--Updated Review 2022-- I also emailed the CEO- Haven't heard anything yet!
My initial review was obviously based on that time frame. We purchased Sept 2020 panels and 3 tesla powerwalls. Dec 2020 was the install of panels only and we were very pleased to have had it done so quickly before the year was over. No powerwalls yet.
The initial project manager was amazing and communicated with me every step of the way. I was told in Jan 2021 that my 3 powerwalls were coming and I was scheduled for 5/14/2021 install. Paperwork was sign in April for our powerwall location. March we had a new project manager because our first one got promoted. Never not once was emailed by her. Then 4/26/21 we got the 3rd one. She did reach out and on my actual install date 5/14 said that they had no clue as to when the batteries were being shipped.
We tried to see if we could switch to the enphase batteries being that they were on hand and hoping they would honor our deal. They said no because since tesla raised their prices they had raised their price on the enphase batteries. We were trying to get them prior to hurricane season. Once again they were just sitting in the warehouse.
I would get weekly updates from the current project manager. Same thing -no clue when we will receive them. Then it switched from weekly to monthly and now the last email she sent me was in March 2022 same message. I emailed her 5/9/22 to find out what was going on with the batteries. As I am writing this updated review (5/15/2022) I haven't received not one email or phone call from her. So are we pissed- highly!
The lack of transparency has definitely been slacking. We are 2 veterans who work serving our vets. We are actually the same branch as Harold who we having been trying to see since 2021 if we could have the enphase and because of the price increase he refuses to do it. We continue to refer coworkers and friends but at this point I will stop; because if a company is treating us like this and only sees us as $$$ and not people then I don't want anyone to go thru the same. We love our sales guy Andy but he can't do anything, his job is done. The owner and management are the ones who should be ashamed to have customers waiting since Sept 2020 for a product, knowing that they can remedy it. Will they lose a couple of dollars, yes; but will they gain very loyal fans who can continue to bring them business- Absolutely!
We are just sick of it! We can only adapt and overcome so much.
People reading this think twice.
--Initial Review 2020--
Working with Andy and Urban Solar has been amazing thus far. Andy is very knowledgeable and you can tell he knows his stuff. We aren’t new to solar but Andy is amazing. They let you know what is going on and communicate every step as well as having an app that also lets you know what’s going on.
To think that I had called Andy to cancel our appt because my husband didn’t want to do it. Andy convinced me and sparked some curiosity in me; and here we are getting solar.
Call and setup an appointment even if you’re curious, you won’t regret it. Tell them I sent you, Juanita and Joe!
My initial review was obviously based on that time frame. We purchased Sept 2020 panels and 3 tesla powerwalls. Dec 2020 was the install of panels only and we were very pleased to have had it done so quickly before the year was over. No powerwalls yet.
The initial project manager was amazing and communicated with me every step of the way. I was told in Jan 2021 that my 3 powerwalls were coming and I was scheduled for 5/14/2021 install. Paperwork was sign in April for our powerwall location. March we had a new project manager because our first one got promoted. Never not once was emailed by her. Then 4/26/21 we got the 3rd one. She did reach out and on my actual install date 5/14 said that they had no clue as to when the batteries were being shipped.
We tried to see if we could switch to the enphase batteries being that they were on hand and hoping they would honor our deal. They said no because since tesla raised their prices they had raised their price on the enphase batteries. We were trying to get them prior to hurricane season. Once again they were just sitting in the warehouse.
I would get weekly updates from the current project manager. Same thing -no clue when we will receive them. Then it switched from weekly to monthly and now the last email she sent me was in March 2022 same message. I emailed her 5/9/22 to find out what was going on with the batteries. As I am writing this updated review (5/15/2022) I haven't received not one email or phone call from her. So are we pissed- highly!
The lack of transparency has definitely been slacking. We are 2 veterans who work serving our vets. We are actually the same branch as Harold who we having been trying to see since 2021 if we could have the enphase and because of the price increase he refuses to do it. We continue to refer coworkers and friends but at this point I will stop; because if a company is treating us like this and only sees us as $$$ and not people then I don't want anyone to go thru the same. We love our sales guy Andy but he can't do anything, his job is done. The owner and management are the ones who should be ashamed to have customers waiting since Sept 2020 for a product, knowing that they can remedy it. Will they lose a couple of dollars, yes; but will they gain very loyal fans who can continue to bring them business- Absolutely!
We are just sick of it! We can only adapt and overcome so much.
People reading this think twice.
--Initial Review 2020--
Working with Andy and Urban Solar has been amazing thus far. Andy is very knowledgeable and you can tell he knows his stuff. We aren’t new to solar but Andy is amazing. They let you know what is going on and communicate every step as well as having an app that also lets you know what’s going on.
To think that I had called Andy to cancel our appt because my husband didn’t want to do it. Andy convinced me and sparked some curiosity in me; and here we are getting solar.
Call and setup an appointment even if you’re curious, you won’t regret it. Tell them I sent you, Juanita and Joe!