Yesterday I went to pick up my impounded vehicle at [redacted] (address different from the one listed on this complaint)Because my vehicle isn't currently registered the order from the Administrative Attorney of the City of New York states my license plates are to be removed and my vehicle is to be towed away from Towarrific by a licensed tow truck operatorIt is the policy of Towarrific to charge a towing fee to have the vehicle towed to the front gate because it isn't to be drivenI paid this fee of $plus taxInstead of Towarrific towing my vehicle from the parking spot that it was in to the front gate it was driven there by a staff memberI was charged for a service that wasn't provided to meThere are sings all over stating the lot is under hour surveillance so it will clearly show that the vehicle didn't get hooked up to the tow truck that I provided until after it was off the property of Towarrific
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: On Friday, February *, 2016, I, the registered owner [RO], [redacted] ***, was at Tow-arriffic at 5:10pm , not right before closing (6pm) to pimy vehicle, a Ford Fiesta from their impound yard I provide Nicole the receptionist with the release form from the Department of Finance stating it was paid in full and to release my vehicle.At 6:15pm there was not any communication between Mike the Manager and I about a Towed Out fee for $95, only a Jump Started fee of $and that was when I statedthat the Jump Started in Tow-arriffic office is for $45, and why was he trying to extort money from me and almost double the fee, that was when he repeated amount again and walked away I was willing to pay the correct amount of $which is the right amount for the Jump Started fee as staated in their policyThis conversation lasted minutes because Mike kept going back and fouth in and out of the towing yard on his phone stating I needed to pay $ As the registered owner I was not going to pay the extorted fee of $and I then called the police at 7:pm The police officer arrived to the yard thereafter and I explained to them the situation how Mike the Manager was trying to extort $ The office asked Mike how much the Jump Started fee was and why was he asking for $instead of $45, he did nothave a response but he did get a bit irrate with the officers, which inturn they tolded him to calm down or they would take him in for disorderly conduct After care thought Mike stated $for the Jump Started fee, which I agreed to paid and the officers leftI had my niece come out and pay for the Jump Started fee of $ Everything wouldhave been paid for in a timely manner if Mike the manager did not try to extort $from meDespite all of the ordeal that Mike put me thru, when the car was finally broughtout of the locked yard, I inspected the outter shellWhen I went into my car, the car front seats were pushed way back and you could clearly see damaged to interior gear console, someone drilled hole in it which was not previous there I asked Mike what happened and he stated it was the Tow-arrific guys, in which I stated YOU are themAt no point did I refuse to take my vehicle, Mike without my consent drove my car back into locked yard and closed down for night Even after all the hassell that Mike put me thru, it makes no sense for me pay the Jump Started fee and then leave my vehicle, to continue to collect storage fee Therefore, I called police again, and when they arrived to the yard, and after hearing the ordeal Mike put me thru, the offices advised me to file a Criminal misconduct/criminal mischief report with the Better BusinessBureau I the RO, [redacted] ***, came back to the yard to retrieve my vehicleI called the yard prior to my arrival and was quoted by Nicole the receptionisthow much it would be to pick it up and without any problems or hesitation I did understand and would be in to pisoonHowever when I arrived back to the yard on 2/**, I came straight to the window and Nicole started to go over all the fees due on the car, the dollar amount she quoted me over the phone did not match what she was actually going to charge meNicloe and Mike stated that they would not start up my car and that now I had to pay to have my vehicle towed out then Jump Started again Again this time around I was not going to allow them to extort money from me as Mike tried to before I have attempted to retrieve my vehicle but this time thru the court system.I went to the Civil Court of the City of New York and filed a summons in which the Defendant (Tow-arrific) was to answer and I did return back to the yard on March 1, with someone to legally serve Mike the paper work and Tow-arrific, which he was, but no one never responded to the summons In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Yesterday I went to pick up my impounded vehicle at [redacted] (address different from the one listed on this complaint)Because my vehicle isn't currently registered the order from the Administrative Attorney of the City of New York states my license plates are to be removed and my vehicle is to be towed away from Towarrific by a licensed tow truck operatorIt is the policy of Towarrific to charge a towing fee to have the vehicle towed to the front gate because it isn't to be drivenI paid this fee of $plus taxInstead of Towarrific towing my vehicle from the parking spot that it was in to the front gate it was driven there by a staff memberI was charged for a service that wasn't provided to meThere are sings all over stating the lot is under hour surveillance so it will clearly show that the vehicle didn't get hooked up to the tow truck that I provided until after it was off the property of Towarrific
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: On Friday, February *, 2016, I, the registered owner [RO], [redacted] ***, was at Tow-arriffic at 5:10pm , not right before closing (6pm) to pimy vehicle, a Ford Fiesta from their impound yard I provide Nicole the receptionist with the release form from the Department of Finance stating it was paid in full and to release my vehicle.At 6:15pm there was not any communication between Mike the Manager and I about a Towed Out fee for $95, only a Jump Started fee of $and that was when I statedthat the Jump Started in Tow-arriffic office is for $45, and why was he trying to extort money from me and almost double the fee, that was when he repeated amount again and walked away I was willing to pay the correct amount of $which is the right amount for the Jump Started fee as staated in their policyThis conversation lasted minutes because Mike kept going back and fouth in and out of the towing yard on his phone stating I needed to pay $ As the registered owner I was not going to pay the extorted fee of $and I then called the police at 7:pm The police officer arrived to the yard thereafter and I explained to them the situation how Mike the Manager was trying to extort $ The office asked Mike how much the Jump Started fee was and why was he asking for $instead of $45, he did nothave a response but he did get a bit irrate with the officers, which inturn they tolded him to calm down or they would take him in for disorderly conduct After care thought Mike stated $for the Jump Started fee, which I agreed to paid and the officers leftI had my niece come out and pay for the Jump Started fee of $ Everything wouldhave been paid for in a timely manner if Mike the manager did not try to extort $from meDespite all of the ordeal that Mike put me thru, when the car was finally broughtout of the locked yard, I inspected the outter shellWhen I went into my car, the car front seats were pushed way back and you could clearly see damaged to interior gear console, someone drilled hole in it which was not previous there I asked Mike what happened and he stated it was the Tow-arrific guys, in which I stated YOU are themAt no point did I refuse to take my vehicle, Mike without my consent drove my car back into locked yard and closed down for night Even after all the hassell that Mike put me thru, it makes no sense for me pay the Jump Started fee and then leave my vehicle, to continue to collect storage fee Therefore, I called police again, and when they arrived to the yard, and after hearing the ordeal Mike put me thru, the offices advised me to file a Criminal misconduct/criminal mischief report with the Better BusinessBureau I the RO, [redacted] ***, came back to the yard to retrieve my vehicleI called the yard prior to my arrival and was quoted by Nicole the receptionisthow much it would be to pick it up and without any problems or hesitation I did understand and would be in to pisoonHowever when I arrived back to the yard on 2/**, I came straight to the window and Nicole started to go over all the fees due on the car, the dollar amount she quoted me over the phone did not match what she was actually going to charge meNicloe and Mike stated that they would not start up my car and that now I had to pay to have my vehicle towed out then Jump Started again Again this time around I was not going to allow them to extort money from me as Mike tried to before I have attempted to retrieve my vehicle but this time thru the court system.I went to the Civil Court of the City of New York and filed a summons in which the Defendant (Tow-arrific) was to answer and I did return back to the yard on March 1, with someone to legally serve Mike the paper work and Tow-arrific, which he was, but no one never responded to the summons In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com:At this time, I have not been contacted by Tow - Arrific Inc regarding complaint ID [redacted] Sincerely, [redacted] **