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U Save Auto Sales, Inc.

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Reviews U Save Auto Sales, Inc.

U Save Auto Sales, Inc. Reviews (13)

Mr. [redacted] ORIGINALLY BOUGHT A 2008 [redacted] 750 AND THE CAR WAS SOLD AS IS, THE NEXT DAY HE CAME AND SAID THAT HIS GIRLFRIEND MOM SAYS THAT THE CAR HAS A BLOWN HEAD GASKET AND THEY ARE NOT GOING TO PAY FOR THE CAR AND WILL NOT BRING THE CAR BACK TO US, SO WE SENT SOMEONE TO DRIVE THE CAR BACK TO THE...

DEALERSHIP AND THERE WAS NOTHING WRONG WITH THE CAR. HE REQUESTED TO HAVE THE CAR INSPECTED BY A MECHANIC TO VERIFY THAT NOTHING IS WRONG, WE AGREED AS LONG AS HE PAYS FOR THE DIAGNOSIS EVEN THOU HE SHOULD HAVE DONE THAT BEFORE HE BOUGHT THE CAR NOT AFTER; BUT WE WERE CONFIDENT THAT THE CAR WAS IN EXCELLENT CONDITION. HE TOOK THE CAR TO [redacted] WHO DID THE FULL INSPECTION ON THE CAR AND FOUND NOTHING WRONG WITH THE CAR, [redacted] REFUSED TO RELEASE THE CAR WITHOUT PAYMENT AND Mr. [redacted] KEPT SAYING I CANT COME PAY FOR THE DIAGNOSIS BECAUSE HE WAS BUSY SO WE PAYED [redacted] TO GET THE CAR RELEASED A COPY OF THE DIAGNOSIS REPORT IS AVAILABLE IF YOU NEED IT. Mr. [redacted] THEN DECIDED TO GET A CHEAPER 2006 [redacted] 750 SO WE SWITCHED THE CONTRACT; AND WE EXPLAINED TO HIM THAT THE CAR IS SOLD AS IS AND THAT WE WILL NOT ALLOW WHAT HAPPENED WITH THE FIRST CAR TO HAPPEN AGAIN WITH THIS ONE SO IF YOU WANT INSPECT THE CAR YOU MUST DO SO BEFORE YOU BUY IT BUT ONCE THE SALE IS DONE AND YOU TAKE THE CAR WE ARE NOT RESPONSIBLE FOR ANYTHING THAT GOES WRONG OR IS CURRENTLY WRONG WITH THIS CAR AND SO HE AGREED TO BUY IT AS IS, WE WERE ABLE TO GET HIM FINANCING THRU A LENDER WHO THEN RETURNED THE CONTRACT TO US BECAUSE Mr. [redacted] HAD ALREADY AN OPEN CAR LOAN 30 DAYS PRIOR TO BUYING OUR CAR AND SINCE HE FAILED TO DISCLOSE THAT AND HE DOES NOT QUALIFY FOR 2 CARS LOAN WE NOTIFIED HIM AND HE TOLD US THAT HE CAN PAYOFF THIS CAR IN 2 MONTH IF WE AGREE TO CARRY THE LOAN IN HOUSE, WE INFORMED HIM THAT HE WILL HAVE TO COME AND RESIGN THE NEW CONTRACT BECAUSE THE ONE HE HAS IS NOT VALID ANYMORE SINCE THE LOAN DID NOT GO THRU WITH THE LENDER; HE SAID HE WILL BE IN TO BRING MORE MONEY FOR THE DOWN PAYMENT AND SIGN THE NEW CONTRACT, THAT SAME DAY WE WERE SURPRIZED THAT OUR CREDIT CARD PROCESSING COMPANY TOOK THE MONEY HE PAID US ON HIS ATM CARD FOR THE DOWNPAYMENT BECAUSE HE DISPUTED THE CHARGE, WE CONTACTED HIM AND HE SAID HE WAS SORRY HE DID THAT BUT WILL CALL HIS BANK AND WITHDRAW THE DISPUTE, WE ASKED HIM TO BRING ALL MONEY IN CASH, HE PROMISSED TO SHOW UP WITH THE CASH THREE DIFFRENT TIME AND HE NEVER SHOWED UP SO WE NOW ARE OUT OF THE CAR AND THE MONEY AND THIS IS CONSIDERED FRAUD AND INTENTION TO FRAUD WE FILED A POLICE REPORT AND THEY ADVISED US TO SEND HIM A FORMAL DEMAND FOR THE MONEY OR THE CAR VIA REGISTERED MAIL BEFORE WE CAN REPORT THE CAR STOLEN; SO WE DID BUT IT CAME BACK BECAUSE HE REFUSED TO ACCEPT THE LETTER, THE POLICE TOLD US THAT WE CAN REPORT THE CAR STOLEN AFTER 30 DAYS FROM THE DAY WE SENT HIM THE LETTER WHICH IS COMING UP VERY SOON AND WE WILL DO SO IF HE DOES NOT RETURN THE VEHICLE OR THE FULL PRICE OF THE CAR, WE ALSO INTEND TO FILE CRIMINAL CHARGES IF WE HAVE TO, Mr. [redacted] KNEW WHAT HE WAS DOING AND HAD THE INTENTION TO FRAUD US WE DO NOT WANT CAUSE HIM ANY TROUBLE WITH THE LAW SINCE HE ALEADY HAVE HIS OWN ISSUES WITH THE LAW BUT WE WILL DO EVERYTHING WE CAN TO PROTECT OUR INTREST IN THIS BAD TRANSACTION. THE LAST TIME WE SPOKE TO HIM HE TOLD US IF WE CAN FIND THE CAR WE CAN HAVE IT BACK HE ALSO THREATEND TO BRING HIS BOYS AND TRASH THE ENTIRE DEALERSHIP AND ALL WAS REPORTED TO THE POLICE. WE ADVISE Mr. [redacted] TO EITHER SURRENDER THE CAR TO US OR COME AND PAY FOR IT IN FULL BEFORE WE REPORT THE CAR STOLEN IN THE NEXT FEW DAYS I AM SURE THAT HE KNOWS HOW TO CONTACT US AND AGAIN I REPEAT WE DO NOT WANT CAUSE HIM ANY TROUBLE WITH LAW BUT IF THIS IS THE ONLY WAY TO GET OUR MONEY OR CAR BACK THEN HE LEAVES US NO OTHER CHOICE. THANK YOU

