I purchased a Chevrolet Trax from this company and financed this car through USAA They held on to my finance paperwork and I am just finding I purchased a Chevrolet Trax from this company and financed this car through USAA They held on to my finance paperwork and I am just finding out that because they held on to the paperwork, I have to refinance my car again From the beginning it was fine and after I purchased the car it took almost two month for me to get Disabled Veterans plates and I was then told that I need to come and pick the plates up I receive a call today, Wednesday, July 17, and am told that WE have a small problem that can be taken care of easily That something went wrong with the paperwork and the finance paperwork and all I had to do was call USAA and sign some paperwork and bring it to them I called USAA and come to find out Viva Chevrolet never turned in my finance documents and my loan is no longer any good and I have to reapply for finan
I purchased a new vehicle from dealership, Vehicle had cosmetic issuesI was advised that they would be fix the issues On April 20, I purchased a new Chevrolet Tahoe from Viva Chevrolet I advised the Sales person that I had observed several issues I advised him that I noticed the front bumper & mirrors had chips of missing paint I also advised the sales person that the rear window had scratchesThe back panel of rear seat also had damageThe sales person advised me that he would get everything fixed and resolvedI been calling the sales person and he advised me that he was working on a resolutionI had spoken to Sales Person, Sales manager, and finance Manager with little resultI been patient and noting had happen until Monday May I was told to take the vehicle to the dealership and to leave itI was not given any loaner or help for the inconvenience the not having a vehicle I was told that all issues I had pointed out would be repair and now I was tol
It was not explained to me by finance manager [redacted] that I was purchasing an extended warrantyAlmost two months and I have yet to receive my plates On 11/3/I purchased a Acura TLX at Viva Chevrolet in El Paso TXI was excited about my new vehicle, that I did not pay attention to the priceOn 11/06/when I came back to Houston TX, I noticed that I owed almost $more then what I purchased it forAfter reviewing my documents I seen that it was from an extended warranty that I did not ask for or was ever told that I was purchasingOn 11/6/I called the finance manager [redacted] which is the person that I was working with, to cancel this policyMr [redacted] stated that he would handle itOn 11/10/I call Mr [redacted] to get an update and was told that he forgot about meHe then sent me cancellation documents showing that it was being cancelledI never filed out or signed anything, but believed that this was being handledI then called the First Extended Warranty to inq
Viva Chevrolet went through with a purchase agreement that I did not agree to I did not drive the vehicle and I did not agree to purchase it On July 11, I went to Viva Chevrolet in El Paso, TX [redacted] took us to drive by the Chevrolet Silverados, even though we had seen other Silverados at other dealershipsWe stopped by to see a few trucks in the parking lot and headed back inside the dealershipWe wanted a white truck and they said they had oneWe negotiated a price and we asked to see the truck [redacted] told us that they did not have the keys and they needed to get the truck readyAfter waiting for hours for the finance person to be ready to help us, we went inside the finance office where we were suppose to start paperwork for financing Once with finance manager, which I do not know the name of, he said we were going to start paperworkIt was already a Friday at around 8:PM, so he said that we were going to start signing papers and on Monday he would finish,
I got a vehicle from Viva Chevrolet, including a down payment of $I was never approved, so I returned the vehicle, and still waiting on refund I purchased a vehicle from Viva Chevrolet on April 26, I gave a down payment of $because I was told I was approved by capital one bankThe next day, I went back to the dealership to finish up the final paperwork, at that moment I was under the impression that the car was mineSome weeks passed [redacted] I received a call from the dealership stating that the bank needed to verify my employment and my co-signer needed to provide bank statements, the dealer [redacted] sent me a text message with a picture of a sticky note stating these needs and a number to the bank capital oneHe told me to call the bank, so I could give them the correct number to verify my employmentUpon calling capital one, I discovered that I was never approved for the deal and that they didn't need any of the information the dealership was asking for, t
