I am rejecting this response because: " I’m writing you in response to Mr [redacted] ***’s complaintI would like the bureau to know that I have personally tried on two occasions to contact Mr [redacted] to discuss his complaint and reach a resolutionMr [redacted] has not answered or responded to my calls I did leave a message with his wife and still no response from Mr*** "None of this is true I initiated all contact with themThe only contact I have recieved is a bill for the full amount plus a surcharge for being late Not sure what contact they are referring too The only contact we have received is a bill plus surcharge My wife has not received any phone calls or has taken any messages from them I did receive an advertisement in the mail from them last week So they have my address - yet no letter I get a bill from themyet no letter I am now enclosing my personal cell numberLets see if they call me on this line [redacted]
Hello ***, I am writing you in response to a complaint filed with our office that was assigned the ID#***. I hope our response will help in the resolution of this complaintThe patient came
in for a consultation based on a referral from their orthodontist for a procedure to be performed by our oral surgeon. As with all of our consultations, our patient received a cost of the procedure without insurance. Then, it is our office policy to check on insurance benefits and create an estimate of the out-of-pocket cost based on that information. We try to get our estimates as close as possible, but as all insurance companies will say, nothing is guaranteed until a claim is submitted and is processed. This patient also required a cone beam scan to be taken after the doctors had discussed his case further, this scan was required to ensure no further damage during the procedure. Usually we will collect the fee for this CAT scan which is $300, but in this case we made an exception and said that we will just bill the medical insurance and the patient can pay after the claim is processedAccording to our notes, the patient’s mother was pleased with this option and was happy that we could see what the insuance company would cover firstThe claim was submitted to the insurance company and accepted but the charge was all applied to the patient’s out-of-network deductible so no payment was made to our officeThe patient’s balance is a combination of the $for the CT and the remaining of what the insurance did not cover for the procedure. We have offered to make a payment arrangment with the patient and that we would not expect the full balance now Once the balance is paid off, we will gladly remove all finance charges that might have accrued We always try to be as accomodating as we can to our patients, we do our best to work with them in all situations. If there is anything else we can do to help resolve this matter, please let me know. Thanks for your continued support.All the Best. Kristen The Visage Surgical Institute TeamDrFaisal *Q***, MD, DDS, FACSDrNajia U*** *** faxjoin us on Facebook
Hello ***, I am responding to the complaint that we got in the mail regarding our patient *** ***On the same day that the complaint was filed, I had called the patient and left a voicemail
responding that I had spoke to our Doctor and that I had gotten the okay to print and mail the check for the patient the Friday of that same weekI also offered to have the check ready for the patient to pickup on Friday if that would work better for them. By the time we had received this complaint, the check had been mailedIt is our standard protocol to issue refund checks to patients as close to the day mark as possible from the time we get the money from the insurance company. This allows us enough time to review all accounts that might have a refund and allow time to make sure that all other claims and insurance issues have been resolved. This patient’s refund was processed just days out of that day mark We called and apologized to the patient for the misunderstanding and offered to compensate him for any interest charges he might have been charged providing they send us a credit card statement showing the accrued charges. I feel that we have done our best to resolve this issue but please let me know if there is anything else we can do to help with this complaint. Kristen M***Visage Surgical Institute*** ***
I’m writing you in response to Mr*** ***’s complaintI would like the bureau to know that I have personally tried on two occasions to contact Mr*** to discuss his complaint and reach a resolutionMr*** has not answered or responded to my calls. I did leave a message with his wife
and still no response from Mr***. Thank you’ DrNajia U***
I am rejecting this response because:
" I’m writing you in response to Mr. [redacted]’s complaint. I would like the bureau to know that I have personally tried on two occasions to contact Mr. [redacted] to discuss his complaint and reach a resolution. Mr. [redacted] has not answered or responded to my calls. I did leave a message with his wife and still no response from Mr. [redacted]. "None of this is true. I initiated all contact with them. The only contact I have recieved is a bill for the full amount plus a surcharge for being late. Not sure what contact they are referring too. The only contact we have received is a bill plus surcharge. My wife has not received any phone calls or has taken any messages from them. I did receive an advertisement in the mail from them last week. So they have my address - yet no letter. I get a bill from them. yet no letter. I am now enclosing my personal cell number. Lets see if they call me on this line. [redacted].
I am rejecting this response because: this only represents the payment aspect. I sent $50 check, and I will continue to pay because that is who I am. This does not address the appointments cancelled and me running around to suit their convenience because no homework was done ahead of time. Plus, it is amazing that my root canals and all the doctor bills from my son's cancer treatments can be better estimated than their "expert". As I said before, I will pay these thieves as I can and will pay the entire amount, but I am still unhappy and will voice my opinion loudly that they do business unacceptable. To be billed in November is crazy. Their response is that insurance only remitted in September. What happened to all that time between? I work in accounting and would be fired if it took that long to get a bill out. But, they are only concerned about money and not the patient. I never considered the cone was out-of-network, and that should have been brought up, but, once again, they did not even bring up this 2nd test until after agreeing and a couple days before treatment. My fault that I should have never continued hence I will pay. BUT, BAD BUSINESS PRACTICE! They carefully pretend to know all insurance charges, and then are totally wrong. Plus, they did not even bring up the fact that they might be out of network. My insurance is COSE and a very good plan. I would have NEVER agreed to test if I knew it was out of network. I do NOTHING out of network.
