I, [redacted], have tried to email [redacted] and call him as well so I can discuss this issue. I cannot leave a message at the ph# given. Please call me back at [redacted] or send me an email to [redacted] letting me know when the best time to reach you is. thanks.
Complaint: [redacted]
I am rejecting this response because:The Blue spruce energy company does not tell you the price per therm. Their representative says it will be cheaper than PGE which is a complete lie. They show you a card which is laminated which shows a cheaper rate. The representative and the third party verification does not indicate the fee or the rate at which you will be charged. They even indicate in there earlier response that they did not inform me at the time. PGE's gas rate is about 19 cents per them for gas why would I agree to pay 3 over three times that rate. The whole thing is a scam and their parent company has many complaints against them as well
Sincerely,
[redacted]
I spoke to the Director of Sales and made it very clear that this behavior is not acceptable. All agents need to be wearing Blue Spruce shirts with a name/ID badge which also carries the Blue Spruce name. If there is anything else you would like for me to do, please contact me directly at [redacted].
Blue Spruce has submitted the disconnect request to PG&E. Ms. Marshall will be switched back to PG&E in approximately one billing cycle. We will waive any cancellation fees. Also, I have enclosed a copy of the TPV and my email correspondence as well. We take these...
complaints seriously and I'm addressing this with the Managing Director of Sales. I have instructed Ms. Marshall to contact me directly once she has received her final bill.
I, [redacted] requested PG&E process a retro-disconnect as of 2/23/2016. Once processed, this request will credit back the customer charges the customer incurred. This won't be reflected until the next billing cycle.
I sent an email to Ms. [redacted] asking her if it would be ok if we wait until she gets her final bill before we process anything. I am waiting to hear back from her.
We spoke directly with the manager for the team this agent works for. They confirmed that their reps our continually coached and will continue to be coached to be sure there isn’t any misrepresentation of who they are working with and that they do not use any misleading tactics, phrases, etc. when...
speaking to customers. They are going to refresh all of their agents, using this complaint as an example, in order to be sure they understand the severity of the situation and the rep will be spoken to directly. As far as the permitting, Dixon, CA does not require a permit unless you are employing a minor under the age of 16 years old. The City Of Dixon would not have had a permit on file for Blue Spruce Energy, so of course the customer was told they don't have one. Please note, I am auditing permits across the board with the teams to ensure we are all in compliance. I have also enclosed a copy of the TPV for this enrollment. We will waive the cancellation fee for the customer.
Blue Spruce has reviewed the complaint and processed the cancellation as requested. Since the enrollment date isn't until 4/25/2016, [redacted] and [redacted] will not become a Blue Spruce customer. They will remain with PG&E and it will be as though this never took place. ...
We will also conduct a thorough review of the sales process with the rep in question. We do require all representatives to have Blue Spruce clothing as well as an ID badge. In addition, they are required to go by the script we have in place. All enrollments are verified by a third party verification company and recorded (see attached). Thank you and let us know if there is anything else you need from us.
I tried to call [redacted] at the daytime number given and was unable to get a hold of them or leave a message. I also sent an email asking for them to give me a call back so we can get this resolved. please see attached email.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I have sent Mr. [redacted] an email with a recording he can listen to. Once he has had a chance to listen to the recording, we will have a phone conversation to discuss what transpired on the tape of record.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will be contacting the company once I receive my final bill, to have final monetary adjustments made.
Sincerely,
[redacted]
I have not yet received full refund and as of today 1-11-2016 just received a fourth charge from this company. To resolve this matter give me a full refund of all charges to my account and close this UET account since I did not authorize you to bill me.
Initial Business Response /* (1000, 6, 2015/12/07) */
I, [redacted], called and left Ms [redacted] a message to call me back to review all of the details of this complaint. I will add more notes to this once I get a chance to speak with her.
Initial Consumer Rebuttal /* (2000, 9, 2015/12/08)...
*/
(The consumer indicated he/she ACCEPTED the response from the business.)
I spoke with [redacted], the above mentioned, and a resolution was reached. I will no longer recieve service from this company and the cancellation fee was waived. He will also be looking into the representative who spoke with me. [redacted] did an excellent job handling the situation and was easy to reach as I missed his first call.
In response to the complaint,We cancelled the account with Blue Spruce effective 10/31/2016 Account [redacted] will return back to PG&E Left message on voice mail & return number.No cancellation fee will not be applied. Thank you
Here is a copy of the TPV for the customer's records. The recording does state Blue Spruce charges a customer service fee of $4.95/ month. The other charges relate to gas and the REC purchase. We are waiving any cancellation fees. The customer was disconnected with Blue...
Spruce on 5/23/2016. If [redacted] has any additional questions or concerns, she can call me directly at [redacted].
I, [redacted], have tried to email [redacted] and call him as well so I can discuss this issue. I cannot leave a message at the ph# given. Please call me back at [redacted] or send me an email to [redacted] letting me know when the best time to reach you is. thanks.
