Verizon Wireless Reviews (905)
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Verizon Wireless Rating
Description: CELLULAR TELEPHONE SERVICE & SUPPLIES
Address: 116 W US Highway 64 Unit B, Murphy, North Carolina, United States, 28906
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Review: In May I sent my Nokia Lumia to Protect Cell for repair. After paying an additional fee of $125.00, they sent me a different Nokia phone. On July 16 I had to send back this phone for repair. Two weeks later on July 29 after calling and complaining, they mailed me yet another Nokia phone. On Aug 6 I had to mail that phone back to them as it was defective again. After numerous calls and at times sitting on hold for over an hour, and being hung up on, my complaint still remains unresolved. I have no working phone. On Sept 2 I had no other choice but to declare this phone as stolen. I had to contact Verizon to report it as such, as a result I am now being changed by Verizon and additional $583.00.Protect Cell did not do what they advertise, I was not been protected, Its been almost a month without a device. I believe they stole the phone to obtain my identity and resell the phone. They took my money and are not providing service.Protect cell failed top provide Customer service,protection to the customer.committed theft by fraudDesired Settlement: Since this phone has been declared as stolen, I am personally charging Protect Cell with theft ( value of the phone originally is $550.00) I want Protect Cell to provide a brand new phone from the Manufacture.I want a written letter of apology from the President of the company. The Company must retrain all customer service reps and technicians and provide documented proof to their local Revdex.com that there employees are performing as outlined.
Business
Response:
September 8, 2014
This letter is in response to the recent complaint filed on behalf of [redacted] received by Verizon Wireless on September 5, 2014. In the complaint, Mr. [redacted] stated that he sent his device to Protect Cell for a repair. Protect Cell sent him a replacement device that became defective and he was required to return that device as well. Mr. [redacted] stated that he has been without phone for a month and unable to get any resolution through Protect Cell. Mr. [redacted] is requesting that a replacement device be provided to him from Verizon Wireless due to the insurance plan was sold to him through an Authorized Agent Location.
Upon receipt of this complaint, a thorough review was completed. Our records indicate that Mr. [redacted] purchased new service on July 17, 2013 with Cellular & More, which is an Indirect Retailer for Verizon Wireless. An Indirect Retailer is a third party company who has been authorized to sell our products and or services, in conjunction with their own contractual agreement. The insurance he paid for up front was not applied to his Verizon Wireless account. Protect Cell can be reached at ###-###-#### for any future concerns regarding their services and coverage.
On September 5, 2014, we spoke with Mr. [redacted] regarding his insurance claim issue. Mr. [redacted] stated that he has been in contact with Protect Cell; however, his issue has not been resolved. To address Mr. [redacted]’s concerns, we offered to process an In-House Insurance Claim at no cost, which he accepted. We also informed Mr. [redacted] that he can add insurance through Asurion, the direct insurance provider for $5.18 per month to cover his device. He declined to add the insurance today; however, Mr. [redacted] is aware the insurance can be added within 30 days of purchase. Mr. [redacted] was satisfied with this resolution.
Verizon Wireless appreciates that opportunity to respond to all concerns and apologizes for any inconvenience this matter may have caused. If you have any further questions or concerns, you may contact me directly at (###-###-####), Monday through Friday between the hours of 8:30 AM and 4:30 PM ET.
Sincerely,
Executive Relations
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID 1[redacted] and find that this resolution is satisfactory to me.
Regards,
I was promised a monthly data credit for the length of my contract, with the purchase of a tablet. The first month the credit was there. The second month, no credit. And of course it turns out I could have removed the phone number attached to my tablet, within the first two weeks, but I was unaware I had a phone number attached to said tablet, and since the credit showed up as promised, it didn't matter. The second month when the credit didn't show up, it was too late to cancel the tablet line, without a $100+ disconnection fee (the total changed 3 different times, depending on who I talked to.)
I was also charged $250! More than the "sticker" price on my phone. That I take some responsibility for, because I didn't check my receipt before leaving.
It is obvious that Verizon has ZERO interest in decent customer service. They will be losing at least three customers, as soon as our contracts are up.
Verizon Wireless is the most FRAUDULANT AND UNETHICAL company, I have EVER done business with. I have been lied to, scammed, and they have made promises to me, that have fallen more than short, over and over. Example #1 - I am paying for UNLIMITED talk and text, yet charged for data usage. I have my daughters phones set up so they can't use more than 5 G's of data per billing cycle. Yet, when they reach their data limit prior to the billing cycle, they can no longer text because of how texting is tied to data (I am paying for UNLIMITED TEXT.. however NOT RECEIVING UNLIMITED TEXTING). This is just one example of the 5 other examples, of what I have been dealing with since I switched to Verizon in November 2014. I just want out of my contracts. I no longer want to EVER do business with VERIZON again. My bill is now DOUBLE, what I was previously paying. The sales associate who sold me the plan promised me that he could save me money. Initially, it appeared that way, until I received my first bill, and every bill there after has been more and more and more!! With as many complaints as Verizon has had on here, it's hard for me to believe that they truly have an A+ rating... really?? Horrible.. Horrible Company!! I just want OUT, and as FAR...FAR away as I can get from them!! I think they should be responsible to pay for me to return back to my previous service, where I actually received the service I was promised and provided with [redacted], since they can't provide the "better and cheaper service they claim they could". UNACCEPTABLE Business Practices!!