services paid for were not done, chief complaint not fixed I have been attempting to contact the service consultantI needed to set up a time to bring my chevy sonic backWhen the multipoint inspection was said it was done, in reality it was not I still had the tire pressure light on and my tires were not rotated either as [redacted] said it would be, also my wind shield wipers are needing replaced as wellI assumed it would be caught with the multipoint inspectionThis makes me nervous as to what else was not done properlyAlso, [redacted] stated by replacing the battery and terminals it would fix my starting issue, it has NOTI have not been able to drive my car because it continues to not start without warningI spent over $in replacing parts and services and it has not fixed my original problemMy car needs to be properly serviced and I will not pay for maybe this will fix the problemThe problem needs to be foundThis has been very frustrating due to that fact that this
I went to Viva Chevrolet after an emissions failure during a vehicle safety inspection in Aug of Now I have to replace my engine In Aug of I took my car to Viva Chevrolet after failing the emissions test during a vehicle safety inspection It took the dealership approximately one week to repair the vehicle and return it to me When they returned it to me I was told by [redacted] that I had to drive the vehicle for miles for the sensor code to disappear After I drove that distance the code did not go away so I called the dealership back I was then told I drive the vehicle for miles (this in the month of November)When the code did not go away I called the dealership During that call I was told I had to drive the car for miles Once I reached miles, during the month of March, when the code again did not go away I brought the vehicle back to the dealership While my vehicle was in the shop I received a call from one of the technicians sayin
Refusal to communicate and execute a refund GAP Insurance for a 2016 Chevy Suburban and 2017 Chevy Corvette On or about 15 July 2017, I came into the Viva Chevrolet dealership and gave the finance department my odometer readings for a 2016 Suburban and 2017 Corvette for a GAP refund in reference to a trade in conducted on both vehicles. I was told that it would take up to 8 weeks by a representative from the finance department. At the 8-week mark, on or about 15 September 2017 I left numerous messages and came by again to check on the status of the refunds with Finance. I again was told " we are looking into it". On 13 November 2017, I again came to the dealership to see what the status was and after waiting for an hour, I was told that "it's at the main office for processing". A representative from Finance took my number and said, "he would get an answer today" (13 November 2017), I have had zero contact in reference to this issue. Another excuse I received was that it takes u
Agreed on 0% down payment on a new car and Financial Manager ended up using GAP refund from previous car as down payment without our approval After having several recalls on our Chevrolet Cruze, my husband and I decided to trade it for a Chevrolet CamaroOn April 19, 2015, we went to Viva Chevrolet and immediately were approached by a salesman Devin ComptonWe told him we wanted to get a new car so we started looking and we decided to go for the CamaroHe started talking to the financial manager at that time Oscar and provided us with numbers and down payment optionsI had mention to him that we wanted to do it without leaving any down paymentSo they agreed to it and after several hours of negotiation we were finally sent to Oscar, financial manager, to sign paperworkEverything seem well, he describe the contract and how much we had been financed, etcWe started signing all the paper work and he also explained that we would get a GAP refund due to that we had severa
Sold a car we did not want
Completely dissatisfied with the service we received at Viva Chevy in El Paso and not happy with my $50,purchase they had me sign on, by far the worst service I have ever received from any business in my lifeLet me start off by saying this was our first time purchasing a new vehicle and financingSo I'm sure a lot of people can relate and I'm sure a lot of people have been taken advantage of by this dealership as we were and we want to make sure this does not continue to happen to other people We were lied to on several occasions not only by the sales person (***) but also several managers (***, *** and to make it worse the GM *** was not willing to help us out)My husband and I went into this dealership with the impression they were the best in El Paso and had the best offers since in a matter of months my family has purchased vehicles my husband and I making it the 5th possibly 6th Unfortunately that was not the casewe inquired
I've been trying to cancel my service warranty for three months now and no one returns my calls
