Vaden of Beaufort

Dear Revdex.com,Mr [redacted] purchased his vehicle "As Is." There is no implied warranty and our company has no obligation to perform any repairs to this vehicleWe are sorry that Mr [redacted] has had second thoughts about the transactionWe owe him nothing but our professionalism, which by all accounts we have provided.In his rejection, Mr [redacted] states, "For serving our country I just want to be treated with some respect."We applaud and thank Mr [redacted] for serving our countryAnd we will continue to show Mr [redacted] and all our patrons respectIt would appear that we have come to an impasse and wish Mr [redacted] the best.Respectfully, [redacted]

Dear Revdex.com, Thank you for bringing Mr***'s concerns to our attentionWe are very familiar with him as he has reached out to us for assistance on several occasions The vehicle was sold "As Is" and no additional repairs or modifications were promisedWith a vehicle in this price range, there are bound to be items that could be addressed, however, we do a specific safety inspection to make sure that the vehicle is safe As a goodwill gesture, we offered to split the cost of some repairs with Mr***, but he declinedWe also worked at length to find a vehicle that would satisfy his [redacted] and his payment parametersUnfortunately, despite coming very close on several occasions, he backed out of the negotiations at the last moment Certainly, we would hope that every customer is satisfied with their purchase, but that does not always turn out to be the caseWe will continue to work with Mr [redacted] if he should so desire Best Regards, [redacted]

Dear Revdex.com, Thank you for relaying Mrs [redacted] ’s concernsWe are aware of her dissatisfactionThere are several inaccuracies in her statement and she has frankly worn out several of our [redacted] who have tried to reason with herUnfortunately, her persistence will not change our stance We will not pay the disputed amount of $It is not owed to her We will not make the requested repairsThey are her responsibilityFurthermore, we do not wish to have any future business with Mrs [redacted] Sincerely, [redacted]

Dear Revdex.com, We have nothing further to add Sincerely [redacted]

Dear Revdex.com,Mr [redacted] has filed a [redacted] Case in the [redacted] ***We are sorry that he chose that route as we would have preferred conversation, but that is his right.We appreciate the Revdex.com's attempt to bring the two parties together.Sincerely, [redacted]

Technicians at Vaden of [redacted] failed to properly diagnose and repair my vehicleI, [redacted] ***, paid $for vehicle repairs and experienced problems leaving the lot of VadenI returned the vehicle and was later notified that I would have to pay more money for technicians to discover the problem that was supposed to be taken care of at that pointAssociates of Vaden continued to steer me into the wrong direction by suggesting that I may need an expensive electrical partIn the end, all I needed for my vehicle to function properly was a new oil filter for the price of $Vaden of [redacted] did not solve a problem for me but created oneI asked for at least most of my money back and made several calls over the past few days but to no avail Thanks in advance

I feel I was taken advantage of as my [redacted] was critically ill at the time of the purchase 9/23/ Salesman told me the credit union requires that about $in service contracts be added to my purchase even though my credit rating is After speaking w/ the credit union I found this to not be true I went in to cancel the service contracts and to let the dealership know that the windshield washer dispenser did not work (all of this and the following from the beginning), the sensor for low tire pressure was on (pressure is and has been fine) and the engine light has been on (the only thing wrong is that there are gas vapors escaping )The [redacted] ***on duty was new and he said he would take care of all when I signed the cancellation He did not and was no longer with the dealership when I called to find out why the cancellation had not been filed It had been sitting in this former employees office for almost months I paid off the principal 10/but had to pay the f

Company's response below: Dear Revdex.com, In response to complaint # [redacted] Vaden [redacted] submits the following: The customer is correct in that his parts were delayed due to our vendor not being able to deliver the parts due to their key breaking off in our delivery door This vendor brings our parts before business hours The vendor said he would “swing back by” later in the day to deliver the parts This order would have included several other customer’s parts as well as parts needed for repairs being done in the service department Our [redacted] , [redacted] , explained the situation to the customer and told him that we would call him as soon as the vendor delivered the parts That was about 8:in the morning Around 2:pm the customer called inquiring about his parts and was told that they still had not been back to deliver them The customer became very belligerent with our other [redacted] and he was directed to our [redacted] , [redacted] She apologized for the inconvenience but the customer was again very belligerent to the point that other staff could hear him through the phone The customer came in and spoke with the [redacted] who also apologized for the inconvenience and explained that we would do what we could to learn from this going forward The customer again was not satisfiedUnfortunately, the vendor did not return with the parts until the next business day A couple of weeks later, the customer returned some of the parts for a refund and was again extremely rude to several employees, including an [redacted] , saying that he couldn’t believe that it was taking so long to get a check cut and signedThe [redacted] apologized that he felt it was taking too long, but we require signatures on checks and we had to get the other signature before releasing the check Another customer witnessed his behavior and was in disbelief that we were continuing to be as courteous and professional after his verbal abuse In closing, there were several Vaden [redacted] employees that did everything in their power to rectify the customer’s original parts issue, which was out of our control and he did receive the parts once they were delivered; and his subsequent complaint but were met with disrespect and belligerence that was uncalled for in a place of business The customer was apologized to by [redacted] persons, the [redacted] , a [redacted] consultant, an [redacted] employee and the [redacted] We are in a customer driven business and know how important it is to make and keep our customers satisfied We made every effort to rectify the customer’s problem and satisfy his complaints Sincerely, [redacted]

