Vivint Solar

Vivint Solar is working with the contractor and our customer to coordinate the interior repairs

Vivint Solar is happy to reimburse any monies paid for Solar Power, that was not produced during the timeframe mentionedWe will communicate the amout of thr refund to the customer directly.?

Vivint Solar contacted the customer on 9/to discuss the complaintThe Customer was unavailable, so a voicemail was left requesting a return callVivint Solar's Billing department spoke with the customer and is addressing their billing concernVivint Solar cancelled the automatic payments until the issue is fully resolved The October invoice will reflect the correct amount due.?

? Complaint: [redacted] I am rejecting this response because: The salesman from Vivint, showed the customer a laminated sheet that had Vivint Solar and the local utility providers information on it which he used to sell the customer the solar systemThe information on this sheet said that vivint had worked with local utility provider and the customer regardless of which plan or on-peak and off-peak hours, that they (vivint) would notify the utility company of the installation and that as part of this process vivint solar would notify the utility company that they needed to credit the customers account for the off-peak hours when the customer and his family are inside the residence.? This has not occurred and in the eyes of the customer is a very deceptive sales tactic, as well as the fact that the salesperson and the salesperson's manager have not commented or returned calls from the customerThe customer has since found out the salesperson has left the company.? Customer is requesting that vivint solar follow through with the utility company to ensure that the customers solar production credits are being credited to customers account for both on-peak and off-peak hours, as was promised by the Vivint solar salesperson.? Sincerely, [redacted] ***

Vivint Solar spoke with the customer on 12/29/and confirmed all necessary fixes have been completed, gave the next steps for progress, and confirmed the date for Final Inspection

Complaint: [redacted] I am rejecting this response because: it seems like Viviant Solar does nothing unless the Revdex.com requests that they do something, and I feel that if I respond yes that Viviant Solar will continue to do nothing and my wife, my kids and I will be left with a leaky and moldy roof above our headsUntil this problem is 100% taken care of, I WILL pursue every course of action that I am legally allowedViviant has left me and my family to suffer for over a month with flooding issues and leaks in my roofThey have left my wife and I to suffer financially, and they have not lived up to the promises they have made, and they're employees a NOT helpfulViviant has wronged me and my family in every way conceivable Sincerely, [redacted]

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

The system has been fixed and is now up and producing as designed? We have called out and left our customer a voicemail to discuss the situation further.?

? Complaint: [redacted] I am rejecting this response because: Due to the way Vivint has conducted business with me for almost years I have no confidence that they will do anything to rectify any thingThey have not been truthful or honest from the beginningThere is no evidence that they have tried to contact me in any manner Sincerely, [redacted]

Vivint Solar has contacted the complainantWe are addressing the complaint, and will work towards a resolution

Vivint Solar spoke with the customer today, 06/16/We have confirmed with the customer that he did receive the compensation that was previously promisedWe did apologize for the miscommunication, and have offered him some additional goodwill compensation for the frustrationAdditionally, we sent a follow up email to the customer as he requested.?

? Complaint: [redacted] I am rejecting this response because: It's apparent that you do not understand your sales rep lied about the functions of the system to make a sale; this is advertisingAgain, I? have witnesses who were told the same thing by your sales rep while trying to make sales to them and a witness who was at the signing of the contract between me and BenYou will not take advantage of me and treat me like dirt any more; my patience has run out trying to resolve this with your company on the lowest level possibleI am simply asking that you give me what I was promisedI also feel like I am being? discriminated against for being a VeteranThis is your last chance to make this right and to uphold your end of the deal Sincerely, [redacted]

After reviewing our online monitoring portal, Vivint Solar has determined that the system at their home is operating normallyIn order to investigate things further, we have scheduled a visit to the home that will take place on Wednesday, 12/We will be able to determine whether or not our system is communicating properly with National GridA specialist has been assigned to work with this customer, and they have reached out and spoken with themWe are currently waiting for the customer to email their bills in for analysis, and once that takes place, the specialist will review everything and contact the customer on or before Tuesday, 12/Vivint Solar will remain in weekly communication with the customer until a resolution, that is within the terms and conditions, is met.?

Vivint Solar has made contact with the customer, and are in the process of working on a satisfactory resolution

? Complaint: [redacted] I am rejecting this response because:? They sent the paperwork but I needed to take time off of work to file the paperwork with the county.? I lost wages, $filing fee and $parking.? They have an office in NJ and one of their representatives should have done this.? They filed it to begin with so they should have filed the release.? Without the county filing the paperwork is uselessI was told that once the system was up and running that it would back log and I would receive a credit for the months that the system was not working.? Again on 10/11/I was charged an estimate.? Where is my credit?? This company continues to fail in all areas Sincerely, [redacted]

Take the inquiry off my credit reportI had know idea you could run a credit report per a phone numberI will send you my link to u tube telling the public about my dealings with your companyPlus they should read the Revdex.com complaints about your company before doing any business with your companylet me know were to send the link to Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Vivint Solar strives to provide the best service and product to our customers Before installing a solar panel system, Vivint Solar has at minimum of three qualified technicians inspect the roof before the installation occursPhotos are taken from every corner and direction on the roof and are reviewed prior to installation by solar system designers All of these reviewers determined that a solar panel system could be successfully installed on this customer's home without causing damage or leaks A solar panel system will outlast many roofs, and because of this, Vivint Solar offers one of the best and most affordable removal and reinstallation costs of a solar panel system to facilitate the reroofing of a home Vivint Solar abides by the California Public Utility Commision codes by filing Notice of Independent Solar Provider Contract that identifies the solar panel system as being owned and maintained by a third party, not the homeowner This filing is clearly identified by the state of California as not being a lien and there is no interest in the real property of the home This filing is removed by Vivint Solar in the event of a sale of the home and the new buyer has agreed to take over the remainder of the Power Purchase Agreement In this instance, the customer is voluntarily selling the home to a buyer who does not want to take over the system Vivint Solar has made itself available to speak with potential buyers of the home both in person, via email, and over the phone to help with the sale of the home Vivint Solar has also offered the customer the ability to purchase the system at a very reduced rate and allow the customer to continue to proceed with the sale of the home Vivint Solar will continue to offer our help and services to work with potential buyers or come to a compromise to facilitate the sale of their home

Vivint Solar has assigned a Specialist to work with the customer to resolve the issueThe Specialist has attempted contact by phone and email, and will reach out to them again weekly to come to a resolution.? There isn't any record of this customer at this address in our database, and all the credit checks under this name are soft pullsThere is some information that we will need from the customer, in order to proceed

Vivint Solar attempted to contact on 06/23/A voicemail was left, asking the customer to return our callVivint Solar will continue to try and contact the customer to resolve their complaint.?

Vivint Solar reached out to the customer to discuss their complaint via telephone on 3/Vivint Solar is currently working with Fleet Performance to get the compensation amount sent through ACHVivint Solar and the customer will be in constant communication in regards to compensation.?