Complaint: [redacted] I am rejecting this response because:I don't show the same billing history in my account onlinehere is a screenshot of billing history for the period of Oct, till Oct, Sincerely, [redacted]
Here is the original email, including headers, which I have confirmed a vitelity owned server(They run a declining balance and automatically charge my charge, so the negative amount means I owe them/they've charged my card) Dear Customer, We are emailing you to let you know that your current balance is now $-10,for the account ' [redacted] ' You have requested that we email you once when your balance falls below $You may change and/or disable this notification on the Account Settings page within the customer user portal Sincerely, Vitelity Communications [redacted]
Dear Revdex.com: [redacted] d/b/a Vitelity (“Vitelity”) submits this response to Complaint No [redacted] regarding unwanted calls from telephone number [redacted] [redacted] ***, its subsidiaries and affiliates are primarily wholesale providers of telecommunications services to other carriers, resellers and service providers who use the services we provide in order to provide their own wholesale or retail telecommunications services Vitelity is not making the calls or causing the calls to be made Vitelity is not a telemarketer nor does it provide telemarketing services.In this case, the telephone number belongs to Vitelity, however, the number is inactive and has not been assigned to a wholesale customer since June As such, it is likely that the number has been “spoofed.” Caller ID spoofing occurs when the caller falsifies the information that appears on a call recipient’s caller ID In these cases, we are unable to stop the calls as we do not know what number is actually making the calls.If the complainant wishes to pursue an investigation regarding the calls, his own service provider may be able to provide assistance in tracking down the actual originating number.Thank you
Service is back on, but was not working properly most of the day, and my account was still receiving a declined message while trying to make outbound calls well into the evening as a result of this $10,billing fiasco
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] ***
Dear Revdex.com: [redacted] d/b/a [redacted] (“ [redacted] ”) submits this response to Complaint No [redacted] regarding unwanted calls [redacted] ***, its subsidiaries and affiliates are primarily wholesale providers of telecommunications services to other carriers, resellers and service providers who use the services we provide in order to provide their own wholesale or retail telecommunications services [redacted] is not making the calls or causing the calls to be made [redacted] is not a telemarketer nor does it provide telemarketing services.In this case, the complainant did not provide the number from which she is receiving the unwanted calls so we are unable to resolve her complaint If she provides us with the calling number we will investigate If the number is assigned to one of our customers we will advise our customer of the complaint, request that they initiate an investigation into the calls and take action to ensure that she does not receive any further calls from the number.Thank you
Dear Revdex.com:
*** *** d/b/a Vitelity ("Vitelity") submits this response to the above-referenced complaintAs of June 16, 2014, *** acquired the assets of Vitelity, LLC and is now using the Vitelity trade name
In this case, *** *** complaint concerns an automated email notification he received on December 4, 2015, regarding a negative account balance of -$10,In response to the ticket opened by *** *** regarding the charge, on the morning of December 4, Vitelity advised him via email that the notification had been sent in error due to a technical issue and further advised him that he could disregard the notice
*** *** credit card was never charged and his service was never interrupted due to a negative account balanceVitelity maintained communication with *** *** throughout the day on December 4, concerning this and an unrelated service issue he was experiencing
This complaint was resolved on December 4, 2015, however, *** *** should notify the Vitelity support team via the customer user portal if he has any additional concerns related to this issue
Regards,
Penny Stanley
Senior Paralegal
*** ***
(The consumer indicated he/she DID NOT accept the response from the business.)
