Vision Realty Centers, LLC

Here is the link to our disc repair FAQ? *? [redacted] Two questions address the issue specifically:WHAT HAPPENS IF I SEND YOU A DEFECTIVE DISC OR A DISC THAT IS DAMAGED BEYOND REPAIR?Some discs with cracks, foil damages, label damages, separating layers, etcmay be beyond repairIf such damage is noticed, We will return the disc "as-is" and issue a repair credit that can be used on any future orderIf the damage was undetected and a repair was attempted, the repair fee(s) will be chargedDisc Repair Services is not responsible for damage to discs during shipping or the repair process.WHAT ARE YOUR LIMITATIONS OF LIABILITY?Under no circumstances is Disc Repair Services liable for the following: (1) third-party claims against you for damages; (2) loss of, or damage to, your records or data; or (3) economic consequential damages (including lost profits or savings) or incidental damages even if we are informed of their possibility.The information is accessible through our primary website -? [redacted] ? There is a link on the home page that directs directly to our disc repair site that contains the FAQThank you for your professionalismI hope that this will be sufficient to close the claimHave a great day!

***,Thank you for visiting Fair Game for disc repairWe have processed hundreds of thousands of discs with our machines and have come to appreciate both the excellent quality and reliability of our machines for repairing surface scratches on the "shiny" side of discsWe were able to successfully repair the majority of your used discsUnfortunately, the machine did have a malfunction on one of your discsThough this is extremely rare, it can happenSince it happened to you, I agreed to provide our repair service free of chargeWe feel that comping the $charge more than compensates for the one disc that was damaged.? Days after we completed our service for you, you stated that you found edge damage on other used discsI'm sorry that was the case, but the edge damage that you describe is not consistent with the type of damage that our machines can cause in those rare cases of malfunctionThe way that the machines operate, there is no way for edge damage to occur as the edge of the disc is not contacted at any point (the machine uses a combination of suction, rollers, and pads that touch the flat surface of the disc only)While we fully acknowledge the error of the one disc that was damaged, we cannot assume liability for the other discs that may have edge damage based on our knowledge and understanding of how our machines workThe discs that you brought to us were pre-owned, and as such already had scratches and damage that you wanted us to repairI suspect that our resurfacing of the discs did not damage the disc edges, but rather revealed damage on the edges that was revealed once we repaired the surface.Regarding the customer service, you have my sincerest apologiesAs I mentioned when we spoke on the phone the day you were here, this situation has revealed some areas that my staff can improve and I assured you that I would be providing training on the matterWe spoke the next morning after your visit as wellI was in the store during that call to conduct the training that I promisedThe customer experience is of great importance to meWe are happy to have the trust and enjoyment of the vast majority of our customers, as evidenced by our high reviews across a number of review sites (Yelp, Google, Facebook, etc)You unfortunately did not have the great experience that most customers have and again, my apologiesI have addressed a number of specific issues with all of my staff so that the situation can be handled in a better manner in the future.? Additionally, based on your feedback, we are creating a comprehensive service agreementThank you for bringing that to lightEvery customer should have a full understanding of what our service does and doesn't provide and be informed of our policiesIn the past, that has never been an issue, but we feel that based on this experience, it is important to implement.?