I am rejecting this response because: your statement is faulse ive already contacted small claims court and Revdex.com to help me take care of this matter, [redacted] did leave me a message via telephone and stated he would give me all my money back for the car im not in default with payment by law your company has to give over all of my money

[redacted] purchased a car from us on 11/2/2015 we agreed to sell her the car and carry the financing for her since no bank will accept the risk of financing her; the agreement was that she puts $1200 down the night she picked up the car and to bring $400 2 days later, the car was sold to her AS IS she signed all the documents after it was all explained to her by [redacted] who by the way is neither drunk nor high and also it was explained by the finance manager, she failed to bring the remaining balance of the down payment and started making excuses that the car is breaking down.we explained to her that we are not responsible for her car anymore and that she has to bring the money as promised or we will repossess the car and she will loose her money, credit and the car for that matter and since that day she failed to respond to any of our calls and she is currently hiding the car.we need her to either surrender the car or if she wants to keep it she has to pay us the remaining balance and we will be happy to see if we can help her resolve this issuebest regardsU Save Auto Sales Inc.

I am rejecting this response because:  We did a price negotiation before seeing the vehicle based on the information provided in the advertisement.  Once we saw the vehicle they reiterated that the car has"brand new tires and all maintenance including timing belt".  When asked about brakes I was told it has new brakes and rotars as well.  I had no reason to disbelieve the sellers on these issues.  I was NEVER told the vehicle was sold as-is and we continued to believe the vehicle was as they represented it and promised it to be.  The sellers did take a very long time to provide the paperwork and as we had two small children with us we did ask them to complete as fast as possible.  I was told the extended warranty was not worth offering as it would be null before I could bring the vehicle back as I live over 100 miles away from the dealership.  The paperwork signed was for the vehicle as they represented it.  I took the vehicle to a Toyota dealership for an evaluation and to a very Les Schwab for a tire evaluation after they were unable to fix the leak in the two drivers side tires.  I opted to buy new tires at [redacted] as they had a sorter wait and offered a discount after hearing the nightmare I've had with this car since buying it.  All three of these places are very reputable and consistent with their recommendations.  I performed the very necessary repairs to avoid more serious issues, i.e. the timing belt breaking and destroying the engine or continuing to drive on different tires which would destroy the transmission. It is my hope there has not already been irreparable damage.  The brakes are also, definitely not new.  The front brakes, in fact are close to needing a replacement, though I was told I can wait a month, which I will have to wait to do as I just finished spending an unexpected almost 1500$! It is very clear to me if I had known these issues existed I would not have purchased this vehicle.  I still feel the seller was dishonest, evasive and was doing and saying anything they could to get the sale.

