Tom's Sewer & Drain Services, LLC

[redacted] is blowing this way out of proportion, and some his statements are inaccurate I have attached the sequence of events for review by the Revdex.com As you will see, this matter is being handled by our attorney, and his, at this time It is my understanding if a situation with a customer enters the legal arena with attorneys involved - that the Revdex.com doesn't get involved and cannot accept customer complaint if attorneys or litigation is already involved [redacted] has already agreed, through his attorney to let us correct any issues that he has with his bathroom remodel We have tried, for some time, to correct this problem, and [redacted] continues to go back and forth This is not a matter for the Revdex.com, as it is already in the hands of our attorneys, as you will see from the attachments.Feel free to contact me at ###-###-####.Mike K.General Manager

MrKstated that to the best of his knowledge, everything has been satisfied by the company

This is not an accurate representation of how we conduct business with our customers We do our very best to schedule convenient times to meet with homeowners, and in this specific case - we were unaware that the estimator did not make his original appointment on the initial date and time -
until after the fact We do apologize that this appointment was missed The actions of one estimator in this incident, is in no way a true and accurate representation of our commitment to customer service, during our years in business We do our very best to make each and every customer happy We did send another estimator out to visit with this customer, and that scheduled visit went exactly as planned The customers were pleased with the outcome, as indicated by them We made a follow up call after their scheduled appointment with the 2nd estimator - and the customer indicated that they were very pleased, and that the estimator was very professional Again, we apologize that the original estimator missed his appointment times - this is not how we conduct business, as is reflective from the positive result of the final scheduled appointment

We apologize for the delays that have happened on this project We are currently working to resolve them, and we are replacing, at no cost to the customer, the special flooring that was damaged trying to pull it up This customer claims that we are not willing to negotiate on their bill
- this customer asked for a $discount A discount does not fix the problems the were encountered during this project - taking care of the problems so our customer has exactly what they contracted us to do is our main priority

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint This dispute is no longer being handled through an attorneyOn July 5, there attorney stated that we would meet with an Arnold's employee to resolve and our attorney let them know that we were no longer under representationWe then met with Mike Kerin and another employeeThat is when we were given two options: to pay the full contract price and allow the company back into our home to completely redo the work that had been done (requiring time to reorder needed materials) OR pay the $1,deposit and leave bathroom as isThese options were given to us outside of litigationWhen we informed them of our choice to pay deposit and leave shower as is we received an email that they were rescinding that optionThey have since not returned our phone calls. The selling point that led us to choose Arnold's Home improvement was the "one day bath." We feel that we were deceived by the commercial (as stated by Mike K.) as well as the representative who wrote up the time frame on our contract (as stated by Mike K.)Add to that the delays caused by the poor workmanship (as stated by Mike K.)We do not feel that we should pay the full contracted amount for a job that was delayed due to deceitful practice and poor contractingWe want Arnold's Home improvement to accept the option that was given to us which was to pay the $1,deposit and cut all ties with this company
Regards,
*** ***

We cannot accept $- the material cost of this job - for material the *** *** has in his house right now - is well over this amount We are trying to finish this project for him - and he is only interested in trying to get it for a discounted reduced rate - because he won't accept the fact that the delays were beyond anyone's control, as stated in our contract that he signed.** *** can accept our offer to complete this job - pay us what he owes us - or we are ready to move forward with a lien on his property and 24% interest on the unpaid balance and all legal fees will be charged to him.This has gone on far too long - and we have made every effort to complete this project - it is clear that *** *** in only seeking to get something for next to nothing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
We are not trying to get something for next to nothingWe were only hoping to get what was advertised to usWe would really like to avoid going to courtIs there a price that you WOULD accept to walk away?
Regards,
*** ***

*** *** is blowing this way out of proportion, and some his statements are inaccurate I have attached the sequence of events for review by the Revdex.com As you will see, this matter is being handled by our attorney, and his, at this time It is my understanding if a situation with a
customer enters the legal arena with attorneys involved - that the Revdex.com doesn't get involved and cannot accept customer complaint if attorneys or litigation is already involved *** *** has already agreed, through his attorney to let us correct any issues that he has with his bathroom remodel We have tried, for some time, to correct this problem, and *** *** continues to go back and forth This is not a matter for the Revdex.com, as it is already in the hands of our attorneys, as you will see from the attachments.Feel free to contact me at ###-###-####.Mike K.General Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This is not an accurate representation of how we conduct business with our customers We do our very best to schedule convenient times to meet with homeowners, and in this specific case - we were unaware that the estimator did not make his original appointment on the initial date and time - until after the fact We do apologize that this appointment was missed The actions of one estimator in this incident, is in no way a true and accurate representation of our commitment to customer service, during our years in business We do our very best to make each and every customer happy We did send another estimator out to visit with this customer, and that scheduled visit went exactly as planned The customers were pleased with the outcome, as indicated by them We made a follow up call after their scheduled appointment with the 2nd estimator - and the customer indicated that they were very pleased, and that the estimator was very professional Again, we apologize that the original estimator missed his appointment times - this is not how we conduct business, as is reflective from the positive result of the final scheduled appointment

M***: This customer's complaint is not covered by warranty as it is related to straight line wind storm damageBusiness went to address, looked at situation, and determined an estimate.Since it is storm damage, business is not doing work for free (4:40)

It is our standard practice to service all of our customers, and warranty our work If there was a problem with a dryer vent, and we were made aware of this BEFORE the customer called a different company to repair the alleged damaged dryer duct - we would have gladly repaired this, if it was
caused by our installers In this case, the customer contacted somebody else before letting us know about this - and paid another company - not giving us the opportunity to look at the alleged damage Unfortunately, we are not able to pay for this repair bill, since we were not given the opportunity to take care of the alleged problem