I'd like a better explanation as to why the -$10,balance occurred and what is being done to prevent it from happening again, since there system typically auto-bills me when ever there is a negative or low balance
I would also like some kind of limit in place, in light of this incident, as to what they are able to bill me, IEnever more than $in a week, unless I give them written authorization stating otherwise, (typically the charge is $350/mo)
Initial Business Response /* (1000, 6, 2015/09/23) */
Dear Revdex.com:
Onvoy, LLC d/b/a Vitelity ("Vitelity") submits this response to the complaint/Case NoXXXXXXXX As of June 16, 2014, Onvoy acquired the assets of Vitelity, LLC and is now also using the Vitelity trade name
The complainant states that he is receiving unwanted calls from Vitelity
Vitelity provides telecommunications servicesIt is not a telemarketer nor does it provide telemarketing servicesVitelity is not making the calls or causing the calls to be made to the complainant
In this case, he did not provide the telephone number making the calls or the telephone number receiving the callsIf he provides those numbers, and the calling number belongs to Vitelity, we can advise our customer of the complaint and request that they initiate an investigation and take appropriate action to ensure that he does not receive any further calls
Thank you
Dear Revdex.com:Onvoy, LLC d/b/a *** (“***”) submits this response to the complaint. *** and its subsidiaries, including ***, are primarily a wholesale providers of telecommunications services to other carriers, resellers and service providers who
use the services *** provides in order to provide their own wholesale or retail telecommunications services. The complainant states that he is receiving unwanted calls. *** is not making the calls or causing the calls to be made. *** is not a telemarketer nor does it provide telemarketing services. In this case, the complainant did not provide the telephone number from which he is receiving the calls. If he provides the calling number and the number called, we will advise our customer of the complaint, request that they initiate an investigation and take appropriate action to ensure that he does not receive any further calls.Thank you.*** *** *** ***
Dear Revdex.com:Onvoy, LLC d/b/a Inteliquent (“Inteliquent”) submits this third response to Case No***. Inteliquent is primarily a wholesale provider of telecommunications services to other carriers, resellers and service providers who use the services we provide in order to provide their own wholesale or retail telecommunications services. This complaint is directed to Vitelity, a division of Inteliquent. Vitelity provides, among other services, prepaid Voice over Internet Protocol (“VoIP”) services to individuals. The services are governed by Vitelity’s Terms and Conditions which are posted on Vitelity’s website. The Terms and Conditions clearly state that Vitelity’s services are prepaid.The requested refund in the amount of $was electronically refunded to the complainant's account (Account User Name: ***) on October 25, 2017. The complainant may review his account or contact customer service at (888) 898-(inside US) or (303) 997-(outside US) with any questions concerning this refund. We believe this issue has been resolved. Please don’t hesitate to contact me at *** with any additional questions or concerns.Thank you.Onvoy, LLC d/b/a Inteliquent
Here is the original email, including headers, which I have confirmed a vitelity owned server. (They run a declining balance and automatically charge my charge, so the negative amount means I owe them/they've charged my card)
Dear Customer,
We are emailing you to let you know that your...
current balance is now $-10,027.54 for the account '[redacted]'
You have requested that we email you once when your balance falls below $5.00. You may change and/or disable this notification on the Account Settings page within the customer user portal.
Sincerely,
Vitelity Communications
[redacted]
Service is back on, but was not working properly most of the day, and my account was still receiving a declined message while trying to make outbound calls well into the evening as a result of this $10,000 billing fiasco.
Dear Revdex.com:
[redacted] d/b/a Vitelity ("Vitelity") submits this second response to the above-referenced complaint. As of June 16, 2014, [redacted] acquired the assets of Vitelity, LLC and is now using the Vitelity trade name.
Per the previous response to this complaint, the email concerning the negative balance was sent in error to a number of customers on December 4, 2015. [redacted] was notified of the issue via email and advised to disregard the notification.
In this case, a technical issue occurred as the result of an upgrade to the network hardware and software which caused the false negative balance email to be automatically generated. The technical problem was resolved on December 4, 2015, and monitoring systems have been implemented. We do not anticipate any further issues.
With respect to his request concerning billing/payment limits, [redacted] should contact Vitelity customer service via telephone at [redacted] during business hours (Monday-Friday - 7am-5:30pm MST) or open a trouble ticket via the online user portal to request changes to the billing on his account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I don't show the same billing history in my account online. here is a screenshot of billing history for the period of Oct, 24 till Oct, 29
Sincerely,
[redacted]
Revdex.com:
Thank you for indicating you have no current customers with the indicated number. I will be contacting [redacted] next in an effort to track down the originating number.
Sincerely,
[redacted]
Dear Revdex.com:Onvoy, LLC d/b/a Vitelity (“Vitelity”) submits this response to the complaint filed with the Revdex.com - Case No. [redacted]. This complaint was received by Vitelity on March 13, 2017.The complaint concerns unwanted calls received by the complainant from...
telephone [redacted]. Onvoy and its subsidiaries are primarily wholesale providers of telecommunications services to other carriers, resellers and service providers who use the services Onvoy provides in order to provide their own wholesale or retail telecommunications services. The end user of the referenced number is not our customer. Neither Onvoy nor Vitelity is making these calls or causing the calls to be made. Onvoy and Vitelity are not a telemarketers nor do they provide telemarketing services.In this case, telephone number [redacted] was cancelled on February17, 2017 and is currently inactive. In addition, we have advised our customer to add the complainant’s telephone numbers to all do not call lists.The complainant should not receive any further calls from this number. Thank you.Onvoy, LLC d/b/a Vitelity
Dear Revdex.com:[redacted] d/b/a Vitelity (“Vitelity”) submits this response to Complaint No. [redacted] regarding unwanted calls from telephone number [redacted].[redacted], its subsidiaries and affiliates are primarily wholesale providers of telecommunications services to other...
