Vision Community Management

Vision Community Management issued the violations for the property (not the board of directors).  We have had several email communications with Ms. [redacted] her husband, and her tenant (some prior to any fines being issued).  Those emails are attached along with all letters sent. ...

We did email pictures of the violation on 08/18/2015.  The attached statement shows that one fine was issued on 08/24/2015 and another on 09/11/2015.Fines are the responsibility of the homeowner and not the tenant.  This is true of all homeowners associations (HOA).  The HOA only has a contract with the owner.  The owner has a contract with the tenant which the HOA is not a party to.
Ms. [redacted]ubmitted an appeal of the fines.  We forwarded the appeal to the board of directors of her community.  The board of directors of her community is made up of homeowners that live in her community (Summerfield Units 1 and 2).  The board has the final say on all appeals.  Vision Community Management has no authority to reverse a decision of Ms. [redacted] board of directors.  The board denied the appeal.
As you should now be aware, Vision Community Management can do nothing further concerning these fines.

Mr [redacted] has had conversations and email exchanges with several of our employees including [redacted], and [redacted].  He has been told that if he wishes to appeal his fines, he needs to send a letter addressed to the board of directors of his...

community to our address.  This cannot be appealed to the Revdex.com.  The Revdex.com cannot waive fines and submitting a complaint to the Revdex.com will also not resolve the issue.  Only Vision and the [redacted] board of directors can waive penalties.  Vision has already told Mr [redacted] that we will not waive any additional fines because of repeated violations (over 45 since January of 2009).  Please send a letter of appeal to our address so that we can present it to the board.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the...

business to perform this action and, if it does, will consider this complaint resolved.

Regards,

This repair has been completed.

On 8-19-2015, [redacted] was contacted.  The leak that this unit is currently having is not coming from the roof but the gable vent on the roof. They found an area where the stucco has cracked and there is a hole in the vent itself. [redacted]...

actually went out twice and could not find a roof leak in the tiles.

On 8-26-2015, we contacted one of the handyman we use, [redacted], and he could not do the work, but did not tell us that until 9-4-2015.

On 9-4-2015 we contacted [redacted] to inspect this area but not the roof. They did not inspect this until 10-14-2015 and found that the vent on the roof had come loose. This repair was completed on 10-20-2015.

Once we get the pictures from [redacted], we will contact Ms [redacted] to set up for the mold test.

[redacted], the Vision Community Management manager for [redacted], did speak with Ms [redacted] yesterday and told her the same as above and she seemed satisfied by the conversation.

The fines have already been removed from the account.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The business is trying to get around a complaint it created that was clearly illegal in violation of the [redacted]s that include no restriction on any "boat".  Vision Community Management and apparently [redacted] board members clearly, inexplicably, and irresponsibly still don't understand the difference between a "boat" and a "boat trailer"!

Regards,

We had the outside of his unit and the neighboring unit sprayed on 05/28/2015 (see attached invoice).  The outside of all units were sprayed again the first week in June and July.  The HOA board was supposed to hold a board meeting last week so that we could discuss this issue with them but they cancelled that meeting.  They won’t be meeting again until August 20th.  Thus, we will email the board to determine if they would approve spraying the interior of his unit.  Owners are responsible for spraying the interior of their units.  If Mr. [redacted] has not been spraying the interior of his unit on a regular basis, this could be compounding the problem.

We have located the payment and applied it to your account.  We sincerely apologize for all the time and effort you had to put in to get this resolved.  Unfortunately, the association's bank made the error.  A revised version of your statement is attached.  As you can see from...

the statement, the late fees and collection costs have been waived from the account.  The only thing that shows as owing is the July assessment.

I am not sure how I respond to the complaint since Mr [redacted] is asking me to respond to his "miss treatment, unprofessional conduct and failure to follow up or call me" and also indicates that "an apology is not acceptable".  The only thing I can do is apologize.  I am sorry that you feel you were mistreated and that you weren't contacted in a timely manner.  I will address the matter with the individuals involved and their supervisors.  If an apology is not acceptable, what is acceptable to Mr [redacted]?