Technicians at Vaden of *** failed to properly diagnose and repair my vehicleI, *** ***, paid $for vehicle repairs and experienced problems leaving the lot of VadenI returned the vehicle and was later notified that I would have to pay more money for technicians to discover the problem that was supposed to be taken care of at that pointAssociates of Vaden continued to steer me into the wrong direction by suggesting that I may need an expensive electrical partIn the end, all I needed for my vehicle to function properly was a new oil filter for the price of $Vaden of *** did not solve a problem for me but created oneI asked for at least most of my money back and made several calls over the past few days but to no avail Thanks in advance

11/28/purchase a*** for my *** it had alignments n a.cissues the *** ok we will not put your *** in an unsafe car we put through a detailed service check.11/29/to pick it up it didn't sound the same.the *** said I don't know why it went through a complete inspections,he emedely you not getting your money back,just sell it to someone else.I will go get the *** after a week of calling they Findlay agree to check the vehicle out properly.problems:rear brake backing plates rusty rotors front and back bad rear caliper bad brake pad front n back bad has excessive corrosion on entire under carriage front flex joint is broken cause of exhaust noise replace catalytic converter pipe problem with corrosion on other parts of exhaust system.they said don't worry we put you in something else but it was double or triple the payments,I told I want a first time reliable car for my ***.they said fix I finally pick on 1/6/and it broke on the way hom

I feel I was taken advantage of as my *** was critically ill at the time of the purchase 9/23/ Salesman told me the credit union requires that about $in service contracts be added to my purchase even though my credit rating is After speaking w/ the credit union I found this to not be true I went in to cancel the service contracts and to let the dealership know that the windshield washer dispenser did not work (all of this and the following from the beginning), the sensor for low tire pressure was on (pressure is and has been fine) and the engine light has been on (the only thing wrong is that there are gas vapors escaping )The *** ***on duty was new and he said he would take care of all when I signed the cancellation He did not and was no longer with the dealership when I called to find out why the cancellation had not been filed It had been sitting in this former employees office for almost months I paid off the principal 10/but had to pay the f

Complaint: ***
I am rejecting this response because:Dear Ms***,I cannot use my pc in the way you requested, I do apologize Mr***'s first reply did not state what inconsistencies there supposedly were in myoriginal complaint I do not understand how he can say that they do not owe me Due to their employee's error, I had to make payment on the service contractsthat should have been canceled within a week of the vehicle purchase They should not have sold me or anyone else a vehicle with repairs to be made Theyhad to have known that they existed.I have spoken with several people and will continue to. *** ***

I found a truck advertised on *** for $8,I felt like it was mis priced so I took some screenshots on my phone of the truck, the price, the stock number, and the vin numberSTOCK NUMBER*** My *** proceeded to call them so we could try to get the vehicle, as for $8,I could buy the truck outright in cashThey claim that *** *** mis priced the vehicle and that the $8,is the rebates, not the actual priceThe problem that I have is *** *** is mearly a website, there is someone sitting at the dealership behind a computer entering in the information about the vehicle on the *** *** websiteSo the dealership mis priced it, not *** ***And I feel that it’s only fair that as a business they honor their xxxxx up.*** *** *** listed for $8,on *** ***We called to tell them we would be there tomorrow to purchase truck in cashThey stated it was not for sale for that price. 

saw car online at *** ** *** **, after getting a letter from vaden *** of beaufort , *** *** asking me to bring my *** *** ***for a appraisal, and that I would given a very good to buy or trade a new car called beaufort *** of made appt I asked *** named *** to have car at *** ** ***  up to the beaufort dealership for testdrive.the car was a*** *** *** turbo 2.0l luxury sedan mocha steel in color, vin number *** testdrove it and asked how they were going give me for my car,, *** *** *** *** said 14,000, I said I wanted 17,they ok now the car listed for 27,that's the *** called and made sure of the vin number I gave my credit in union all info, called *** gave them same info and vin number to find what my new payment would bewhen the *** *** with the bill of sale they added 3,and change and said it was adiffrent car& took back 17,offer.that car is still listed for

