We have reviewed our records and we did refund you $402.00, Also an email was sent from the merchant which you acknowledged regarding the refund It typically takes to business days for the transaction refund to show on your statement If you disputed the amount your bank should be able to advise you on the refunded amount Please contact our office so that we may clarify this matter In regards to the damage you were emailed a damage claim form, which you also acknowledged as received If you have any questions on how to fill out the claim form please contact our officeThank You, A&C Brothers Moving
MrC***, It was clearly explained to you that our services were based on an hourly rate not a flat rate amount, the phone quote is just a guestimate based on the phone conversation You never spoke to our company about havingt an on site survey, you must be confusing our company with someone else However, even if we had gone to do an on site survey our pricing structure is still based on an hourly rate We have a signed contract where you agreed to the terms and conditions of the contract I do apologize your move took longer however when you have a full truck of furniture it is most certainly going to take longerBased on the inventory you provided the truck should only have been half full this was not the case.If you have any further questions please contact our officeThank You, A&C Brothers Moving & Storage###-###-####
We do apologize you feel that an hour over the estimate is excessive but please remember that hour services are based on an hourly rate and not a flat rate we do our best to try and provide you with an closeestimate based on the information that you provide us withIn all honesty our movers did a great job for you they did a hour job in hours which I think is very commendable I can also mail you a copy of your contract where you acknowledge that our services are based on an hourly rate and not a flat rate In regards to the damages we have sent out a claim form for you to fill out which, we did receive an acknowledgment from you that you have received the claim form.As soon as you return back to us we will file a claim for the items that you are claiming as damagedBest Regards, A&C Brothers Moving & Storage
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Sandra J***n
YOU SIR ARE NOT BEING HONEST AT ALL AND NEITHER HAVE YOU BEEN SINCE THIS BEGAN I TOLD YOU UP FRONT I NEEDED SOMEONE TO COME OUT AND PROVIDE ME WITH A WRITTEN QUOTE BECAUSE I WOULD ONLY PAY WHAT WAS QUOTED AND YOU INSISTED ON TAKING A ROOM BY ROOM INVENTORY OVER THE PHONE I EVEN EMAILED YOU BACK A DAY AFTER YOUR EMAILED QUOTE TO TELL YOU WE HAD DECIDED TO TAKE THE DESK AND ASKED IF THAT WOULD CHANGE MY QUOTE ANY, AS EVIDENCED BY OUR EMAIL EXCHANGE ATTACHED I AGAIN TOLD YOU I WAS NOT ONE TO PAY MORE THAN QUOTED I EVEN TRIED CALLING TO TELL YOU YOUR GUYS WERE TAKING LONGER THAN YOU QUOTED AND YOUDID NOT TAKE MY CALL AND I FOLLOWED THAT UP WITH AN EMAIL, AS EVIDENCED BY THE EMAIL ATTACHED YOU NEGLECTED TO CALL ME BACK AND INSTEAD CALLED YOUR GUYS ON SITE AND TOLD THEM TO HOLD MY FURNISHING ON THE TRUCK UNTIL I PAID AND THEN AFTER THAT YOU EMAILED ME YOUR EXPLANATION AS ATTACHEDI WOULD LIKE $RETURNED TO ME OTHERWISE I WILL TAKE OTHER ACTION AND GO AS FAR AS HAVING MY CREDIT CARD COMPLANY NOT PAY YOUR BILL AT ALL AND WE CAN GO TO IN FRONT OF A JUDGE AND EXPLAIN MATTERSJOE C***
We apologize if there the refrigerator doors were not assembled back After looking over our records we show that your move was completed months ago and this is the first time that we have heard of the issue at hand.Also, the staff who relocated you are indicating that you did not want them to assemble the refrigerator doors as it would take more time Please contact our office so that we may get more details in regards to this matter As I indicated this is the firs thatwe hear about this issue, in fact we don't show any record of you contacting us at any point to mention the issue at handSincerely,A&C Brothers Moving & Storage [redacted]
Rebuttal to complain [redacted] Company responded to Revdex.com so I did research and provide a new claim form on March with original sales receipts for the furniture that was chipped/scratched along with invoices for the stolen Art work and frameOn March 23rd Art Lopez responded that it is taking awhile since they don't have any invoicesi then resent the claim to himI have since sent an email every week but now have no response from Art or A and C moving and StorageThe first time I submitted my claim they denied my claim in less then a weekIt appears this company is now not responding to avoid responsibility for the stolen items and damaged furnitureI would like a refund for the stolen items and either compensation or repair of my bedroom furniture
