Complaint: [redacted] I am rejecting this response because: I have disputed this sale with my cardholderI feel very stupid for letting someone take advantage of me like you didI wouldnt wish your return policy on my worst enemyNor your oversized shipping chargeI think you're doing bad businessJust because you can, doesn't mean you shouldI will warn everyone I know to be cautious purchasing from you Regards, [redacted]
[redacted] I am rejecting this response because: The company is quoting information from their websiteI purchased the item from [redacted] A copy of the [redacted] picture and description was e-mailed to (and ignored) by [redacted] They are requiring $to ship the new board which is about 13% of the items cost, which seems ridiculous since they did not send the product listed on [redacted] 's siteAdditionally, there was no where in the [redacted] checkout process that I saw allowing me to make comments
Complaint: [redacted] I am rejecting this response because: SIGNING for the package and indicating that the packaging is in good condition is of no relevance hereThe facts are that this is a manufacturer's defect, as the packaging was not damaged in any way AND the unpackaging of the item requires multiple people and a long period of timeI had arranged for this to occur upon delivery, but the MERCHANT'S FAILURE to order the proper delivery truck (one containing a lift gate) required me to have to reschedule my professional installersI have spoken to the manufacturer and have been told that the merchant needs to contact them directly to arrange for a resolution as this table has a one-year warranty and the merchant should NOT be attempting to sell me replacement parts under any circumstances Regards, [redacted]
This company is horribleI placed an order Feb 9th, I was sent an email saying that my order will be shipped out in 3-business days It is now Feb 25th and it still hasn't been shipped I submitted a cancellation request the 23rd and was just told it could take 24-48hoursIt's the 25th so that makes hours Do yourself a favor and order from somewhere else
The customer received what was ordered, the item was refused for damage and the customer denied a replacementPlease be advised we do not refund original shipping chargesShipping is a service and the item was delivered using a carrier method, this is the reason why the fee is non-refundableThis information is listed on our website for customer convenienceThank you
[redacted] I am rejecting this response because: The company customer service indicated the marketing title and description are wrong for product [redacted] They claimed it was a mistake, but by refusing to correct the online listing it appears they may be intentionally misleading customers They maintain this misleading listing across multiple sites ( [redacted] ).I expect them to respond to this aspect of the complaint and correct their misleading listings
Complaint: [redacted] I am rejecting this response because:I still want my $for UPS shipping and will not give upI don't give a hoot whether the monies were paid to you or not I dug in my pocket to pay for return shipping on an item I did not order, so I believe it to be in good faith for you to do the same Again, IT WAS YOUR MISTAKE! I ordered a full bedding and was shipped a twin size, but billed for the full Was told in e-mail and on phone by ***, who wasn't very nice about it, that return shipping labels are not issued by your company How in the heck did you expect to get the wrong shipped item back to you if I did not use my own hard earned money to pay for return shipping??? THIS WHOLE THING IS YOUR MISTAKE!!!!!If you are a family owned company, buyer beware of this family And from reading [redacted] and [redacted] , this is not your first rodeo You seem to pull these crooked business practices with everyone who orders from you I've read where several times wrong items were shipped, broken items were shipped, half orders were shipped, etcand these people are still waiting for a promised return shipping label (only customer reported this), shipped back items to be credited to customers credit cards, and on and on.This company intentionally avoids the customer after the credit card is charged And I can't believe Revdex.com you give this company an A- rating on your website I hope you change this to an F minus times infinity Regards, [redacted]
As previously stated, The customer received the correct item ordered from us, with no issue of Unbeatablesale.comIf they do not want the item because they have an issue with the company, [redacted] who ships FOR US that is completely up to the customer, however; they will be responsible for returning the itemWe do not issue labels and we do not refund shippingYour RMA for returning your item is: [redacted] (please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept[redacted] *Lakewood, NJ
The rudest customer service agents I've ever encounteredTheir return policy is horribleIf you have any problems with an order you are out of luck, they will give you the run around so you have no options