I am rejecting this response because: I have receipts, that prove I paid $2000 down & documentation, pictures, texts messages from the Salesman that proves his promises to me which was to have the ability to have the [redacted] with $2000 down. I can prove every word I have stated. I am speaking the truth. [redacted] also promised to return the money to that I placed on the [redacted] minus the bank fees which he is now saying the opposite of as he he verbally promised to me on 10/31/17.At this point I am seeking counsel and truly believe I was purposely lied to and taken advantage of.[redacted]

This customer is delusional we in house contracted her on a vehical, the sales man she referenced is was not high or drunk she is in repo status so we are attempting to get our vehical back, she has not shown up as she promised , this is a ploy to avoid her financial obligations... we followed every...

letter of the law in delivering her a safe vehical she has not followed thru on one obligation. she is in default on contract

Review: We bought a car here, despite a sneaky feeling they were shady. The listing said all maintenance had been done and is had new tires. We got it home and paid for an inspection at the local dealership. It had two leaks that needed to be fixed and the timing belt had not been done, despite the salesperson, Joe, "guaranteeing" the belt had been done. Also, two tires leaked and there were 3 different types of tires on an AWD so I had to immediately buy new tires. I called the dealership and asked for them to pay for half the tires, they refused. Sadly, I paid a good price and immediately was hit with over 1500$ in repairs.Desired Settlement: I would like the dealership to pay for the timing belt and the tires, as that was what was promised and advertised. The repair/tires cost approximately 1350$

Business

Response:

This customer negotiated from 15995 which was a sale price.... Down to 14195, then negotiated another 100 off of sale price. [redacted], test drove vehicle then had her husband drive vehicle, at this point they both agreed that they wanted vehicle after 30 min examination of vehicle [redacted] was told vehicle is sold as is with no warranty. I offered them a extended service contract they declined. at which point they told my salesman they don't believe in extended service contracts and told me to hurry up on paperwork, which I personal went over with them , in great detail I explained this is sold as is had [redacted] sign as is no warranty she then declined contract cancellation option all paperwork on vehicle Clearly states vehicle IS SOLD AS IS NO WARRANTY. my sales man never at any time told them timing belt was replaced or said we had put new ties on vehicle ..... we are not budging on our signed agreement that vehicle was sold as is no warranty ..... once again BOTH HUSBAND AND WIFE DROVE VEHICAL SEPERATLY AND BOTH AGREADED THAT THIS WAS EXACTLY WHAT THEY WANTED THEN THEY MADE THE PURCHASE. in conclusion I am very sorry that they feel this way but both husband and wife negotiated any money to do anything to vehicle out of sales price, down to a lost leader add unit special, price I gave them plenty of time to examine vehicle and I stand by my integrity of knowing they made a willful decision to buy vehicle with no pressure once so ever.. unfortunately they chose to have a mechanic up sell them in there hometown for repairs that he deemed necessary based on his recommendation. ONCE AGAIN VEHICAL WAS SOLD At a discounted all FAULTS AND CONDITION SOLD AS IS AS AGREED

Consumer

Response:

