Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted]nd have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.It has taken seven months to receive any sort of response from this company in regard to our complaint. We have a signed contract stating our monthly cost, yet Copeco insists that I[redacted] should have known the amount was an error and should be responsible for the payments at the higher amount. We have communicated our desire to end the lease and to have the equipment removed from our building (several times and to several different Copeco representatives.) We no longer wish to do business with a company that lacks professional service, does not respond to our attempts to communicate, and holds a customer responsible for their error.
Regards,
[redacted]
We are responding in reference to complaint I[redacted] filed by [redacted] I believe what we have here is a bit of human error. The customer put in a request to increase the coverage on their copier contract. Our billing coordinator completed an "amendment" reflecting the...
change and stated the increase would be $27.00 which was correct. Our forms are a manually compiled form. At the bottom of the form she listed the current payment at $403.03 and the new payment at $330.03 which is where the error lies. It was apparent the payment would increase $27.00 and the new total would be $430.03.We are putting steps in place to keep this from happening again. As a resolution we would be willing to waive any escalation for the remainder of the lease term which has three and half years until expiration. We regret the human error and apologize for any inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted]nd have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.It has taken seven months to receive any sort of response from this company in regard to our complaint. We have a signed contract stating our monthly cost, yet Copeco insists that I[redacted] should have known the amount was an error and should be responsible for the payments at the higher amount. We have communicated our desire to end the lease and to have the equipment removed from our building (several times and to several different Copeco representatives.) We no longer wish to do business with a company that lacks professional service, does not respond to our attempts to communicate, and holds a customer responsible for their error.
Regards,
[redacted]
We are responding in reference to complaint I[redacted] filed by [redacted] I believe what we have here is a bit of human error. The customer put in a request to increase the coverage on their copier contract. Our billing coordinator completed an "amendment" reflecting the...
change and stated the increase would be $27.00 which was correct. Our forms are a manually compiled form. At the bottom of the form she listed the current payment at $403.03 and the new payment at $330.03 which is where the error lies. It was apparent the payment would increase $27.00 and the new total would be $430.03.We are putting steps in place to keep this from happening again. As a resolution we would be willing to waive any escalation for the remainder of the lease term which has three and half years until expiration. We regret the human error and apologize for any inconvenience.