carriers, resellers and service providers who use the services we provide in order to provide their own wholesale or retail telecommunications services. Vitelity is not making the calls or causing the calls to be made. Vitelity is not a telemarketer nor does it provide telemarketing services.In this case, the telephone number belongs to Vitelity, however, the number is inactive and has not been assigned to a wholesale customer since June 2016. As such, it is likely that the number has been “spoofed.” Caller ID spoofing occurs when the caller falsifies the information that appears on a call recipient’s caller ID. In these cases, we are unable to stop the calls as we do not know what number is actually making the calls.If the complainant wishes to pursue an investigation regarding the calls, his own service provider may be able to provide assistance in tracking down the actual originating number.Thank you.
Dear Revdex.com:Onvoy, LLC d/b/a Inteliquent (“Inteliquent”) submits this response to Case No. [redacted]. Inteliquent is primarily a wholesale provider of telecommunications services to other carriers, resellers and service providers who use the services we provide in order to...
provide their own wholesale or retail telecommunications services. This complaint is directed to Vitelity, a division of Inteliquent. Vitelity provides, among other services, prepaid Voice over Internet Protocol (“VoIP”) services to individuals. The services are governed by Vitelity’s Terms and Conditions which are posted on Vitelity’s website. The Terms and Conditions clearly state that Vitelity’s services are prepaid.In this case, the complainant ordered six (6) international telephone numbers on September 1, 2017. At that time, he was charged a total of $36.00 for the numbers which represented pre-payment for the numbers for the month of September. On September 28, 2017, he was again billed for the numbers. This billing was for the entire month of October, 2017, in accordance with Vitelity’s Terms and Conditions.The complainant had use of the numbers for the entire month of September and therefore he was not charged for any days for which he did not have use of the numbers. We hope this clears up any confusion concerning this issue.Please don’t hesitate to contact me at [redacted] with any additional questions or concerns.Thank you.Onvoy, LLC d/b/a Inteliquent
Complaint: [redacted] I am rejecting this response because:I don't show the same billing history in my account onlinehere is a screenshot of billing history for the period of Oct, till Oct, Sincerely, [redacted]
Here is the original email, including headers, which I have confirmed a vitelity owned server(They run a declining balance and automatically charge my charge, so the negative amount means I owe them/they've charged my card) Dear Customer, We are emailing you to let you know that your current balance is now $-10,for the account ' [redacted] ' You have requested that we email you once when your balance falls below $You may change and/or disable this notification on the Account Settings page within the customer user portal Sincerely, Vitelity Communications [redacted]
Dear Revdex.com: [redacted] d/b/a Vitelity (“Vitelity”) submits this response to Complaint No [redacted] regarding unwanted calls from telephone number [redacted] [redacted] ***, its subsidiaries and affiliates are primarily wholesale providers of telecommunications services to other carriers, resellers and service providers who use the services we provide in order to provide their own wholesale or retail telecommunications services Vitelity is not making the calls or causing the calls to be made Vitelity is not a telemarketer nor does it provide telemarketing services.In this case, the telephone number belongs to Vitelity, however, the number is inactive and has not been assigned to a wholesale customer since June As such, it is likely that the number has been “spoofed.” Caller ID spoofing occurs when the caller falsifies the information that appears on a call recipient’s caller ID In these cases, we are unable to stop the calls as we do not know what number is actually making the calls.If the complainant wishes to pursue an investigation regarding the calls, his own service provider may be able to provide assistance in tracking down the actual originating number.Thank you
Service is back on, but was not working properly most of the day, and my account was still receiving a declined message while trying to make outbound calls well into the evening as a result of this $10,billing fiasco
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] ***
Dear Revdex.com: [redacted] d/b/a [redacted] (“ [redacted] ”) submits this response to Complaint No [redacted] regarding unwanted calls [redacted] ***, its subsidiaries and affiliates are primarily wholesale providers of telecommunications services to other carriers, resellers and service providers who use the services we provide in order to provide their own wholesale or retail telecommunications services [redacted] is not making the calls or causing the calls to be made [redacted] is not a telemarketer nor does it provide telemarketing services.In this case, the complainant did not provide the number from which she is receiving the unwanted calls so we are unable to resolve her complaint If she provides us with the calling number we will investigate If the number is assigned to one of our customers we will advise our customer of the complaint, request that they initiate an investigation into the calls and take action to ensure that she does not receive any further calls from the number.Thank you
Dear Revdex.com:
*** *** d/b/a Vitelity ("Vitelity") submits this response to the above-referenced complaintAs of June 16, 2014, *** acquired the assets of Vitelity, LLC and is now using the Vitelity trade name
In this case, *** *** complaint concerns an automated email notification he received on December 4, 2015, regarding a negative account balance of -$10,In response to the ticket opened by *** *** regarding the charge, on the morning of December 4, Vitelity advised him via email that the notification had been sent in error due to a technical issue and further advised him that he could disregard the notice
*** *** credit card was never charged and his service was never interrupted due to a negative account balanceVitelity maintained communication with *** *** throughout the day on December 4, concerning this and an unrelated service issue he was experiencing
This complaint was resolved on December 4, 2015, however, *** *** should notify the Vitelity support team via the customer user portal if he has any additional concerns related to this issue
Regards,
Penny Stanley
Senior Paralegal
*** ***
(The consumer indicated he/she DID NOT accept the response from the business.)
