Valere Anti-Aging Serum

Revdex.com:
Thanks so much for your help in this matter. I was able to receive the money back from the company. Again, I appreciate your help in resolving this issue.
 
Regards,
[redacted]

Dear [redacted],Our company, Valere Anti-Aging Serum strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for...

our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: [redacted]Our records indicate that [redacted] had already been processed a refund in the amount of $98.71 on 03/09/2016 after a call to our customer service team. Please allow for 5-7 business days from the above mentioned date for this refund to be processed. Please feel free to contact us know if you should have any further questions at [redacted] or [redacted].Sincerely,Valere Anti-Aging Serum [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted], sans-serif; font-size: small;">Our company, Valere Anti-Aging Serum strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.faceserum7ths.org/toc.phpOur records indicate that [redacted] had already been processed a refund in the amount of $98.71 on 01/20/2016 after a call to our customer service team. Please allow for 5-7 business days from the above mentioned date for this refund to be processed. Please feel free to contact us know if you should have any further questions at 855-647-1622 or [email protected] .
Sincerely,Valere Anti-Aging Serum [email protected]

Dear [redacted] J [redacted], font-family: arial, sans-serif;">Our company, Valere Anti-Aging Serum strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.skinserumpurityz.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $98.71 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 855-216-5125 or [email protected],Valere Anti-Aging [email protected]

Dear [redacted]Our Campaign Valere Anti-Aging Serum is going to issue refund checks for these orders.Sincerely,Valere Anti-Aging [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  Thank you very much in helping me to resolve this problem.
Regards,
[redacted]

Dear [redacted]Our company, Valere Anti-Aging Serum strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions...

for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://faceserumvillaire.com/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $98.71 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 855-291-1461 or [email protected] .Sincerely,Valere Anti-Aging Serum [email protected]

Dear [redacted],Our company, Valere Anti-Aging Serum strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms &...

conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: [redacted]We feel for our customer’s concerns, and have processed a refund in the amount of $98.71 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at [redacted] or [redacted]
Sincerely,Valere Anti-Aging Serum [redacted]

Dear [redacted] [redacted] font-family: arial, sans-serif;">Our company Valere Anti-Aging Serum strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.youngnesspeace.com/g_toc.phpOur records indicate that [redacted] [redacted] had already been processed a refund in the amount of $98.71 on 06/29/2016 after a call to our customer service team. Please allow for 5-7 business days from the above mentioned date for this refund to be processed. Please feel free to contact us know if you should have any further questions at 888-639-1752 or [email protected],Valere Anti-Aging [email protected]

Dear [redacted],Our company, Valere Anti-Aging Serum  strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms &...

conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: [redacted]  We feel for our customer’s concerns, and have processed a refund in the amount of $98.71  as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at [redacted] or [redacted]Sincerely,Valere Anti-Aging Serum [redacted]

I ordered a sample of these products and was charged $5.95 for each product even though the website said $4.95 I was not going to dispute $2.00 It arrived without any shipping material or product information. The Serum made me break out and the eye cream didn’t hold up to their claims. I tried to call this company several times. Once you call the number an automated message gives you three choices of products to put in a number. None of these products were the ones I purchased. If I pressed one, two or three I was asked for my phone number and they could not attach it to an order. Then gave my address and still could not find my account. Then I was put on hold for over an hour. A representative never came on the line.
Now I got my credit card statement and I have been charged for products that I haven’t received. I FINALLY got through today to a representative by calling the number off my credit card bill. I was told I didn’t cancel my subscription in time. The product has been sent to my other address in Michigan and even if I return the product, I will not be refunded. I was given a choice of getting his “once in a lifetime discount of 35% off” or I get no money back at all. I told him I wasn’t happy with the product and wanted a refund. He told me I was out of luck.
I went back to the website and it states:
Refund Policy:
I understand that if I am not fully satisfied with my products I may cancel my order at any time by calling customer service and returning any unused, unopened Product to our warehouse. All returns must be within 30 days of original purchase (excluding trial product). Shipping and handling charges are non-refundable.
This is a total scam. Do NOT order from this company!

Eek, I am so sorry- my job has been crazy, so all I had time to do was to scan the last message, didn't even realize I needed to respond- I see that it is now closed and says Ii am still dissatisfied- they did refund my purchase, so I am fine.  Not too crazy about their policy of not taking back returns when I received the autoship I didn't realize I'd signed on for, so won't recommend the product, but they did refund the money once you got involved:)  
[redacted]

Dear [redacted], font-size: small;">Our company, Valere Anti-Aging Serum strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: [redacted]We feel for our customer’s concerns, and have processed a refund in the amount of $98.71 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at [redacted] or [redacted].Sincerely,Valere Anti-Aging Serum[redacted]

Dear [redacted], font-size: small;">Our company, Valere Anti-Aging Serum strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: [redacted]We feel for our customer’s concerns, and have processed a refund in the amount of $98.71 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at [redacted] or [redacted].Sincerely,Valere Anti-Aging Serum[redacted]

Dear [redacted], sans-serif; font-size: small;">Our company, Valere Anti-Aging Serum strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: [redacted]/We feel for our customer’s concerns, and have processed a refund in the amount of $98.71 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at [redacted] or [redacted].Sincerely,Valere Anti-Aging Serum [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that at this time, the issue resolution is still in pending status.  For your reference, details appear below.
I received 2 emails from the company in question on Monday, 03/21/2016, stating that both disputed dollar amounts for which I filed the complaint ($99.01 and $98.71) have been refunded to my credit card account; however, as of today, no such refund has reached my credit card company per my Wednesday, 03/23/2016, 11:11AM(PST) telephone conversation with said company's Disputes Department.  I wish to keep my complain case open until I receive confirmation of the aforementioned refunds from my credit card company; since, I don't trust the statements of the business I filed the complaint against.  Thank you very much for your patience and assistance with this matter!  
Regards,
[redacted]

Dear [redacted], sans-serif; font-size: small;">Our company, Valere Anti-Aging Serum strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: [redacted]We feel for our customer’s concerns, and have processed a refund in the amount of $98.71 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at [redacted] or [redacted] .Sincerely,Valere Anti-Aging Serum [redacted]

Dear [redacted], sans-serif; font-size: small;">Our company, Valere Anti-Aging Serum  strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: [redacted]Our records indicate that [redacted] contacted our customer service team and verbally agreed to a partial refund of $49.35 on 01/20/2016. Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the account. We have confirmed this customer has been taken off recurring billing and will no longer be billed. Please feel free to contact us know if you should have any further questions at [redacted] or [redacted].Sincerely,Valere Anti-Aging Serum [redacted]

This company offers you a "trial period" to try their product and only pay for shipping and handling. They say you can cancel within 14 days of ordering if dissatisfied with the product, or do nothing and they will send you a new item for around $99 a month, recurring. But, they will not let you cancel after 14 days and they will charge you $99 a month and you will receive no product!! I am still trying to get this resolved thru a dispute with my cc! Stay away from this company!!