We apologize for the damaged items we did receive your pictures the first set that were sent were not clear as I think the picture was take too close The second set were visible and some of the chips do look as if they could have been done during the move Some of the other scratches just by looking at the piece look old However this does not disqualify you from filing a claim with our companyOur company provided you with a claim form and indicated on the instructions that the form must be filled out completely The form was not filled out completely, an email was sent back to you advising you of this, you asked what specific areas needed to be filled out and we have the correspondence where we responded with you on those details You acknowledged the areas that needed to be completed As of 03/12/we still have not received your updated claim form, in order to proceed with the claim please fill out the form completely and return to our office Furthermore the rate that was give to you was based on an hourly rate we a signed contract where you agreed to the hourly rate In addition after the move was completed you did call our office and complained the movers worked slow and we did refunded you $ However the move only took hours Your bedroom home was on the second floor and our staff almost filled up the entire truck Maybe you have not moved before or hired movers but this is an intense labor service, and to get your move accomplished in hours is no unreasonable considering the amount of belongings you had We are sorry you feel that our service was not up to part with your standards Please submit the correct paperwork to our office and we can most certainly handle your claimThank You,A&C Brothers Moving###-###-####
We will re-send Mr [redacted] a claim form for the damage that occurred, we will need for him to fill it our completely and return it back to our office.We also had a return check for the overpayment on the CC processing fee, if he could please send out a address where we can re-sendAgain we want to apologize for the inconvenience that time that this has taken to get resolvedIf there are any question please contact our office 602- [redacted] A&C Brothers Moving
I have never been able to speak to anyone when I called about this issue I was always told the person I need to speak with will call me back and I never got a call vackThen I also have a receipt that was given to me with a.final price diffrent from the 43$ that they say I now owe which I can provideI have not once talked to anyone nor did I know about the additional fees that I was chargedI just want the fees waived and the furniture lifted of my plugs and my dresser corrected where they broke the original back peices and replaced with some discolored wood pieces
We are taking responsibility for the pieces of furniture that you are claiming on the claim form (attached document items and 2) that you submitted Once again our contractual liability is based on $per pound The claims department has made you a settlement offer based on the weight of both items However we cannot take responsibility for a damage that our movers did not do, as I reiterate we do not take responsibility for the damage that you and your mom did to the floors while trying to drag the chairsIf you have any further questions please do not hesitate to contact our office Thank You, A&C Brothers Moving###-###-####
Art, Neither my husband nor I ever signed off on the final delivery of our itemsOur stuff was packed properly as shown in the pictures we sent youThe boxes were smashed on the corners and top, resulting in the broken itemsThe boxes were in perfect condition when your movers packed them from the first houseIf they were not its your job to call that to our attention or note it on our paperwork for you to avoid liabilityThe broken and scratched items were barely opened from the bubble wrap they were packed inI called your lead mover Sunday night and expressed my concern for the condition of some of our stuff and the over charge, and again called you the next dayYou had many excuses why you took days to return our callYou and your lead man were on the phone when we were forced to sign the credit card charge or you refused to unpack our itemsWe were also told that an estimated end time was charged along with extra charges you failed tell us before signingYou and your lead man agreed if the charges were in excess of the time spend you would credit us backYou put us off and called me a liar when I told you your men did not work the time chargedYour men also stood around and did nothing while you charged us for those chargesI watched your movers bounce down our stairs totes full of trophies that were wrapped excessively in bubble wrapAs was all of our breakable itemsNOT NEWSPAPER as your movers would have usedYou are responsible for all the damages done to our items and the over charge you charged to our card, that was more then the credit you refunded usYou lied and your movers damaged our stuffYour scammers and should be put out of businessAt this time we still request a full refund!!
