Vacinek Plumbing, Heating & Roofing

Hello, in response to Mr [redacted] complaint: We did install a roof for him on 9/28/The roof comes with a year workmanship warranty and limited lifetime warranty on materialsWe did a warranty repair on 12/20/for a leak over a porch at no charge to customerWe have not heard from Mr [redacted] since then, until this year in MarchHe had called just like hundreds of other people to get the ice and snow removed from the houseThis year as you know was very hard winter we did not get the mid winter thaws we normally get and all the snow and ice stayed on the roofs and kept building up on roofsHe was told our price for coming out to remove the ice and snow and was being put on our list to get done(our list was at least people long) He told our office person he should not be charged and does not want to pay for anythingThe warranty is for workmanship and material defects not for general maintenance to remove ice and snowOur roofing crew did call Mr [redacted] when he came up on the list and when no one was home to do the work he got put back at the bottom of the list and we moved on to the next customerWhen we finally got back to toward the end of the list the weather had changed and mother nature took care of the ice and snowWe have not heard from him sinceWe have not received any letters from Mr [redacted] , our address changed as of 1/1/we are at Boston State Rd Hamburg NY He may have sent them to the wrong addressAs for him to have never shoveled off his roof or removed ice from his home I do not knowBut I am sure the house has changed over the years like siding ,windows , insulation , maybe a different style of heat source like wood or pellet stove or a gas unit all these factors have a impact on heat loss thru a roof and can cause ice and snow to build up With all this being said if Mr [redacted] thinks there is a problem with the roof materials or installation I would be glad to send my roofing foreman over to the house at no charge and inspect his roofIf there was a miscommunication on our end I am truly sorryWe at Vacinek Roofing always stand behind our work, that's why we are recommended by friends and family and have a good name in the businessThank You [redacted] Vacinek Roofing

I called Vacinek with two problem toilets It wasn't an emergency situation They came the next day, present options and fixed both toilets I was very pleased with the plumber and the results

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I have recieved my check back from Vacinek heating & plumbing and have sent them a check for there original quoted price
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,
[redacted]
I have reviewed the messages from Vacienk roofing very carefully. To start with I did send at least three letters to them which I have copies of and If the address was wrong they would have been forwarded for a year to their new business address according to the post master Arcade post office OR they would have been returned too me because my return name / address sticker was placed on each one...........   2nd, we did not receive any call from them as they stated because the phone number they would have was either MY cell phone or the wife's cell phone as we do not have nor have we had a house phone for three -four years......  3rd, they were here " two " different times for leaks, one yes as stated over the front porch leaking into the living room and the second time a leak in the back porch by the washing machine.....  This past winter was ruff but a roof is not supposed to leak and this year it leaked in the loft bedroom  doing $5000.00 + in damage and it also leaked over the front porch again and again in the back porch.  Damages there were limited but still it leaked. It rained heavy here with some strong winds a couple weeks ago and the back leaked again.  He mentioned ice build up. I had heat wires on the front porch down into the gutter and they worked well keeping the ice from forming and letting the water flow under the ice BUT as I stated it still leaked ....  Again I paid for a roof that doesn't leak but got one that every time it snows now I have to hold my breath to see if it leaks or not. What kind of roof is that?????  I guess there is nothing else to say except I resent the remark , " I hope I am explaining this so he can understand the operation of a roof."  I mentioned to you and thus [redacted] that the last roof here before theirs was installed was put on by me and my Dad just before he passed away and we had no leaks ....That one was in 1989 and it was redone because I could see shingles curling up and I did have a slight leak that stained the ceiling so I know it needed new to prevent any more troubles.. I could no longer do it because of two failed back operations and 4 herniated disc in my neck.  Again that is why I can't get up there anymore.  That is why I can't afford having this cleaned off every year  being on a fixed very small income.. BUT I shouldn't have to..... ALL I wanted was a roof that didn't  leak , maybe I should have kept the money I borrowed , for this roof is worse than what I had....    I will be having a guy come out in a week or two to remove the ceiling and insulation and try and determine where it leaked in .. I will inform you of that when I can...Thank you again ... [redacted]

Mr [redacted] was quoted a $89.00 service call to go to his house and check out his problem. We called the house because the serviceman in the area was nearby and available early to look at the problem, his wife answered the phone an said no problem. upon arriving we looked over the a/c unit inside the...

house and outside the house took amp readings and refrigerant pressure readings. The outdoor unit was very dirty so we cleaned the coil. His wife told us about a problem cooling the den and not having as much air in that room so we balanced the ductwork in the basement to give more air to that area. We also told her that the indoor unit was a 2 1/2 ton coil and the outdoor coil is a 2 ton unit. The house would get much better cooling if the outdoor unit was matched to the indoor. We charged the $89.00 service call and the additional labor of 1 hour labor for the coil cleaning and the duct balancing. We also gave a price to put in a bigger outdoor coil to match the indoor coil. Since Mr [redacted] is unhappy with this and feels he was ripped off I am giving back his check that we received from him.

Hello, in response to Mr [redacted] complaint: We did install a roof for him on 9/28/11. The roof comes with a 5 year workmanship warranty and limited lifetime warranty on materials. We did a warranty repair on 12/20/11 for a leak over a porch at no charge to customer. We have not heard from Mr....

[redacted] since then, until this year in March. He had called just like hundreds of other people to get the ice and snow removed from the house. This year as you know was very hard winter we did not get the mid winter thaws we normally get and all the snow and ice stayed on the roofs and kept building up on roofs. He was told our price for coming out to remove the ice and snow and was being put on our list to get done. (our list was at least 300 people long) He told our office person he should not be charged and does not want to pay for anything. The warranty is for workmanship and material defects not for general maintenance to remove ice and snow. Our roofing crew did call Mr. [redacted] when he came up on the list and when no one was home to do the work he got put back at the bottom of the list and we moved on to the next customer. When we finally got back to toward the end of the list the weather had changed and mother nature took care of the ice and snow. We have not heard from him since. We have not received any letters from Mr [redacted], our address changed as of 1/1/14 we are at 8038 Boston State Rd Hamburg NY 14075. He may have sent them to the wrong address. As for him to have never shoveled off his roof or removed ice from his home I do not know. But I am sure the house has changed over the years like siding ,windows , insulation , maybe a different style of heat source like wood or pellet stove or a gas unit all these factors have a impact on heat loss thru a roof and can cause ice and snow to build up.       With all this being said if Mr. [redacted] thinks there is a problem with the roof materials or installation I would be glad to send my roofing foreman over to the house at no charge and inspect his roof. If there was a miscommunication on our end I am truly sorry. We at Vacinek Roofing always stand behind our work, that's why we are recommended by friends and family and have a good name in the business.
Thank You
[redacted]
Vacinek Roofing