Both violations have been removed from Mr [redacted]'s account.  You can consider this as documentation of that.  We apologize for the most recent letter as it should have contained the words "Boat trailer parked on lot" as the violation.  Parking a boat trailer on a lot is a clear...

violation of the [redacted]'s of Mr [redacted]'s association unless prior written architectural approval has been obtained.  Mr [redacted] has stated he has no approval and regularly parks his boat on the property.  Mr [redacted]'s boat is of a size that it would be impossible to not be parked on a trailer.  Thus, just seeing his boat parked on his lot is evidence that he has a boat trailer parked on his lot.  I'm sure his neighbor would allow us to look over his wall to take an actual picture of the trailer.

As for the telephone calls, Mr [redacted] spoke to a VP in our office concerning the most recent "boat" violation.  She told Mr [redacted] that she would need to look into the situation and get back to him.  Mr [redacted] refused to accept this response and thus called our office 41 times from 4:39pm until 5:12pm on March 31st (for a total of 47 calls on 03/31/2014).  The call log is attached.  He spoke with three employees at length concerning this issue and the only unaswered question anyone could possibly have is how Mr [redacted] stores a boat on his property without it being on a trailer.

This is not an issue that can be resolved through the Revdex.com process.  It will be resolved in an alternate manner.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The business has included a bunch of assumptions and misinformation that is simply not factual.  I want a letter that simply states the original violation letter has been removed from our account and why.  It needs to be on the same letterhead as the original letter and mailed to our residence.
 

Boat trailers are parked in many of the back yards in the [redacted] controlled community.  They have been accepted by the board and prior community managers and many have been there for years.  The business has made many conclusions based on their incorrect information and ideas such as a boat cannot be on a lot without a trailer.  That's simply not correct.  We have been round and round with this business about these bogus letters in the past and every one of them I have complained about has been removed.  There is absolutely no [redacted] regarding parking of boats and the managers cannot seem to get that through their thick skulls!  We simply do not have a boat trailer stored on our lot that is visible over the fence!  Most typical boat trailers owned by homeowners and parked in back yards would never be visible over a fence or wall.

As for calls to the business.  If the business would act professional and answer basic questions that a child could answer and not hang up the phone on customers, they could resolve issues without involvement of the Revdex.com.  Business personnel along with refusing to answer why the original letter was sent or why it was removed went so far as to repeatedly filter my calls, hang up, send calls directly to voicemail, send my calls to incorrect representatives, and repeatedly answer the phone "[redacted]".  I was once told by [redacted] that it would take a month or so to get back to me for a simple question that he later responded to the very next day.

Regards,

I require proof the leak is repaired - photos, invoices/ receipts.
I have read the reply from Vision and I received a call from them as well on October 20, 2015. It is my understanding the leaking area was not repaired on October 20, 2015. [redacted] of Vision informed me that they only tarped the area until the raining has stopped and she insured me that the repair will be completed by this Friday. I understand that the leaking area is not the roof tiles but the vent/ stucco. I am not disputing the location of the leak. I just want the leak repaired since it has been more than two months. I asked [redacted] of Vision why they did not tarp the area of water intrusion when it was initially inspected by [redacted]; and she had no response. Thank you for all of your assistance with this matter. I had not received a call from vision since August and this is a step in the right direction. I will inform Revdex.com when the repair is complete.

An unknown person dumped a large amount of uncontained trash on the property.  Once reported, our community manager, [redacted] Vossoughi, called the homeowners association (HOA)'s vendor to remove the debris.   The vendor could only remove half of the debris due to the large amount...

that was dumped. There was furniture, mattresses, junk etc.  [redacted] then called the city of Tempe to have the remainder of items removed. A work order was created but the city could not get out until the end of the week. In the meantime, another resident called the city to report the debris. The city somehow closed the work order instead of issuing a second one.  [redacted] had to reopen a work order when the city did not show up the day scheduled which is when Vision Community Management found out the work order was closed.  Debris was finally removed the same week.? The HOA does not spray the insides of the units.  This is not an apartment complex but condos owned by individual owners who are responsible for the limited common areas.  ALL owners are responsible for the spraying of their units. This complaint does not warrant a manager change. That change would be a management and board decision, not one made at the request of a homeowner.  Vision was not responsible for the dumping and could not control the dumping. Vision was proactive in submitting work orders and following up with the removal as fast as possible.  A homeowner can submit a request directly to the Board of Directors of the HOA to have his unit sprayed, however, Vision does not have the power to approve such spraying and we are fairly certain the Board will not approve such a request.