In late December I bought a Silverado from this locationApproximately two days later I went back to the dealership to cancel the extended service warrantyI spoke with two sales managers that help me that day, *** Herrera and *** *** Mr*** told me my only option was to fill out a cancellation form and mail it in to the company that provides the extended warranty as they are the ones that cancel themMr*** also instructed me to leave the mileage portion of the form blankI mention this because I now know that the company that provides the extended service warranty uses the mileage to determine the amount of refundI this point I believe Mr*** and Mr*** knew this but chose to mislead meI mailed the cancellation form but after approximately four weeks of waiting to hear from anyone, I called the company that provides the extended service w
I was going to buy a vehicle and gave $down bank didn't approve me now they don't want to return down payment
I went into viva chevy and was going to buy a chevy traverse after a couple weeks bank called to verify contract I notified them it had some discrepancies as it had 10k miles per year instead of the 12k I wantedI went to the dealer and told them I did not want the vehicle because they lied to me but I was told I had signed a contract that the vehicle was mine so I asked if I can change the contract to match what I wanted and *** in finance told me I couldn't so I called the bank and they said we could so I didAfter that Miguel who sold the vehicle called telling me the bank had not approved me due to the fact that I had to much dept so I took the vehicle back in mid January and to date I have not recived the title to my trade in or my down payment
my new cruze has manufacture issues causes me to doubt the safety of the vehicle I ask all levels of the sales at viva auto hierarchy for help trading it in for something safe They made me go in on a sunday for "huge blow out sale" hours later we came to an agreement on a vehicle only to find I was being charged negative equity from the cruze with manufacture defects I spoke with Harlod Turgeon aka "Skip" and he stated he would contact GM Monday and ask for trade in assistance For days I called Skip and went straight to voicemail I called his cell with no luck either Today *** *** called me from Viva Chevy I was not able to get trade in assistance fine, I asked him to help get the vehicle I wanted or was promised Sunday the sales Man *** called me to state the car had been sold now I am being told I have to go back in, pick a new car and sales prices from sunday do not apply I called Chevy corp and Mr *** said he has not spoken to anyone
Agreed on 0% down payment on a new car and Financial Manager ended up using GAP refund from previous car as down payment without our approval
After having several recalls on our Chevrolet Cruze, my husband and I decided to trade it for a Chevrolet CamaroOn April 19, 2015, we went to Viva Chevrolet and immediately were approached by a salesman Devin ComptonWe told him we wanted to get a new car so we started looking and we decided to go for the CamaroHe started talking to the financial manager at that time Oscar and provided us with numbers and down payment optionsI had mention to him that we wanted to do it without leaving any down paymentSo they agreed to it and after several hours of negotiation we were finally sent to Oscar, financial manager, to sign paperworkEverything seem well, he describe the contract and how much we had been financed, etcWe started signing all the paper work and he also explained that we would get a GAP refund due to that we had severa
I purchased a Chevrolet Trax from this company and financed this car through USAA They held on to my finance paperwork and I am just finding
I purchased a Chevrolet Trax from this company and financed this car through USAA They held on to my finance paperwork and I am just finding out that because they held on to the paperwork, I have to refinance my car again From the beginning it was fine and after I purchased the car it took almost two month for me to get Disabled Veterans plates and I was then told that I need to come and pick the plates up I receive a call today, Wednesday, July 17, and am told that WE have a small problem that can be taken care of easily That something went wrong with the paperwork and the finance paperwork and all I had to do was call USAA and sign some paperwork and bring it to them I called USAA and come to find out Viva Chevrolet never turned in my finance documents and my loan is no longer any good and I have to reapply for finan
I got a vehicle from Viva Chevrolet, including a down payment of $I was never approved, so I returned the vehicle, and still waiting on refund
I purchased a vehicle from Viva Chevrolet on April 26, I gave a down payment of $because I was told I was approved by capital one bankThe next day, I went back to the dealership to finish up the final paperwork, at that moment I was under the impression that the car was mineSome weeks passed *** I received a call from the dealership stating that the bank needed to verify my employment and my co-signer needed to provide bank statements, the dealer *** *** sent me a text message with a picture of a sticky note stating these needs and a number to the bank capital oneHe told me to call the bank, so I could give them the correct number to verify my employmentUpon calling capital one, I discovered that I was never approved for the deal and that they didn't need any of the information the dealership was asking for, t
