Valorebooks

I sent my textbooks to be sold to this company two months ago. In that time frame I have yet to receive payment for these textbooks. Upon contacting them about not receiving payment, they were able to verify it was deliver to the wrong address but I never received any feedback on that check. The women I spoke to had supposedly reissued a check on August 2nd. At this moment in time I have yet to receive any form of payment and upon reaching out to the company for assistance, their only solution is to reissue another check with no certainty of when it will arrive and with no tracking information. They have now had my property for over two months with no viable solution being offers to me.

On July 4th, 2019, I entered into an agreement to sell a textbook to ValoreBooks for the sum of $50.45. I sent in the textbook are requested and it was received on July 12, 2019. I received an email on July 13, 2019 stating my item could not be sold back. The email stated I could have the textbook returned by contacting them within 14 days. I replied to the email requesting that my textbook be returned to me and received a confirmation email for my request from ValoreBooks on July 16, 2019. The confirmation email stated my textbook would be returned to me within 30 days. I sent a follow up email to ValoreBooks on August 16, 2019 as I had not received my textbook and the 30 day period had passed. I received a response from ValoreBooks stating they could see the return request, however could not find return tracking for my item. The email stated they would be depositing $50.45 into my *** account within 3 to 7 business days. I sent a follow up request to ValoreBooks on August 26th and again on August 28th as the deposit of $50.45 never showed up in my *** account. ValoreBooks has not responded to my requests and has not deposited the money. ValoreBooks received my property and never returned the property or the agreed upon monetary compensation.

I have been waiting for payment for OVER A MONTH from this company when it shouldn't have taken anymore than 7 business days to receive it. I get excuse on top of excuse as to why I haven't received my payment yet. First it was said my ***l account wasn't confirmed (which it was), then it was they switched banks, now it's to the point of supposedly arriving into my account by the end of today (which I highly doubt). I need the money for my books I sent in.

I sold over 20 books back to this company and they have not paid me any money, they owe me about 500$, I have been going back and fourth with the company regarding the payment and they tell me every time payment will be reissued.

I was issued a check for $284 for books I sent but the check bounced; I also am owed another $294 for a second shipment which was never received by me despite the fact that Valore Books received the shipment (per them) on July 18, 2019.

I returned Order *** and took it to *** to have it delivered. I was also delivering another package to a different address. The wrong package was sent to your location. The person at *** put the wrong label on the package. I contacted customer service and they informed me their is nothing that can be done. I have the original item and want to send it back to valorebooks. I need the package that was sent to your warehouse to be returned to me. The other merchant is charging me 128 dollars because the package was returned to you. It was sent with the label you provided me to ship it back so that is the tracking number is *** this is the product

Valore books stated they would refund me my money after I gave them my books they received my books but I still haven’t received my money. They received my order 5/22/19 still haven’t gotten my money as of 8/13/2019

I sold them my book on 07/22/2019 and as stated on website payment would be made via *** account within 2-7 days. However I never recieved payment at all. I wish I read the reviews prior to me sending my book. Per reviews it seem like everyone has had this problem and if everyone is experiencing this problem it should been resolved quickly. Also the response to everyone has been the same. OMG.. I wish I read the reviews first. It doesn't take this long for *** to receive funds from anyone. I just want my money or them to return my book asap.

I feel treated unfairly. Valore indicated three books would be suitable for purchase--all three are in similar condition. But rejected the two higher priced books and only bought the lowest price book (which I sent simply to recycle). Also, Valore did not return a color book jacket on one of the two returned books, but the books were returned. I should have checked Revdex.com.org first.

I received a letter from *** saying the Creditor - ValoreBooks stated that my husband owed them money for a textbook. My husband never purchased a textbook from this company and they have a fake email address for him. We contacted the collections agency and they stated this was a scam and that I need to have them send me an affidavit to complete and return to them to have this withdrawn from their system. ValoreBooks is a scam and needs to be reported. I do not want this in any way to affect my husband's credit as this was not a purchase he made. This is terrible they do this and waste people's time trying to clear their name of something they didn't do.

*** needs to be investigated or shut down NOW as there are numerous complaints against them. Please do something so they don't target the elderly or people not willing to investigate. Truly AWFUL.

Order #: ***

I am owed $189.97 for a sell-back order of *** that were approved in Good condition. This company fraudulently indicated payment was sent 7/11/19. A promise of 1-2 days through the buyback process, indicated payment would be delivered. It is now 7/16/19 and payment due via my *** account was never sent, and there are no indications that payment is coming. This company has clearly committed fraud, with no intentions of making good on its order. Through countless communications with company via email, the company has not addressed or even acknowledged the issue. They have no phone number, they demand you contact them via a message on their website. Please stay away, I didn't do my research and this is the result. I am owed $189.97 and I am prepared to take legal action.