I am rejecting this response because: " I’m writing you in response to Mr [redacted] ***’s complaintI would like the bureau to know that I have personally tried on two occasions to contact Mr [redacted] to discuss his complaint and reach a resolutionMr [redacted] has not answered or responded to my calls I did leave a message with his wife and still no response from Mr*** "None of this is true I initiated all contact with themThe only contact I have recieved is a bill for the full amount plus a surcharge for being late Not sure what contact they are referring too The only contact we have received is a bill plus surcharge My wife has not received any phone calls or has taken any messages from them I did receive an advertisement in the mail from them last week So they have my address - yet no letter I get a bill from themyet no letter I am now enclosing my personal cell numberLets see if they call me on this line [redacted]
Hello ***, I am writing you in response to a complaint filed with our office that was assigned the ID#***. I hope our response will help in the resolution of this complaintThe patient came
in for a consultation based on a referral from their orthodontist for a procedure to be performed by our oral surgeon. As with all of our consultations, our patient received a cost of the procedure without insurance. Then, it is our office policy to check on insurance benefits and create an estimate of the out-of-pocket cost based on that information. We try to get our estimates as close as possible, but as all insurance companies will say, nothing is guaranteed until a claim is submitted and is processed. This patient also required a cone beam scan to be taken after the doctors had discussed his case further, this scan was required to ensure no further damage during the procedure. Usually we will collect the fee for this CAT scan which is $300, but in this case we made an exception and said that we will just bill the medical insurance and the patient can pay after the claim is processedAccording to our notes, the patient’s mother was pleased with this option and was happy that we could see what the insuance company would cover firstThe claim was submitted to the insurance company and accepted but the charge was all applied to the patient’s out-of-network deductible so no payment was made to our officeThe patient’s balance is a combination of the $for the CT and the remaining of what the insurance did not cover for the procedure. We have offered to make a payment arrangment with the patient and that we would not expect the full balance now Once the balance is paid off, we will gladly remove all finance charges that might have accrued We always try to be as accomodating as we can to our patients, we do our best to work with them in all situations. If there is anything else we can do to help resolve this matter, please let me know. Thanks for your continued support.All the Best. Kristen The Visage Surgical Institute TeamDrFaisal *Q***, MD, DDS, FACSDrNajia U*** *** faxjoin us on Facebook
Hello ***, I am responding to the complaint that we got in the mail regarding our patient *** ***On the same day that the complaint was filed, I had called the patient and left a voicemail
responding that I had spoke to our Doctor and that I had gotten the okay to print and mail the check for the patient the Friday of that same weekI also offered to have the check ready for the patient to pickup on Friday if that would work better for them. By the time we had received this complaint, the check had been mailedIt is our standard protocol to issue refund checks to patients as close to the day mark as possible from the time we get the money from the insurance company. This allows us enough time to review all accounts that might have a refund and allow time to make sure that all other claims and insurance issues have been resolved. This patient’s refund was processed just days out of that day mark We called and apologized to the patient for the misunderstanding and offered to compensate him for any interest charges he might have been charged providing they send us a credit card statement showing the accrued charges. I feel that we have done our best to resolve this issue but please let me know if there is anything else we can do to help with this complaint. Kristen M***Visage Surgical Institute*** ***
I’m writing you in response to Mr*** ***’s complaintI would like the bureau to know that I have personally tried on two occasions to contact Mr*** to discuss his complaint and reach a resolutionMr*** has not answered or responded to my calls. I did leave a message with his wife
and still no response from Mr***. Thank you’ DrNajia U***
I am rejecting this response because:
" I’m writing you in response to Mr. [redacted]’s complaint. I would like the bureau to know that I have personally tried on two occasions to contact Mr. [redacted] to discuss his complaint and reach a resolution. Mr. [redacted] has not answered or responded to my calls. I did leave a message with his wife and still no response from Mr. [redacted]. "None of this is true. I initiated all contact with them. The only contact I have recieved is a bill for the full amount plus a surcharge for being late. Not sure what contact they are referring too. The only contact we have received is a bill plus surcharge. My wife has not received any phone calls or has taken any messages from them. I did receive an advertisement in the mail from them last week. So they have my address - yet no letter. I get a bill from them. yet no letter. I am now enclosing my personal cell number. Lets see if they call me on this line. [redacted].
I am rejecting this response because: this only represents the payment aspect. I sent $50 check, and I will continue to pay because that is who I am. This does not address the appointments cancelled and me running around to suit their convenience because no homework was done ahead of time. Plus, it is amazing that my root canals and all the doctor bills from my son's cancer treatments can be better estimated than their "expert". As I said before, I will pay these thieves as I can and will pay the entire amount, but I am still unhappy and will voice my opinion loudly that they do business unacceptable. To be billed in November is crazy. Their response is that insurance only remitted in September. What happened to all that time between? I work in accounting and would be fired if it took that long to get a bill out. But, they are only concerned about money and not the patient. I never considered the cone was out-of-network, and that should have been brought up, but, once again, they did not even bring up this 2nd test until after agreeing and a couple days before treatment. My fault that I should have never continued hence I will pay. BUT, BAD BUSINESS PRACTICE! They carefully pretend to know all insurance charges, and then are totally wrong. Plus, they did not even bring up the fact that they might be out of network. My insurance is COSE and a very good plan. I would have NEVER agreed to test if I knew it was out of network. I do NOTHING out of network.