Initial Business Response / [redacted] (1000, 5, 2014/09/19) */ To whom it concerns: I will address the concerns as they appear in your letter I first of all I was surprised to read of the spare tire story, because here at the dealership we have no record of this issue taking placeDid you report this problem to us? This is without a doubt a warranty problem and a simple work order and request to the manufacturer would have repaired this as well as any resulting damage [redacted] The problem with the lighting of the water heaterAs the customer service manager here at Vellner Leisure Products, I was happy to read in your letter that you had many of the staff trying and working hard to rectify the non-existing problem with the water heaterWe happily provide a comprehensive detailed showing of all of the features of the customers new RV, including the water heater, and the customer signed off to the affect that they were comfortable with the operation of the unitIf the heater latch was not on, we had no way of knowing over the phone some km from usThere is no shortage of help, consulting the owner's manual can provide a great deal of help troubleshooting, as well as providing help lines to talk to the people that built the heater to aidThe unit is located in a center with several RV dealersIf a warranty problem occurs for an appliance it can be dealt with at almost any RV dealer and again there are several nearbySorry we were looking deeper into the problem as to what was being explained to us over the phone and, I guess we all thought you remembered how to turn it onSo my point here is many were trying to help, I'm sorry if we were all unsuccessfulThat was unfortunate The [redacted] carryout has been found to be in good working order by the manufacturer, the product has no defectsWe are able to deal with warranty or defective products and return said items and reimburse customers when the problem arisesWith the findings when tested to be positive by the manufacturer, there is no recourse under warranty to takeThe fact that the product you bought is not totally compatible with an existing piece of equipment is in no way a warranty issueVellner Leisure Products throughout this entire ordeal has gone to no small expense in man power and dollars in research and addition of wiring to help with the use of the [redacted] at no charge to the customerTo allow you to return a used [redacted] carryout that has been shipped around the country, you would be asking Vellner Leisure Products to resell a used unit to a different customer because you did not do any research as to whether the product would even work with your existing equipmentAnd your disappointment has somehow become the problem of Vellner Leisure Products After a full review of your concerns I feel we have gone above and beyond to deal with this matter
Please do research on this company can only find one good review and many bad ones mine includedSearch Google review where people must submit their names to get posted***, shop red deer no good reviewsSad sad sad business
Initial Business Response /* (1000, 5, 2014/09/19) */
To whom it concerns:
I will address the concerns as they appear in your letter.
I first of all I was surprised to read of the spare tire story, because here at the dealership we have no record of this issue taking place. Did you...
report this problem to us? This is without a doubt a warranty problem and a simple work order and request to the manufacturer would have repaired this as well as any resulting damage. [redacted]
The problem with the lighting of the water heater. As the customer service manager here at Vellner Leisure Products, I was happy to read in your letter that you had many of the staff trying and working hard to rectify the non-existing problem with the water heater. We happily provide a comprehensive detailed showing of all of the features of the customers new RV, including the water heater, and the customer signed off to the affect that they were comfortable with the operation of the unit. If the heater latch was not on, we had no way of knowing over the phone some 800 km from us. There is no shortage of help, consulting the owner's manual can provide a great deal of help troubleshooting, as well as providing help lines to talk to the people that built the heater to aid. The unit is located in a center with several RV dealers. If a warranty problem occurs for an appliance it can be dealt with at almost any RV dealer and again there are several nearby. Sorry we were looking deeper into the problem as to what was being explained to us over the phone and, I guess we all thought you remembered how to turn it on. So my point here is many were trying to help, I'm sorry if we were all unsuccessful. That was unfortunate.
The [redacted] carryout has been found to be in good working order by the manufacturer, the product has no defects. We are able to deal with warranty or defective products and return said items and reimburse customers when the problem arises. With the findings when tested to be positive by the manufacturer, there is no recourse under warranty to take. The fact that the product you bought is not totally compatible with an existing piece of equipment is in no way a warranty issue. Vellner Leisure Products throughout this entire ordeal has gone to no small expense in man power and dollars in research and addition of wiring to help with the use of the [redacted] at no charge to the customer. To allow you to return a used [redacted] carryout that has been shipped around the country, you would be asking Vellner Leisure Products to resell a used unit to a different customer because you did not do any research as to whether the product would even work with your existing equipment. And your disappointment has somehow become the problem of Vellner Leisure Products.
After a full review of your concerns I feel we have gone above and beyond to deal with this matter.
Please do research on this company can only find one good review and many bad ones mine included. Search Google review where people must submit their names to get posted. [redacted], shop red deer no good reviews. Sad sad sad business.