I am rejecting this response because: We did a price negotiation before seeing the vehicle based on the information provided in the advertisement. Once we saw the vehicle they reiterated that the car has"brand new tires and all maintenance including timing belt". When asked about brakes I was told it has new brakes and rotars as well. I had no reason to disbelieve the sellers on these issues. I was NEVER told the vehicle was sold as-is and we continued to believe the vehicle was as they represented it and promised it to be. The sellers did take a very long time to provide the paperwork and as we had two small children with us we did ask them to complete as fast as possible. I was told the extended warranty was not worth offering as it would be null before I could bring the vehicle back as I live over 100 miles away from the dealership. The paperwork signed was for the vehicle as they represented it. I took the vehicle to a Toyota dealership for an evaluation and to a very Les Schwab for a tire evaluation after they were unable to fix the leak in the two drivers side tires. I opted to buy new tires at [redacted] as they had a sorter wait and offered a discount after hearing the nightmare I've had with this car since buying it. All three of these places are very reputable and consistent with their recommendations. I performed the very necessary repairs to avoid more serious issues, i.e. the timing belt breaking and destroying the engine or continuing to drive on different tires which would destroy the transmission. It is my hope there has not already been irreparable damage. The brakes are also, definitely not new. The front brakes, in fact are close to needing a replacement, though I was told I can wait a month, which I will have to wait to do as I just finished spending an unexpected almost 1500$! It is very clear to me if I had known these issues existed I would not have purchased this vehicle. I still feel the seller was dishonest, evasive and was doing and saying anything they could to get the sale.

Review: I Bought my car from U saved Auto on the 15th I didn't get to pick my car up until the 16th there was some repairs that was promised that would be made. the breaks and what ever the noise was that was knocking under the tire as well as my door handles being broken. the person that sold me my car name was [redacted]. he had been driving the car as a loaner so he let me know that there was nothing wrong with the car it was a good car heated seats and all I asked if all the appliances in the car worked he insured me that they did. on the 16th I got my car and I asked him how come my passenger side door did not work he stated he understood that the door did not work how ever there is nothing they could do about them I told him that I would of never purchased a car were it didn't work to make a long story short I called in to speak with [redacted]e in regards of the issues I was having with the car. he was very rude he stated [redacted] no longer works here anything you had going on with him is voided he has been lying to the customers and stilling money. I told them OK but what about my car. he stated I cant talk to you right now and hung up in my face. I went on a Friday to talk about my car all he was worried about was the car payment so I didn't get to talk about the car I asked if we can do something about the door I just paid 200 he said no so that was the end if that. my motor mounts was getting done and I came in and asked for a receipt for my car Rubin the other worked stated they cant give me a receipt because the are not licensed after he said that [redacted] started yelling you didn't pay for nothing so we don't have to give a receipt. I told him I understood but he didn't have to talk to me like that I understand everything your saying [redacted] stated I don't want to talk to you get out. I felt belittled disrespected and embarrassed all in one. Rubin looked at me . [redacted] was nice to the customer that came in i'm not sure why he is so bitter to me. he also threatened that wait until you don't make a payment I will takeDesired Settlement: I would like all my repairs to be done that was promised by a licence place because I don't trust them at this point. I would like a refund of my $200 paid to replace the lock and handle on the door. If [redacted] Can not act as a Business man I would like to not deal with him or do business at all. All [redacted] cares about is the money. he thinks he is doing people a favor by selling them a bad car when its the other way around the customer is doing him a favor by buying it.

Review: Vehicle was sold with a non-functioning odometer and had an additional 100,000 miles on it that they did not disclose, among other things.

Purchased a 1995 Honda Accord for $4,500 (incuding tax and license)11/24/13 from someone claiming to be named "[redacted]." (1)Discovered 11/26 that odometer was not functioning. After waiting an entire day, they fixed the odometer. Suspicious, ordered a CarFax which showed that less than one month before, smog check revealed discrepancy in odometer (which turned out to be 100,000). Dealer denied knowledge of this and hid behind mileage exemption for older cars. (2)Dealer further verbally claimed at least twice that he had put thousands of dollars into the vehicle and that he was only making $200 on it. Upon return of vehicle from dealer for odometer issue, I took it in to have Honda dealership conduct a safety inspection. Their estimate for repairs to the vehicle (not including electrical) was $3,800. The likelihood of dealer actually having put "thousands of dollars in repairs) to the vehicle is further disproven by the actual Kelley Blue Book value of the car at less than $2,000 and a sale price of $4,000 plus tax and license.Desired Settlement: I have on two occasions requested to return the car for the amount of purchase. Dealer made the excuse that they had already registered the vehicle and incurred the cost for registration and sales tax. They suggested that they would trade the vehicle for a car of similar trade-in value, and given that the trade-in value of the car is about $1,700, I felt that it was likely I'd get a car in even worse shape given the business practices I'd encountered thus far. I then suggested that they keep the tax and licensing fees they'd incurred and return the remaining amount to me. I have not heard from them since and so now I'd like a full refund in exchange for the car, because I'm spending a lot of time and effort in trying to recoup my money.

