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Vacation Reservation Center

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Vacation Reservation Center Reviews (5)

JAN Revdex.comK StNW10" FloorWashington, DC 20005-
Attn: *** ***January, 18th ID # ***
RE: *** ***
*** ***,
After reviewing the complaint sent to us by your company we
have pulled *** ***'s file and gone over the disputes that he seems to be having, this is our response in reference to his concerns.At this time it seems that the letter is being addressed to a “Vacation Reservation Center”, this is not our companyThe letter from your company has been sent to “The *** ***”At this time the *** *** has sent out the documents to MrWarhsaw that he has requested by returning his “Booking Information Needed” formThese documents are what *** *** needs to fill out and return with the deposit to the booking company in order to be able to reserve and book his vacation with the booking companyThis has been the process from the beginning and will continue to be the process, unfortunately this is not something that can be changed and if *** *** refuses to do it this means that his vacation booking will not be able to be completed*** ***'s next issue within his complaint is that The *** *** and his assigned booking company have the same mailing address, this is not the caseWhile The *** *** and Fun Time do share the same mailing center the suite box is different and we are not the same company as themUnfortunately it seems there was a miscommunication or perhaps *** *** did not notice this informationThe last issue that is brought up within *** ***'s letter is that he states for two days he was having an issue getting through to the customer service numberUnfortunately we have no way of knowing this information or being able to have input on this subject because no other complaints were received and we are just now hearing of this information through the complaint that we are currently responding toTo conclude this letter all we can say is that we hope *** *** contacts our company at the customer service number of ###-###-#### for assistance on continuing the booking of his vacation as we would be more than happy to assist him, if he still seems to have issues getting through on the phone lines for some reason we would suggest that he sends an email to our customer service department at [email protected] to make sure that is most definitely getting through to a customer service agentSincerely,
The *** *** Customer Service Department

JAN 2 1 1016Revdex.com1411 K St. NW. 10" FloorWashington, DC 20005-3404 Attn: [redacted]January, 18th 2016 ID # [redacted] RE: [redacted],After reviewing the complaint sent to us by your company we have pulled [redacted]'s file and gone over the disputes...

that he seems to be having, this is our response in reference to his concerns.At this time it seems that the letter is being addressed to a “Vacation Reservation Center”, this is not our company. The letter from your company has been sent to “The [redacted]”. At this time the [redacted] has sent out the documents to Mr. Warhsaw that he has requested by returning his “Booking Information Needed” form. These documents are what [redacted] needs to fill out and return with the deposit to the booking company in order to be able to reserve and book his vacation with the booking company. This has been the process from the beginning and will continue to be the process, unfortunately this is not something that can be changed and if [redacted] refuses to do it this means that his vacation booking will not be able to be completed.[redacted]'s next issue within his complaint is that The [redacted] and his assigned booking company have the same mailing address, this is not the case. While The [redacted] and Fun Time do share the same mailing center the suite box is different and we are not the same company as them. Unfortunately it seems there was a miscommunication or perhaps [redacted] did not notice this information.The last issue that is brought up within [redacted]'s letter is that he states for two days he was having an issue getting through to the customer service number. Unfortunately we have no way of knowing this information or being able to have input on this subject because no other complaints were received and we are just now hearing of this information through the complaint that we are currently responding to.To conclude this letter all we can say is that we hope [redacted] contacts our company at the customer service number of ###-###-#### for assistance on continuing the booking of his vacation as we would be more than happy to assist him, if he still seems to have issues getting through on the phone lines for some reason we would suggest that he sends an email to our customer service department at [email protected] to make sure that is most definitely getting through to a customer service agent.Sincerely, The [redacted] Customer Service Department.

Review: I purchased a hotel voucher from Eversave.nCrowd for 3 days/2 nights for $49. Eversave billed my card for $49. When I went to redeem/reserve, I filled out the form that said that I would not be charged anything until vacationrescenter.com okayed it with me. I haven't heard from them at all, and they've charged me $49 on my card -- presumably for the cost of the voucher -- which I already paid for! I understood that I would have to pay hotel fees once I approved my reservation, but the reservation form specifically said that they would not bill ANYTHING without my express approval. Again, I didn't authorize ANY charge and $49 was taken from me AGAIN.

I would like an immediate refund of the $49 from vacationrescenter.com, and I'll be filing a complaint against Eversave.nCrowd for the $49 I paid them. This is clearly a scam!Desired Settlement: I want vacationrescenter.com to refund the $49 that they took from my account without my permission.

Review: I bought a hotel deal : and this is not a deal--i feel so ripped off by this. The quotes I got were very expensive. Between 200 and 300+ dollars. for a 2 night stay. I looked at the hotels directly and was able to book the same hotel for $53 less in total. I paid 245 for a 2 night stay in a suite. And if I booked it with this stupid deal it would have cost 303+ 49 (which I paid for the deal)=352 total. that is insanely expensive. I have asked for money back but they refuse. I basically would not be able to afford booking with this deal when the hotels are cheaper directly. I still want my money back, I am so disappointed in this deal. Not good customer serviceAGENT EMAIL[redacted]@ecustcare.comGues[redacted]Desired Settlement: all I want is a refund because this deal is a rip off. I would end up paying more for anything I book -I can't afford to end up paying 49 for a 3 day/2 night stay for 150 per night when I can book the same hotel for 245-total----just want money back, this is a total scam

Review: On Friday, March 27, 2015, we arrived at Quality Inn on Country Club in Mesa, Arizona. The first room we were assigned was smoke filled. We immediately asked the front desk for a room change and after being told we were being given “The best room in the hotel” found ourselves in a subpar room – the fridge was not working, nor could the air conditioner keep up with the heat. The door handle was broke, black mold in the shower... on and on... All of this after the travel company had promised in the advertisement that they book you in 3-4 star hotels.

After a rough night of little sleep, we tried calling the travel company as soon as we woke up - when they were open. After waiting on hold for about an hour, we decided to get ready and pack. Finally, after several phone calls and getting the right number to call – instead of the emergency line – someone answered that could hopefully help us. We were told that the person ([redacted]) on the phone couldn’t do anything, but that our need would be “expedited” and someone would be in contact with us. After waiting awhile, we decided to try again – since this was an emergency and we were already passed check out time. This time an even more helpful person ([redacted]) was reached. After being read the cancellation policy – which didn't cover dissatisfaction, [redacted] finally agreed to call the hotel manager to see about getting a refund. We were told that if this would happen, we could get a new hotel. The manager wouldn't be in until three. So he left a number. Three came and the manager called my husband, and we waited an hour to receive a phone call. It never came. Called the manager back - she said she had been unable to reach them. We tried calling for 1.5 hours. Finally reached someone who claimed she couldn't do anything really, but she would call the hotel manager. Two hours later, we hadn't heard back, we rented our own hotel room. We called and asked for a manager to call us. We still haven't heard anything from them.Desired Settlement: I would for sure like a refund for our second night stay. The manager let us know that she refunded that back to the travel company, and I want my money back that we spent getting another hotel room. Also, I would like to know that this company cares about their customers. We have been ignored - I would love a phone call or letter of apology. I am not one that usually likes to complain and make waves, because I have worked in customer service, and I know what it's like. HOWEVER, I also know that when bad things happen, an apology should be made.

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Description: Vacation Certificates & Vouchers

Address: 3460 Marron Rd, Oceanside, California, United States, 92056

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