Our Vice President, Gary R [redacted] has an appointment scheduled today, April at 1:pm to meet with Mr [redacted] to discuss the problems encountered with his contract We are looking into our internal communications as well to see where we could have improved our communication, and we will address any concerns as needed within our staff We will reach an acceptable resolution with Mr [redacted] during our visit this afternoon and take any necessary steps to correct the situation
Bill S [redacted] visited customer on 10/7/ Customer now understands that the icicles are a weather factor that cannot be controlled by us or the gutters As a professional courtesy, we are going to perform some handyman work for the Homeowner at no chargeIn addition, Unique agrees to install customer purchased heat cables on the gutters this winter at no chargeCustomer to provide the heat cables if she wishes to have this completed
We had different customers named [redacted] in [redacted] , causing some confusion and delay The correct part is ordered with a rush and we are expecting it in our warehouse on 4/
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowI was told on 4/12/that the part was rush-ordered and would be in next week The company response is counter to what I was told It appears that there is a serious communication breakdown within this company I still want the product I purchased installed in a timely fashion! Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted]
We had to order materials in order to redo the flooring The floor is due into our warehouse tomorrow 2/10/We have spoken to customer and the repairs are scheduled for Monday 2/13/ After the floor is redone, Bill S [redacted] will visit to ensure customer satisfaction
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meUnique Home Solutions fixed the damaged shinglesWe are still having (next day) shingles that are not sealingThey are blowing in 30mph windsThese are winds that are not uncommon in this area, or had I had problems with my previous roof on this houseI spoke with the Vice President and he reassured me that these "should" seal over timeHe instructed me to call if the problem persistsHopefully, these will eventually sealUnique Home Sokutions has been very helpful throughout, even when the product has failedI do appreciate that.*The attached picture is the day after (March 16) Regards, [redacted] ***
Our Vice President, Gary R [redacted] has an appointment scheduled today, April at 1:pm to meet with Mr [redacted] to discuss the problems encountered with his contract We are looking into our internal communications as well to see where we could have improved our communication, and we will address any concerns as needed within our staff We will reach an acceptable resolution with Mr [redacted] during our visit this afternoon and take any necessary steps to correct the situation
Bill S [redacted] visited customer on 10/7/ Customer now understands that the icicles are a weather factor that cannot be controlled by us or the gutters As a professional courtesy, we are going to perform some handyman work for the Homeowner at no chargeIn addition, Unique agrees to install customer purchased heat cables on the gutters this winter at no chargeCustomer to provide the heat cables if she wishes to have this completed
Gary R [redacted] visited home on 8/19/and solved the issues to the best of our ability and refunded Ms [redacted] $
We had different customers named [redacted] in [redacted] , causing some confusion and delay The correct part is ordered with a rush and we are expecting it in our warehouse on 4/
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowI was told on 4/12/that the part was rush-ordered and would be in next week The company response is counter to what I was told It appears that there is a serious communication breakdown within this company I still want the product I purchased installed in a timely fashion! Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted]
We had to order materials in order to redo the flooring The floor is due into our warehouse tomorrow 2/10/We have spoken to customer and the repairs are scheduled for Monday 2/13/ After the floor is redone, Bill S [redacted] will visit to ensure customer satisfaction
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meUnique Home Solutions fixed the damaged shinglesWe are still having (next day) shingles that are not sealingThey are blowing in 30mph windsThese are winds that are not uncommon in this area, or had I had problems with my previous roof on this houseI spoke with the Vice President and he reassured me that these "should" seal over timeHe instructed me to call if the problem persistsHopefully, these will eventually sealUnique Home Sokutions has been very helpful throughout, even when the product has failedI do appreciate that.*The attached picture is the day after (March 16) Regards, [redacted] ***