services paid for were not done, chief complaint not fixed
I have been attempting to contact the service consultantI needed to set up a time to bring my chevy sonic backWhen the multipoint inspection was said it was done, in reality it was not I still had the tire pressure light on and my tires were not rotated either as *** said it would be, also my wind shield wipers are needing replaced as wellI assumed it would be caught with the multipoint inspectionThis makes me nervous as to what else was not done properlyAlso, *** stated by replacing the battery and terminals it would fix my starting issue, it has NOTI have not been able to drive my car because it continues to not start without warningI spent over $in replacing parts and services and it has not fixed my original problemMy car needs to be properly serviced and I will not pay for maybe this will fix the problemThe problem needs to be foundThis has been very frustrating due to that fact that this
The dealership told me I would receive my Gap insurance refund within to weeks and I have not received it
On Sep 2016, I purchased a Chevy Colorado from Viva Chevrolet They financed it thru an out-of-town companyIn January 2017, I refinanced at a lower rate with GECU The loan officer at GECU told me to file for a refund of the Gap insurance which I did on February All the paperwork was given to Mr *** *** and I was told I would receive my refund within to weeks (which I thought was a bit excessive)Since I had not received anything by the 11th week I called Mr *** who told me "it's out of our hands" and couldn't tell me how much longer I would have to wait for the refund
Purchased a used Silverado was given temporary tags on December Jan no tags or registrationTemp tag expire Feb
Purchased a used Silverado in El Paso, TX was given temporary tags on December I live in New Mexico and a three hour drive to the dealership so I called the dealership several times to check on tag and registration, as of Jan still not tags or registration, the Dealer has no idea where the tags or registration is.....When I call they only say either should be in any day now, or we're checking on itMy temporary tags expire Feb
I purchased a Chevrolet Trax from this company and financed this car through USAA They held on to my finance paperwork and I am just finding I purchased a Chevrolet Trax from this company and financed this car through USAA They held on to my finance paperwork and I am just finding out that because they held on to the paperwork, I have to refinance my car again From the beginning it was fine and after I purchased the car it took almost two month for me to get Disabled Veterans plates and I was then told that I need to come and pick the plates up I receive a call today, Wednesday, July 17, and am told that WE have a small problem that can be taken care of easily That something went wrong with the paperwork and the finance paperwork and all I had to do was call USAA and sign some paperwork and bring it to them I called USAA and come to find out Viva Chevrolet never turned in my finance documents and my loan is no longer any good and I have to reapply for finan
I purchased a new vehicle from dealership, Vehicle had cosmetic issuesI was advised that they would be fix the issues On April 20, I purchased a new Chevrolet Tahoe from Viva Chevrolet I advised the Sales person that I had observed several issues I advised him that I noticed the front bumper & mirrors had chips of missing paint I also advised the sales person that the rear window had scratchesThe back panel of rear seat also had damageThe sales person advised me that he would get everything fixed and resolvedI been calling the sales person and he advised me that he was working on a resolutionI had spoken to Sales Person, Sales manager, and finance Manager with little resultI been patient and noting had happen until Monday May I was told to take the vehicle to the dealership and to leave itI was not given any loaner or help for the inconvenience the not having a vehicle I was told that all issues I had pointed out would be repair and now I was tol
It was not explained to me by finance manager [redacted] that I was purchasing an extended warrantyAlmost two months and I have yet to receive my plates On 11/3/I purchased a Acura TLX at Viva Chevrolet in El Paso TXI was excited about my new vehicle, that I did not pay attention to the priceOn 11/06/when I came back to Houston TX, I noticed that I owed almost $more then what I purchased it forAfter reviewing my documents I seen that it was from an extended warranty that I did not ask for or was ever told that I was purchasingOn 11/6/I called the finance manager [redacted] which is the person that I was working with, to cancel this policyMr [redacted] stated that he would handle itOn 11/10/I call Mr [redacted] to get an update and was told that he forgot about meHe then sent me cancellation documents showing that it was being cancelledI never filed out or signed anything, but believed that this was being handledI then called the First Extended Warranty to inq