I'd like a better explanation as to why the -$10,balance occurred and what is being done to prevent it from happening again, since there system typically auto-bills me when ever there is a negative or low balance
I would also like some kind of limit in place, in light of this incident, as to what they are able to bill me, IEnever more than $in a week, unless I give them written authorization stating otherwise, (typically the charge is $350/mo)
Initial Business Response /* (1000, 6, 2015/09/23) */
Dear Revdex.com:
Onvoy, LLC d/b/a Vitelity ("Vitelity") submits this response to the complaint/Case NoXXXXXXXX As of June 16, 2014, Onvoy acquired the assets of Vitelity, LLC and is now also using the Vitelity trade name
The complainant states that he is receiving unwanted calls from Vitelity
Vitelity provides telecommunications servicesIt is not a telemarketer nor does it provide telemarketing servicesVitelity is not making the calls or causing the calls to be made to the complainant
In this case, he did not provide the telephone number making the calls or the telephone number receiving the callsIf he provides those numbers, and the calling number belongs to Vitelity, we can advise our customer of the complaint and request that they initiate an investigation and take appropriate action to ensure that he does not receive any further calls
Thank you
Dear Revdex.com:Onvoy, LLC d/b/a *** (“***”) submits this response to the complaint. *** and its subsidiaries, including ***, are primarily a wholesale providers of telecommunications services to other carriers, resellers and service providers who
use the services *** provides in order to provide their own wholesale or retail telecommunications services. The complainant states that he is receiving unwanted calls. *** is not making the calls or causing the calls to be made. *** is not a telemarketer nor does it provide telemarketing services. In this case, the complainant did not provide the telephone number from which he is receiving the calls. If he provides the calling number and the number called, we will advise our customer of the complaint, request that they initiate an investigation and take appropriate action to ensure that he does not receive any further calls.Thank you.*** *** *** ***
Dear Revdex.com:Onvoy, LLC d/b/a Inteliquent (“Inteliquent”) submits this third response to Case No***. Inteliquent is primarily a wholesale provider of telecommunications services to other carriers, resellers and service providers who use the services we provide in order to provide their own wholesale or retail telecommunications services. This complaint is directed to Vitelity, a division of Inteliquent. Vitelity provides, among other services, prepaid Voice over Internet Protocol (“VoIP”) services to individuals. The services are governed by Vitelity’s Terms and Conditions which are posted on Vitelity’s website. The Terms and Conditions clearly state that Vitelity’s services are prepaid.The requested refund in the amount of $was electronically refunded to the complainant's account (Account User Name: ***) on October 25, 2017. The complainant may review his account or contact customer service at (888) 898-(inside US) or (303) 997-(outside US) with any questions concerning this refund. We believe this issue has been resolved. Please don’t hesitate to contact me at *** with any additional questions or concerns.Thank you.Onvoy, LLC d/b/a Inteliquent
Here is the original email, including headers, which I have confirmed a vitelity owned server. (They run a declining balance and automatically charge my charge, so the negative amount means I owe them/they've charged my card)
Dear Customer,
We are emailing you to let you know that your...
current balance is now $-10,027.54 for the account '[redacted]'
You have requested that we email you once when your balance falls below $5.00. You may change and/or disable this notification on the Account Settings page within the customer user portal.
