Dear Revdex.com,Our store team in Nashville has corrected this issues for Mr. [redacted]. You can close out this complaint. Sincerely,[redacted]Stein Mart, Inc.
Dear Revdex.com,We have reached out and spoken with Ms. [redacted]. We explained that Door busters, Fab Finds, Must Haves, and regular price merchandise is excluded from our sale coupons. Please consider this ticket closed. Sincerly,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before...
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you...
may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Revdex.com,We have looked into the following complaint and verified that the customer was only charged $13.16. The hold for the other items was released after all attempts to fill the full order through our ship from store process. Unfortunately items that were purchased sold at...
a stronger than expected rate and the items were no longer available. Here is a breakdown of the transaction: The customer ordered 6 units, (4 items) totaling $100.95. Her card would have been authorized for that amount.The order was dropped to stores to fulfill.The day after the order was placed, the 1 item that was filled, shipped from Auburn, AL.She would have been charged for the single item totaling $13.16. At this point her card would have released the $100.95 original authorization leaving and authorization of $87.79.We sent out the other items one more time in an attempt to fill them from our stores. After this was unsuccessful, the other items were canceled. The $87.79 item is not a charge, rather an authorization hold for the remaining goods. Once the other items were canceled, on 12/21, the remaining authorization was released.This may have held on her account for 5-7 days depending on the customer’s bank. This is standard practice for authorizations. We have tried to call the customer and will call her again today to let her know what happened. Please close out this ticket. Sincerely,[redacted]Stein Mart, Inc.
I'm sorry I didn't explain that we corrected the issue at the store. We did follow up with the local store to insure they are using doorbuster toppers on doorbusters so it is easy for the customer to see the item is coupon exempt. If the item is 50% off and ends in an 8, that means they are advertised as doorbusters and are coupon exempt. Based on the customers response, the store failed to sign the items correctly and this should be corrected going forward. Hopefully this clarification my earlier response.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you...
may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I also want to recognize [redacted] who contacted me regarding this issue and we so very helpful in this situation and went above an beyond what she probably had to do to get this resolved. I also want to say that the store manager at the North Arlington Steinmart, not the store in the complaint, [redacted], was extremely personable when we went in on Saturday to have the security tag removed. She also went above and beyond to make us welcome in her store and giving my mother and myself wonderful gift backs, asking us to come back to that store and offering her assistance anytime we are there in the future and I truly felt she was genuine in that. We probably will never return to the South Arlington Steinmart but instead drive a bit farther to North Arlington. We feel we have a new friend in [redacted]! Thank you to both [redacted] and [redacted].
Regards,
[redacted]
To whom it
may concern,
We have
spoken with the customer and made an adjustment for her. We made the decision
to sign the coupon in store and offer to all customers. The customer felt the
coupon should be applied on top of the 50% off offer in store. The signs stated
"Coupon not needed,...
not valid with coupon". Please close out this
complaint.
Sincerely,
[redacted]
Regional Vice President of Stores
[redacted]
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The District Director and the Store Manager have reached out to me. Ultimately, I believe SteinMart wants to "do right" by the customer. Let's hope that coupon/signage issue is resolved in stores.
Regards,
[redacted]
We spoke with [redacted] last week (7/16). After hearing his
issues and all that went wrong, we came to an understanding and we provided the
following.
·
Customer service refunded the original $75...
back to his credit
card (on 7/16)
·
Customer service issued a eGift Card in the amount of $75 (the
original amount) to [redacted] mother ([redacted]) to email address [redacted] on 7/17.
We followed up with [redacted] on Friday, 7/17, and he was
satisfied.Thank you,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. ...
If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The lady that handled the resolution did so quickly and I was happy to receive items.
Regards,
[redacted]
I believe my response went into your site before the customer received the information from our Director over our FL stores. Hopefully the customer feels we have addressed the issue with her sale. We are working to make sure all stores have posted that the coupon isn't valid when we sign the event so we don't have a future conflict. Sincerely,[redacted]
We have been in touch with the customer and have sent her a return label for the wrong items and have arrange for a replacement shipment of the correct items. This was an error in our product coding and has been corrected.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I was very pleased when the Area Manager, [redacted] contacted me to resolve the issue. Evidently, she spoke to the Assistant store manager, [redacted] and [redacted] and I spoke and she was more than eager to assist me in exchanging my merchandise. I thank them both for their customer service and desire to attend to my matter.Regards,
[redacted]
Dear Revdex.com,Our store team in Nashville has corrected this issues for Mr. [redacted]. You can close out this complaint. Sincerely,[redacted]Stein Mart, Inc.