Viva Chevrolet went through with a purchase agreement that I did not agree to I did not drive the vehicle and I did not agree to purchase it On July 11, I went to Viva Chevrolet in El Paso, TX [redacted] took us to drive by the Chevrolet Silverados, even though we had seen other Silverados at other dealershipsWe stopped by to see a few trucks in the parking lot and headed back inside the dealershipWe wanted a white truck and they said they had oneWe negotiated a price and we asked to see the truck [redacted] told us that they did not have the keys and they needed to get the truck readyAfter waiting for hours for the finance person to be ready to help us, we went inside the finance office where we were suppose to start paperwork for financing Once with finance manager, which I do not know the name of, he said we were going to start paperworkIt was already a Friday at around 8:PM, so he said that we were going to start signing papers and on Monday he would finish,
I got a vehicle from Viva Chevrolet, including a down payment of $I was never approved, so I returned the vehicle, and still waiting on refund I purchased a vehicle from Viva Chevrolet on April 26, I gave a down payment of $because I was told I was approved by capital one bankThe next day, I went back to the dealership to finish up the final paperwork, at that moment I was under the impression that the car was mineSome weeks passed [redacted] I received a call from the dealership stating that the bank needed to verify my employment and my co-signer needed to provide bank statements, the dealer [redacted] sent me a text message with a picture of a sticky note stating these needs and a number to the bank capital oneHe told me to call the bank, so I could give them the correct number to verify my employmentUpon calling capital one, I discovered that I was never approved for the deal and that they didn't need any of the information the dealership was asking for, t
services paid for were not done, chief complaint not fixed I have been attempting to contact the service consultantI needed to set up a time to bring my chevy sonic backWhen the multipoint inspection was said it was done, in reality it was not I still had the tire pressure light on and my tires were not rotated either as [redacted] said it would be, also my wind shield wipers are needing replaced as wellI assumed it would be caught with the multipoint inspectionThis makes me nervous as to what else was not done properlyAlso, [redacted] stated by replacing the battery and terminals it would fix my starting issue, it has NOTI have not been able to drive my car because it continues to not start without warningI spent over $in replacing parts and services and it has not fixed my original problemMy car needs to be properly serviced and I will not pay for maybe this will fix the problemThe problem needs to be foundThis has been very frustrating due to that fact that this
I went to Viva Chevrolet after an emissions failure during a vehicle safety inspection in Aug of Now I have to replace my engine In Aug of I took my car to Viva Chevrolet after failing the emissions test during a vehicle safety inspection It took the dealership approximately one week to repair the vehicle and return it to me When they returned it to me I was told by [redacted] that I had to drive the vehicle for miles for the sensor code to disappear After I drove that distance the code did not go away so I called the dealership back I was then told I drive the vehicle for miles (this in the month of November)When the code did not go away I called the dealership During that call I was told I had to drive the car for miles Once I reached miles, during the month of March, when the code again did not go away I brought the vehicle back to the dealership While my vehicle was in the shop I received a call from one of the technicians sayin
Refusal to communicate and execute a refund GAP Insurance for a 2016 Chevy Suburban and 2017 Chevy Corvette On or about 15 July 2017, I came into the Viva Chevrolet dealership and gave the finance department my odometer readings for a 2016 Suburban and 2017 Corvette for a GAP refund in reference to a trade in conducted on both vehicles. I was told that it would take up to 8 weeks by a representative from the finance department. At the 8-week mark, on or about 15 September 2017 I left numerous messages and came by again to check on the status of the refunds with Finance. I again was told " we are looking into it". On 13 November 2017, I again came to the dealership to see what the status was and after waiting for an hour, I was told that "it's at the main office for processing". A representative from Finance took my number and said, "he would get an answer today" (13 November 2017), I have had zero contact in reference to this issue. Another excuse I received was that it takes u