Business

Response:

Dear Revdex.com

First it is unfortunate that Miss [redacted] is upset and unhappy with her purchase when in fact she was very happy when she made the purchase and asked us to hold the car for her till she go get her money and discuss it with her friend in which we agreed even though we had two other customers looking to buy that car that day.

She came back an hour later after discussing it with her friend and test drove the car; she decided to purchase the car.

we explained to her that this car is over 18 years old so it is exempted on the miles and is being sold as exempted. we explained to her that she have the right to have the vehicle inspected by her mechanic prior to the purchase and we explained to her that she can purchase the contract cancellation option agreement which gives her the right to return the car within 48 hours and she waived her right to both.

Miss [redacted] also disputed her credit card which caused a lot problems for the business. we offered her to trade the car for another one and she refused she wants a full refund which we can not do.

best regards..

U Save Auto

Business

Response:

Dear Revdex.com

First it is unfortunate that [redacted] is upset and unhappy with her purchase when in fact she was very happy when she made the purchase and asked us to hold the car for her till she go get her money and discuss it with her friend in which we agreed even though we had two other customers looking to buy that car that day.

She came back an hour later after discussing it with her friend and test drove the car; she decided to purchase the car.

we explained to her that this car is over 18 years old so it is exempted on the miles and is being sold as exempted. we explained to her that she have the right to have the vehicle inspected by her mechanic prior to the purchase and we explained to her that she can purchase the contract cancellation option agreement which gives her the right to return the car within 48 hours and she waived her right to both.

[redacted] also disputed her credit card which caused a lot problems for the business. we offered her to trade the car for another one and she refused she wants a full refund which we can not do.

best regards..

U Save Auto

Consumer

Response:

First, regarding the "mileage exemption." The seller did not emphasize anything regarding the mileage exemption, it was stated only once and then only AFTER I signed the cancellation contract waiver. What was emphasized was how much money the seller had allegedly put into the vehicle and how they were only making $200 on it.

Furthermore, though the paperwork provided to the DMV may be exempted (my interpretation of the statute is that it MAY be exempted from declaring the mileage of the vehicle but it isn't required), honest business practices would suggest that disclosing the actual mileage of the vehicle to the consumer is appropriate. The odometer had been tampered with, that much is clear. Odometer tampering is illegal and selling a vehicle with a non-functioning odometer is indicative of that. Moreover, it is likely that the dealership had the smog check performed on 10/29/13, and that the seller knew the odometer had been tampered because the Carfax clearly shows the discrepancy was discovered on that date. Since the car had likely been driven numerous times since that date before I purchased it, it also seem likely that the seller knew the odometer reading had not changed. It is for these reasons that I believe that U Save Auto Sales did know the odometer reading was incorrect and therefore knowingly defrauded me.

Second of all, taking a used car to a mechanic to check out for $120 plus a CarFax for $40 to a woman making less than $20,000 a year is asking too much, especially if the car doesn't check out and that process is repeated several times....because then I'm out even more money that I don't have all because the people running the business are too concerned with selling me a car that isn't legal, isn't safe, and isn't really priced fairly - again despite its assertions that they had spent THOUSANDS of dollars fixing it and were only making $200 on it. Given the estimated repairs to the vehicle, and knowing the cost of a paint job, this assertion can only be an outright falsehood.

Considering items one and two, it appears that perhaps U-Save Auto Sales actually made a bad buy, and that the dealership is sacrificing customer service and goodwill by cutting its losses and passing a bad purchase on to the consumer.

Having said that, yes, I understand about cancellation waivers and AS IS posters (though most car dealers place them in the windows of the vehicles because I do not recall seeing them posted to any walls in your office. However, I also know that the person who writes the contract can void the contract by agreement, and that sometimes in the interest of customer service it is prudent to do so for the long-term health of a business. Furthermore, signing such a waiver is a sign of trust, and frankly, I believe that trust was broken.

