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CUSTOMER DID PURCHASE A MADE TO ORDER GOWN FROM EN-TOTO IN FEBRUARY CUSTOMER WAS TOLD GOWN WAS EXCLUSIVE TO US, WHAT WE FAILED TO MENTION IS THAT THE EXCLUSIVITY ONLY APPLIES TO NEW YORK, CUSTOMER SAW SAME GOWN IN ATLANTA ,GEORGIACUSTOMER CAME IN FOR ONE FITTING IN JUNETHE COST OF THE
ALTERATIONS WAS $WHICH CUSTOMER PAIDWE ALSO MADE A STOLE FOR CUSTOMER WHICH WAS NOT REPORTEDWE INFORMED CUSTOMER THAT THE GOWN MOST LIKELY WOULD REQUIRE ANOTHER FITTING AND MORE WORK, CUSTOMER INFORMED US THAT SHE HAD A DRESSMAKER IN HERE HOMETOWN THAT COULD HANDLE ANY OTHER ALTERATIONSSHE NEVER CAME BACK TO US FOR A SECOND FITTING!!! WHEN CUSTOMER CALLED AND TOLD US HER DRESSMAKER WANTED TO CHARGE HER A RIDICULOUS AMOUNT OF MONEY WE TOLD CUSTOMER TO BRING GOWN BACK TO US AND WE WOULD BE RESPONSIBLE FOR ANY WORK THAT NEEDED TO BE DONE BUT THAT WE NEEDED TO SEE HER IN GOWN TO DO ANY NECESSARY WORKAGAIN IT IS VERY RARE THAT A GOWN IS PICKED UP ON THE SECOND FITTING MANY TIMES REQUIRING THREE AND FOUR FITTINGSWE HAVE BEEN IN BUSINESS FOR OVER FORTY YEARS AND HAVE ALTERED THOUSANDS OF GOWNS AND DRESSES AS WELL AS CUSTOM MAKING MANY THOUSANDS MORE, WE STAND BEHIND EVERYTHING WE DO BUT WILL NOT VOUCH FOR A STRANGER WHO WE KNOW NOTHING ABOUT WHO RE-ALTERED THIS CUSTOMER'S GOWNPLEASE NOTE THAT WE ASKED CUSTOMER TO BRING BACK GOWN FOR ANY WORK THAT HAD TO BE DONE AND WE WOULD HAVE DONE ANYTHING WE COULD TO SATISFY CUSTOMER AND WOULD HAVE DONE SO BUT COULD NOT DO ANY WORK IF WE DID NOT HAVE HER AND THE GOWN TO WORK ONTHE CUSTOMER HAS TO ACCEPT RESPONSIBILITY FOR BRINGING GOWN TO A DRESSMAKER NOT RECOMMENDED BY US WHO DID WORK ON GOWN NOT APPROVED BY US AND IS NOW LOOKING TO US TO PAY WHAT WE CONSIDER AN OUTRAGEOUS AND INSULTING AMOUNT!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
It is not true what he said about telling me I would need multiple fittingsI never would have bought a dress at a store hours away from where I live if I thought I had to return several timesI was told that I could have one fitting and that there was very little left to be done and that if I had someone in my city to "tweak" it I would be all setClearly this was not trueIf you google this business (which unfortunately I did not do) you will find numerous complaints that are almost the same as mine. In addition the owner GAVE ME HIS WORD AFTER THE FIRST ALERATIONS WERE WRONG, that he would pay to have it fixedEven if my seamstress charged what he deemed ridiculous,I expected him to refund what I had initially paid to him to have the dress fixedHe is simply not telling the truth
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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