Agreed on 0% down payment on a new car and Financial Manager ended up using GAP refund from previous car as down payment without our approval After having several recalls on our Chevrolet Cruze, my husband and I decided to trade it for a Chevrolet CamaroOn April 19, 2015, we went to Viva Chevrolet and immediately were approached by a salesman Devin ComptonWe told him we wanted to get a new car so we started looking and we decided to go for the CamaroHe started talking to the financial manager at that time Oscar and provided us with numbers and down payment optionsI had mention to him that we wanted to do it without leaving any down paymentSo they agreed to it and after several hours of negotiation we were finally sent to Oscar, financial manager, to sign paperworkEverything seem well, he describe the contract and how much we had been financed, etcWe started signing all the paper work and he also explained that we would get a GAP refund due to that we had severa
Sold a car we did not want
Completely dissatisfied with the service we received at Viva Chevy in El Paso and not happy with my $50,purchase they had me sign on, by far the worst service I have ever received from any business in my lifeLet me start off by saying this was our first time purchasing a new vehicle and financingSo I'm sure a lot of people can relate and I'm sure a lot of people have been taken advantage of by this dealership as we were and we want to make sure this does not continue to happen to other people We were lied to on several occasions not only by the sales person (***) but also several managers (***, *** and to make it worse the GM *** was not willing to help us out)My husband and I went into this dealership with the impression they were the best in El Paso and had the best offers since in a matter of months my family has purchased vehicles my husband and I making it the 5th possibly 6th Unfortunately that was not the casewe inquired
I've been trying to cancel my service warranty for three months now and no one returns my calls
In late December I bought a Silverado from this locationApproximately two days later I went back to the dealership to cancel the extended service warrantyI spoke with two sales managers that help me that day, *** Herrera and *** *** Mr*** told me my only option was to fill out a cancellation form and mail it in to the company that provides the extended warranty as they are the ones that cancel themMr*** also instructed me to leave the mileage portion of the form blankI mention this because I now know that the company that provides the extended service warranty uses the mileage to determine the amount of refundI this point I believe Mr*** and Mr*** knew this but chose to mislead meI mailed the cancellation form but after approximately four weeks of waiting to hear from anyone, I called the company that provides the extended service w
I was going to buy a vehicle and gave $down bank didn't approve me now they don't want to return down payment
I went into viva chevy and was going to buy a chevy traverse after a couple weeks bank called to verify contract I notified them it had some discrepancies as it had 10k miles per year instead of the 12k I wantedI went to the dealer and told them I did not want the vehicle because they lied to me but I was told I had signed a contract that the vehicle was mine so I asked if I can change the contract to match what I wanted and *** in finance told me I couldn't so I called the bank and they said we could so I didAfter that Miguel who sold the vehicle called telling me the bank had not approved me due to the fact that I had to much dept so I took the vehicle back in mid January and to date I have not recived the title to my trade in or my down payment
See Attachment
my new cruze has manufacture issues causes me to doubt the safety of the vehicle I ask all levels of the sales at viva auto hierarchy for help trading it in for something safe They made me go in on a sunday for "huge blow out sale" hours later we came to an agreement on a vehicle only to find I was being charged negative equity from the cruze with manufacture defects I spoke with Harlod Turgeon aka "Skip" and he stated he would contact GM Monday and ask for trade in assistance For days I called Skip and went straight to voicemail I called his cell with no luck either Today *** *** called me from Viva Chevy I was not able to get trade in assistance fine, I asked him to help get the vehicle I wanted or was promised Sunday the sales Man *** called me to state the car had been sold now I am being told I have to go back in, pick a new car and sales prices from sunday do not apply I called Chevy corp and Mr *** said he has not spoken to anyone
Agreed on 0% down payment on a new car and Financial Manager ended up using GAP refund from previous car as down payment without our approval
