Complaint: ***
I am rejecting this response because: The areas that are
discolored are not areas that are likely to be affected by the presence of gutters, namely, the front of the wall surrounding the house, the front wall over the garage and the front wall of the home over windows Moreover, I have been informed by an independent consultant that the discoloration is due to an accelerated curing issue and that it can be treated by the application of Fogcoat (El Rey) and then, if necessary, Allegro (El Rey).Stucco Seal has left me with stucco which is discolored much of the time, and they must take responsibility to cure this defectFinally, they have offered nothing but unsubstantiated opinion that the discoloration I am experiencing in the areas I mentioned have anything at all to do with the presence or absence of gutters As I indicated, there is expert opinion that the discoloration is unrelated to water.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
Complaint: [redacted]
I am rejecting this response because: the quality of work performed was not the quality of work the owner and I discussed between 2009 and 2015. The first canalie (2009) was done with workmanship, the second canalie - the one in question, was not any where near the quality of the previous work. I almost feel like this was a bate and switch situation. The materials were different and the workmanship was different. If the owner wanted to be paid more to install/repair the canalie like it was done in 2009 he should have discussed this with me prior to the work. Even after the work, I wanted to discuss what would it take to repair canalie like he did in 2009, but he did not and still has not responded to that offer. The question of the warranty length is not the issue, the issue is the quality of work. Lastly his men worked on an area on the roof in which they created a high spot. They should not have created the high spot, there was not a need to do so. Now the area near the canalie doesn't drain properly.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
We have done what was recommended here at no charge. The customer refused to install a gutter we have recommended tree times. There will be a charge for a return. The complaint is premature.
Re: Customer
complaint
ID#[redacted]
Response to Customer’s
Response:
I believe I fully understand the customer's concern here. It's about the future, and whether the leak will start up again. After the work was done, I inspected it twice and found everything to be up to industry
standards. However, previous to making an offer to resolve this matter I will comment that the customer and I did not
have any discussions as to exactly how the first canal was
done, or how the second would be done either. I believe the customer made some assumptions that were not discussed with me. The canales were replaced and they stopped leaking. The first canal was
included with other work that carried a five year warranty. As a stand-alone project, the second carries a one year warranty, as spelled out in writing in her estimate. Meanwhile, the leak has stopped and the
standing water that sits in front of the drain is acceptable by industry
standards (as I said previously the structure underneath dictates whether that
happens). However, in an effort to
resolve this matter, I hereby offer to extend the warranty to five years, under
the same terms and conditions as the first service we rendered. I hope that will be satisfactory.
Complaint: [redacted]
I am rejecting this response because: My independent stucco consultant has opined that the discolorations on the front wall, above the front windows and above the garage door are the result of an accelerated curing issue. He has also opined that the "fix" is well-known: by applying Fogcoat, an El Rey product, and if that is unsuccessful, by applying Allegro, also an El Rey product. Stucco Seal has not done this, nor offered to do this. I am mindful that Fogcorat has to be applied in warm weather, and should Stucco Seal offer to apply Fogcorat, and, if necessary, Allegro, in the spring, that would be acceptable to me.Please understand: the re-stucco of my home by Stucco Seal has left me with a home surface that is discolored in many areas. This is not normal (and, regarding Stucco Seal's assertion that when stucco is wet it's wet, none of the many other stucco homes in my development have similar areas of discoloration at any time). The re-stuccoing of my home by Stucco Seal has not resulted in a normal, or acceptable, finish. I ask Stucco Seal to cure this defect according to industry standard, that is, by applying Fogcorat and, if necessary, Allegro, in the spring. If not, I will, reluctantly take the next step.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I'm sorry we have been unable to satisfy this customer. We have done what has been recommended by her independent consultant. When the stucco is wet it's wet. Perhaps her independent consultant can prevent that from happening.
Complaint: ***
I am rejecting this response because: The areas that are
discolored are not areas that are likely to be affected by the presence of gutters, namely, the front of the wall surrounding the house, the front wall over the garage and the front wall of the home over windows Moreover, I have been informed by an independent consultant that the discoloration is due to an accelerated curing issue and that it can be treated by the application of Fogcoat (El Rey) and then, if necessary, Allegro (El Rey).Stucco Seal has left me with stucco which is discolored much of the time, and they must take responsibility to cure this defectFinally, they have offered nothing but unsubstantiated opinion that the discoloration I am experiencing in the areas I mentioned have anything at all to do with the presence or absence of gutters As I indicated, there is expert opinion that the discoloration is unrelated to water.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
Complaint: [redacted]
I am rejecting this response because: the quality of work performed was not the quality of work the owner and I discussed between 2009 and 2015. The first canalie (2009) was done with workmanship, the second canalie - the one in question, was not any where near the quality of the previous work. I almost feel like this was a bate and switch situation. The materials were different and the workmanship was different. If the owner wanted to be paid more to install/repair the canalie like it was done in 2009 he should have discussed this with me prior to the work. Even after the work, I wanted to discuss what would it take to repair canalie like he did in 2009, but he did not and still has not responded to that offer. The question of the warranty length is not the issue, the issue is the quality of work. Lastly his men worked on an area on the roof in which they created a high spot. They should not have created the high spot, there was not a need to do so. Now the area near the canalie doesn't drain properly.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
We have done what was recommended here at no charge. The customer refused to install a gutter we have recommended tree times. There will be a charge for a return. The complaint is premature.
Normal
0
Re: Customer
complaint
ID#[redacted]
Response to Customer’s
Response:
I believe I fully understand the customer's concern here. It's about the future, and whether the leak will start up again. After the work was done, I inspected it twice and found everything to be up to industry
standards. However, previous to making an offer to resolve this matter I will comment that the customer and I did not
have any discussions as to exactly how the first canal was
done, or how the second would be done either. I believe the customer made some assumptions that were not discussed with me. The canales were replaced and they stopped leaking. The first canal was
included with other work that carried a five year warranty. As a stand-alone project, the second carries a one year warranty, as spelled out in writing in her estimate. Meanwhile, the leak has stopped and the
standing water that sits in front of the drain is acceptable by industry
standards (as I said previously the structure underneath dictates whether that
happens). However, in an effort to
resolve this matter, I hereby offer to extend the warranty to five years, under
the same terms and conditions as the first service we rendered. I hope that will be satisfactory.
Complaint: [redacted]
I am rejecting this response because: My independent stucco consultant has opined that the discolorations on the front wall, above the front windows and above the garage door are the result of an accelerated curing issue. He has also opined that the "fix" is well-known: by applying Fogcoat, an El Rey product, and if that is unsuccessful, by applying Allegro, also an El Rey product. Stucco Seal has not done this, nor offered to do this. I am mindful that Fogcorat has to be applied in warm weather, and should Stucco Seal offer to apply Fogcorat, and, if necessary, Allegro, in the spring, that would be acceptable to me.Please understand: the re-stucco of my home by Stucco Seal has left me with a home surface that is discolored in many areas. This is not normal (and, regarding Stucco Seal's assertion that when stucco is wet it's wet, none of the many other stucco homes in my development have similar areas of discoloration at any time). The re-stuccoing of my home by Stucco Seal has not resulted in a normal, or acceptable, finish. I ask Stucco Seal to cure this defect according to industry standard, that is, by applying Fogcorat and, if necessary, Allegro, in the spring. If not, I will, reluctantly take the next step.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I'm sorry we have been unable to satisfy this customer. We have done what has been recommended by her independent consultant. When the stucco is wet it's wet. Perhaps her independent consultant can prevent that from happening.