We ado apologize for the concern, we take all the proper measures prior to hiring on our staff to ensure we are bringing in qualified individual All of our employees have to go through a thorough background check and certifiedas pro movers We will conduct an internal investigation and provide you with an update on the current situation, in the interim we will be sending you a claim form so that we can settle your pending claim Once you receive it pleasefill it out completely and return it to our officeAgain we apologize for the current issue at handSincerely, A&C Brothers Moving & Storage
Sir, we do apologize about the miscommunication that you are having regarding our services However, the contract that we have signed by you indicates the hourly rate of $plus a one time trip fee of $ I can send you a copy of the signed contract as we keep the original on file, now there was a credit sent back to the payer of the move If would like we can contact the payer and ask if they would like for us to cancel the check andsend it to you instead However our policy is that refunds go back to the payer of the service, in this case the payer was not you Please contact our office if you would like for us to speak with someone directly from the office that providedpayment for the moving serviceThank You, [redacted]
The 6th, 7th, 8th, 9th, 10th, 11th and now the 12th of Sept has passed and still no check I have been left no choice but to file a claim in courtGerald RN [redacted]
Mr. C [redacted] our services are based on an hourly rate, the contract that you signed clearly states that, we do not flat rate work. We have a 2 hour labor minimum with a 1 time travel fee. You only paid for the amount of hours that my men worked. On the phone this was explained to you... as well, we give you a best guess scenario in terms of how long we think the job may take however, if there is more to be done obviously it will take longer to complete the job. On the quote that was provided to you, there is also a terms and conditions section that clearly indicates that our pricing structure is based on an hourly rate and that the final bill will be based on the total hours of labor worked.If you have any other questions please feel free to contact our office.Thank you,A&C Brothers Moving & storage###-###-####
The statement Ms S [redacted] is making is incorrect, MsS [redacted] was aware of the damage that occurred and new that the damage happened while in transit from the origin to AZ MsS [redacted] was even upset at her husband for the way he loaded it.The movers confirmed that Ms S [redacted] was upset at her husband due to how he loaded the furniture and was not protected either MsS [redacted] than later tried to blame the movers for the damage, her complain came in after the movers left.Therefore A&C Brothers Moving is not liable for that damage as the company did not load her truck or transport her HHGThank You, A&C Brothers Moving
We apologize we not gotten back to you, our claims department is finalizing your claim and you should have a settlement offer letter within the next three to five business daysWe apologize for the time it has taken to finalize the claim however, it does take time to put everything in order and identify your settlement based on the damage as well as the terms and conditions of the contract.If you have any further questions please contact our office.Sincerely,A&C Brothers Moving & Storage###-###-####
Thank you for bringing this concern to our attentionWe are willing this one time, however, to provide this customer with a refund of $The complainant must come in person to our office located at [redacted] *** [redacted] ***, Monday through Friday between AM and PM in order to resolve this matter– [redacted] *Business Development A&C Brothers Moving & Storage
MrsS [redacted] we apologize that you feel that the service was not at par with your expectations, as per the agreement which was signed by you; the services are based on an hourly rate and not (a flat rate job) Therefore we do as much as you need us to do or as little as you want us to do as it pertains to the service, therefore, you only pay for the amount of time that our men work, this is fairThe agreement that you signed clearly states the terms of the service specifically in regards to payment, therefore you were fully aware of our payment process and agreed to it In addition the un-used time that was was refunded back to you and we have the credit card transaction that identifies the refunded amount that was given to you Furthermore, the services provided to you were only for moving your house hold goods from one location to another We did not provide you with a full packing service, therefore we cannot speak for how the packing of your fragile items was done If fragile items are not packed properly with newsprint and in the appropriate box (that is intended for fragile items glass, ware crystal, and other breakables) these items may not make it throughout the transport Once again we do apologize for the damage to the packed items but since we did not pack your belongings we cannot be held liable for the way you packed your fragile items.If you have any questions please do not hesitate to contact our officeSincerely, A&C Brothers Moving
