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Two Small Men With Big Hearts Moving Company

750 Marion St, Winnipeg, Manitoba, Canada, R2J 0K4

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Two Small Men With Big Hearts Moving Company Reviews (%countItem)

This company moved my neighbour across my back lane August 31/19. My neighbour asked me if the truck could pull into my driveway in order to back into his driveway. I said as long as they don't drive on my grass. Not knowing how big the moving truck was going to be. That night I pulled all my vehicles up tight against my house. This left lots of room for a 1 ton truck. I thought if the truck was bigger I would move my Honda CRV onto the street. The truck was supposed to be there at 9am Saturday morning. At 11 am I heard a truck outside. I went outside to see how big the truck was and if I needed to move my CRV. The truck was 5 ton truck or bigger. The inexperienced driver had the front end of the truck up on my grass and was turning his wheel trying to back into my neighbour's yard. We had just had a lot of rain and with the size of the truck. The front end of the truck was sinking and was tearing up my grass. They finally parked in the back lane all day and moved my neighbour. I took several pictures of my grass, my neighbour apologized. But I have been trying to get this company to pay for the repairs. So far no luck. They asked me to get an estimate. So I did, I went through 4 companies and finally got one company to give me an estimate. The estimate was around $1000.00, which I sent to Two Small Men. They replied saying they will get there own estimate. That was a week ago. It will soon be a month and nothing has been resolved. I explained to the person I have been dealing with. That I have 3 vehicles a travel trailer in my driveway. I also have a motorbike that I would drive onto the grass to get onto my back lane. I now have had to maneuver my vehicles for the last month in order to get my motorbike in and out. As I can't drive on the grass as the trenches are to deep. I have been emailing a person named Ali *** not sure where she is located the phone number she has in the email is

Desired Outcome

Explanation of Charges I am not sure what you can do, if anything. I am retired and I don't feel I should have to pay for the damage that this company cause. I believe this company is just putting me off and hoping I will go away. *** I don't want to get a lawyer.

Customer Response • Oct 09, 2019

Good Morning ***
I received an envelope by registered mail yesterday afternoon. It turned out to be a check in the amount of the estimate that I had sent to me. I cashed the check late yesterday afternoon at*** with no issues. So I would say the case has been resolved.

I thank you for your assistance with this matter.
Wayne

-broken and damaged furniture and goods during move
-poor packing-broken products
-unprofessional move-dragging and rolling product leading to damage
-unprofessional attitude - moving crew and Rosario
-unprofessional manager-Rosario-missed appointments (Rosario made with us) yelling at us and staff over the phone, patronizing us.
-venting his personal life as an excuse for bad service*** (offered to pick him up for his appointment but he refused). ***
-Rosario told us he would send someone from his claims department May 23rd. (No one showed up or called us)

Desired Outcome

We would like all our monies refunded $1,954.96 and put our lives back together on our own.

Two Small Men With Big Hearts Moving Company Response • Jun 05, 2019

Dear Art & Shirley,

We are truly sorry to hear about your experience with our company. We appreciate the feedback and bringing your concerns to our attention. We most certainly want to address every point you have listed and handle them accordingly for you. We would firstly like to initiate the claim process for you regarding the damages. For us to do this, we will have our After-Service Manager reach out to you and gather all the details needed. Or you can email the department at [email protected]. As for the attitude from the employees, we have taken the proper steps in documenting this kind of behavior to further monitor and are deeply sorry that you had to go through these motions on such a stressful day, as moving day. As for the dispatcher we do apologize him not showing, but unfortunately, he has been going through an extraordinary amount of health issues which by the sounds of it he may have over shared with you, that have left him under a bit of stress. We are looking forward to working with you towards an appropriate resolution regarding these matters.

Sincerely,
Two Small Men Team.