Sincerely,
Vitelity Communications
[redacted]
Service is back on, but was not working properly most of the day, and my account was still receiving a declined message while trying to make outbound calls well into the evening as a result of this $10,000 billing fiasco.
Dear Revdex.com:
[redacted] d/b/a Vitelity ("Vitelity") submits this second response to the above-referenced complaint. As of June 16, 2014, [redacted] acquired the assets of Vitelity, LLC and is now using the Vitelity trade name.
Per the previous response to this complaint, the email concerning the negative balance was sent in error to a number of customers on December 4, 2015. [redacted] was notified of the issue via email and advised to disregard the notification.
In this case, a technical issue occurred as the result of an upgrade to the network hardware and software which caused the false negative balance email to be automatically generated. The technical problem was resolved on December 4, 2015, and monitoring systems have been implemented. We do not anticipate any further issues.
With respect to his request concerning billing/payment limits, [redacted] should contact Vitelity customer service via telephone at [redacted] during business hours (Monday-Friday - 7am-5:30pm MST) or open a trouble ticket via the online user portal to request changes to the billing on his account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I don't show the same billing history in my account online. here is a screenshot of billing history for the period of Oct, 24 till Oct, 29
Sincerely,
[redacted]
Revdex.com:
Thank you for indicating you have no current customers with the indicated number. I will be contacting [redacted] next in an effort to track down the originating number.
Sincerely,
[redacted]
Dear Revdex.com:Onvoy, LLC d/b/a Vitelity (“Vitelity”) submits this response to the complaint filed with the Revdex.com - Case No. [redacted]. This complaint was received by Vitelity on March 13, 2017.The complaint concerns unwanted calls received by the complainant from...
telephone [redacted]. Onvoy and its subsidiaries are primarily wholesale providers of telecommunications services to other carriers, resellers and service providers who use the services Onvoy provides in order to provide their own wholesale or retail telecommunications services. The end user of the referenced number is not our customer. Neither Onvoy nor Vitelity is making these calls or causing the calls to be made. Onvoy and Vitelity are not a telemarketers nor do they provide telemarketing services.In this case, telephone number [redacted] was cancelled on February17, 2017 and is currently inactive. In addition, we have advised our customer to add the complainant’s telephone numbers to all do not call lists.The complainant should not receive any further calls from this number. Thank you.Onvoy, LLC d/b/a Vitelity
Dear Revdex.com:[redacted] d/b/a Vitelity (“Vitelity”) submits this response to Complaint No. [redacted] regarding unwanted calls from telephone number [redacted].[redacted], its subsidiaries and affiliates are primarily wholesale providers of telecommunications services to other...
carriers, resellers and service providers who use the services we provide in order to provide their own wholesale or retail telecommunications services. Vitelity is not making the calls or causing the calls to be made. Vitelity is not a telemarketer nor does it provide telemarketing services.In this case, the telephone number belongs to Vitelity, however, the number is inactive and has not been assigned to a wholesale customer since June 2016. As such, it is likely that the number has been “spoofed.” Caller ID spoofing occurs when the caller falsifies the information that appears on a call recipient’s caller ID. In these cases, we are unable to stop the calls as we do not know what number is actually making the calls.If the complainant wishes to pursue an investigation regarding the calls, his own service provider may be able to provide assistance in tracking down the actual originating number.Thank you.
Dear Revdex.com:Onvoy, LLC d/b/a Inteliquent (“Inteliquent”) submits this response to Case No. [redacted]. Inteliquent is primarily a wholesale provider of telecommunications services to other carriers, resellers and service providers who use the services we provide in order to...
provide their own wholesale or retail telecommunications services. This complaint is directed to Vitelity, a division of Inteliquent. Vitelity provides, among other services, prepaid Voice over Internet Protocol (“VoIP”) services to individuals. The services are governed by Vitelity’s Terms and Conditions which are posted on Vitelity’s website. The Terms and Conditions clearly state that Vitelity’s services are prepaid.In this case, the complainant ordered six (6) international telephone numbers on September 1, 2017. At that time, he was charged a total of $36.00 for the numbers which represented pre-payment for the numbers for the month of September. On September 28, 2017, he was again billed for the numbers. This billing was for the entire month of October, 2017, in accordance with Vitelity’s Terms and Conditions.The complainant had use of the numbers for the entire month of September and therefore he was not charged for any days for which he did not have use of the numbers. We hope this clears up any confusion concerning this issue.Please don’t hesitate to contact me at [redacted] with any additional questions or concerns.Thank you.Onvoy, LLC d/b/a Inteliquent