Complaint: [redacted]
I am rejecting this response because:The Blue spruce energy company does not tell you the price per therm. Their representative says it will be cheaper than PGE which is a complete lie. They show you a card which is laminated which shows a cheaper rate. The representative and the third party verification does not indicate the fee or the rate at which you will be charged. They even indicate in there earlier response that they did not inform me at the time. PGE's gas rate is about 19 cents per them for gas why would I agree to pay 3 over three times that rate. The whole thing is a scam and their parent company has many complaints against them as well
Sincerely,
[redacted]
I spoke to the Director of Sales and made it very clear that this behavior is not acceptable. All agents need to be wearing Blue Spruce shirts with a name/ID badge which also carries the Blue Spruce name. If there is anything else you would like for me to do, please contact me directly at [redacted].
Blue Spruce has submitted the disconnect request to PG&E. Ms. Marshall will be switched back to PG&E in approximately one billing cycle. We will waive any cancellation fees. Also, I have enclosed a copy of the TPV and my email correspondence as well. We take these...
complaints seriously and I'm addressing this with the Managing Director of Sales. I have instructed Ms. Marshall to contact me directly once she has received her final bill.
I, [redacted] requested PG&E process a retro-disconnect as of 2/23/2016. Once processed, this request will credit back the customer charges the customer incurred. This won't be reflected until the next billing cycle.
I sent an email to Ms. [redacted] asking her if it would be ok if we wait until she gets her final bill before we process anything. I am waiting to hear back from her.
We spoke directly with the manager for the team this agent works for. They confirmed that their reps our continually coached and will continue to be coached to be sure there isn’t any misrepresentation of who they are working with and that they do not use any misleading tactics, phrases, etc. when...
speaking to customers. They are going to refresh all of their agents, using this complaint as an example, in order to be sure they understand the severity of the situation and the rep will be spoken to directly. As far as the permitting, Dixon, CA does not require a permit unless you are employing a minor under the age of 16 years old. The City Of Dixon would not have had a permit on file for Blue Spruce Energy, so of course the customer was told they don't have one. Please note, I am auditing permits across the board with the teams to ensure we are all in compliance. I have also enclosed a copy of the TPV for this enrollment. We will waive the cancellation fee for the customer.
Blue Spruce has reviewed the complaint and processed the cancellation as requested. Since the enrollment date isn't until 4/25/2016, [redacted] and [redacted] will not become a Blue Spruce customer. They will remain with PG&E and it will be as though this never took place. ...
We will also conduct a thorough review of the sales process with the rep in question. We do require all representatives to have Blue Spruce clothing as well as an ID badge. In addition, they are required to go by the script we have in place. All enrollments are verified by a third party verification company and recorded (see attached). Thank you and let us know if there is anything else you need from us.
I tried to call [redacted] at the daytime number given and was unable to get a hold of them or leave a message. I also sent an email asking for them to give me a call back so we can get this resolved. please see attached email.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I have sent Mr. [redacted] an email with a recording he can listen to. Once he has had a chance to listen to the recording, we will have a phone conversation to discuss what transpired on the tape of record.
I am forwarding this complaint to the sales area to research. I will respond to this complaint again once I gather more information. Thank you!
Revdex.com:
I spoke with [redacted] and he has offered s refund to resolve this matter.l am now waiting for his reply to my acceptance.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will be contacting the company once I receive my final bill, to have final monetary adjustments made.
Sincerely,
[redacted]
I have not yet received full refund and as of today 1-11-2016 just received a fourth charge from this company. To resolve this matter give me a full refund of all charges to my account and close this UET account since I did not authorize you to bill me.
Initial Business Response /* (1000, 6, 2015/12/07) */
I, [redacted], called and left Ms [redacted] a message to call me back to review all of the details of this complaint. I will add more notes to this once I get a chance to speak with her.
Initial Consumer Rebuttal /* (2000, 9, 2015/12/08)...
*/
(The consumer indicated he/she ACCEPTED the response from the business.)
I spoke with [redacted], the above mentioned, and a resolution was reached. I will no longer recieve service from this company and the cancellation fee was waived. He will also be looking into the representative who spoke with me. [redacted] did an excellent job handling the situation and was easy to reach as I missed his first call.
In response to the complaint,We cancelled the account with Blue Spruce effective 10/31/2016 Account [redacted] will return back to PG&E Left message on voice mail & return number.No cancellation fee will not be applied. Thank you
Here is a copy of the TPV for the customer's records. The recording does state Blue Spruce charges a customer service fee of $4.95/ month. The other charges relate to gas and the REC purchase. We are waiving any cancellation fees. The customer was disconnected with Blue...
Spruce on 5/23/2016. If [redacted] has any additional questions or concerns, she can call me directly at [redacted].