Thousand Oaks Toyota

Sorry it took so long to respond, my service manager went on vacation, then I was out The customer bbrought the truck in because the transmission was slippingThere were no codes at the time of our inspection We filled quarts of transmission fluid, the contents of the pan, not the entire transmission fluid volume There were no visible leaks, verified the transmission was slipping We did the coolant chemical test, It doesn't take a large amount of the fluid to mix to create a positive indication Simi Valley Toyota found the engine oil over full by quarts, transmission fluid level was full Possible maybe the customer may have inadvertently drained the transmission fluid thinking he was draining the engine oil, they are real close together Then the customer added engine oil contributing as to why the engine oil was overfilled by quarts Customer told our ASM he had changed the oil about a week prior to this problem We took care ot his rental car bill and didn't charge for the diagnostic fee A [redacted] General Manager

We have had telephone contact with customer, she is to come this weekend in person to resolve this issue Once she comes in, we will officially respond to the complaint A [redacted]

Customer came in, complaint is resolved Customer signed a new contract, she is now happy A [redacted]

On 9/02/2015, Corey S [redacted] brought his Tacoma truck in for a diagnosis of a transmission problem The issue was that the transmission was slipping and the engine was stalling The truck was checked in and inspected, it was tested for trouble codes and none were present Transmission fluid level was checked and transmission was quarts low There were no visible leaksThis type of transmission has no dipstick, to check the fluid level you must perform a fill test by adding fluid until the transmission fluid level is at the full levelIn these cases were there is no explanation for the loss of fluid, Toyota recommends a coolant test This test will determine if the trans cooler line in the radiatior had ruptured or started to leak causing coolant to enter the transmission through the cooler line The technician performed a chemical test where he extracted some trans fluid and with a test kit determined that coolant had entered the transmissionIn this situation, the recommendation is to repair the coolant, because the leak is inside the radiator the repair requires radiator replacement In addition, the coolant causes damage to the clutch packs, which was confirmed by replacing the fluid and trhe transmission continued to slipWe recommended replacing the transmission assembly or rebuilding the transmissionThe customer was also told that some customers have repaired the coolant leak, changed the transmission fluid and some have had success doing this repair We don't know how long the repair would last and we don't recommend this repair.MrS [redacted] had an extended service policy, the policy he has does not cover the radiator which is the cause of the transmission issue Because the radiatior is not covered under the warranty the warranty company declined the claim, the rental car, and the diagnostic fees The customer felt that we implied the rental charges would be covered ( the rental fees and diagnostic fee would have been coveredr if the radiator was a covered item) In good faith, we waived the diagnostic fee fee of $and the car rental fees of $400.00I spoke with MrS [redacted] father and explained the issue, he wasn't happy, felt that Toyota should have covered the claim.A [redacted] General Manager

Complaint: I am rejecting this response because: It's obvious that there is nothing I can do from hereI didn't want moneyI didnt want some kind of a dealI didn't want anything except to bring the shady, dishonest practices of Thousand Oaks Toyota out in the open to prevent them from trying to cheat another kid out of costly repairsI read the responseFirst, There were no codes on the vehicle because your staff didn't take the time to read themOtherwise it would have been documented on the paperworkNow you are trying to say my son caused the problem because he changed the oil.amazimg! You guys will stoop to any level to get out of what YOU did.another thing, Don't act like Simi Valley Toyota is your allies, they think you're a bunch of crooks, just like I do Not one time did anyone at Simi Toyota or at CARS in T.OEVER agree with your findings, not once!!! My sons truck is still running perfectly without YOUR recommended transmission and radiatorAll the yelp posts are correctfrom start to finish, every move TO Toyota made with us was crookedHow do you guys sleep at night? I really don't care at all at this point because the truck is perfectI will continue telling this story of corruption and thievery to everyone I come in contact withIf I can steer one person away from this shady dealership and service center I will be happySo far, I've had several people thank me for the info and say they will never go thereAndy Robles, that Frank guy service mgr and the rest of their staff are crooksAnd Andy, you act like you no what you are talking about when actually, you don't know a damn thingYou were gone during the entire eventYou operate of hearsay for the rest of your crooks because God knows, you didn't get any information from any worthwhile documentation because there wasn't anyI believe in being fair and honestI believe in doing the right thingObviously no one at TO Toyota has theose same beliefs or valuesThe only thing they believe in is shaking as much money out of each and every customer as they can, even if the work is not neededSooner or later, karma will catch up to youYou dirt bags couldn't event say you were sorry to my son for the troubles .Instead you try to blame him for your mistakes and your getting caught cheating a customerWhat a complete and total lack of class and leadershipThis has been a great learning experience for my sonHe now knows that just because the sign says TOYOTA doesn't mean you can trust the people insideIn the case of Thousand Oaks Toyota, you can'tI wouldn't be surprised if a little investigative news crew shows up to check out your operationBecause they seem to be very interested in what happenedHave fun with that one Regards, R [redacted]