I am rejecting this response because: I do not accept the offer a fair game retro video games. They had a duty of care to resurface my compact discs without damaging them. Fair games retro video games argues at length about the excellent quality and reliability of their machines, yet the owner admits that the machine was defective and damaged at least one CDTherefore the owner has shown that his machine was unreliable and malfunctioningThe crack produced on one CD is already inconsistent with the suction base resurfacing technique as described by the owner. Cracks are generally caused by pressure or impactTherefore, the owner states his machine was already producing damage that was inconsistent with expected damage that could occur when resurfacing CDs. The owner overlooks the fact that his employees handled these discs and likely damaged them during the handling process. The owner states that he is comping me for hundred and $My loss of property due to damage by either his machines for employees is in excess of this amount. This offer a remedy is equivalencyThe owner states by destroying a certain amount of property, and not charging me for the sales fee on other property, he is adequately compensated me for my loss. This is not true. If I wished replace these items (if possible) I would have to do so at my own expense in excess of the hundred and $Therefore I have suffered economic injuryThe owner suffered no loss, justifying the $comping as adequate. His expenses would’ve included cleaning fluid, electricity, and employee time loading the machine with discs. These machines process batches of CDs automatically and are not manually operated by the employees. Therefore in employee preparation and supervision of the process is minimalThe hundred and $180 comp is misleading: it is really the profit that the owner did not collect from the transaction because of his own negligence. The owner misstates factsHe states that the damage discovered after leaving the store is not consistent with the process of resurfacing CDs. If the machine operates by suction, neither is the crack which the owner admits damaged at least one of the CDsSo the owner has already admitted that if the machine damaged the CD with the crack, it is producing damage that is nonstandard. In addition it is possible that the employees damaged the CDs either intentionally or unintentionally during the handling process. Damage does not necessarily have to be done by the machine. It could be done during the lack of duty of care in handling my property as it was being processedThe argument of foil damage would be revealed once the CD is repaired is untrueThere was no foil damage to any of the items what they were accepted by fair game gamesThe owner of fair game retro video games, has stated he’s does not have a service agreement for repair of discs, therefore they complainee was under no agreement to accept damage due to negligence, machine malfunction or other factors of such a legally binding agreementComplainee believes the two employees who handled the transaction and interacted with him, knew of the additional damage and sought to get him to leave the store with the comped CDs without revealing to him the additional damage besides the first discComplainee believes the purpose of distracting him was to minimize economic liability to the owner, protect their own own job security and position, and attempt to create plausible deniability by hiding the damage from him in bad faith. The salesperson refused to clean the CDs after processing: by not removing dried cleaning paste which covered the damages, she and another employee created a distraction by withholding two CDs that misdirected the complainee away from inspecting the CDs and instead focused him on trying to find those items that were missing. The purpose behind this was to hide the damage until he got out of the storeThat particular employee stated she would not clean the CDs off in the store after resurfacing, and when the complainee requested a cloth to clean the CDs himself in-store the same employee asserted that she had “lost the cloth” and had no other means to clean off the CDsThis would mean that the store would be unable to Service any CDs until a new cloth was purchased by the store. Whether her statement is true can easily be determined by the date of any purchase receipts showing whe the business obtained additional cleaning cloths after the incidentAs remedy, complainee wishes to have his property either replace for paid for at fair market valueComplainee will consider Revdex.com arbitration as a method to solving this problem with fair game retro video games

Here is the link to our disc repair FAQ * ***Two questions address the issue specifically:WHAT HAPPENS IF I SEND YOU A DEFECTIVE DISC OR A DISC THAT IS DAMAGED BEYOND REPAIR?Some discs with cracks, foil damages, label damages, separating layers, etcmay be beyond repairIf such damage is noticed, We will return the disc "as-is" and issue a repair credit that can be used on any future orderIf the damage was undetected and a repair was attempted, the repair fee(s) will be chargedDisc Repair Services is not responsible for damage to discs during shipping or the repair process.WHAT ARE YOUR LIMITATIONS OF LIABILITY?Under no circumstances is Disc Repair Services liable for the following: (1) third-party claims against you for damages; (2) loss of, or damage to, your records or data; or (3) economic consequential damages (including lost profits or savings) or incidental damages even if we are informed of their possibility.The information is accessible through our primary website - *** There is a link on the home page that directs directly to our disc repair site that contains the FAQThank you for your professionalismI hope that this will be sufficient to close the claimHave a great day!

