Valuemystuff.com

Dear Revdex.com,
Thank you for your emailWe never like hearing that our customers have a complaint about us or our services but are committed to an efficient resolution process once a complaint is made.
I understand that the nature of the complaint was that the
customer did not receive the requested appraisal and asked for the $appraisal fee returned.
It seems that the customer's appraisal was saved as a draft rather than submitted to our expertsI am unsure as to whether the customer called our phone number prior to ask for the refund, but we always recommend our customers to call us if they have not received an appraisal within the guaranteed time of hours as posted on our website.
Per our records, the customer was refunded on September *** as per the below:
Refund *** * * $08/**/15:39:
CreditsPurchased_PayPal 540*** * * $04/**/12:50:refunded
Please do extend my apologies for any miscommunication and I hope that the customer will transact with us in the future should she wish to receive an online appraisal

Review: Dear [redacted],You have opened a dispute for the payment you made to ValueMyStuffNow Ltd.on Aug *, 2014 (Transaction [redacted]) indicating that you did notreceive the item you purchased.----------------------------------------------------------------Transa...⇄ details----------------------------------------------------------------Seller's Name: ValueMyStuffNow Ltd.Seller's Email: [redacted]eller's Transaction ID: [redacted]Transaction Date: Aug *, 2014Transaction Amount: -$10.00 USDYour Transaction ID: [redacted]Case Number: [redacted]Buyer's Transaction ID: [redacted]Desired Settlement: Amount paid $ 10.00. They guaranteed an answer in 48 hrs., and I've heard nothing. I filed a complaint with [redacted], and now I can't even access my account with [redacted]. I want my money back.

Business

Response:

Dear Revdex.com,

Thank you for your email. We never like hearing that our customers have a complaint about us or our services but are committed to an efficient resolution process once a complaint is made.

I understand that the nature of the complaint was that the customer did not receive the requested appraisal and asked for the $10.00 appraisal fee returned.

It seems that the customer's appraisal was saved as a draft rather than submitted to our experts. I am unsure as to whether the customer called our phone number prior to ask for the refund, but we always recommend our customers to call us if they have not received an appraisal within the guaranteed time of 48 hours as posted on our website.

Per our records, the customer was refunded on September [redacted] 2014 as per the below:

Refund [redacted] $10.00 08/**/2014 15:39:34

CreditsPurchased_PayPal 540[redacted] $10.00 04/**/2014 12:50:17 refunded

Please do extend my apologies for any miscommunication and I hope that the customer will transact with us in the future should she wish to receive an online appraisal.