Vivia LLC

We have given this customer a full refund and she signed a document stating that she was satisfied and in her mind the matter was resolved Attached find the signed document that this person signed stating she was "made whole" We have done everything we could to satisfy her, including offering her a free treatment She declined and came to our office to ask for a full refund We gave her a full refund as she requested We consider this matter resolved She verbally told me with witnesses in the office that after receiving a refund she would consider the matter resolved If for some reason the Revdex.com does not think this was satisfactory, tell us exactly what we could possibly do more to resolve this matter.(The treatment provided was for units of botox and the refund was for $195)

This patient has made a complaint She wrote this complaint the day after she received treatment She was told and she signed a form explaining that it takes 7-days for the treatment(***) to take full effect This is industry standard Further more,
"">We try very hard to make each and every client happy, because we depend on our local community. We would never use any product that is not FDA approved and we certainly wouldn?t use any fake *** for our clients, as this would be unethical. Her complaint is that she didn?t receive the results she was expecting, and to address that complaint you need to know that it takes 7-days for that to take affect and that is industry standard. In the forms she has signed, it clearly states that it takes 7-days in the attached contract she signed. She complained the day after getting the *** We have since talked to her and she now understands it takes up to days for the *** to take full effectIt is unfortunate that she went online days later and claimed that we
use fake *** which we do not. She never gave us an opportunity to help
solve the problem, or better explain to her the treatment providedInstead, she made accusationsContact us at anytime so that this matter is handled and that you remove this claim from your website.
ATTACHED FIND THE SIGNED FORM THAT THIS PATIENT SIGNED CLEARLY EXPLAINING IT TAKES UP TO 10- DAYSWe expect immediate attention to this matter, as our business relies on our reputation

This patient has made a complaint She wrote this complaint the day after she received treatment She was told and she signed a form explaining that it takes 7-days for the treatment(***) to take full effect This is industry standard Further more, We try
very hard to make each and every client happy, because we depend on our local community. We would never use any product that is not FDA approved and we certainly wouldn?t use any fake *** for our clients, as this would be unethical. Her complaint is that she didn?t receive the results she was expecting, and to address that complaint you need to know that it takes 7-days for that to take affect and that is industry standard. In the forms she has signed, it clearly states that it takes 7-days in the attached contract she signed. She complained the day after getting the *** We have since talked to her and she now understands it takes up to days for the *** to take full effect.It is unfortunate that she went online days later and claimed that weuse fake *** which we do not. She never gave us an opportunity to helpsolve the problem, or better explain to her the treatment providedInstead, she made accusations.Contact us at anytime so that this matter is handled and that you remove this claim from your website. ATTACHED FIND THE SIGNED FORM THAT THIS PATIENT SIGNED CLEARLY EXPLAINING IT TAKES UP TO 10- DAYS.We expect immediate attention to this matter, as our business relies on our reputation

I have had nothing but amazing experiences with the staff and my results from treatments (fraxel, IPL, and hair removal) from ViviaIt's a lovely relaxing and inviting environment with caring staffI recommend them to my family and friends

Hello,We are very sorry to learn that you feel that your experience with Vivia Center, was less than adequateWe try very hard to make each and every client happy, because we depend on our local communityOn May 21, you received units of *** on your forehead for the amount
of $*** works by irreversibly binding to receptors that send nerve signals for muscles to contract But, since your body makes new receptors and neurotransmitters all the time, each patient will have different lengths of effective paralysis and 2-months is the range We do not dilute the ***, that would be unethical You received the *** months ago, therefore most of the paralysis effect has worn off Also, *** is not meant to fill the lines it only freezes the muscle and prevents it from creating deeper wrinkles Also, when we book you for a follow up, we evaluate if you have movement and if you do we will gladly do a touch up free of charge if you do not have much movement, we do not inject more *** because that can cause atrophy

I always enjoy my visit at ViviaThe relaxing atmosphere and the friendly team help you have a great experience

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: As of today there is no change I just to a pic and will try to attach above In addition, I have an appointment with a reputable botox doc on May That was as soon as I could get in I leave on a six month trip on May and am very upset that I have to fit in another appointment
Regards,
*** ***

Tell us why here..Revdex.com: I am very sorry to learn that you were not happy with your treatmentWe try very hard to make each and every client happy, because we depend on our local community as we have been here for nearly years and have seen over patients. We would never use any
product that is not FDA approved and we certainly wouldn’t incorrectly dilute *** for our clients, as this would be unethicalWe use industry best standard and *** recommendations for diluent: unit vial diluent added is ml (preservative free .9% sodium chloride injection). We would never over dilute ***A dishonest practice like you mentioned would ruin our business, but most importantly we would never try to deceive our patients as we value them and respect them

We have given this customer a full refund and she signed a document stating that she was satisfied and in her mind the matter was resolved.  Attached find the signed document that this person signed stating she was "made whole".  We have done everything we could to satisfy her, including...

offering her a free treatment.  She declined and came to our office to ask for a full refund.  We gave her a full refund as she requested.  We consider this matter resolved.  She verbally told me with witnesses in the office that after receiving a refund she would consider the matter resolved.  If for some reason the Revdex.com does not think this was satisfactory, tell us exactly what we could possibly do more to resolve this matter.(The treatment provided was for 23 units of botox and the refund was for $195)

Hello, [redacted] came into our office for 20 units of Botox on Tuesday May 3, 2016.  The Botox which is used in our medical office is FDA approved, as using anything else would be unethical.  We also have an experienced medical Doctor performing the injections for Vivia...

Center.  [redacted] complained about not seeing results 48 hours after the procedure and to address that, Botox usually takes 6-10 days to take effect, and that is industry standard.  Furthermore, during her consultation with our staff she was advised to get an extra 20 units of Botox for the areas she was concerned about due to the severity of her creases, and she declined.  We have made it clear in our medical forms which she has signed and dated that Botox takes about 6-10 days to take effect.Please contact us at ###-###-#### for any further questions or concerns.  Thank you for your time.Vivia Team