U C Berkeley Eyewear Center Reviews (1)
U C Berkeley Eyewear Center Rating
Description: Optometrists
Address: Merridth Morgan Univerdsity Eye Center 200 Minor Hall, Berkeley, California, United States, 94720-0001
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Ordered glasses. Promised 2 week delivery, took 4 weeks+ & 9 phones. Lied to about no manager present - called manager # who was there. Unhelpful
I ordered a pair of glasses on Dec 8th, 2013. I was promised delivery within 2 weeks. I indicated I am traveling out of country on 21st Dec and they promised it will be done by then. Called around 20th - not ready. Had to go traveling without new glasses and had to order a emergency pair in [redacted] ($500).
Came back to Berkeley on Dec 30, and called multiple times. Person says - this is rush time so we are delayed. Finally, when I called on Jan 9th, I was told that they have been received and would be ready later in the day.
I picked up glasses today on 1/16 and asked to speak to the manager. A [redacted] said manager was missing and introduced me to Dr. [redacted] who also said manager - [redacted], is untraceable and I can contact later (they give me managers card). I immediately called the managers number, and she is indeed in the eyeware center (so I was lied to). She appears in a few minutes.
[redacted], manager says - "Even though our people said 2 weeks, it takes a long time in december and we post placards all over saying that it will take a long time". She also says that there hasn't been a notation made on the order saying that it is a "rush" order, and so it is my fault. I indicate that their employee/doctor who helped me promised 2 weeks. She claims that the employee was wrong and should have not said so. [redacted] is not willing to offer any compensation for the delay.
[redacted]'s staff should also be held responsible for lying that she is not present.