Dear Revdex.com,We have reached out and spoken with Ms. [redacted]. We explained that Door busters, Fab Finds, Must Haves, and regular price merchandise is excluded from our sale coupons. Please consider this ticket closed. Sincerly,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before...
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you...
may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Revdex.com,We have looked into the following complaint and verified that the customer was only charged $13.16. The hold for the other items was released after all attempts to fill the full order through our ship from store process. Unfortunately items that were purchased sold at...
a stronger than expected rate and the items were no longer available. Here is a breakdown of the transaction: The customer ordered 6 units, (4 items) totaling $100.95. Her card would have been authorized for that amount.The order was dropped to stores to fulfill.The day after the order was placed, the 1 item that was filled, shipped from Auburn, AL.She would have been charged for the single item totaling $13.16. At this point her card would have released the $100.95 original authorization leaving and authorization of $87.79.We sent out the other items one more time in an attempt to fill them from our stores. After this was unsuccessful, the other items were canceled. The $87.79 item is not a charge, rather an authorization hold for the remaining goods. Once the other items were canceled, on 12/21, the remaining authorization was released.This may have held on her account for 5-7 days depending on the customer’s bank. This is standard practice for authorizations. We have tried to call the customer and will call her again today to let her know what happened. Please close out this ticket. Sincerely,[redacted]Stein Mart, Inc.
I'm sorry I didn't explain that we corrected the issue at the store. We did follow up with the local store to insure they are using doorbuster toppers on doorbusters so it is easy for the customer to see the item is coupon exempt. If the item is 50% off and ends in an 8, that means they are advertised as doorbusters and are coupon exempt. Based on the customers response, the store failed to sign the items correctly and this should be corrected going forward. Hopefully this clarification my earlier response.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you...
may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I also want to recognize [redacted] who contacted me regarding this issue and we so very helpful in this situation and went above an beyond what she probably had to do to get this resolved. I also want to say that the store manager at the North Arlington Steinmart, not the store in the complaint, [redacted], was extremely personable when we went in on Saturday to have the security tag removed. She also went above and beyond to make us welcome in her store and giving my mother and myself wonderful gift backs, asking us to come back to that store and offering her assistance anytime we are there in the future and I truly felt she was genuine in that. We probably will never return to the South Arlington Steinmart but instead drive a bit farther to North Arlington. We feel we have a new friend in [redacted]! Thank you to both [redacted] and [redacted].
Regards,
[redacted]
To whom it
may concern,
We have
spoken with the customer and made an adjustment for her. We made the decision
to sign the coupon in store and offer to all customers. The customer felt the
coupon should be applied on top of the 50% off offer in store. The signs stated
"Coupon not needed,...
not valid with coupon". Please close out this
complaint.
Sincerely,
[redacted]
Regional Vice President of Stores
[redacted]
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The District Director and the Store Manager have reached out to me. Ultimately, I believe SteinMart wants to "do right" by the customer. Let's hope that coupon/signage issue is resolved in stores.
Regards,
[redacted]
We spoke with [redacted] last week (7/16). After hearing his
issues and all that went wrong, we came to an understanding and we provided the
following.
·
Customer service refunded the original $75...
back to his credit
card (on 7/16)
·
Customer service issued a eGift Card in the amount of $75 (the
original amount) to [redacted] mother ([redacted]) to email address [redacted] on 7/17.
We followed up with [redacted] on Friday, 7/17, and he was
satisfied.Thank you,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. ...
If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The lady that handled the resolution did so quickly and I was happy to receive items.
Regards,
[redacted]
I believe my response went into your site before the customer received the information from our Director over our FL stores. Hopefully the customer feels we have addressed the issue with her sale. We are working to make sure all stores have posted that the coupon isn't valid when we sign the event so we don't have a future conflict. Sincerely,[redacted]
Dear Revdex.com,A return tag has been sent. Please close out this complaint.thank you,[redacted]
We have been in touch with the customer and have sent her a return label for the wrong items and have arrange for a replacement shipment of the correct items. This was an error in our product coding and has been corrected.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I was very pleased when the Area Manager, [redacted] contacted me to resolve the issue. Evidently, she spoke to the Assistant store manager, [redacted] and [redacted] and I spoke and she was more than eager to assist me in exchanging my merchandise. I thank them both for their customer service and desire to attend to my matter.Regards,
[redacted]