Van Shaw Enterprises LLC

Customer was happy with the job discussed with the customer upfront about everything and the customer did not have the funds wrote us two bad checks the customer was dishonest and trying to get free work we have filed lien already against customers property and will not release that lien till we are paid in full period customers should have not committed to have work done if they did not have the funds to pay for the work

Complaint: [redacted] I am rejecting this response because: Sent 12/5/11:54:PMRead by [redacted] on 12/5/11:56:PM Complaint: [redacted] I am rejecting this response because: MrV**, how can you consider this matter resolved when you have not completed your end of the agreement in which you stated you would refund my $4, Despite phone calls, you have yet to give my money back to me This matter is not resolved, and will not be resolved until you give me the refund that I am owed.Sincerely, [redacted] ***

We are not responsible a outside company did the estimate this was discussed with the customers everything was honest and above board the customers agreed to paying someone to go give a bid they did they told customers or would cost additional funding and the customers decided to wait we are not responsible for any refunds

Work was satis

Complaint: ***I am rejecting this response because: I am pleased that MrS*** has indicated this time he will send a copy of our agreement and in a prior response he indicated he would send a copy of the bid
I do not know whether he plans on mailing them or sending them by email I would suggest that he send both items as attachments to his response to the Revdex.com Then everyone can see that he has done as he has said he would This would go a long long way to resolving our issue.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
In my mind, it's either here or
small claims At least here there won't be an official record, so I see that as being in the favor of the business
We have no interest in warranty work, we request the following:
$1,down payment returned
$for materials to replace those that were rendered useless by the business
$for demolition of unusable shower
$for ceiling repair
$unknown Plumber and new tile contractor found further damage this morning in the drain area and the plumber is preparing a quote for work.
$unknownAny other costs that may arise from required repair work that we have yet to stumble across We hope this number to be $
All we are asking for is for our house to be returned to the state in which it was before the business did any work on it We're not asking for damages for emotional trauma, for the fact that our bathroom has been completely unusable for a month and a half, or for the time it has taken us to deal with this mess We feel this to be more than fair
It should be noted that we have already commenced work on redoing the bathroom and have found further critical issues with the workmanship while we were dismantling the shower again, including holes being drilled through the pan liner and shower drain flange These issues have been documented in writing and photos Also, all numbers provided are not arbitrary but are our actual costs that we have paid to buy new materials and costs to licensed contractors to do the repair work
I look forward to a quick resolution to this issue
Sincerely,*** ***

Sent 12/5/9:58:AMThis matter has been resolved

Complaint: [redacted]
I am rejecting this response because:
The response was unfinished.  I await a further response before officially responding to the contractor.
Sincerely,[redacted]

Customer was happy with the job discussed with the customer upfront about everything and the customer did not have the funds wrote us two bad checks the customer was dishonest and trying to get free work we have filed lien already against customers property and will not release that lien till we are...

paid in full period customers should have not committed to have work done if they did not have the funds to pay for the work

I did not receive the company response until today when I called to see why I had not heard anything.  They resent the response and I am now responding to that response.
This company is in the business of finding various contractors and getting bids for people from those contractors.
I was given a verbal bid by Mr. S[redacted] and I asked for a written bid and also the name of the company giving the bid.  I have not received either of these things.  I called Mr. S[redacted] today and asked again for this information and he would not give it to me and hung up the telephone.
On Mr. S[redacted]s business card it says that estimates are free anytime.  Because this work site was a considerable distance I agreed to pay some money up front to cover the costs for someone to go the job site to get the information to make a good bid.  
Some of the information shared with me over the telephone did not seem to correspond to the job site, so I question whether anyone even made the trip to the job site.  With a written bid, which is common in the construction industry, I would be able to determine what was included in that bid.
Mr. S[redacted] has not completed his part of the deal until I receive a written bid on the contractors letter head with the name of the person making the bid.
Please don't just close this because Mr. S[redacted] said someone else in responsible.  It really is not that easy until I am provided the information.
[redacted]

I sent this information in and Mr [redacted] should have his copy and should not be relying on us to provide him with this information he was already given and we have sent this information we would like this case closed immediately this is wasting a lot of time and we have tried to do everything we could to assist in these matters but its getting ridiculous

Thanks but not interested

We are not responsible  a outside company  did the estimate  this was discussed  with the customers  everything  was honest and above  board the customers  agreed  to paying someone  to go give a bid they did they told customers  or would...

 cost additional  funding  and the customers  decided  to wait we are not responsible  for any refunds