We do not show a payment received in September.  If you could provide us with a check number, we could research it for you.  The check number would be between [redacted] and [redacted] was the check received in August and [redacted] was the check received in October).  Since we did not receive...

payment in September, a late fee was charged.  Since a payment was not received until more then 45 days after September 1st, a demand fee (collection cost) was also charged.

A refund check was issued yesterday for you.  You should receive it shortly.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

Review: This is in regards to the October 2013 payment to [redacted], which is managed by VISION Community Management. The due date for the payment was October 1st, 2013. We sent the payment through Chase online billing on September 19th 2013. The payment was received on September 23rd, 2013, of which we have proof of and we have sent them to the HOA in several occasions.

Since October 2013 [redacted]/VISION Community Management has denied receiving the payment, and has continued to send letters asking us to pay again. We have contacted the HOA several times; we have e-mailed them several times the copies of the check they received, bank payment confirmation, copies of the transfer. All these documents show that we did pay and they indeed received the payment. We have not only e-mailed but spoken on the phone with the HOA in various occasions and every time we were told they would look into it, to call again at a later time.

On May 28th 2014 the HOA sent yet another letter asking for a payment. This time late fees and collection costs were added as they are transferring the issue to collections. Once again we contacted the HOA and we were told to send the proof of payment to [redacted] On June 9th, 2014 we sent yet another three e-mails to Mr. [redacted] with copies of the check they received and other supporting documents from the bank. Once again we received no answer.

We have proof that we always paid every fee before the due date. We continue to receive letters about garage sales we never had, parking violations of vehicles which are not ours, dead trees which are not in our property, garbage cans that they say "were left out", if we happen to put them back in late, etc. and then this never-ending issue with the payment that they already received from us.Desired Settlement: Rancho Mirage HOA/VISION Community Management should for once look into their records to see that we not only did pay but we paid the October dues early. They should apologize and in the future they should have a single person deal with a situation so that the customers would actually receive an answer. These kind of unpleasant situations occur way too often and make living in a community managed by VISION Community Management extremely unpleasant and very mortifying.

Business

Response:

We have located the payment and applied it to your account. We sincerely apologize for all the time and effort you had to put in to get this resolved. Unfortunately, the association's bank made the error. A revised version of your statement is attached. As you can see from the statement, the late fees and collection costs have been waived from the account. The only thing that shows as owing is the July assessment.

Review: This company is truly incompetent. It is still sending out illegal and invalid violation letters to [redacted] homeowners. Recently a bogus violation letter was apparently removed from my account (as requested by me) but there has been no documentation about the removal. It took several calls over two days and at one point the manager [redacted] stated it would probably take 1-2 months to remove the bogus violation letter. Later on the second day I contacted the company, I received a voice mail stating the letter was removed but I have been unable to get any documentation.

Last week Vision sent another bogus violation letter regarding a "Boat parked in view". Vision has no right to send a letter like that as there is NO [redacted] preventing parking a boat in view. Vision has hung up on me repeatedly while trying to get this resolved and now filters and ignores my calls. At one point someone sounding like company VP [redacted] answered the phone "[redacted]". What a child!

When trying to ask questions of customer service & management, company representatives are again not answering questions, are hanging up on me during our conversation, and are filtering out and refusing to answer my calls. This is not a new complaint for this company as they have done this in years past. It takes many many phone calls to get anyone to even answer and then they hang up while I still have unanswered questions I am seeking answers to. A few times they even answered "[redacted]". Their behavior is unacceptable for any company especially a management company which is routinely and incompetently sending out illegal and invalid violation letters to [redacted] homeowners.Desired Settlement: Act like a respectable and responsible company, and remove from my account and document the removal of the latest bogus "Boat parked in view" violation letter and document the removal of the latest bogus RV trailer violation letter that was removed from my account recently.