THey have ripped me off several times now. They blatantly commit fraud and don't even reply to my emails.someone there should be put in jail for what they do.

I sold back a few textbooks to Valorebooks in 6/23 and they received them and processed and said they approved the payment which was sent via *** for $149.91 and told me that it takes 2-7 business days for the payment to process and well told is the 8th business day. I have reached via email, there support chat tickets and tried to find a customer service number but was unsuccessful. I also reached out to there *** page. I did everything I promised on my end only to be scammed out of my books and the payment promised. I would either like the payment that was promised by them for the books and or for them to send back my books to me!! I never received a transaction Id that states the transaction was even made.

I sent in a book for payment they never paid. I submitted my *** email to get paid and I have already made one ticket they said I needed to wait the full 7 business days it has been and sent another ticket for payment still nothing I want my money!!! They have my book so I want to be paid for it

Sold my book to this website and was promised $89 back. Sent in my book to them. Never got my payment via ***. Emailed the business over 10 times and they kept sending me an automatic message and prolonging a date. Last one said by 6/26 and that never happened. Asked to please send me back my book and they kept it. My book was stolen. This is fraud.

Sold a book to Valorebooks and they never issued payment. I contacted the support team and they assured me that payment was coming. It never came and I contacted them additional times after that and they never responded. Payment was never received.

ValoreBooks received my sellback order on Saturday May 11th, 2019. The order number is: ***.

Today is Wednesday, July 3rd, 2019.

My payment has not been received. I've contacted Customer Support a handful of times and have been deceived each time.

Let's begin with the first time I contacted Valore.

"Your check for $55.75 has been sent as of 5/23 to the address listed below. You should receive your check within 7-14 business days," ***.

Needless to say, that never arrived.

On Friday, June 7th, 2019 I was advised the following, also from ***.

"Unfortunately we experienced some issues with sellback payments. We have been informed that all back payments will be issued by the end of business day today. Again, we do apologize."

So, was it sent or not? I was advised that same day that a new check would be issued.

Let's fast forward a bit. I waited and waited and waited, nothing ever showed up.

I contacted Valore again on Saturday June 22nd, 2019.

They contacted me back three days later with the following.

"Our sincere apologies again for any delay in transit. Given the time it took the previous check to arrive, we please ask that you wait until the end of the week for your payment to arrive. If it has still not arrived, we are happy to reissue," advised ***.

I was then advised the following.

"Our accounting department is currently working through the volume of transactions we have at the moment. According to the update received this morning, your payment was issued 6/21/2019. Customers who have not received their payment will receive within 2-7 business days of that date. I do see that your order is flagged in our system to hopefully help expedite this time frame for you. Your order should pay out shortly."

Two to seven business days from the 6/21/19 would have been Tuesday, June 2nd, 2019.

On the same day, June 25th, 2019.

"Hi ***,

Of course not, but accounting clearly missed , apparently everything is fixed now and everyone should receive there payment shortly. Sorry for any inconvenience this may have cause you!

Thank you,
***"

My retort was as follows; "OK, so, now ... It should be here this week? No questions asked, two to seven days from last Friday?"

"Hi ***,

Yes..

Thank you,
***"

That didn't happen. I've waited and waited and waited. ***? Nearly instant. ***? Same thing. Valore? Who knows. Their reviews are laughable. I feel terrible for the two people they have working in Customer Support because clearly they have no idea what is going on. It's not their fault the company is absolutely abysmal.

Valore, you have my information. Please send me my check, for real this time! It'd be great to give me a tracking number too. Thanks!

I have been waiting for my 60$ for over a month now. They have been consistently telling me it will be an extra 2-7 days but I am not waiting over a month. I sent 3 books in with confidence that I will be getting my money in return but they have not helped me locate where my check is in the process, they just keep telling me sorry. I want my books back or my money back. My payment was processed successfully, and my books were in perfect condition. I am 100% scammed.

I sent 4 books to sell back to this company. I have been going back and forth with customer service because I have not received my payment. They paid me for one book and continue to claim that they are having issues with the payment processing. It has been 3 weeks since they received my books. Per their website payment was issued on June 11th yet I have only received payment for one book.

This company is a scam. They stole my books and although I have complain several times, no action has been made to remedy my issues.