Vacation Rental Pros Property Management LLC

To the Revdex.com, we indicate this is NOT a valid complaint at all.*** is a 3rd party and has no affiliation with Vacation Rental Pros Vacation Rental Pros delisted this property several weeks ago on the Vacation Rental Pros web site once the contract with the *** expired.Vacation Rental Pros category refutes that the *** Mrand Mrs*** own the customer list created by Vacation Rental Pros The customers were booked by Vacation Rental Pros and signed guest contracts with Vacation Rental Pros and accepted our terms and conditions which include receiving electronic communication (emails) Vacation Rental Pros operates within contract law We ask the Revdex.com to have Mrand Mrs*** provide any written signed documents that support their claims of wrong doing.In terms of a 3rd party site like ***, Mrsand Mr*** need to contact that site if they feel they are improperly listing their property We will support them with whatever written communication they need from our company But, properties listed on a 3rd party web site are not the responsibility of Vacation Rental Pros

Mrs***, Thank you for taking the time to work with us to resolve this issueWe are still completely committed to giving you a 100% refund and have sent the paperwork we require in order to complete the transaction*** in our legal department has been working with Mr***Mr*** has suggested we give a 100% refund plus another punitive amount of money in order to assign a refund, though he has not suggested an amountWhile this certainly feels uncomfortable for us we wish to understand your wishes more completelyCould you please suggest what amount you wish us to pay you in order that you will sign our refund waiver and complete the transaction that we have already agreed to complete? Thank you again for your attention to this matter.Sincerely,*** VRP

Mr***, In addition to the 10% off of a future reservation, I would l like to offer you a $refund Please feel free to contact me directly to discuss this matter further Thank you. Sincerely, *** * *** *** *** ***

Ms***, Thank you for taking the time to bring this to our attentionWe count on guests like you to give us candid input so that we may continually improveOur notes confirm that your refund was approvedWe do have paperwork that you must review before we apply the refund to your
accountCan you please check your email from 1/18/from *** ***? She sent the paperwork on that datePlease reply back once you have reviewed and we will credit your account upon receiptIf you need us to re-send the paperwork, please advise and I will have it re-sent. I apologize that you experienced a delay in your refund and I hope to resolve this matter for you as soon as possible. Thank you again.Sincerely,***VRP

Complaint: ***
I am rejecting this response because: To be clear, the business did not state they required Saturday to Saturday rentals until AFTER they sent an email notification that the property was AVAILABLE for the dares requested and AFTER they quoted a rate for those dates If it is the policy, then don't commit otherwise My position does not change If they had sent the first email saying a Saturday arrival was required, I would have moved on In fact, I did so with several other properties
Regards,
*** ***

Ms***: I sincerely apologize for the delay in processing your refund Your refund was actually processed on 3/11/for the full amount of $ I have attached the receipt hereto for your convenience If you have any questions or concerns, please do not hesitate to
contact me Again, I apologize for the delay and inconvenience Thank you. Sincerely, *** *** *** ***

Complaint: ***
I am rejecting this response because:as soon as I receive check I will accept the response
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Vacation Rental Pros has failed to address the problem. They continue to say they have no way to resolve it and that is not true. They now want me to provide a letter that they will sign without any details on how to achieve that end. The longer they delay, the more loss of business for us All communications with *** assure me that it has to be resolved on their end. They have my contact information and if they are sincere in resolving the problem they can call me. The longer they delay, the more business for them - or perhaps retribution for leaving their agency. I can not contact them because they have accused me of harassment.A key word search of "***s *** ***" results in many links to Vacation Rental Pros with directions how to rent properties that are similar to ours - " Please call us at *** *** or contact us by email and we will be happy to assist you! " is how these searches link to their contacts -- Other links now include '***', ***, ***, *** all have Vacation Rental Pros phone number attached to our property name. So now the problem is getting bigger.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: With the attempted withdrawal of the entire amount with I had only agreed to the $as stated for the deposit, the company cost me bank fees with *** Bank
Regards,
*** ***

Some community complex has a regulation and we provide detail information to the guest Our answer remains same.We can offer the guest for returning credit for that cancellation fee when the guest rebook

***, I am sorry that you have not received the funds into your bank account Vacation Rental Pros has refunded your reservation in full on June 9, If you have any questions or comments, please call me from my information below if you have any
questions. *** *** ***

Complaint: ***
I am rejecting this response because: I have a receipt paid in full and the additional charge was not authorized
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Upon guest request, our service department sent our vendor and cure the situation within hours which is very reasonable response.The pool always regular maintenance scheduled and cleaned on 12/ . And the mulch was a routine landscaping item that is
done for all addresses within the association. Although guest agreement guest signed, there will be no refund due to maintenance and cured within hours in timely manner, we offered them $refund for showing that guest might have inconvenience.And also, management has control for the construction and we fully disclose on the guest contract guest were signed

We advertise the property on our website and there is nowhere indicated that the property is handicap accessible nor equipped. None of our properties are equipped since all vacation homes and condos are residential properties owned by individual owners. I am sorry to hear the guest was upset but management offered to relocate and sent cleaner back immediately upon guest request

Mrand Mrs***, I would like to take this opportunity to apologize on behalf of Vacation Rental Pros for the issues you experienced during your stay Further, I would like to apologize for the lack of response and follfrom our customer service/service team We are always
working to improve and very much appreciate the feedback to help us to do so We would like to offer you a refund for one night in order to compensate you for the inconveniences This would be a total of $ Please let me know if you are agreeable to this resolution If you would like to discuss this matter further, please do not hesitate to call me at *** *** Thank you. Sincerely, *** * *** ***

Complaint: ***
I am rejecting this response because: I was told by agents that I was to receive compensation for our stay in March of this year, not for a future stayAfter they way this agency handled the problem I don't think I would book another vacation with themI also have a contract stating the problem was to be fixed within 48 hours and it never was by the time we left. *** ***
Regards,
*** ***

Ms***, I would like to take this opportunity to apologize on behalf of Vacation Rental Pros for the issues you experienced during your stay We appreciate your feedback and are always working to improve In an effort to compensate you for your troubles, we would like to offer
you a refund of $ Please feel free to contact me directly if you would like to discuss this matter further Thank you. Sincerely, *** * *** *** *** ***

Mr***, Thank you for your message regarding your stay I would like to take this opportunity to apologize for any inconveniences you may have experienced during your stay We do appreciate your feedback as we are always looking to improve our services Based on the
records that I have, *** *** ** *** *** came out to the property at least two times to assist you with the AC issues Further, according to our records, you have filed a chargeback with your credit card company for the entire amount of your reservation Typically, I would be able to offer you some compensation for the inconveniences, but at this point, I am unable to offer you compensation due to the chargeback being filed If the chargeback is withdrawn, I am happy to discuss an amicable resolution with you directly Please feel free to contact me Sincerely, *** * *** *** *** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** ***