturing defect, but I certainly did nothing that would have caused any damage on even a fairly well made TVAnd the wording in their warranty insures that once the TV is in the box, they are no longer responsible for itIt's just another case of a huge company not standing behind their product because they don't have toDoesn't matter what is right or notThey know that there is really nothing I can do about it, so doesn't matter to themBut they definitely lost me as a customerAnd I will spread the word to anyone I know looking at getting a new TVProbably won't make even the tiniest of difference in their business, butit's all I can doSimply put - not a reputable company

You can closed the complaintI have received the replacement television last Friday the 13th of NovemberThanks for your help

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately ½ years A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television at a discounted price/our split cost repair service to assist the customer with the repair of their VIZIO product/other offer] This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved VIZIO has offered to send a repairman to fix the television set at no cost to me If the television set is not repairable then they agreed to offer me a couple of options which is not very clear but my hopes is the television we be repairable Regards, [redacted]

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defectCopies of pictures VIZIO received from the customer are attached for your review Non-manufacturing defects are not covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price to assist the customerThis is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately months A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyIn the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television at a discounted price]This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately 1/years A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

I purchased a Television from Vizio #E701i-Ainch in October of My tv has had no major issues but just today faded to black and is no longer working After doing some research I found that the television I have has had a known defect and had been recalledI looked into it more and was made aware that they extended the warranty on that television for one year longer than the original one year warrantyWell it just so happens that I am a few months past the two year warranty and am being told there is nothing that can be done I believe that if the television was recalled and still has the same issues even after the two year warranty that it should still be coveredI am disappointed that I now have a worthless broken tv that I am still making payments on All I would hope is that they would be willing to replace the television even after the warranty, especially when the tv had a known issue and had been recalled

My wife and I bought a 70" Vizio in November of and in January of the TV last picture but still had soundCome to find out from Vizio's website that this particular TV (E701i-A3) had a problem with losing picture and to date it looks like around 200k of them had this issueVizio knowing that they sold this product that has an issue, which is listed very clearly on thier website notes on this same site that all you have to do is call their customer service teamAs they website said, I called and was told that since it had been over two years that there was no warranty on this tv, yet my serial number is one listed on their site as a TV that could potentially have this problemI wouldn't think that if a company knowingly has an issue with their product that it should matter the length of time before that specific problem they announced would occurVizio's response to my wife and I was that the TV couldn't be fixed and they wouldn't replace itSo basically if you ever have a recall type issue with Vizio, you should know that you will not be taken care of and that they don't stand behind their own productsWe had this $for less than years and now it is just a 100lb paper weight that I can't do any thing with

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted] As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately months A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyIn the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television at a discounted price] This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to usWe rely onand appreciate product feedback from our customers and encourage anyone who hasquestions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Vizio just picked up the tv on a ThursNovember, 20, The company that Vizio used scheduled a pick up for Wednesday, November 19, between 12:p.mand 4:p.m When no one arrived by 5:p.m I called and " Oh I am sorry there was a mistake, you aren't scheduled until tomorrow." I really want to keep this case open until I actually receive my refundSince as you can see there have been many mistakes made.Thank you, [redacted] L [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I really am very dissatisfied with Vizio and how this is being handledThey sent me another tv to replace the broken oneThis RECERTIFIED TV LASTED DAYSthey are in the process of sending me another tv to replace the tv they replaced!!! I have now been without a tv for over days (minus the days) I wish they would just refund my money and we be out of each others hair for good! A company that is so successful and boost of customer satisfaction has really dropped the ball Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have a VIZIO TV, which is a TV manufactured by VIZIO The TV I have, and the photos that I sent, do show a Manufacturer’s defect, as it is failing LED Zones This is not the only issue The TV locks up, the TV blurs The VIZIO TV shows shadowed dotted lines moving across the screen The VIZIO TV has vertical shadowed lines one light images I do not understand how VIZIO can say it is not their issue, when everything that is happening is a Manufacturer’s DefectThanks, [redacted]