After having several recalls on our Chevrolet Cruze, my husband and I decided to trade it for a Chevrolet CamaroOn April 19, 2015, we went to Viva Chevrolet and immediately were approached by a salesman Devin ComptonWe told him we wanted to get a new car so we started looking and we decided to go for the CamaroHe started talking to the financial manager at that time Oscar and provided us with numbers and down payment optionsI had mention to him that we wanted to do it without leaving any down paymentSo they agreed to it and after several hours of negotiation we were finally sent to Oscar, financial manager, to sign paperworkEverything seem well, he describe the contract and how much we had been financed, etcWe started signing all the paper work and he also explained that we would get a GAP refund due to that we had severa
I purchased a Chevrolet Trax from this company and financed this car through USAA They held on to my finance paperwork and I am just finding
I purchased a Chevrolet Trax from this company and financed this car through USAA They held on to my finance paperwork and I am just finding out that because they held on to the paperwork, I have to refinance my car again From the beginning it was fine and after I purchased the car it took almost two month for me to get Disabled Veterans plates and I was then told that I need to come and pick the plates up I receive a call today, Wednesday, July 17, and am told that WE have a small problem that can be taken care of easily That something went wrong with the paperwork and the finance paperwork and all I had to do was call USAA and sign some paperwork and bring it to them I called USAA and come to find out Viva Chevrolet never turned in my finance documents and my loan is no longer any good and I have to reapply for finan
I got a vehicle from Viva Chevrolet, including a down payment of $I was never approved, so I returned the vehicle, and still waiting on refund
I purchased a vehicle from Viva Chevrolet on April 26, I gave a down payment of $because I was told I was approved by capital one bankThe next day, I went back to the dealership to finish up the final paperwork, at that moment I was under the impression that the car was mineSome weeks passed *** I received a call from the dealership stating that the bank needed to verify my employment and my co-signer needed to provide bank statements, the dealer *** *** sent me a text message with a picture of a sticky note stating these needs and a number to the bank capital oneHe told me to call the bank, so I could give them the correct number to verify my employmentUpon calling capital one, I discovered that I was never approved for the deal and that they didn't need any of the information the dealership was asking for, t
services paid for were not done, chief complaint not fixed
I have been attempting to contact the service consultantI needed to set up a time to bring my chevy sonic backWhen the multipoint inspection was said it was done, in reality it was not I still had the tire pressure light on and my tires were not rotated either as *** said it would be, also my wind shield wipers are needing replaced as wellI assumed it would be caught with the multipoint inspectionThis makes me nervous as to what else was not done properlyAlso, *** stated by replacing the battery and terminals it would fix my starting issue, it has NOTI have not been able to drive my car because it continues to not start without warningI spent over $in replacing parts and services and it has not fixed my original problemMy car needs to be properly serviced and I will not pay for maybe this will fix the problemThe problem needs to be foundThis has been very frustrating due to that fact that this
The dealership told me I would receive my Gap insurance refund within to weeks and I have not received it
On Sep 2016, I purchased a Chevy Colorado from Viva Chevrolet They financed it thru an out-of-town companyIn January 2017, I refinanced at a lower rate with GECU The loan officer at GECU told me to file for a refund of the Gap insurance which I did on February All the paperwork was given to Mr *** *** and I was told I would receive my refund within to weeks (which I thought was a bit excessive)Since I had not received anything by the 11th week I called Mr *** who told me "it's out of our hands" and couldn't tell me how much longer I would have to wait for the refund
Purchased a used Silverado was given temporary tags on December Jan no tags or registrationTemp tag expire Feb
Purchased a used Silverado in El Paso, TX was given temporary tags on December I live in New Mexico and a three hour drive to the dealership so I called the dealership several times to check on tag and registration, as of Jan still not tags or registration, the Dealer has no idea where the tags or registration is.....When I call they only say either should be in any day now, or we're checking on itMy temporary tags expire Feb