Valley National Financial Services

Dear [redacted] ***: [redacted] is in receipt of your letter dated January **, regarding David J Frost (Revdex.com Case [redacted] )We write to you today to file our statement of position and response to the customer’s complaint, as requested in your letterWe recognize the importance of the Revdex.com and endeavor to comply with the Revdex.com’s objectivesFXCM is a registered Futures Commission Merchant (FCM) and Retail Foreign Exchange Dealer (RFED) with the Commodity Futures Trading Commission (CFTC) and is a member of the National Futures Association (NFA)FXCM is subject to the oversight of both the NFA and Commodity Futures Trading Commission (“CFTC”)FXCM’s Response: Our understanding of the complaint is that [redacted] is unhappy with the termination of his FXCM account and has alleged that FXCM refused to refund his initial investment and profit totaling $1,Following our investigation in to this complaint, we can confirm that [redacted] account was terminatedThis termination was in accordance with Section of FXCM’s Client Agreement (“Agreement”), to which [redacted] and FXCM are parties to, which states: TERMINATIONThis Client Agreement shall continue in effect until termination .at any time whatsoever by FXCM upon the transmittal of written notice of termination to Trader [redacted] has also claimed that FXCM refused to refund his investmentFollowing a review, we can confirm that on December **, [redacted] ***, received a notification regarding FXCM’s decision to terminate his account which was effective immediatelyOn January **, [redacted] was informed that an amount of $1,had been directed as a refund to the original card used to fund his accountThe remaining amount of $which was made by way of profit was to be sent via ACH once [redacted] provided FXCM with his banking informationThese payments were to be made in accordance with the Agreement, specifically Section states: All payments from Trader’s account shall be made in the form of a return payment to a card, online check or bank wire all in the name of the traderThis withdrawal procedure is also shown clearly on the website under our Deposits and Withdrawals sectionWe can confirm that these notifications were sent to [redacted] via the email address that was provided to FXCMOn January **, the amount of $1,was successfully refunded to the card used to fund the accountOn January **, 2015, [redacted] asked whether FXCM could send the remaining amount of $via check in the mailFXCM responded to [redacted] via email on three occasions in January (January **, January [redacted] and January **), requesting his banking information to enable FXCM to send the remaining amount of $via ACH as this is standard processNevertheless, on February *, FXCM issued a check in the amount of $to [redacted] addressFXCM’s Desired Resolution: For the reasons detailed above, FXCM respectfully requests that the complaint be dismissedFXCM successfully responded to [redacted] inquiries regarding the termination of his account and kept him appropriately informed about the withdrawal of his fundsFXCM followed protocols which were fully disclosed to [redacted] in his Agreement [redacted] is in receipt of his funds and FXCM acted in good faith investigating, reviewing, and communicating with [redacted] ***Sincerely, FXCM Compliance Forex Capital Markets LLC | [redacted] Tel: ###-###-#### | Fax: ###-###-#### | Email: [redacted] | Website: [redacted]

RE: Revdex.com Complaint No [redacted] Dear Revdex.com Representative, FXCM is in receipt of your letter dated February **, and of the second letter with additional information, dated February **, regarding [redacted] (Revdex.com Case [redacted] )We write to you today to file our statement of position and response to the customer’s complaint, as requested in your letterWe recognize the importance of the Revdex.com and endeavor to comply with the Revdex.com’s objectivesFXCM’s Response: Our understanding of the complaint is that [redacted] is dissatisfied with the termination of his FXCM account and has alleged that his account was illegally closed without real explanationFollowing our investigation to this complaint, we can confirm that [redacted] ’ account was terminated in accordance with Section of FXCM’s Client Agreement (“Agreement”), to which [redacted] and FXCM are parties to, which states: TERMINATIONThis Client Agreement shall continue in effect until termination .at any time whatsoever by FXCM upon the transmittal of written notice of termination to TraderFollowing a review, FXCM can confirm that on November **, 2016, [redacted] received a notification regarding FXCM’s decision to terminate his account which was effective immediately and was advised to submit a withdrawal request at his earliest convenienceWe received the withdrawal request on November 18, and the amount was successfully refunded on November **, Further notifications were sent on January ** and **, 2017, as a response to [redacted] ’ inquiries, reinstating FXCM’s final decision to terminate the account and confirming that all of his accounts are closedFXCM’s Desired Resolution: For the reasons detailed above, FXCM respectfully requests that the complaint be dismissedFXCM successfully responded to [redacted] inquiries regarding the termination of his account and kept him appropriately informed about the withdrawal of his fundsFXCM followed protocols which were fully disclosed to [redacted] in his Agreement [redacted] is in receipt of his funds and FXCM acted in good faith investigating, reviewing, and communicating with himSincerely, FXCM Compliance [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