We have reviewed our records and we did refund you $402.00, Also an email was sent from the merchant which you acknowledged regarding the refund It typically takes to business days for the transaction refund to show on your statement If you disputed the amount your bank should be able to advise you on the refunded amount Please contact our office so that we may clarify this matter In regards to the damage you were emailed a damage claim form, which you also acknowledged as received If you have any questions on how to fill out the claim form please contact our officeThank You, A&C Brothers Moving
MrC***, It was clearly explained to you that our services were based on an hourly rate not a flat rate amount, the phone quote is just a guestimate based on the phone conversation You never spoke to our company about havingt an on site survey, you must be confusing our company with someone else However, even if we had gone to do an on site survey our pricing structure is still based on an hourly rate We have a signed contract where you agreed to the terms and conditions of the contract I do apologize your move took longer however when you have a full truck of furniture it is most certainly going to take longerBased on the inventory you provided the truck should only have been half full this was not the case.If you have any further questions please contact our officeThank You, A&C Brothers Moving & Storage###-###-####
We do apologize you feel that an hour over the estimate is excessive but please remember that hour services are based on an hourly rate and not a flat rate we do our best to try and provide you with an closeestimate based on the information that you provide us withIn all honesty our movers did a great job for you they did a hour job in hours which I think is very commendable I can also mail you a copy of your contract where you acknowledge that our services are based on an hourly rate and not a flat rate In regards to the damages we have sent out a claim form for you to fill out which, we did receive an acknowledgment from you that you have received the claim form.As soon as you return back to us we will file a claim for the items that you are claiming as damagedBest Regards, A&C Brothers Moving & Storage
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Sandra J***n
YOU SIR ARE NOT BEING HONEST AT ALL AND NEITHER HAVE YOU BEEN SINCE THIS BEGAN I TOLD YOU UP FRONT I NEEDED SOMEONE TO COME OUT AND PROVIDE ME WITH A WRITTEN QUOTE BECAUSE I WOULD ONLY PAY WHAT WAS QUOTED AND YOU INSISTED ON TAKING A ROOM BY ROOM INVENTORY OVER THE PHONE I EVEN EMAILED YOU BACK A DAY AFTER YOUR EMAILED QUOTE TO TELL YOU WE HAD DECIDED TO TAKE THE DESK AND ASKED IF THAT WOULD CHANGE MY QUOTE ANY, AS EVIDENCED BY OUR EMAIL EXCHANGE ATTACHED I AGAIN TOLD YOU I WAS NOT ONE TO PAY MORE THAN QUOTED I EVEN TRIED CALLING TO TELL YOU YOUR GUYS WERE TAKING LONGER THAN YOU QUOTED AND YOUDID NOT TAKE MY CALL AND I FOLLOWED THAT UP WITH AN EMAIL, AS EVIDENCED BY THE EMAIL ATTACHED YOU NEGLECTED TO CALL ME BACK AND INSTEAD CALLED YOUR GUYS ON SITE AND TOLD THEM TO HOLD MY FURNISHING ON THE TRUCK UNTIL I PAID AND THEN AFTER THAT YOU EMAILED ME YOUR EXPLANATION AS ATTACHEDI WOULD LIKE $RETURNED TO ME OTHERWISE I WILL TAKE OTHER ACTION AND GO AS FAR AS HAVING MY CREDIT CARD COMPLANY NOT PAY YOUR BILL AT ALL AND WE CAN GO TO IN FRONT OF A JUDGE AND EXPLAIN MATTERSJOE C***
We apologize if there the refrigerator doors were not assembled back After looking over our records we show that your move was completed months ago and this is the first time that we have heard of the issue at hand.Also, the staff who relocated you are indicating that you did not want them to assemble the refrigerator doors as it would take more time Please contact our office so that we may get more details in regards to this matter As I indicated this is the firs thatwe hear about this issue, in fact we don't show any record of you contacting us at any point to mention the issue at handSincerely,A&C Brothers Moving & Storage [redacted]
Rebuttal to complain [redacted] Company responded to Revdex.com so I did research and provide a new claim form on March with original sales receipts for the furniture that was chipped/scratched along with invoices for the stolen Art work and frameOn March 23rd Art Lopez responded that it is taking awhile since they don't have any invoicesi then resent the claim to himI have since sent an email every week but now have no response from Art or A and C moving and StorageThe first time I submitted my claim they denied my claim in less then a weekIt appears this company is now not responding to avoid responsibility for the stolen items and damaged furnitureI would like a refund for the stolen items and either compensation or repair of my bedroom furniture
