Village Realty Group

Revdex.com:
I have reviewed the response made by Marti on behalf of the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This is Marti S[redacted] with Strategic Media, LLC.  I just left a voice message for the claimant.  We have cancelled this Essence subscription and added her to our Do Not Promote list. I have also left her my direct phone # should she have any follow up questions.  Bear in mind that she may still receive an issue of Essence if it was sent to the [redacted] before we were able to cancel it.  Thank you very much.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi,My name is Marti S[redacted] and I'm the President of Strategic Media.  I spoke with [redacted] yesterday (August **, 2015) and explained how she got the People magazine subscription.  At NO time did we ever get her credit card #.  The subscription was included at no additional cost as a...

thank you bonus for making a qualifying online purchase.  We have cancelled the subscription.Thank you.

This is [redacted], President of Strategic Media.  We spoke with [redacted] and have cancelled the Entertainment Weekly subscription.  We are following up to provide her some additional information which she requested.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This is Marti S[redacted] with Strategic Media.  Just called this complainant to give them full details on how they got a bonus (no cost) subscription to Health.  Also have cancelled this (though she may still receive one more issue if it's already in the mainstream).  At no time was there...

an incremental cost for this and it did not automatically renew.  But as per the request it has been cancelled.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Both of these subscriptions have been cancelled and the claimant has been added to our Do Not Promote list.  Both subscriptions were included as a special bonus at no additional cost with a qualifying online purchase.  Both have been cancelled.  Thank you.

The business has responded.  Please see below:FROM STRATEGIG MEDIA:[redacted] received a bonus year of InStyle Magazine for making a...

qualifing purchase on a women’s fashion ecommerce site.  I left a voice message for her on Dec **, 2015 with the full details as well as my personal phone # if she has any additional questions.  The bonus was a thank you from the ecommerce site for making a qualifying purchase and at NO time is there a bill for the magazine and it will not automatically renew.  We did not get her credit card or email information.   We immediately processed her cancellation for InStyle. Should she have any additional questions she can contact us at [redacted]. Thank you. [redacted]

Hi this is Marti S[redacted] with Strategic Media.   I left a detailed voice message and email for [redacted] with details of how she got her bonus subscription. We have also cancelled it.  She has my direct contact info should she have any additional questions.  Thank you.

This is Marti S[redacted] with Strategic Media, LLC.  We received this complaint today and I immediately tried to speak with [redacted] by phone but only was able to leave a detailed voice message.  I then sent her a follow up email as well.  She is receiving a bonus one-year subscription...

included as a thank you with a qualifying purchase at a women's fashion website.  The subscription does NOT get billed ever (no additional cost) and does NOT automatically renew. I explained all of this to [redacted] in both my voice message and email.  I also told her should she wish to cancel I'd be delighted to process the cancellation just to let us know. She has my personal email and phone #s to contact me if any further action is required.  Thank you.

Just attempted to reach the Complainant by phone but she did not answer so I left a detailed voice message.  I also just followed up with an email explaining exactly how she got the People bonus subscription (just 3 months/15 issues).  This was a bonus offer with no bill or...

automatic renewal ever.  She now has my email and phone # should she wish to forfeit her bonus we will be happy to cancel it.  Thank you.

This is [redacted], President of Strategic Media.  I spoke with [redacted] today to explain how she got InStyle.  She has asked us to cancel it and we have done so.  She may still receive one issue but the subscription has been cancelled and she was satisfied with our conversation...

and had no further concerns.  Thanks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I also appreciated how quickly [redacted] took care of the problem, including an explanation. I am pleased with the outcome.
Sincerely,
[redacted]

We have called [redacted] and let her know that this subscription has been cancelled.  She was satisfied with that and didn't request any further action.  Thank you.  [redacted]

This is Marti S[redacted], President of Strategic Media, LLC.  I just left a detailed voice message for [redacted] as well as an email.  We cancelled her subscriptions in 2016 (InStyle and US Weekly) that were included as a bonus with a purchase at no cost.  We had our system enter her as a Do Not Promote but apparently the system only processed the Do Not Promote for InStyle and Us Weekly (so that if she ever qualified for those titles again from that program they would automatically be cancelled).  However our system was not able (we have just learned) to do the Do Not Promote for all magazines that are in that program beyond InStyle and UsWeekly. That's why she got a new subscription to People this April 2017 after making another qualifying purchase on the same site.So we have cancelled [redacted]'s People Magazine subscription.  And we are working to amend our internal systems so that we will be able to ensure the Do Not Promote is for any title going forward for that program.   Thank you.

Hi,[redacted] received a bonus subscription to both InStyle and People when making a qualifying purchase on an ecommerce women's apparel site.On December ** we cancelled both subscriptions and added her to our Do Not Promote list as well.  Just as an FYI (and I left [redacted] a voice...

mail with full details today) the subscriptions were included as a thank you bonus for making a qualifying purchase and there was NO bill ever and NO auto renew.  I left the complainant a voice message that included my personal phone number if she has any additional questions. Thank you.

Revdex.com:At this time, I have not been contacted by Strategic Media, LLC regarding complaint ID [redacted].Sincerely,[redacted]

We attempted to reach the Complainant via phone today but no one answered so we left a detailed message explaining exactly how the subscription was received.  Sports Illustrated was included as a bonus after making a purchase from a sports-related site as bonus from the ecommerce site....

 There was an opt-out on the cart page for the free bonus but apparently the Complainant did not see it.  At no time did we get his email or credit card info.  There were NO charges and we have cancelled the subscription and removed him from our database.  Thank you.