RE: Revdex.com Complaint No. [redacted] Dear Revdex.com Representative, FXCM is in receipt of your letter dated February **, 2017 and of the second letter with additional information, dated February **, 2017 regarding [redacted] (Revdex.com Case [redacted]). We write to you today to file our statement of...

position and response to the customer’s complaint, as requested in your letter. We recognize the importance of the Revdex.com and endeavor to comply with the Revdex.com’s objectives. FXCM’s Response: Our understanding of the complaint is that [redacted] is dissatisfied with the termination of his FXCM account and has alleged that his account was illegally closed without real explanation. Following our investigation to this complaint, we can confirm that [redacted]’ account was terminated in accordance with Section 24 of FXCM’s Client Agreement (“Agreement”), to which [redacted] and FXCM are parties to, which states: TERMINATION. This Client Agreement shall continue in effect until termination….at any time whatsoever by FXCM upon the transmittal of written notice of termination to Trader. Following a review, FXCM can confirm that on November **, 2016, [redacted] received a notification regarding FXCM’s decision to terminate his account which was effective immediately and was advised to submit a withdrawal request at his earliest convenience. We received the withdrawal request on November 18, 2016 and the amount was successfully refunded on November **, 2016. Further notifications were sent on January ** and **, 2017, as a response to [redacted]’ inquiries, reinstating FXCM’s final decision to terminate the account and confirming that all of his accounts are closed. FXCM’s Desired Resolution: For the reasons detailed above, FXCM respectfully requests that the complaint be dismissed. FXCM successfully responded to [redacted] inquiries regarding the termination of his account and kept him appropriately informed about the withdrawal of his funds. FXCM followed protocols which were fully disclosed to [redacted] in his Agreement. [redacted] is in receipt of his funds and FXCM acted in good faith investigating, reviewing, and communicating with him. Sincerely, FXCM Compliance [redacted]

Dear [redacted]: [redacted] is in receipt of your letter dated January **, 2016 regarding David J Frost (Revdex.com Case [redacted]). We write to you today to file our statement of position and response to the customer’s complaint, as requested in your letter. We recognize the...

importance of the Revdex.com and endeavor to comply with the Revdex.com’s objectives. FXCM is a registered Futures Commission Merchant (FCM) and Retail Foreign Exchange Dealer (RFED) with the Commodity Futures Trading Commission (CFTC) and is a member of the National Futures Association (NFA). FXCM is subject to the oversight of both the NFA and Commodity Futures Trading Commission (“CFTC”). FXCM’s Response: Our understanding of the complaint is that [redacted] is unhappy with the termination of his FXCM account and has alleged that FXCM refused to refund his initial investment and profit totaling $1,042.16. Following our investigation in to this complaint, we can confirm that [redacted] account was terminated. This termination was in accordance with Section 24 of FXCM’s Client Agreement (“Agreement”), to which [redacted] and FXCM are parties to, which states: TERMINATION. This Client Agreement shall continue in effect until termination….at any time whatsoever by FXCM upon the transmittal of written notice of termination to Trader. [redacted] has also claimed that FXCM refused to refund his investment. Following a review, we can confirm that on December **, 2015 [redacted], received a notification regarding FXCM’s decision to terminate his account which was effective immediately. On January **, 2015 [redacted] was informed that an amount of $1,000.00 had been directed as a refund to the original card used to fund his account. The remaining amount of $42.16 which was made by way of profit was to be sent via ACH once [redacted] provided FXCM with his banking information. These payments were to be made in accordance with the Agreement, specifically Section 41 states: All payments from Trader’s account shall be made in the form of a return payment to a card, online check or bank wire all in the name of the trader. This withdrawal procedure is also shown clearly on the website under our Deposits and Withdrawals section. We can confirm that these notifications were sent to [redacted] via the email address that was provided to FXCM. On January **, 2016 the amount of $1,000.00 was successfully refunded to the card used to fund the account. On January **, 2015, [redacted] asked whether FXCM could send the remaining amount of $42.16 via check in the mail. FXCM responded to [redacted] via email on three occasions in January 2016 (January **, January ** and January **), requesting his banking information to enable FXCM to send the remaining amount of $42.16 via ACH as this is standard process. Nevertheless, on February *, 2015 FXCM issued a check in the amount of $42.16 to [redacted] address. FXCM’s Desired Resolution: For the reasons detailed above, FXCM respectfully requests that the complaint be dismissed. FXCM successfully responded to [redacted] inquiries regarding the termination of his account and kept him appropriately informed about the withdrawal of his funds. FXCM followed protocols which were fully disclosed to [redacted] in his Agreement. [redacted] is in receipt of his funds and FXCM acted in good faith investigating, reviewing, and communicating with [redacted]. Sincerely, FXCM Compliance Forex Capital Markets LLC | [redacted] Tel: ###-###-#### | Fax: ###-###-#### | Email: [redacted] | Website: [redacted]