Third, my happiness with the purchase prior to the problems arising is irrelevant. The fact is that the issues with the vehicle, aside from the odometer, didn't become apparent until two days after the purchased. In fact, the dealership claimed that the noise in the back end of the vehicle on 11/26/13 was merely the muffler rattling when instead it is a defective inner CV boot. The point is that I maintain they knew the odometer had been tampered with and that they intentionally defrauded me and are hiding behind an exemption and contract waivers.

Finally, while I appreciate the gesture of offering to trade the Honda in for another car at fair trade in value, that really doesn't seem like a great deal to me, since the blue book value of the Accord is $1,700 in the shape you sold it to me in. Given what I bought for $4,500, I would be unable to trust any "fair" trade based on the vehicle's estimated Kelley Blue Book trade-in value in will be in better condition.

I've already spent the money to repair my other vehicle and so I definitely don't need to be saddled with a second cr. For this reason I offered the dealership a counter-offer: they could keep the $350 in sales taxes and the $15.00 transfer of registration fees you claim to be out-of-pocket, and then take the car back and return the remainder of the money I paid for the vehicle. I would transfer the title back to the dealership. I think is a fair offer since the dealer's original correspondence to me implied that the major barrier to taking back the vehicle were the fees paid for sales tax and licensing.

Business

Response:

As for the [redacted] complaint, I did respond to the complaint and gave my final position in my response at the time; and since she filed a law suit after that there was no need for me to repeat my response.

Review: Last monday nov. 2,2015 I went to Usave auto sales and met a man named [redacted] who was drunk and high I looked for someone else to service me with getting a new car he pushed on and on about him being fine and he would help me, I put $1,200 on a 2000 [redacted] montero sport as soon as I drove it off the lot I had problems the car broke down I tried to reach [redacted] (the man who solde the car) there was no answer I spoke to them the next day [redacted] was very drunk again and really didnt help my situation I do know by law he should not have sold me that car and as far as paper work I was taken advanage of was told I was signing other things when I went to the location [redacted] came up with so many excuses on why the car broke down insted of checking it out, I then tried to pop the hood and that didnt open more and more worse things kept happening to me in this car I told him that this is a safty situation and I wanted my money back he went off on me and my sister and was really disrespectful this is an outrageDesired Settlement: I dont want this car and I want all my money back

Business

Response:

This customer is delusional we in house contracted her on a vehical, the sales man she referenced is was not high or drunk she is in repo status so we are attempting to get our vehical back, she has not shown up as she promised , this is a ploy to avoid her financial obligations... we followed every letter of the law in delivering her a safe vehical she has not followed thru on one obligation. she is in default on contract

Business

Response:

[redacted] purchased a car from us on 11/2/2015 we agreed to sell her the car and carry the financing for her since no bank will accept the risk of financing her; the agreement was that she puts $1200 down the night she picked up the car and to bring $400 2 days later, the car was sold to her AS IS she signed all the documents after it was all explained to her by [redacted] who by the way is neither drunk nor high and also it was explained by the finance manager, she failed to bring the remaining balance of the down payment and started making excuses that the car is breaking down.

Very nice selection of cars, customer service is above average very friendly and helpful

Review: Vehicle was sold with a non-functioning odometer and had an additional 100,000 miles on it that they did not disclose, among other things.

Purchased a 1995 Honda Accord for $4,500 (incuding tax and license)11/24/13 from someone claiming to be named "[redacted]." (1)Discovered 11/26 that odometer was not functioning. After waiting an entire day, they fixed the odometer. Suspicious, ordered a CarFax which showed that less than one month before, smog check revealed discrepancy in odometer (which turned out to be 100,000). Dealer denied knowledge of this and hid behind mileage exemption for older cars. (2)Dealer further verbally claimed at least twice that he had put thousands of dollars into the vehicle and that he was only making $200 on it. Upon return of vehicle from dealer for odometer issue, I took it in to have Honda dealership conduct a safety inspection. Their estimate for repairs to the vehicle (not including electrical) was $3,800. The likelihood of dealer actually having put "thousands of dollars in repairs) to the vehicle is further disproven by the actual Kelley Blue Book value of the car at less than $2,000 and a sale price of $4,000 plus tax and license.Desired Settlement: I have on two occasions requested to return the car for the amount of purchase. Dealer made the excuse that they had already registered the vehicle and incurred the cost for registration and sales tax. They suggested that they would trade the vehicle for a car of similar trade-in value, and given that the trade-in value of the car is about $1,700, I felt that it was likely I'd get a car in even worse shape given the business practices I'd encountered thus far. I then suggested that they keep the tax and licensing fees they'd incurred and return the remaining amount to me. I have not heard from them since and so now I'd like a full refund in exchange for the car, because I'm spending a lot of time and effort in trying to recoup my money.