Customer Response • Jun 13, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
We find your apology to be patronizing, insulting and a month and a half too late. It's clear that there isn't any real communication within the company and no respect to the customer. With all that has taken place from your company to us, we no longer trust you, and the guarantee to take care of the problem to our satisfaction.
The care in this move was ***. There were at least a half a dozen buckled boxes indicating poor moving and cause of breakage. Both the packers and the moving crew were asked to cover the table in cardboard. The packers said the moving crew would take care of it and the mover insisted that they would wrap in it blankets which never happened. The mover in the back of the truck heard us talking quietly to one another but could clearly not make out what we were saying, because he snapped at us loudly and I quote , "what are you whispering about?" He then said and I quote, "what am I supposed to do with this *** chair." We witnessed this dining table being rolled like a wheel across a rough cement surface and shoved around on the truck. When I asked if they were going to wrap it, one of the movers snapped at me, saying and I quote "We only have a few more blankets left" and "What did you want me to do?" It was clear that the movers hadn't brought adequate packing supplies and the result was that most every piece of furniture was damaged.
Later, moving into our new apartment this same individual snapped at us about the 32-inch hallway in our apartment suite being so narrow. He was very clearly angry. Seeing that he was struggling with moving the glass top computer desk that they had also scratched up during the move, we offered to help. We were standing about four feet away and he snapped again saying and I quote, "Back off." We stepped back about a foot and he continued, now, much louder snapping and I quote, "I said back off." We stepped back another foot only to see him drop the desk leaving damage to the floor of a brand-new apartment building. We told him that we would not have anyone speak to us like this in our own home to which He snapped and I quote, "Then I'm not coming back." (This was only the first piece into the suite.) When the move was complete, the mover handling the paper work said we had to pay up and he called the dispatcher. The dispatcher yelled at his movers on a speaker phone and said he was coming right down but never arrived. We said, What about all the damage? To which he replied, and I quote "you can take it up with management." and walked out.
We continued to phone for an appointment, which was made by the dispatcher, that he reneged on at least a half a dozen times. He didn't even call to say he couldn't make it. Each of these reneged appointments cost us lost wages and missed personal appointments. When he finally managed to keep an appointment he told us he had kept this appointment only because as he put it, "we were stalking him". When the dispatcher arrived, he told us that our furniture couldn't possibly all be new and when we told him that we had replaced all the main furniture within the last 9-12 month, he continued to patronize us saying, "So do you just look at your stuff? Don't you use your stuff?" He said this in regard to the long scratch on the $500.00 sheet of glass on top of our severely damaged $1,200.00 round custom dining table. He made like it was no big deal and we were over reacting to all the damage. My $1,200.00 leather couch had the legs removed to get through door ways (no problem), (we hire movers to carry our belongings because we were not strong enough to do it ourselves) but then rather than carrying it they dragged it, damaging the leather on both front and back sides. Three years ago I purchased a pair of lamps worth $325.00 each equaling to around $700.00 with taxes for the pair. One of these lamps was placed into a box with a rolled-up kitchen chef mat standing upright opposite of the lamp and the two pieces had a single piece of packing paper laid over them. The glass shade was smashed and one of the two lightbulbs broken off in the socket. Then there are a good number of one of a kind pieces that are broken and aren't available for replacement. Then he started asking me to put a price to broken items. The money wasn't the issue as most of these items are not replaceable. The issue was neglect in the care of all our belongings and in the poor or no packing and in the moving.
Your letter states that steps have been taken-"What does that really mean?" It sounds like ultimate patronization. You speak of motion on such a stressful day, as moving day? Why should we be stressed if in fact our belongings are well cared for. I awoke in the morning to the joy of a move to our new home. The movers arrived an hour early and insisted they needed to get going as they still had to get another job done after ours. They complained about this throughout the day. As our belongings had been in storage at my sisters home for one month, where they had moved them one-month prior. We had not yet arrived at my sister's place until minutes before the hour the movers were scheduled to arrive. We saw this as unacceptable as an appointment time schedule should be a schedule kept. By the time they had finished half the packing they became quite frantic about there time schedule and bad moods began to appear. The long hours daily that they complained about and the very clear fatigue they were demonstrating was something we were made to be a part of. This was completely unacceptable and should never have happened. This absolutely unacceptable moving day is still happening a month and a half later as we are left with a large amount of damage. What was new furniture and good as new is now broken and damaged goods. This should have been taken care of on the day of the move, as the dispatcher said he would do that very day. He continually told us he was in the wrong. We are well aware of this, yet this company hasn't done anything to rectify this problem to our satisfaction. When an individual is not able to perform the duties on the job due to job stress, personal stress, poor health, etc., that person has no right to inflict their problems on their customer.
With all due respect, we understand that the dispatcher is going through a rough patch in his life. I am also battling poor health and his "all about me attitude" only made my health worse. Since my health declined two years ago, I am not working and know first hand how difficult this can be. However, if anyone is not capable of taking the responsibilities that are required of them, for a particular position, in a job that involves the welfare of others, they should hand this position to someone who can. Even the need to write this response is more damaging to my health.
Due to the abusive situation this company has instilled on us we reiterate as per our original document we would like all our monies back in the amount of $1,954.96 and the right to deal with this horrible situation on our own. We would also like your receipts for this job as our credit card number is visible on your copies. We look forward to our desired resolution (above) as soon as possible as it could reflect negatively on our rating on your site.