I went into Vaden of Beaufort early April of I was getting an alignment, oil change and interior detail on my Chevy EquinoxMy car went in at 7:30am and should have been done by the end of the dayI did not receive a call to let me know that my car would have to stayI had to call them, was placed on hold for minutes and was told, "I am not sure, *** just left for the day so can she call you in the morning?" I asked that my car get a basic wash as wellI picked up my car the following day and my car smelled awful, my tint had been scratched and my car not washedWhen I asked if the car was washed I was told yeah as the associate walked away from meI also found that the windshield wiper that Vaden replaced during my previous visit had scratched my back windshieldI called the service manager and left a message the same day I picked my car up (Thursday) and didn't not receive a call backI called again Monday, left a message and got a call back from the service managerShe was polite and asked that o bring my car in so she could see the damageI asked THREE different times if they could replace my tint exactly how it was and I was told, " yes, our tint guy is amazing" (I was never asked what percent my tint was)This is where I started having big issuesI was told they would replace my tint, then the following week I was told they couldn't replace it because of the percentage, but that I could get it re-tinted elsewhere and they would reimburse me, then the week after I was told they couldn't pay for it because they could be held liable if something happensI didn't mind all that, what I minded was the run around I gotMind you I had already asked to speak with the GM and he was on vacation each time I asked (I had been asking for months at this point)I called Chevrolet customer service and was told they would contact the dealership and I would have a response 24-hoursweeks later they called me back and said there was nothing they could doGM customer service called me and told me they would only reimburse me for the tintAt this point it was not about the money I just wanted my stuff fixedI had them remove my tint for me and replace my back windowA week after being replaced it was scratched again (The plastic piece holding the blade was rubbing on the window)I was told to bring it in to get replacedThey kept my car for days to tell me the window guy could not buff it out and they would have to order a new window againThat was over weeks agoI have not heard from them sinceI finally spoke with the GM last week and told him about the issues I was having and that I have been trying to get a hold of him for the past monthsHe apologized to me and said he would speak with *** *** (service manager) in the morning and give me a call the following dayI have not heard from himI am furious with the way the service is being handled thereI have been reimbursed $from the dealership (that's how much they charge to tint although I was asked to get a quote; I was quoted $115.00) and $from Chevrolet customer service (price of interior detail)I am still riding around with a scratched back windshield that I can't put stickers on (need one for school parking) because I am waiting for it to be replacedI have not been offered any sort of compensation for taking time out of my day to drop my car off and pick it up time and time again to "repair" previous mistakes on their partYes, they gave me a service car to drive but I have a job and don't have time to go back and forth (I dropped it off at least different times)I would not recommend the service department to anyone!!!

Dear Revdex.com,
Thank you for bringing our customer’s concerns to our attention. I would first like to thank [redacted] for being a loyal customer; we appreciate his past business and would certainly like to maintain his patronage.
As of this writing, the [redacted] in which he was interested is...

still in stock and listed at $27,248. We would still be happy to help with the sale of this vehicle, but we cannot pay [redacted]’s asking price for his trade-in vehicle.
Several items affecting the value must be taken into consideration including the airbag light, a damaged bumper, a damaged wheel and the interior odor.
[redacted] has consistently demonstrated an extremely high ethical standard and will certainly attempt to assist [redacted], but will not make a business decision that is not beneficial to both parties.
Sincerely,
[redacted]

Dear Revdex.com,
Thank you for bringing Mr. [redacted]'s concerns to our attention. We are very familiar with him as he has reached out to us for assistance on several occasions.
The vehicle was sold "As Is" and no additional repairs or modifications were promised. With a vehicle in this price range,...

there are bound to be items that could be addressed, however, we do a specific safety inspection to make sure that the vehicle is safe.
As a goodwill gesture, we offered to split the cost of some repairs with Mr. [redacted], but he declined. We also worked at length to find a vehicle that would satisfy his [redacted] and his payment parameters. Unfortunately, despite coming very close on several occasions, he backed out of the negotiations at the last moment.
Certainly, we would hope that every customer is satisfied with their purchase, but that does not always turn out to be the case. We will continue to work with Mr. [redacted] if he should so desire.
Best Regards,
[redacted]

Dear Revdex.com,Mr. [redacted] purchased his vehicle "As Is." There is no implied warranty and our company has no obligation to perform any repairs to this vehicle. We are sorry that Mr. [redacted] has had second thoughts about the transaction. We owe him nothing but our professionalism, which by all accounts we have provided.In his rejection, Mr. [redacted] states, "For serving our country I just want to be treated with some respect."We applaud and thank Mr. [redacted] for serving our country. And we will continue to show Mr. [redacted] and all our patrons respect. It would appear that we have come to an impasse and wish Mr. [redacted] the best.Respectfully,[redacted]

Dear Revdex.com,
Thank you for relaying Mrs. [redacted]’s concerns. We are aware of her dissatisfaction. There are several inaccuracies in her statement and she has frankly worn out several of our [redacted] who have tried to reason with her. Unfortunately, her persistence will not change our stance.
We...

will not pay the disputed amount of $335. It is not owed to her.
We will not make the requested repairs. They are her responsibility. Furthermore, we do not wish to have any future business with Mrs. [redacted].
Sincerely,
[redacted]

Our response to customer.  From: [redacted]To: [redacted]Subject: RE: Service IssueDate: Thu, 9 Jul 2015 19:53:10 +0000I am very sorry you have been having these issue with your recent purchase from us, it appears you have emailed me quite a bit but your...

emails have been going into my spam folder. I will  refund you the $656.17 you paid to our store for the repair. Please provide me with the mailing address and I will send the check out that day. The check has been sent out to address customer provided.