Van Gogh School Photographers

Complaint: [redacted] I am rejecting this response because: Your receptionist and the manager promised me that I could keep the photo as well as I would receive a refund check in the mail for the amount of the photo so why have I not received it yet?! [redacted] ***

My son had his first communion pictures done the beginning of May of 2017, while other received their pictures, my family waited patientlyMy emails inquiring about the missing photos went unanswered and there was no phone number to callWhen I was finally contacted, I had to wait another month only to receive the WRONG picturesI had to again email to inform them of their mistake in sending the wrong picturesI finally received the pictures on October 2nd of that was MONTHS LATER As someone who works in customer service I can assure you that if a mistake was made, I would not only make sure to correct it myself, but that it be done in a timely mannerUnfortunately, this is the company that my son's school uses so I really do not have an option but to order from you again

My daugther never recieved the photos and we paid $something

My son had his first communion pictures done the beginning of May of 2017, while other received their pictures, my family waited patientlyMy emails inquiring about the missing photos went unanswered and there was no phone number to callWhen I was finally contacted, I had to wait another month only to receive the WRONG picturesI had to again email to inform them of their mistake in sending the wrong picturesI finally received the pictures on October 2nd of that was MONTHS LATER
As someone who works in customer service I can assure you that if a mistake was made, I would not only make sure to correct it myself, but that it be done in a timely mannerUnfortunately, this is the company that my son's school uses so I really do not have an option but to order from you again