Two Small Men With Big Hearts Moving Company Response • Jul 10, 2019

Good afternoon,

Our After-Service Manager informed me that she emailed this customer on June 17th and has not heard a response back. She attempted to reach out via telephone however the number that was provided by the customer is incorrect. Can you please ask the customer for the best number to reach them so we are able to settle this claim?

Thank you,
Samantha

reatment of a 69-year old grandmother. They were booked to move me on April 30 between 2pm and 6pm. They never showed, nor did they contact me, so I called them. It took them over two hours to call me back and rebook me for the next morning at 8:30am. Again, no show. I called. The dispatch had no idea what I was referring to. They called back half an hour later to tell me that they were on their way, and that they had to "bring a guy out of retirement" (Dave) to look after me. The offered me a discount. My quote was to bill me 2-4 hours plus one hour of travel. They billed me for 7.5 hours and no reduction for the inconveniences caused (some discount!). It was a clear day and no rain for at least a week, so everything was dry. Dave was verbally abusive to the two young boys he showed up with, so I was too scared to comment about the overbilling. The two boys also didn't have proper moving equipment, so they broke my antique oak TV cabinet and my son's digital thermostat. They have offered me $175 to fix my cabinet, but nothing else.

Desired Outcome

Billing Adjustment Because no attempt has been made by the company to resolve the issue, I now believe that a full reimbursement is in order, rather than a simple discount. If they only offer a discount, it better be on the original quote of 2-4 hours plus 1 hour travel and not the time-wasted 7.5 hours they took. In addition they SHOULD pay the full bill for the repair of my cabinet and my son's thermostat, and I will file through my insurance company if not resolved appropriately.

Two Small Men With Big Hearts Moving Company Response • Jul 30, 2019

Attached is the latest correspondence with Paulette *** We have not heard back from this customer since that email sent on June 4th.

We have offered this customer the coverage that she signed off on the day of the move ($0.60/pound) and also offered 1 hour of her time refunded at the rate of $139/hour. We are not able to move forward with this claim until this customer responds to our offer.

Please reply to this email so I can confirm that you received it.

Thank you,
Samantha

Two Small Men sent Lee and Brian to help us pack and move out of our Cottage in NW Ontario into storage in Winnipeg. It was a big job, but they made it look easy. Very organized, efficient and accommodating. No question, we will definitely use them again when it's time to move out of storage. Thanks for the great service!

Two Small Men with Big Hearts gave me a quote to move my belongings from Calgary to Winnipeg Manitoba. When they delivered my belongings they insisted I pay them an extra $800. I told them I had a quote and that is how much I was going to pay. I had also noticed that some of my belongings did not make it to Winnipeg. So when we went to small claims court I told the judge that I was given a quote and showed him the quote on paper. In addition I told them that approximately $500 of my goods did not arrive in Winnipeg. The result of the court hearing was that I did not owe them any more money and that they were instructed to pay the $500 to me for the missing Goods. 3 months went by and I did not receive the money from Two Small Men with Big Hearts . So I went to the office where they reside and ask for the $500. The gentleman they laughed at me and then when I told him I wasn't leaving until they paid me the $500 they chased me out of the office and physically removed me. So I went to the courts again and they issued me a judgement. I took this judgment 2 the credit union where Two Small Men with Big Hearts have their bank account, and they gave me the $500 directly out of their bank account. The entire process was a nightmare and dealing with these people was something that I hope to avoid for the rest of my life.

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Address: 750 Marion St, Winnipeg, Manitoba, Canada, R2J 0K4

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