Business

Response:

Dear Revdex.com

First it is unfortunate that [redacted] is upset and unhappy with her purchase when in fact she was very happy when she made the purchase and asked us to hold the car for her till she go get her money and discuss it with her friend in which we agreed even though we had two other customers looking to buy that car that day.

She came back an hour later after discussing it with her friend and test drove the car; she decided to purchase the car.

we explained to her that this car is over 18 years old so it is exempted on the miles and is being sold as exempted. we explained to her that she have the right to have the vehicle inspected by her mechanic prior to the purchase and we explained to her that she can purchase the contract cancellation option agreement which gives her the right to return the car within 48 hours and she waived her right to both.

[redacted] also disputed her credit card which caused a lot problems for the business. we offered her to trade the car for another one and she refused she wants a full refund which we can not do.

best regards..

U Save Auto

Business

Response:

Dear Revdex.com

First it is unfortunate that Miss [redacted] is upset and unhappy with her purchase when in fact she was very happy when she made the purchase and asked us to hold the car for her till she go get her money and discuss it with her friend in which we agreed even though we had two other customers looking to buy that car that day.

She came back an hour later after discussing it with her friend and test drove the car; she decided to purchase the car.

we explained to her that this car is over 18 years old so it is exempted on the miles and is being sold as exempted. we explained to her that she have the right to have the vehicle inspected by her mechanic prior to the purchase and we explained to her that she can purchase the contract cancellation option agreement which gives her the right to return the car within 48 hours and she waived her right to both.

Miss [redacted] also disputed her credit card which caused a lot problems for the business. we offered her to trade the car for another one and she refused she wants a full refund which we can not do.

best regards..

U Save Auto

Consumer

Response:

First, regarding the "mileage exemption." The seller did not emphasize anything regarding the mileage exemption, it was stated only once and then only AFTER I signed the cancellation contract waiver. What was emphasized was how much money the seller had allegedly put into the vehicle and how they were only making $200 on it.

Furthermore, though the paperwork provided to the DMV may be exempted (my interpretation of the statute is that it MAY be exempted from declaring the mileage of the vehicle but it isn't required), honest business practices would suggest that disclosing the actual mileage of the vehicle to the consumer is appropriate. The odometer had been tampered with, that much is clear. Odometer tampering is illegal and selling a vehicle with a non-functioning odometer is indicative of that. Moreover, it is likely that the dealership had the smog check performed on 10/29/13, and that the seller knew the odometer had been tampered because the Carfax clearly shows the discrepancy was discovered on that date. Since the car had likely been driven numerous times since that date before I purchased it, it also seem likely that the seller knew the odometer reading had not changed. It is for these reasons that I believe that U Save Auto Sales did know the odometer reading was incorrect and therefore knowingly defrauded me.

Second of all, taking a used car to a mechanic to check out for $120 plus a CarFax for $40 to a woman making less than $20,000 a year is asking too much, especially if the car doesn't check out and that process is repeated several times....because then I'm out even more money that I don't have all because the people running the business are too concerned with selling me a car that isn't legal, isn't safe, and isn't really priced fairly - again despite its assertions that they had spent THOUSANDS of dollars fixing it and were only making $200 on it. Given the estimated repairs to the vehicle, and knowing the cost of a paint job, this assertion can only be an outright falsehood.

Considering items one and two, it appears that perhaps U-Save Auto Sales actually made a bad buy, and that the dealership is sacrificing customer service and goodwill by cutting its losses and passing a bad purchase on to the consumer.

Having said that, yes, I understand about cancellation waivers and AS IS posters (though most car dealers place them in the windows of the vehicles because I do not recall seeing them posted to any walls in your office. However, I also know that the person who writes the contract can void the contract by agreement, and that sometimes in the interest of customer service it is prudent to do so for the long-term health of a business. Furthermore, signing such a waiver is a sign of trust, and frankly, I believe that trust was broken.

