U Park

Business Response to a Complaint
Complaint ID#:
***
Company Name:
City Center Parking, DBA U Park
Company Contact:
Brad C***
Company Phone:
Company Email:
***@citycenterparking.com
Person Who Sent the Complaint:
*** *
***
Staff Member:
*** ***
Response:
On December 20, 2016, our local Portland branch staff assisted Mr*** by replacing his access card with a more powerful version and the card has been working ever since
Sent on: 1/12/12:29:PM
Sent by:

Review: I recently received a ticket from [redacted]. I had paid for my parking and had the receipt on the dash. Two emails and a phone call resulted in a customer service rep that cannot cancel a ticket and "no one I hand the phone to can cancel the ticket."I paid for another lot (apparently) when selecting an option similar to "Pay for 2 hour parking" which then immediately asked for a card and no lot info. I assumed that the machine spitting out parking receipts would be, by default, associated to the lot and spot I parked 15ft away.The fact that a poorly labeled lot and a non-labeled parking space got me a wrongly labeled parking receipt should not automatically mean I cannot have a ticket canceled. According to the customer service rep after looking up lot prices I paid more than I would have originally had I had bought a parking receipt for the location that I had actually parked at.Desired Settlement: I would like to have the parking ticket canceled.

Business

Response:

The customer, by his own admission, appears to have paid for parking in a different lot then where he recieved the ticket. We have a problem with customers using a parking receipt from one lot, and then moving to another lot and attempting to use the same receipt. This is not allowed, and deprives the owner of the property from revenue that they deserve. I will contact the customer and get more information on the complaint. If in fact he has a receipt from the Lot where he recieved the ticket, we will refund the charge from the ticket.[redacted]Director of Business Development City Center Parking

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Upon further discussion my parking ticket has been canceled.Sincerely, [redacted]