Complaint: [redacted] I am rejecting this response because:I think that the terms of return should have been posted on the website so people would know whether to purchase from this company or not Regards, [redacted]
I placed an order to Unbeatablesales.com and received the item orderedIt was shipped and fulfilled through [redacted] However I had made a mistake and ordered the wrong sizeI sent a message to [redacted] and they told me that they just do the shipping and relayed the message to Unbeatablesales.comI also sent an email to them requesting an exchange/returnThere was _NO_ answer at all from themI sent another email and again received NO responseSo it looks like they might be OK if you never need to contact them again but that is a pretty shoddy business model
Complaint: [redacted] I am rejecting this response because: I asked for a refund because the original color burgandy I ordered is unavailableI was told that I had to pick another colorI do not want a green comforterI want a refundI think its ridiculous I had to turn this company in to receive any response from this companyIts been over a month since I ordered thisI will be happy to return whatever they sent if they pay shipping and issue a refund beforehand Regards, [redacted] ***
According to the tracking, the item was delivered 9/23, according to our documentation and the call records the customer contacted us on 9/28/2015, which is five days laterThe customer was advised during that call, that a replacement would be sentA follow up email was sent 9/29, "We apologize that the item was damaged upon arrivalThe warehouse will process a new order for delivery Wed9/We will forward tracking information once it becomes availableThank you." The customer called back 29-Sep-and spoke to ***, who is a team lead, and not a supervisorDuring that call, [redacted] noted "advised customer that our policy states that we cannot refund the shipping charges, she is saying it is the law to refund shipping on damaged itemsTold her I would request the shipping charges refund but I cannot guarantee that it will happen she said she wont rest unless it gets refunded." This message was sent to management as [redacted] advised the customer, a refund was not issued at that timeWe were waiting on the courtesy credit from our vendorThe customer called again on 5-Oct-2015, and again 15-Oct-during those calls it was again documented that a refund would be issued but a full refund was not guaranteed as stated in our policiesReturn Policy Our return policy is one of the most highly rated today Unbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insured Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee
Good morning, We apologize for the poor customer service you received with this orderWe assure you this is not how we treat our customers and this matter will be addressed In the meantime, I have issued a refund of the one damaged chair which was reported in January Thank you
Thank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expected.Your RMA for returning your item is: [redacted] (please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns DeptLehigh Ave Suite 5Lakewood, NJ 08701PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.Thank you
Complaint: [redacted] I am rejecting this response because: I filed that claim in December when I began to have trouble getting my money from this sellerI have not received any of my money backI have filed an escalated claim with [redacted] as of January 11thI have heard nothing from [redacted] in regards to my claim from themI had to call [redacted] to re-file and find anything outIt turns out there is nothing that [redacted] was even doing to help me with thisI was told last night that I could expect a call within 24-hours, but I never heard from them the firs timeI have no confidence that they will contact me this timeAlso, the fact that any claim has been filed with [redacted] does not negate the fact that this company has their defective product and is withholding my moneyI have attached copies of the emails from the seller and myself since December and up to current dateIf this is not resolved I will file civil charges as soon as possibleAfter the conversation with the seller last night I am still getting the run around from Unbeatable Sale and [redacted] Regards, [redacted]
This company would not honor the cancellation of an online order through the [redacted] platform, within hours of the order They told me that I had to accept the product, request a RMA to return the product, and pay to ship the product back The shipping for the product was more than the cost of the product After I contacted [redacted] about their deceptive practices, [redacted] refunded me the cost to ship the product back Unbeatable Sale then would only refund the cost of the product, not the shipping [redacted] , again, refunded me the shipping Unbeatable Sale is a horrible company They even tried to bribe me to keep the product by offering to refund me 25% of the cost if I didn't return the product! I didn't want the product!!!!!!!