Initial Business Response / [redacted] (1000, 5, 2014/09/19) */ To whom it concerns: I will address the concerns as they appear in your letter I first of all I was surprised to read of the spare tire story, because here at the dealership we have no record of this issue taking placeDid you report this problem to us? This is without a doubt a warranty problem and a simple work order and request to the manufacturer would have repaired this as well as any resulting damage [redacted] The problem with the lighting of the water heaterAs the customer service manager here at Vellner Leisure Products, I was happy to read in your letter that you had many of the staff trying and working hard to rectify the non-existing problem with the water heaterWe happily provide a comprehensive detailed showing of all of the features of the customers new RV, including the water heater, and the customer signed off to the affect that they were comfortable with the operation of the unitIf the heater latch was not on, we had no way of knowing over the phone some km from usThere is no shortage of help, consulting the owner's manual can provide a great deal of help troubleshooting, as well as providing help lines to talk to the people that built the heater to aidThe unit is located in a center with several RV dealersIf a warranty problem occurs for an appliance it can be dealt with at almost any RV dealer and again there are several nearbySorry we were looking deeper into the problem as to what was being explained to us over the phone and, I guess we all thought you remembered how to turn it onSo my point here is many were trying to help, I'm sorry if we were all unsuccessfulThat was unfortunate The [redacted] carryout has been found to be in good working order by the manufacturer, the product has no defectsWe are able to deal with warranty or defective products and return said items and reimburse customers when the problem arisesWith the findings when tested to be positive by the manufacturer, there is no recourse under warranty to takeThe fact that the product you bought is not totally compatible with an existing piece of equipment is in no way a warranty issueVellner Leisure Products throughout this entire ordeal has gone to no small expense in man power and dollars in research and addition of wiring to help with the use of the [redacted] at no charge to the customerTo allow you to return a used [redacted] carryout that has been shipped around the country, you would be asking Vellner Leisure Products to resell a used unit to a different customer because you did not do any research as to whether the product would even work with your existing equipmentAnd your disappointment has somehow become the problem of Vellner Leisure Products After a full review of your concerns I feel we have gone above and beyond to deal with this matter
Please do research on this company can only find one good review and many bad ones mine includedSearch Google review where people must submit their names to get posted***, shop red deer no good reviewsSad sad sad business
Initial Business Response /* (1000, 5, 2014/09/19) */
To whom it concerns:
I will address the concerns as they appear in your letter.
I first of all I was surprised to read of the spare tire story, because here at the dealership we have no record of this issue taking place. Did you...
report this problem to us? This is without a doubt a warranty problem and a simple work order and request to the manufacturer would have repaired this as well as any resulting damage. [redacted]
The problem with the lighting of the water heater. As the customer service manager here at Vellner Leisure Products, I was happy to read in your letter that you had many of the staff trying and working hard to rectify the non-existing problem with the water heater. We happily provide a comprehensive detailed showing of all of the features of the customers new RV, including the water heater, and the customer signed off to the affect that they were comfortable with the operation of the unit. If the heater latch was not on, we had no way of knowing over the phone some 800 km from us. There is no shortage of help, consulting the owner's manual can provide a great deal of help troubleshooting, as well as providing help lines to talk to the people that built the heater to aid. The unit is located in a center with several RV dealers. If a warranty problem occurs for an appliance it can be dealt with at almost any RV dealer and again there are several nearby. Sorry we were looking deeper into the problem as to what was being explained to us over the phone and, I guess we all thought you remembered how to turn it on. So my point here is many were trying to help, I'm sorry if we were all unsuccessful. That was unfortunate.
The [redacted] carryout has been found to be in good working order by the manufacturer, the product has no defects. We are able to deal with warranty or defective products and return said items and reimburse customers when the problem arises. With the findings when tested to be positive by the manufacturer, there is no recourse under warranty to take. The fact that the product you bought is not totally compatible with an existing piece of equipment is in no way a warranty issue. Vellner Leisure Products throughout this entire ordeal has gone to no small expense in man power and dollars in research and addition of wiring to help with the use of the [redacted] at no charge to the customer. To allow you to return a used [redacted] carryout that has been shipped around the country, you would be asking Vellner Leisure Products to resell a used unit to a different customer because you did not do any research as to whether the product would even work with your existing equipment. And your disappointment has somehow become the problem of Vellner Leisure Products.
After a full review of your concerns I feel we have gone above and beyond to deal with this matter.
Please do research on this company can only find one good review and many bad ones mine included. Search Google review where people must submit their names to get posted. [redacted], shop red deer no good reviews. Sad sad sad business.