Initial Business Response / [redacted] (1000, 5, 2015/06/08) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @southgatevw.ca Please allow me to apologizeRest assured I never meant to be anything other than professional and courteous when dealing with the difficult situation you were experiencing in our service departmentMy staff and I strive for excellent customer service and always look for ways to improve our client relationsIn regard to the shop supply charge on the invoice you should have been advised of the amount when booking the appointment and having the work completedWe are taking corrective measures to ensure we have a clear and concise process in place for all our clientsThe repair that was done to your vehicle is not a straight forward repairIn most cases but not all, repairing the wiring harness corrects the concernOur technicians understand this and attempt the least expensive repair first as it is in our clients best interest Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response is insufficientAgain, this dealership and their management team is skirting around the central issues of my complaint and not accepting responsibility for all of the issues that arose from this service appointment [redacted] Due to this fact I expect that Volkswagen South fully refund my initial diagnostic payment of $Any other response is unacceptable and I can assure Volkswagen South that I will fully pursue this matter through every avenue available to meWhile an apology is certainly needed and appreciated, given the circumstances it does not reverse the negative situation that this company has placed me in through their deceptiveness and negligence Final Business Response / [redacted] (4000, 10, 2015/06/11) */ We have called and left voice mail with customer to complete their request Final Consumer Response / [redacted] (2000, 12, 2015/06/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I've received a full refund from Volkswagen South for this service appointment [redacted]
Initial Business Response /* (1000, 5, 2015/12/31) */
In relation to the above complaint we have resolved the issue with the customer
Initial Consumer Rebuttal /* (2000, 7, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/05/05) */
The vehicle was in for a service. Volkswagen currently has a promotion running whereby if a customer is getting a service completed we are able to supply them with a free set of factory Volkswagen wiper blades. The set of wiper blades were left...
on the passenger seat of the vehicle and not installed as everyone does not require them at the time of the service. The set of wiper blades that were on the vehicle were not replaced by us. As the wiper blade in discussion was aftermarket we can only assume it was replaced elsewhere.
Initial Business Response /* (1000, 5, 2015/06/08) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@southgatevw.ca
Please allow me to apologize. Rest assured I never meant to be anything other than professional and courteous when dealing with the...
difficult situation you were experiencing in our service department. My staff and I strive for excellent customer service and always look for ways to improve our client relations. In regard to the shop supply charge on the invoice you should have been advised of the amount when booking the appointment and having the work completed. We are taking corrective measures to ensure we have a clear and concise process in place for all our clients. The repair that was done to your vehicle is not a straight forward repair. In most cases but not all, repairing the wiring harness corrects the concern. Our technicians understand this and attempt the least expensive repair first as it is in our clients best interest.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is insufficient. Again, this dealership and their management team is skirting around the central issues of my complaint and not accepting responsibility for all of the issues that arose from this service appointment. [redacted] Due to this fact I expect that Volkswagen South fully refund my initial diagnostic payment of $152.20. Any other response is unacceptable and I can assure Volkswagen South that I will fully pursue this matter through every avenue available to me. While an apology is certainly needed and appreciated, given the circumstances it does not reverse the negative situation that this company has placed me in through their deceptiveness and negligence.
Final Business Response /* (4000, 10, 2015/06/11) */
We have called and left voice mail with customer to complete their request.
Final Consumer Response /* (2000, 12, 2015/06/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I've received a full refund from Volkswagen South for this service appointment [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/08) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @southgatevw.ca Please allow me to apologizeRest assured I never meant to be anything other than professional and courteous when dealing with the difficult situation you were experiencing in our service departmentMy staff and I strive for excellent customer service and always look for ways to improve our client relationsIn regard to the shop supply charge on the invoice you should have been advised of the amount when booking the appointment and having the work completedWe are taking corrective measures to ensure we have a clear and concise process in place for all our clientsThe repair that was done to your vehicle is not a straight forward repairIn most cases but not all, repairing the wiring harness corrects the concernOur technicians understand this and attempt the least expensive repair first as it is in our clients best interest Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response is insufficientAgain, this dealership and their management team is skirting around the central issues of my complaint and not accepting responsibility for all of the issues that arose from this service appointment [redacted] Due to this fact I expect that Volkswagen South fully refund my initial diagnostic payment of $Any other response is unacceptable and I can assure Volkswagen South that I will fully pursue this matter through every avenue available to meWhile an apology is certainly needed and appreciated, given the circumstances it does not reverse the negative situation that this company has placed me in through their deceptiveness and negligence Final Business Response / [redacted] (4000, 10, 2015/06/11) */ We have called and left voice mail with customer to complete their request Final Consumer Response / [redacted] (2000, 12, 2015/06/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I've received a full refund from Volkswagen South for this service appointment [redacted]
Initial Business Response /* (1000, 5, 2015/12/31) */
In relation to the above complaint we have resolved the issue with the customer
Initial Consumer Rebuttal /* (2000, 7, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/05/05) */
The vehicle was in for a service. Volkswagen currently has a promotion running whereby if a customer is getting a service completed we are able to supply them with a free set of factory Volkswagen wiper blades. The set of wiper blades were left...
on the passenger seat of the vehicle and not installed as everyone does not require them at the time of the service. The set of wiper blades that were on the vehicle were not replaced by us. As the wiper blade in discussion was aftermarket we can only assume it was replaced elsewhere.
Initial Business Response /* (1000, 5, 2015/06/08) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@southgatevw.ca
Please allow me to apologize. Rest assured I never meant to be anything other than professional and courteous when dealing with the...
difficult situation you were experiencing in our service department. My staff and I strive for excellent customer service and always look for ways to improve our client relations. In regard to the shop supply charge on the invoice you should have been advised of the amount when booking the appointment and having the work completed. We are taking corrective measures to ensure we have a clear and concise process in place for all our clients. The repair that was done to your vehicle is not a straight forward repair. In most cases but not all, repairing the wiring harness corrects the concern. Our technicians understand this and attempt the least expensive repair first as it is in our clients best interest.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is insufficient. Again, this dealership and their management team is skirting around the central issues of my complaint and not accepting responsibility for all of the issues that arose from this service appointment. [redacted] Due to this fact I expect that Volkswagen South fully refund my initial diagnostic payment of $152.20. Any other response is unacceptable and I can assure Volkswagen South that I will fully pursue this matter through every avenue available to me. While an apology is certainly needed and appreciated, given the circumstances it does not reverse the negative situation that this company has placed me in through their deceptiveness and negligence.
Final Business Response /* (4000, 10, 2015/06/11) */
We have called and left voice mail with customer to complete their request.
Final Consumer Response /* (2000, 12, 2015/06/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I've received a full refund from Volkswagen South for this service appointment [redacted]