Business

Response:

Both violations have been removed from Mr [redacted]'s account. You can consider this as documentation of that. We apologize for the most recent letter as it should have contained the words "Boat trailer parked on lot" as the violation. Parking a boat trailer on a lot is a clear violation of the [redacted]'s of Mr [redacted]'s association unless prior written architectural approval has been obtained. Mr [redacted] has stated he has no approval and regularly parks his boat on the property. Mr [redacted]'s boat is of a size that it would be impossible to not be parked on a trailer. Thus, just seeing his boat parked on his lot is evidence that he has a boat trailer parked on his lot. I'm sure his neighbor would allow us to look over his wall to take an actual picture of the trailer.

As for the telephone calls, Mr [redacted] spoke to a VP in our office concerning the most recent "boat" violation. She told Mr [redacted] that she would need to look into the situation and get back to him. Mr [redacted] refused to accept this response and thus called our office 41 times from 4:39pm until 5:12pm on March 31st (for a total of 47 calls on 03/31/2014). The call log is attached. He spoke with three employees at length concerning this issue and the only unaswered question anyone could possibly have is how Mr [redacted] stores a boat on his property without it being on a trailer.

This is not an issue that can be resolved through the Revdex.com process. It will be resolved in an alternate manner.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The business has included a bunch of assumptions and misinformation that is simply not factual. I want a letter that simply states the original violation letter has been removed from our account and why. It needs to be on the same letterhead as the original letter and mailed to our residence.

Review: I contacted vision community management 2/5 by an email to [redacted] notifying then to stop auto payments [redacted] I was selling my property. I closed Feb 5 and no longer own the property. On 2/11 vision charged my checking account for the 2013 dues if 192.25 and the 2014 dues if 198. 2/12 the 192 was reversed. I contacted [redacted] at vision twice and received no calll back. On 2/13 I called vision and spoke with someone else in biking and they assured me the charge would be reversed by end of day. The charge had not been reversed and [redacted] won't call me back. The company seems borderline fraudulent.Desired Settlement: I want my $198charge refunded or I will be contacting the [redacted].

Business

Response:

Because of a change over in accounting software, Mr [redacted] payment was withdrawn from his account in February. Although we aren't immediately notified when a sale occurs, we now have confirmation that the sale took place. A refund check will be issued to Mr [redacted] this week.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: The HOA collects money and sets rules for residents. When residents call and ask the HOA to enforce the rules, the HOA acknowledges problem and claims to do something but doesn't. More recently the HOA has stopped responding to calls and emails about complaints. This HOA sets rules but does not enforce them causing the property values to lessen and creating safety issues on the streets. They continue to collect HOA fees but do nothing with the money, the office is almost an hour away-how can a management company manage a property when it is so far away? I feel that this property management company is in breach of contract because they are not enforcing their rules. I bought a home on what I thought was a nice street and it looks like a used car lot, the HOA does not seem to care as they have done nothing about it.Desired Settlement: I want to see the HOA start enforcing the rules it has set. Be in the area and continue to monitor it. The HOA is very aware of the issues of cars/trucks/RV's parked on the street all the time. It looks terrible and it is a safety hazard. They claim to have rules where they will fine people for breaking the rules, I want to see them start doing it. We all want to see the HOA presence, get someone walking around and doing something instead of sitting back collecting fees and doing nothing.

Business

Response:

Vision Community Management performs its duties based on the direction from the board of directors of Maricopa Meadows. Currently, we are only authorized to cite inoperable vehicles, trailers, and RV's for violations. The board is currently working with an attorney to adopt new rules concerning parking. The next meeting of the board on Thursday, April 7th, a member of the city council, the head of the Maricopa police department, an the association's attorney will all be on hand to address the issue. I encourage you to attend. You should have received an email from one of the board members recently discussing the issue (copy attached). You should have also noticed that an RV/trailer you had mentioned has now been moved.Vision Community Management is located about 40 minutes from your community. The community manager for Maricopa Meadows is at your community at least once per week and typically more often than that. I have also attached the budget which gives you an idea of what the HOA dues are used for. As you can see from the budget, more than 60% of what each homeowner pays is used for the four largest budget items which are the landscaping contract, Cable TV, Electricity, and Water.