We apologize for the damaged items we did receive your pictures the first set that were sent were not clear as I think the picture was take too close The second set were visible and some of the chips do look as if they could have been done during the move Some of the other scratches just by looking at the piece look old However this does not disqualify you from filing a claim with our companyOur company provided you with a claim form and indicated on the instructions that the form must be filled out completely The form was not filled out completely, an email was sent back to you advising you of this, you asked what specific areas needed to be filled out and we have the correspondence where we responded with you on those details You acknowledged the areas that needed to be completed As of 03/12/we still have not received your updated claim form, in order to proceed with the claim please fill out the form completely and return to our office Furthermore the rate that was give to you was based on an hourly rate we a signed contract where you agreed to the hourly rate In addition after the move was completed you did call our office and complained the movers worked slow and we did refunded you $ However the move only took hours Your bedroom home was on the second floor and our staff almost filled up the entire truck Maybe you have not moved before or hired movers but this is an intense labor service, and to get your move accomplished in hours is no unreasonable considering the amount of belongings you had We are sorry you feel that our service was not up to part with your standards Please submit the correct paperwork to our office and we can most certainly handle your claimThank You,A&C Brothers Moving###-###-####
We will re-send Mr [redacted] a claim form for the damage that occurred, we will need for him to fill it our completely and return it back to our office.We also had a return check for the overpayment on the CC processing fee, if he could please send out a address where we can re-sendAgain we want to apologize for the inconvenience that time that this has taken to get resolvedIf there are any question please contact our office 602- [redacted] A&C Brothers Moving
I have never been able to speak to anyone when I called about this issue I was always told the person I need to speak with will call me back and I never got a call vackThen I also have a receipt that was given to me with a.final price diffrent from the 43$ that they say I now owe which I can provideI have not once talked to anyone nor did I know about the additional fees that I was chargedI just want the fees waived and the furniture lifted of my plugs and my dresser corrected where they broke the original back peices and replaced with some discolored wood pieces
We are taking responsibility for the pieces of furniture that you are claiming on the claim form (attached document items and 2) that you submitted Once again our contractual liability is based on $per pound The claims department has made you a settlement offer based on the weight of both items However we cannot take responsibility for a damage that our movers did not do, as I reiterate we do not take responsibility for the damage that you and your mom did to the floors while trying to drag the chairsIf you have any further questions please do not hesitate to contact our office Thank You, A&C Brothers Moving###-###-####
Art, Neither my husband nor I ever signed off on the final delivery of our itemsOur stuff was packed properly as shown in the pictures we sent youThe boxes were smashed on the corners and top, resulting in the broken itemsThe boxes were in perfect condition when your movers packed them from the first houseIf they were not its your job to call that to our attention or note it on our paperwork for you to avoid liabilityThe broken and scratched items were barely opened from the bubble wrap they were packed inI called your lead mover Sunday night and expressed my concern for the condition of some of our stuff and the over charge, and again called you the next dayYou had many excuses why you took days to return our callYou and your lead man were on the phone when we were forced to sign the credit card charge or you refused to unpack our itemsWe were also told that an estimated end time was charged along with extra charges you failed tell us before signingYou and your lead man agreed if the charges were in excess of the time spend you would credit us backYou put us off and called me a liar when I told you your men did not work the time chargedYour men also stood around and did nothing while you charged us for those chargesI watched your movers bounce down our stairs totes full of trophies that were wrapped excessively in bubble wrapAs was all of our breakable itemsNOT NEWSPAPER as your movers would have usedYou are responsible for all the damages done to our items and the over charge you charged to our card, that was more then the credit you refunded usYou lied and your movers damaged our stuffYour scammers and should be put out of businessAt this time we still request a full refund!!