I am rejecting this response because: This information the business is citing Is regarding a "mail-in" This repair serviceThe information they included in their response even states that it is For a mailing service.This information was not disclosed to me, By the employee at the timeMy property was provided to the businessAgain the owner has stated that he had no User agreement/Service agreement For walking CD servicesHe even stated thatHe would create one in the futureThere is no agreement on my part either verbal or written agreeing to these terms and conditionsWithout an agreement I cannot be bound legally by these terms of service. In the store there was no signage stating terms of service for disk repair, no documents were provided to me stating terms of service, I signed no receipt of my items on any certain terms and conditionsIt is also explicitly statedThat the terms and conditions he's now quoting are for MAIL IN ordersMy order was not a mail in orderI physically walked into the store and brought my items to the counter to employee to be servicedThe owner's claim that the terms and conditions for an maservice are applicable to any other type of service, Is not enforceable by California law.Additionally, I purchased the CDs either new or in mint conditionThere was no formal damage or other damage to the CDs prior to me bringing them To the businessOther than scratches on the play surface which they said they could repairMoreover, The owner has already admitted that his Business damaged At least one CD by causing a crack that thoroughly damaged the item and made it unusableOwner however disregards his own admission of liability, and refuses to pay for The items he has admitted damaging.Furthermore, The owner has provided documentary evidence (admissible in court) that shows that new service agreement was in place for wacustomers, as a result of my complaintHe is attempting to mislead the Revdex.com, By ignoring the fact that he acknowledged to me in writing, that there was new service agreement was being drafted that was applicable to my situation, and wacustomersThe following (from attached email in PDF format): THE OWNER: Additionally, based on your feedback, we are creating a comprehensive service agreementThank you for bringing that to lightEvery customer should have a full understanding of what our service does and doesn't provide and be informed of our policiesIn the past, that has never been an issue, but we feel that based on this experience, it is important to implement."As the owner has reversed his position, and is subject to perjury if he testifies otherwise, there were no service agreement the that the company had that was applicable to myself personally or my business transaction.I therefore request of the owner reimburse me in the amount specified for the damage his business and his employees did to my propertyThe owner is avoiding his responsibility for property damage and is being ***

***,Thank you for visiting Fair Game for disc repairWe have processed hundreds of thousands of discs with our machines and have come to appreciate both the excellent quality and reliability of our machines for repairing surface scratches on the "shiny" side of discsWe were able to successfully
repair the majority of your used discsUnfortunately, the machine did have a malfunction on one of your discsThough this is extremely rare, it can happenSince it happened to you, I agreed to provide our repair service free of chargeWe feel that comping the $charge more than compensates for the one disc that was damaged.? Days after we completed our service for you, you stated that you found edge damage on other used discsI'm sorry that was the case, but the edge damage that you describe is not consistent with the type of damage that our machines can cause in those rare cases of malfunctionThe way that the machines operate, there is no way for edge damage to occur as the edge of the disc is not contacted at any point (the machine uses a combination of suction, rollers, and pads that touch the flat surface of the disc only)While we fully acknowledge the error of the one disc that was damaged, we cannot assume liability for the other discs that may have edge damage based on our knowledge and understanding of how our machines workThe discs that you brought to us were pre-owned, and as such already had scratches and damage that you wanted us to repairI suspect that our resurfacing of the discs did not damage the disc edges, but rather revealed damage on the edges that was revealed once we repaired the surface.Regarding the customer service, you have my sincerest apologiesAs I mentioned when we spoke on the phone the day you were here, this situation has revealed some areas that my staff can improve and I assured you that I would be providing training on the matterWe spoke the next morning after your visit as wellI was in the store during that call to conduct the training that I promisedThe customer experience is of great importance to meWe are happy to have the trust and enjoyment of the vast majority of our customers, as evidenced by our high reviews across a number of review sites (Yelp, Google, Facebook, etc)You unfortunately did not have the great experience that most customers have and again, my apologiesI have addressed a number of specific issues with all of my staff so that the situation can be handled in a better manner in the future.? Additionally, based on your feedback, we are creating a comprehensive service agreementThank you for bringing that to lightEvery customer should have a full understanding of what our service does and doesn't provide and be informed of our policiesIn the past, that has never been an issue, but we feel that based on this experience, it is important to implement.?