We did a through job the customers had alot of personal issues with family in the house with drugs and alcohol being abused it was not a safe enviroment for the workers so we did the job and wasnt interested in the other work that was not done that was additionally added

Complaint: [redacted]I am rejecting this response because: Mr. V[redacted] response does not correspond to the reason for our complaint.  He called me on 10/7 at 8:30 in the morning and he still did not follow what our complaint was.  During the conversation, he was given the following as what is being asked for in order to resolve this situation.
First, he still refuses to give us copies of the contract(s) I signed.  We need these copies.  He also failed to give me a copy of the receipt showing I had paid him in cash the first time, and by credit card the second time.
Second, I informed him that we do not want him or his workers to come on the property any more.  The only thing that they might need to do is to deliver the "CertainTeed Landmark Heather Blend" shingles that he says he has ordered.
Third, We need to see documentation in writing showing the following:   The original agreement was to do A) a realignment of the lock on the front door, which was done.  B) replacing the damaged tile in the upstairs bathroom, which was not done because the workers told me that they couldn't do this without replacing the whole floor which I did not authorize. C) putting dry wall up to cover the 21 inch by 66 inch hole in the family room wall, which was done.  D) realign the back screen door so it can open fully, which was done.  E) realign the metal weather stripping on the back door so it opens without sticking, which was done.  F)  Replace the old locks on the back door, which was done but was not adjusted correctly so it doesn't latch when lock and can be pushed open easily even when locked.  G) Replace the threshold for the entry into the shop. This was not done.  H) Replace the back garage door and lock.  When the workers went to do this they were unable to just replace the door, they had to get a door with a frame.  I authorized their putting in a metal door with frame for $275.00.  The door went is great, but when they were putting in the locks the took chunks out of the frame that are clearly visible from inside the shop and look horrible. And finally I) which was to repair the flashing on the roof between the garage and the house that was installed incorrectly by another company. And to also repaint the siding that was flaking around the flashing, which has not been done.  For the above stated work Mr. V** charged me $1,360.00. 
Mr. V** than came back to me and told me that the flashing repair was going to be much more extensive that originally quoted and that it was going to cost an additional $3,100.00.  He also told me that he would need to order the shingles.  He then charged my credit card for $4,136.00 which I did not authorize.  He says he told me that there would be additional fees for taxes and a credit card fee above and beyond the amount quoted.  Neither my daughter or I have any recollection of this being said.
Mr. V** had 2 workers come one day about mid morning and they were gone to get supplies before my daughter came home from work that day at 2:30.  They were gone about 4 hours and showed up later that day with the door, a single panel of sheet rock and a gold colored lock set that had 2 deadbolts and 2 locks in the package.    His workers failed to show at that next time they promised to be there, with no calls or any communications to let us know that they weren't going to be there.  He did have one worker come back in the mid afternoon and stay until twilight.
During our phone conversation Mr. V** said he would send us a written accounting for the supplies that have been used to date (1 metal door with frame, lock set, 1 sheet of sheet rock, sheet rock compound, and drywall joint tape) and the CertainTeed Landmark Heather Blend roofing tiles that have been ordered; along with the accounting for the time his workers have put into this job.  He promised to send this to me on Monday the 10th of October via mail.
Once we get this document and can review it, we will be able to move forward with this situation and getting a refund.
Sincerely,
[redacted]

We spoke with the customer and they explained that there Roofing was done incorrectly from a company that went out of business we did not solicit this Roofing repair we were there to perform another job when the customer  asked could we repair the mistakes the other company made we did the...

first job and we signed the second the customer was told upfront about all charges and fees and agreed and signed the contract  we have been upfront from the very beginning we have several jobs going on and have still tried to keep in touch with the customers  we bought material and told the customers what was needed we have signed contracts from the customer  as well as material this needs to be closed this customer is getting what was asked she's trying to get additional money off given what was agreed and what was signed on her contract our company always does what ever it can to make sure the customers are 100 percent happy and unfortunately it doesn't happen all the time

Complaint: [redacted]I am rejecting this response because:
Sent 12/5/2016 11:54:16 PMRead by [redacted] on 12/5/2016 11:56:09 PM Complaint: [redacted]I am rejecting this response because: Mr. V**, how can you consider this matter resolved when you have not completed your end of the agreement in which you stated you would refund my $4,100.00.  Despite phone calls, you have yet to give my money back to me.  This matter is not resolved, and will not be resolved until you give me the refund that I am owed.Sincerely,[redacted]