Review: BILL FOR DECEMBER CAME IN WAY OVER. CALL REP BY THE NAME OF [redacted]. SHE SAID THAT THEY WOULD CREDIT ACCOUNT IN THE AMOUNT OF $580.00. THE NEXT BILL CAME IN AND THE $580.00 HAD BEEN INCLUDED IN THAT BILL. CALL BACK AND SPOKE TO [redacted] AND [redacted]. [redacted] CLAIMED THAT THE OFFER HAD BEEN REJECTED. OFFERED AND 25% DISCOUNT. TOLD HIM WHAT [redacted] SAID BUT HE SAID HE COULD ON DO WHAT THE SUPERVISOR TOLD HIM. CALLED BACK AND TALKED TO [redacted] AND SHE SAID THAT SHE WOULD GET THE SUPERVISOR TO PULL THE RECORDING OF [redacted] AND MY CONVERSATION AND SSID THAT IF [redacted] TOLD ME THEY WOULD CREDIT MY ACCOUNT THE $580.00 THAT IT WOULD BE TAKEN CARE OF. SHE SAID THAT SHE WOULD SEND A MESSAGE TO THE SUPERVISOR TO PULL THE RECORDING. [redacted] ALSO SAID THE A REP WOULD CONTACT ME WITHIN 7 TO 10 BUSINESS DAYS WITH THAT INFO. STILL WAITING FOR THAT. THE NEXT BILL CAME IN THE SAME WAY WITH THE $580ADDED TO IT. CALLED BACK AND TALKED TO PEARRACY.EXPLAINED THE SAME THING OVER ND HER REPLY WAS THAT IT WOULD ONLT GET [redacted] IN TROUBLE.I ASKED TO SPEAK TO A MANAGER TO GET THEM TO GO BACK AND LISTEN TO THE RECORDED CONVERSATION BETWEEN [redacted] AND I. WAS TOLD THAT A MANAGER WAS NOT AVAILABLE. SERVICE WAS TURNED OFF ON MARCH 20 2015. CALLED BACK AND TALKED TO T[redacted]. EXPLAINED THE WHOLE THING OVER AGAIN. ASKED IF ALL THE CONVERSATIONS WERE RECORDED AND KEPT AND HER RESPONSE WAS YES. SHE THEN GOT A MANAGER BY THE NAME OF [redacted] ON THE PHONE AND I EXPLAINED THE SAME THING TO HER . SHE SAID THAT THEY WERE NOTES IN THE FILE BUT WOULD NO DISCLOSE ALL OF THEM. NONE OF THE REPS WOULD GIVE THEIR LAST NAME.STACY DID TELL ME THAT SHE WOULD PASS THE INFO ON TO ANOTHER MANAGER BT THE NAME OF CHRIS AND WOULD HAVE HIM GIVE ME A CALL. HE CALLED AT 6:22 PM AFTER I HAD LEFT WORK. HE SAID IN THE MESSAGE THAT DUE TO [redacted] NO LONGER WORKING FOR VERIZON THAT HE COULD NOT RETRIVE THE MESSAGE IN QUESTION AND THAT THERE WOULD BE NO $580.00 CREDIT TO THE BILL. HE SAID THAT HE COULD OFFER A 25% DISCOUNT ON THE AMOUNT WICH IS $145.00 .Desired Settlement: PULL THE RECORDING OF THE CONVERSATION BETWEEN [redacted] AND MYSELF AND LISTEN TO THE STATEMENT WHERE SHE SAID THEY WOULD CREDIT MY ACCOUNT THE $580.00
Business
Response:
Executive Relations conducted a thorough review of Ms. [redacted]'s complaint and concern. Mr. [redacted] had the Cantenna installed for internet usage. During the month of December there was a spike in usage charging Ms. [redacted]'s account $580.00. During a call into Customer Care on January 12th, 2015 Ms. [redacted] was promised and issued a credit of $580.00 to offset the overage charges. On January 13th, the credit adjustment was denied by a supervisor. Ms. [redacted] had been a Verizon Wireless customer since 1998. In the interest of goodwill Executive Relations offered to issue the full amount of $580.00 originally offered to Ms. [redacted]. Ms. [redacted] accepted the offer and is satisfied. Verizon Wireless appreciates the opportunity to respond to Ms. [redacted]’s concerns. Verizon Wireless appreciates the opportunity to respond to all concerns and apologizes for any inconvenience this matter may have caused. If there are any questions regarding this direct correspondence, please contact me directly at ###-###-####, ext: 2143744. I am in the office, Monday – Friday, from 8:30 a.m. until 5:00 p.m., EST. Sincerely, [redacted] M.National Executive Relations – Verizon Wireless
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
But it came after I changed providers. It could have been resolved if the provider would have done as they said after the first call. Took a lot of time ,calls and the Revdex.com getting involved to fix.
Regards,
worst of worst
I'm a verizon wireless customer. recently upgraded to iphone 6. but I didn't unbox the new iphone, I want to give it to my wife as a gift. so I need to switch my phone number from iphone 6 back to my old iphone.
Went to this [redacted] verizon wireless booth and asked for help. the guy worked there, he just want to fool me around. at the first time, he told me that after upgraded, my old sim card is a dead body, can't put phone number back to it and ask me to buy a new sim card at $25. after I told hime, I had a successful switched back last year, he changed his story, told me this year verizon changed policy, can't switch back to old sim card, all I have to do is buying a new sim card at $25.
I didn't believe him. went back to home and chated online with verzion customer service perosn, Uver. he is very helpful and asked for my phone's IMEI and ICCID number, within 1 minute, he switched my number back to the old sim card. they are different!
I was very angry about that guy at booth. he is such a dishonest person. fool people around and wasted people's time.