Vellve Systems Reviews (2)
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Vellve Systems Rating
Address: 4548 Old Pineville Rd Ste D, Charlotte, North Carolina, United States, 28217-1807
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I purchased laptops for my business with them with no problems back in 2/18/One of them had issues months later, I understand the warranty was directly with the manufacture (Lenovo) however, I still took it to Vellve Systems to see if they could help me with the problemWhen I arrived, the gentleman behind the counter checked it and asked me to drop it off for further diagnostics (no charge) a day later a lady called me back saying they were going to fix it at no charge they would just be reimbursed by Lenovo, I was amazingly surprised by their effort to help me out in this matter, this obviously made the process a lot faster because Lenovo had originally asked me to ship the computer to themI recommend anyone to use their services or purchase any computer from themTheir quality of customer service and technical skills are way beyond than expectedThank you
I purchased 3 laptops for my business with them with no problems back in 2/18/2014. One of them had issues 7 months later, I understand the warranty was directly with the manufacture (Lenovo) however, I still took it to Vellve Systems to see if they could help me with the problem. When I arrived, the gentleman behind the counter checked it and asked me to drop it off for further diagnostics (no charge) a day later a lady called me back saying they were going to fix it at no charge they would just be reimbursed by Lenovo, I was amazingly surprised by their effort to help me out in this matter, this obviously made the process a lot faster because Lenovo had originally asked me to ship the computer to them. I recommend anyone to use their services or purchase any computer from them. Their quality of customer service and technical skills are way beyond than expected. Thank you