Vida & Co

We are sorry for all trouble our customer had to go through in contacting usOur customer service team will process her refund within today and we are internally checking why this was not done immediately upon receiving her returned itemsWe will contact the customer to explain what happened and will make sure to follow her requested solutionWe have recently updated our return procedure to avoid situations like her caseOur current standard procedure in case of any product complaints is to discuss solutions with our customers within days and we apologize in the particular case the process took much longer

We regret to have given the impression we are not a reliable companyWe are a small team, working hard daily to build and grow our business in connecting artist, manufactures and customers looking for unique, art-inspired products.With regards to this specific complaint we noticed the artist had uploaded an incorrect Paypal address and therefor we were unable to pay Qdue commissionThis has been corrected and the artist has been paid the due amount for Qwithin January and will receive the Qpayment following our quarterly cycle in the first week of February All our artists have live access to their sales dashboard and can contact our dedicated CS team in case they have specific questionsThe artist in question related to this complain has received a detailed sales overview by email and further explanation on how to use and read our dashboard in our artist login portalWe hope we have been able to provide all information requested to continue our relationship and build out our business further

Hello, We offer artists a compensation for the items that are sold with their artwork. The artist is also able to set their own price for the products they launch on our site. We also offer discounts for buying in bulk quantities. The person that submitted this complaint is not an artist on our... website so that is an opinion. We compensate our artists and are completely transparent in our business practices. Thanks, [redacted]

We are sorry for all trouble our customer had to go through in contacting us. Our customer service team will process her refund within today and we are internally checking why this was not done immediately upon receiving her returned items. We will contact the customer to explain what happened and...

will make sure to follow her requested solution. We have recently updated our return procedure to avoid situations like her case. Our current standard procedure in case of any product complaints is to discuss solutions with our customers within days and we apologize in the particular case the process took much longer.

Hello,
We offer artists a compensation for the items that are sold with their artwork. The artist is also able to set their own price for the products they launch on our site. We also offer discounts for buying in bulk quantities. The person that submitted this complaint is not an artist on our...

website so that is an opinion. We compensate our artists and are completely transparent in our business practices.  
 
Thanks,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.  I did eventually receive compensation for sales.  I do feel like the company is next to impossible to contact, and when sales reports are generated, they aren't itemized or show prices, but just items sold.  It makes it difficult to keep records.  I understand how the company describes themselves, which is why I signed up, but the way the company is run gives no reassurance.  I am not one to scream "scam", but I gave these guys many, many chances to respond and help out.  Sincerely, Gina[redacted]

We regret to have given the impression we are not a reliable company. We are a small team, working hard daily to build and grow our business in connecting artist, manufactures and customers looking for unique, art-inspired products.With regards to this specific complaint we noticed the artist had...

uploaded an incorrect Paypal address and therefor we were unable to pay Q3 due commission. This has been corrected and the artist has been paid the due amount for Q3 within January and will receive the Q4 payment following our quarterly cycle in the first week of February 2018. All our artists have live access to their sales dashboard and can contact our dedicated CS team in case they have specific questions. The artist in question related to this complain has received a detailed sales overview by email and further explanation on how to use and read our dashboard in our artist login portal. We hope we have been able to provide all information requested to continue our relationship and build out our business further

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, if this does not come to fruition, like the last time I accepted a similar response from this business this issue, I will contact the Revdex.com again.
Sincerely, Karen [redacted]