Hello, We apologize the warehouse shipped the wrong color, we would have been happy to get the customer the right color, but they declinedWe issued the customer a return label, [redacted] *** [redacted] It is a label, not a pick upIt was paid for by our company, if the customer wants the item picked up they may call UPS and utilize their services but that would be at their expense as the label was free.We do not compensate for customer time, I do apologizeErrors do occur and we offered the customer solutionsOnce, the item is returned the customer will be refunded for the item cost, $The customer will not receive their shipping as they were offered the correct item but declinedPlease see our return policy as wellAlso, please note the customer did not speak to a manager at our companyThank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: The only TWO emails that were sent were one stating they received my order and the second stating that it had shipped Both were automatic, no reply needed, emails, neither of which addressed my issue of them taking unauthorized money from my account I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is "satisfactory" to me Regards,
Complaint: [redacted] I am rejecting this response because: I have disputed this sale with my cardholderI feel very stupid for letting someone take advantage of me like you didI wouldnt wish your return policy on my worst enemyNor your oversized shipping chargeI think you're doing bad businessJust because you can, doesn't mean you shouldI will warn everyone I know to be cautious purchasing from you Regards, [redacted]
[redacted] I am rejecting this response because: The company is quoting information from their websiteI purchased the item from [redacted] A copy of the [redacted] picture and description was e-mailed to (and ignored) by [redacted] They are requiring $to ship the new board which is about 13% of the items cost, which seems ridiculous since they did not send the product listed on [redacted] 's siteAdditionally, there was no where in the [redacted] checkout process that I saw allowing me to make comments
Complaint: [redacted] I am rejecting this response because: SIGNING for the package and indicating that the packaging is in good condition is of no relevance hereThe facts are that this is a manufacturer's defect, as the packaging was not damaged in any way AND the unpackaging of the item requires multiple people and a long period of timeI had arranged for this to occur upon delivery, but the MERCHANT'S FAILURE to order the proper delivery truck (one containing a lift gate) required me to have to reschedule my professional installersI have spoken to the manufacturer and have been told that the merchant needs to contact them directly to arrange for a resolution as this table has a one-year warranty and the merchant should NOT be attempting to sell me replacement parts under any circumstances Regards, [redacted]
This company is horribleI placed an order Feb 9th, I was sent an email saying that my order will be shipped out in 3-business days It is now Feb 25th and it still hasn't been shipped I submitted a cancellation request the 23rd and was just told it could take 24-48hoursIt's the 25th so that makes hours Do yourself a favor and order from somewhere else
The customer received what was ordered, the item was refused for damage and the customer denied a replacementPlease be advised we do not refund original shipping chargesShipping is a service and the item was delivered using a carrier method, this is the reason why the fee is non-refundableThis information is listed on our website for customer convenienceThank you
[redacted] I am rejecting this response because: The company customer service indicated the marketing title and description are wrong for product [redacted] They claimed it was a mistake, but by refusing to correct the online listing it appears they may be intentionally misleading customers They maintain this misleading listing across multiple sites ( [redacted] ).I expect them to respond to this aspect of the complaint and correct their misleading listings
Complaint: [redacted] I am rejecting this response because:I still want my $for UPS shipping and will not give upI don't give a hoot whether the monies were paid to you or not I dug in my pocket to pay for return shipping on an item I did not order, so I believe it to be in good faith for you to do the same Again, IT WAS YOUR MISTAKE! I ordered a full bedding and was shipped a twin size, but billed for the full Was told in e-mail and on phone by ***, who wasn't very nice about it, that return shipping labels are not issued by your company How in the heck did you expect to get the wrong shipped item back to you if I did not use my own hard earned money to pay for return shipping??? THIS WHOLE THING IS YOUR MISTAKE!!!!!If you are a family owned company, buyer beware of this family And from reading [redacted] and [redacted] , this is not your first rodeo You seem to pull these crooked business practices with everyone who orders from you I've read where several times wrong items were shipped, broken items were shipped, half orders were shipped, etcand these people are still waiting for a promised return shipping label (only customer reported this), shipped back items to be credited to customers credit cards, and on and on.This company intentionally avoids the customer after the credit card is charged And I can't believe Revdex.com you give this company an A- rating on your website I hope you change this to an F minus times infinity Regards, [redacted]
As previously stated, The customer received the correct item ordered from us, with no issue of Unbeatablesale.comIf they do not want the item because they have an issue with the company, [redacted] who ships FOR US that is completely up to the customer, however; they will be responsible for returning the itemWe do not issue labels and we do not refund shippingYour RMA for returning your item is: [redacted] (please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns Dept[redacted] *Lakewood, NJ
The rudest customer service agents I've ever encounteredTheir return policy is horribleIf you have any problems with an order you are out of luck, they will give you the run around so you have no options
Complaint: [redacted] I am rejecting this response because:I think that the terms of return should have been posted on the website so people would know whether to purchase from this company or not Regards, [redacted]
Buyers claim is falseWe spoke to them of five different occasions and issued a return label for the error Thank you
I placed an order to Unbeatablesales.com and received the item orderedIt was shipped and fulfilled through [redacted] However I had made a mistake and ordered the wrong sizeI sent a message to [redacted] and they told me that they just do the shipping and relayed the message to Unbeatablesales.comI also sent an email to them requesting an exchange/returnThere was _NO_ answer at all from themI sent another email and again received NO responseSo it looks like they might be OK if you never need to contact them again but that is a pretty shoddy business model
