Valleygirl Boutique

Complaint: [redacted] I am rejecting this response because:After initially contacting Valley Girl Boutique I told them the best/only way to really get in contact with me is via emailThey immediately responded to my emails taking my credit card informationHowever they REFUSED to reply back after I requested a return label and/or address to return the merchandiseThe next contact I received was from a police officer, I immediately contacted the boutique yet AGAIN asking them for the return address, and or what to do to resolve the matterThey demanded I pay for the merchandise that I had requested the return label/address for the last monthI understand there is a return policy, but when I company ignores requests and attempts at trying to return merchandise, that return policy really doesn't stand validMy credit card is completely valid that I provided them, and still isBut the amount they are trying to charge (over $1000) isn't going to go throughThe owner left me a voicemail (which is attached) on June 6th CLEARLY stating that this has been sent to collections, then someone else tried to tell me that "oh no this hasn't been sent to collections, you still have to pay." I most definitely, WILL not pay for items I have been trying to return to this "COMPANY" and to something that has been sent to collections! My lawyer has been in contact with the police department there and come to find out, this isn't the first issue of this happening with this companyWhich doesn't surprise me one bit after the ordeal they have put me throughThank youRegards, [redacted] ***

Good Day Ms. [redacted],My wife Sandra H[redacted] and I own several stores under the business names Valleygirl Boutique and Ruby Jane and we do operate a program called Shop Box.  In this program we send clothing to people's homes for them to try on and then they send back what they do not like and are...

billed for the remainder.  If nothing is returned within the return window then we bill the Credit card that they provide us when enrolling in the program.        [redacted], our "customer" took advantage of the fact that our Shop Box program does not bill for clothing up front, by furnishing fraudulent credit card information.  When the time frame for returns passed, we attempted to bill the credit card she provided but it was declined.  After numerous attempts via e-mail and telephone, to contact Ms. [redacted] we enlisted the aid of a local attorney's office to aid in collections.  After they too failed to receive a response of any kind, we enlisted the aid of local authorities.  She did call back the policeman, who left a message on the same phone number we had already left numerous messages on.  The story she gave him was the same as what she gave you and he told her to call us to work out the details.       She contacted us via e-mail but refused to pay for the items despite the fact that she was months beyond the return window.  When it became clear to her that we were not going to allow her to return the merchandise she has kept for nearly 2 and 1/2 months, she again stopped contacting us.     At this time Officer [redacted] of the Avon, Colorado Police Department is issuing a warrant for Ms. [redacted]'s arrest for theft of merchandise.  I am sorry you cannot review the program on-line at this time, but due to Ms. [redacted]'s abuse of it, we have decided to discontinue the program until we can find a better way to protect ourselves from similar theft.  If you would like further information I can pull Ms. [redacted]'s original enrollment and the program guidelines.Thank you for your time.   Robert H[redacted]

In Response,Firstly, the Credit card was required before the box was sent, but Ms. [redacted] provided a fraudulent one.  So we should not have needed to contact Ms. [redacted] for a Credit card when her return window lapsed.  There are numerous documented e-mails from our ShopBox e-mail account, our store account, my personal account and the account of the attorney's office all giving the option to return or pay for the merchandise, well outside of the original contractually agreed dates.  A return label was provided, but in the instance it was lost, any one of these e-mails could have been responded to with a request for a new return label.    When all of those e-mails and telephone messages did not receive responses, the authorities were contacted and we decided that the only acceptable resolution was to pay for the merchandise.  Ms [redacted] can resolve the situation with us by submitting a legitimate Credit card number and paying for the merchandise that she agreed to pay for when she signed up for Shop Box and accepted her shipment.

Complaint: [redacted]
I am rejecting this response because:After initially contacting Valley Girl Boutique I told them the best/only way to really get in contact with me is via email. They immediately responded to my emails taking my credit card information. However they REFUSED to reply back after I requested a return label and/or address to return the merchandise. The next contact I received was from a police officer, I immediately contacted the boutique yet AGAIN asking them for the return address, and or what to do to resolve the matter. They demanded I pay for the merchandise that I had requested the return label/address for the last month. I understand there is a return policy, but when I company ignores requests and attempts at trying to return merchandise, that return policy really doesn't stand valid. My credit card is completely valid that I provided them, and still is. But the amount they are trying to charge (over $1000) isn't going to go through. The owner left me a voicemail (which is attached) on June 6th CLEARLY stating that this has been sent to collections, then someone else tried to tell me that "oh no this hasn't been sent to collections, you still have to pay." I most definitely, WILL not pay for items I have been trying to return to this "COMPANY" and to something that has been sent to collections! My lawyer has been in contact with the police department there and come to find out, this isn't the first issue of this happening with this company. Which doesn't surprise me one bit after the ordeal they have put me through. Thank youRegards,
[redacted]