We ado apologize for the concern, we take all the proper measures prior to hiring on our staff to ensure we are bringing in qualified individual All of our employees have to go through a thorough background check and certifiedas pro movers We will conduct an internal investigation and provide you with an update on the current situation, in the interim we will be sending you a claim form so that we can settle your pending claim Once you receive it pleasefill it out completely and return it to our officeAgain we apologize for the current issue at handSincerely, A&C Brothers Moving & Storage
Sir, we do apologize about the miscommunication that you are having regarding our services However, the contract that we have signed by you indicates the hourly rate of $plus a one time trip fee of $ I can send you a copy of the signed contract as we keep the original on file, now there was a credit sent back to the payer of the move If would like we can contact the payer and ask if they would like for us to cancel the check andsend it to you instead However our policy is that refunds go back to the payer of the service, in this case the payer was not you Please contact our office if you would like for us to speak with someone directly from the office that providedpayment for the moving serviceThank You, [redacted]
The 6th, 7th, 8th, 9th, 10th, 11th and now the 12th of Sept has passed and still no check I have been left no choice but to file a claim in courtGerald RN [redacted]
Mr. C [redacted] our services are based on an hourly rate, the contract that you signed clearly states that, we do not flat rate work. We have a 2 hour labor minimum with a 1 time travel fee. You only paid for the amount of hours that my men worked. On the phone this was explained to you... as well, we give you a best guess scenario in terms of how long we think the job may take however, if there is more to be done obviously it will take longer to complete the job. On the quote that was provided to you, there is also a terms and conditions section that clearly indicates that our pricing structure is based on an hourly rate and that the final bill will be based on the total hours of labor worked.If you have any other questions please feel free to contact our office.Thank you,A&C Brothers Moving & storage###-###-####
The statement Ms S [redacted] is making is incorrect, MsS [redacted] was aware of the damage that occurred and new that the damage happened while in transit from the origin to AZ MsS [redacted] was even upset at her husband for the way he loaded it.The movers confirmed that Ms S [redacted] was upset at her husband due to how he loaded the furniture and was not protected either MsS [redacted] than later tried to blame the movers for the damage, her complain came in after the movers left.Therefore A&C Brothers Moving is not liable for that damage as the company did not load her truck or transport her HHGThank You, A&C Brothers Moving
We apologize we not gotten back to you, our claims department is finalizing your claim and you should have a settlement offer letter within the next three to five business daysWe apologize for the time it has taken to finalize the claim however, it does take time to put everything in order and identify your settlement based on the damage as well as the terms and conditions of the contract.If you have any further questions please contact our office.Sincerely,A&C Brothers Moving & Storage###-###-####
Thank you for bringing this concern to our attentionWe are willing this one time, however, to provide this customer with a refund of $The complainant must come in person to our office located at [redacted] *** [redacted] ***, Monday through Friday between AM and PM in order to resolve this matter– [redacted] *Business Development A&C Brothers Moving & Storage
MrsS [redacted] we apologize that you feel that the service was not at par with your expectations, as per the agreement which was signed by you; the services are based on an hourly rate and not (a flat rate job) Therefore we do as much as you need us to do or as little as you want us to do as it pertains to the service, therefore, you only pay for the amount of time that our men work, this is fairThe agreement that you signed clearly states the terms of the service specifically in regards to payment, therefore you were fully aware of our payment process and agreed to it In addition the un-used time that was was refunded back to you and we have the credit card transaction that identifies the refunded amount that was given to you Furthermore, the services provided to you were only for moving your house hold goods from one location to another We did not provide you with a full packing service, therefore we cannot speak for how the packing of your fragile items was done If fragile items are not packed properly with newsprint and in the appropriate box (that is intended for fragile items glass, ware crystal, and other breakables) these items may not make it throughout the transport Once again we do apologize for the damage to the packed items but since we did not pack your belongings we cannot be held liable for the way you packed your fragile items.If you have any questions please do not hesitate to contact our officeSincerely, A&C Brothers Moving