Complaint: [redacted] I am rejecting this response because: I asked for a refund because the original color burgandy I ordered is unavailableI was told that I had to pick another colorI do not want a green comforterI want a refundI think its ridiculous I had to turn this company in to receive any response from this companyIts been over a month since I ordered thisI will be happy to return whatever they sent if they pay shipping and issue a refund beforehand Regards, [redacted] ***
According to the tracking, the item was delivered 9/23, according to our documentation and the call records the customer contacted us on 9/28/2015, which is five days laterThe customer was advised during that call, that a replacement would be sentA follow up email was sent 9/29, "We apologize that the item was damaged upon arrivalThe warehouse will process a new order for delivery Wed9/We will forward tracking information once it becomes availableThank you." The customer called back 29-Sep-and spoke to ***, who is a team lead, and not a supervisorDuring that call, [redacted] noted "advised customer that our policy states that we cannot refund the shipping charges, she is saying it is the law to refund shipping on damaged itemsTold her I would request the shipping charges refund but I cannot guarantee that it will happen she said she wont rest unless it gets refunded." This message was sent to management as [redacted] advised the customer, a refund was not issued at that timeWe were waiting on the courtesy credit from our vendorThe customer called again on 5-Oct-2015, and again 15-Oct-during those calls it was again documented that a refund would be issued but a full refund was not guaranteed as stated in our policiesReturn Policy Our return policy is one of the most highly rated today Unbeatablesale.com has a money back guaranty on products returned within daysIn order to receive proper credit on your return, please contact us for an RAOnce you receive an RA all items must be returned within days of receiving your orderWe do not accept returns after daysIf the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be appliedWe will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submittedPlease note: We do not issue prepaid return labelsAll returns must be in their original carton with all packing material intactAll returns must be sent freight prepaid by the customer and insured Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee
Good morning, We apologize for the poor customer service you received with this orderWe assure you this is not how we treat our customers and this matter will be addressed In the meantime, I have issued a refund of the one damaged chair which was reported in January Thank you
Thank you for ordering from Unbeatablesale, Inc.We are sorry that your order did not arrive as expected.Your RMA for returning your item is: [redacted] (please include this number on your package and inside the box).Please write the RMA# on a piece of paper and attach to the box (Please do not write on the item packaging)Also if possible please include the packing slip that you received with the order.Please note: All returns must be received within days from the date of delivery and must have all original packaging material intactWe do not issue prepaid return labelsAll returns must be sent freight prepaid by the customer and insured.Please return the item to the following address:UnbeatableSale Returns DeptLehigh Ave Suite 5Lakewood, NJ 08701PLEASE INDICATE THE REASON FOR YOUR RETURN:_________________________________________________________________________...⇄ sure to use a traceable method of shipment and reply to this email with your return tracking.Thank you
Complaint: [redacted] I am rejecting this response because: I filed that claim in December when I began to have trouble getting my money from this sellerI have not received any of my money backI have filed an escalated claim with [redacted] as of January 11thI have heard nothing from [redacted] in regards to my claim from themI had to call [redacted] to re-file and find anything outIt turns out there is nothing that [redacted] was even doing to help me with thisI was told last night that I could expect a call within 24-hours, but I never heard from them the firs timeI have no confidence that they will contact me this timeAlso, the fact that any claim has been filed with [redacted] does not negate the fact that this company has their defective product and is withholding my moneyI have attached copies of the emails from the seller and myself since December and up to current dateIf this is not resolved I will file civil charges as soon as possibleAfter the conversation with the seller last night I am still getting the run around from Unbeatable Sale and [redacted] Regards, [redacted]
This company would not honor the cancellation of an online order through the [redacted] platform, within hours of the order They told me that I had to accept the product, request a RMA to return the product, and pay to ship the product back The shipping for the product was more than the cost of the product After I contacted [redacted] about their deceptive practices, [redacted] refunded me the cost to ship the product back Unbeatable Sale then would only refund the cost of the product, not the shipping [redacted] , again, refunded me the shipping Unbeatable Sale is a horrible company They even tried to bribe me to keep the product by offering to refund me 25% of the cost if I didn't return the product! I didn't want the product!!!!!!!
Hello, We apologize the warehouse shipped the wrong color, we would have been happy to get the customer the right color, but they declinedWe issued the customer a return label, [redacted] *** [redacted] It is a label, not a pick upIt was paid for by our company, if the customer wants the item picked up they may call UPS and utilize their services but that would be at their expense as the label was free.We do not compensate for customer time, I do apologizeErrors do occur and we offered the customer solutionsOnce, the item is returned the customer will be refunded for the item cost, $The customer will not receive their shipping as they were offered the correct item but declinedPlease see our return policy as wellAlso, please note the customer did not speak to a manager at our companyThank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: The only TWO emails that were sent were one stating they received my order and the second stating that it had shipped Both were automatic, no reply needed, emails, neither of which addressed my issue of them taking unauthorized money from my account I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is "satisfactory" to me Regards,