Business Response to a Complaint Complaint ID#: [redacted] Company Name: Pogue Chevrolet Buick GMC Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: [redacted] Response: Customer feels they were riped offVehicle had 198,miles on itCustomer stated they had just purchased the vehicle from someone other than usSeveral issues with the vehicle were repaired free of chargePer technician: Camshaft position actuator valve screen was gummed up due to oil being extremely dirtyAC compressor bolts were loosePerformed Fuel Induction Service at no chargeVehicle had mis-matched coilsValve is wrong style for that year engine/vehicleLower bell housing bolts looseI feel very confident that customer received more than great value for the amount chargedWith that being said, customer satisfaction is very important to usI would rather refund the $as to deal with this issueI need to know the best way for this to take placeSent on: 3/17/1:23:PM
Complaint ID#: [redacted] Company Name: Pogue Chevrolet Buick GMC Company Contact: [redacted] Company Phone: Company Email: j [redacted] Person Who Sent the Complaint: [redacted] ***n Staff Member: Response: It would be impossible for me to know whether a customer knew what was on a carfax in February of The vehicle purchased was way back of retail valueThe customer was carrying a lot of negative equity over into the new loanIt is no fault of anyone but the customer for carrying negative equity into a new vehicle loanThese problems are solved by not financing for long periods of time then trading early in loan or by cash downThe customer was offered $trade value by our dealershipThat is the market value for the trade not deducting anythingThis claim is without merit.Sent on: 12/19/8:35:PM Sent by:
Business Response to a Complaint Complaint ID#: [redacted] Company Name: Pogue Chevrolet Buick GMC Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: [redacted] Response: Customer feels they were riped offVehicle had 198,miles on itCustomer stated they had just purchased the vehicle from someone other than usSeveral issues with the vehicle were repaired free of chargePer technician: Camshaft position actuator valve screen was gummed up due to oil being extremely dirtyAC compressor bolts were loosePerformed Fuel Induction Service at no chargeVehicle had mis-matched coilsValve is wrong style for that year engine/vehicleLower bell housing bolts looseI feel very confident that customer received more than great value for the amount chargedWith that being said, customer satisfaction is very important to usI would rather refund the $as to deal with this issueI need to know the best way for this to take placeSent on: 3/17/1:23:PM
Complaint ID#: [redacted] Company Name: Pogue Chevrolet Buick GMC Company Contact: [redacted] Company Phone: Company Email: j [redacted] Person Who Sent the Complaint: [redacted] ***n Staff Member: Response: It would be impossible for me to know whether a customer knew what was on a carfax in February of The vehicle purchased was way back of retail valueThe customer was carrying a lot of negative equity over into the new loanIt is no fault of anyone but the customer for carrying negative equity into a new vehicle loanThese problems are solved by not financing for long periods of time then trading early in loan or by cash downThe customer was offered $trade value by our dealershipThat is the market value for the trade not deducting anythingThis claim is without merit.Sent on: 12/19/8:35:PM Sent by: