Virgils Tree Service

Initial Business Response / [redacted] (1000, 8, 2017/08/28) */ My company does not have dirt delivered nor do we bring dirt to grade a customer's yard from tree removal, also we did spray the chemical to the tree and vines liked we talked about, as for the stumps I did have my guy come out there and grind them the price of the job went up due to more work being added on, I will not be reimbursing anyone I did my job and went beyond what I was supposed to try to make these people happy, we went over everything that was going to be done and that's what was agreed on Initial Consumer Rebuttal / [redacted] (3000, 10, 2017/08/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company promised to grind/remove all stumps (which was included in the original estimate), but they did notThe company also promised to supply dirt approximately weeks after the trees were removed due to the dirt settling and also promised to return to apply chemical to the vines on the treeNeither were doneIf the company does not supply dirt to customers, it should have never been promisedIt's odd that the company is claiming that as one of the services we paid for (and requested a detailed receipt for the town) was grading of dirt around a new sidewalk which had been installed in front of our houseThe vines re-grew onto the tree mentioned as the chemicals were not applied; my husband and I purchased the chemicals to apply to the vines and dug out the roots of the vines The company repeatedly promised to come out to remove the remaining stumps and apply the chemicals to the vines, but never did soI am confused as to why after repeatedly promising to return to remove the stumps but never showing nor replying, that the company is now replying with this explanation which we never receivedI am attaching a copy of our text communication with the company as evidenceThe first screen shot indicates the phone numbers in the group text message: myself, my husband, and Virgil's Tree ServiceIn addition to the texts, there were also telephone calls and voice mail messages left for the company

Initial Business Response /* (1000, 8, 2017/08/28) */
My company does not have dirt delivered nor do we bring dirt to grade a customer's yard from tree removal, also we did spray the chemical to the tree and vines liked we talked about, as for the stumps I did have my guy come out there and grind...

them . the price of the job went up due to more work being added on, I will not be reimbursing anyone I did my job and went beyond what I was supposed to try to make these people happy, we went over everything that was going to be done and that's what was agreed on .
Initial Consumer Rebuttal /* (3000, 10, 2017/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company promised to grind/remove all stumps (which was included in the original estimate), but they did not. The company also promised to supply dirt approximately 2 weeks after the trees were removed due to the dirt settling and also promised to return to apply chemical to the vines on the tree. Neither were done. If the company does not supply dirt to customers, it should have never been promised. It's odd that the company is claiming that as one of the services we paid for (and requested a detailed receipt for the town) was grading of dirt around a new sidewalk which had been installed in front of our house. The vines re-grew onto the tree mentioned as the chemicals were not applied; my husband and I purchased the chemicals to apply to the vines and dug out the roots of the vines.
The company repeatedly promised to come out to remove the remaining stumps and apply the chemicals to the vines, but never did so. I am confused as to why after repeatedly promising to return to remove the stumps but never showing nor replying, that the company is now replying with this explanation which we never received. I am attaching a copy of our text communication with the company as evidence. The first screen shot indicates the phone numbers in the group text message: myself, my husband, and Virgil's Tree Service. In addition to the texts, there were also telephone calls and voice mail messages left for the company.