Third, my happiness with the purchase prior to the problems arising is irrelevant. The fact is that the issues with the vehicle, aside from the odometer, didn't become apparent until two days after the purchased. In fact, the dealership claimed that the noise in the back end of the vehicle on 11/26/13 was merely the muffler rattling when instead it is a defective inner CV boot. The point is that I maintain they knew the odometer had been tampered with and that they intentionally defrauded me and are hiding behind an exemption and contract waivers.

Finally, while I appreciate the gesture of offering to trade the Honda in for another car at fair trade in value, that really doesn't seem like a great deal to me, since the blue book value of the Accord is $1,700 in the shape you sold it to me in. Given what I bought for $4,500, I would be unable to trust any "fair" trade based on the vehicle's estimated Kelley Blue Book trade-in value in will be in better condition.

I've already spent the money to repair my other vehicle and so I definitely don't need to be saddled with a second cr. For this reason I offered the dealership a counter-offer: they could keep the $350 in sales taxes and the $15.00 transfer of registration fees you claim to be out-of-pocket, and then take the car back and return the remainder of the money I paid for the vehicle. I would transfer the title back to the dealership. I think is a fair offer since the dealer's original correspondence to me implied that the major barrier to taking back the vehicle were the fees paid for sales tax and licensing.

Business

Response:

As for the [redacted] complaint, I did respond to the complaint and gave my final position in my response at the time; and since she filed a law suit after that there was no need for me to repeat my response.

Review: in 06/2011 I bought a 2004 chevy tahoe from u save auto "[redacted]" being the sales person before the truck was drove off the lot I requested a inspection to be performed on the truck "[redacted]" stated they were in the middle of moving there garage from there lot to a shop down the street instructed me to bring it back that next week so I did he said his mechanic was not available he was in the bay area picking up a car bring it back again next week so I called the next week he tells me to bring the car in early in the am si I did and of course the mechanic is not available so I eventually gave up and in late march 2012 the transmission went out on the truck I called [redacted] he tells me to bring the truck over and he will have the mechanic look at it so I did I waited for 30 minutes he told me to go grab some lunch and by the time I come back the mechanic should be available not to mention there is more then 1 mechanic and several of them working on cars while I am waiting so [redacted] asks me who has been tampering with my truck the wired were all messed up on hte driver side floor bored and who did I have driving the truck because they were driving the car in 4 wheel drive which was not true because when you start the car its auto that it is in 2 wheel drive and of course when I arrives at his shop I turned the car off and he had to start it to drive it so once again he tells me to bring the truck back and not to worry he will have it taken care of which I said I cannot just be driving around a truck that is broke and does not excellerate do to the transmission being out I have kids it is the only means of transpotation I have and was charged 14,000.00 with over 100,000.00 miles on it I did not even have the truck for a year and the transmission went out if he would have inspected it before it left the lot I would of never bought the truck they are a rip off.Desired Settlement: DesiredSettlementID: Refund

I would like for u save auto to reimburse me for my transmission for negletting the fact that the truck should have been inspected before it ever drove off there lot

Business

Response:

Business' Initial Response

To Whom It May Concern

We Sold this car to Miss [redacted] in june of 2011

the car is sold AS IS and she signed the AS IS agreement (we can provide you with a copy)

According to her the transmission went out after ten month.

all the story she told about inspection and [redacted] and mechanics is new to us because we dont inspect cars after we sell them, the customer has the right to take the car to any mechanic before the purchase and she was made aware of that.

we are sorry that this happen to her but we are in no way responsible for her problem.

thanks

the management

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

The car was never inspected before the car left the lot they refused to do the inspection given the excuse there was no mechanic available we were instructed to bring the car back several times which we made several attempt to but there was excuse after excuse so BEFORE the truck was sold we asked to have it inspected which by law every car lot is supposed do and provide there buying customer with a inspection certificate which I do not have we had to replace tires within the first week which [redacted] was made awre of that and there was a skip in the transmission when excellerating to get on the freeway which [redacted] was aware of that but once again several times and months h went on and u save auto was not willing to help

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Description: Auto Dealers - Used Cars

Address: 3010 Fulton Ave, Sacramento, California, United States, 95821-4743

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www.u-saveautosales.com

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