Complaint: I am rejecting this response because: I told them that I would be out of town for the holidayI said that I would call them when I returned which I didI left a message on A***'s voice mail but he did not return my callI am still waiting Regards, L [redacted]

Complaint: I am rejecting this response because: This is prematureThey have made a verbal offer but so far I have not seen anything in writingThis business has a history of lying to meI have been lied to by multiple peopleI am still waiting Regards, L [redacted]

I want to take a moment and give a great BIG THANK YOU to MARK ***who was an amazing Salesman, he listened and worked hard to get what I was looking forHonestly I had lost faith for a little bit that day because I was getting the run around from a lot of dealershipsWhen I called Toyota and got Mark on the phone, I asked him what can you do for me that no one else hasn't already done.....? His Response was, "We are in this industry to sell cars"I loved it and felt very confident in what he was saying and met up with him, was approved for an Almost New car Toyota Scion XD with 15,miles on itI couldn't believe itI was so happy with the experience and would reccomend anyone to MrPonto over and over againAlso a Big shout out to Vich I believe his name is in Finance, I thank you so much for working so hard on The finance part of this deal, You were easy and delightful to speak with while signingAltogether if anyone is serious about Buying a Car Ask For MARK ***directly, he will get the job done, he will believe in you more then you do!!!! LOVE TOYOTA OF THOUSAND OAKS

We have been in contact with customer and an agreement has been reached. This agreement was agreed to both parties satisfaction. A*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID Yes the business rewrote the contractThis was necessary to remove
the "previously" installed dealer option items on this advertised vehicleWe also lost a previously given rebate as the dealer claimed they lose money if they sold the car for the car for the clearly advertised price.They also do not understand their own paperwork Their employees, including the fiance manager, cannot answer simple questions when the form is right in front of themThey are simply interested in selling you "paint protection" passive alarm systems and other unnecessary "dealer profit items. Yes we were given a "new contract" but it was only to correct their deceptions and errors. By far the worst buying experience from a dealer ever.
Regards,
M*** ***

We were at Thousand Oaks Toyota last yearWere very impressed about there customer service
Expecting similar treatment we again decided to buy from this place this yearThe treatment we got was way too differentWe can't believe the customer service has gone down so much!!!!
A Sales person was yelling very loud at a customer for bargaining and trying to drive them awayNobody bothered to talk to the customer
We customer enters there is no smile or welcome from anybodyEvery Thousand oaks Toyota employee tries to drive them awayAnd when a customer makes a deal make them to wait long hours to finish deal
Surprising thing is after waiting for long hours if a customer asks for water, a filthy water fountain is shown!!!!!
I do not want to recommend this place to anybody

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11150915, and find that this resolution is satisfactory to me as long as the terms are metI did speak to Frank who is the service manager and we have already made arrangements, even though MrR*** stated he has not heard back from meFurthermore I have sent MrR*** a copy of the receipt for the oil change on 2/24/Today is 3/2/and I don't know how long it takes for these submitted messages to be logged and sent to each party but I'm surprised my receipt hasn't arrived by nowI did ask if he'd allow me to drop it off in person and he declined, telling me to mail it inMrR*** has my phone number but it sounds like I'm going to need to call him to follow up
Regards,
M*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID Yes the business rewrote the contractThis was necessary to
remove the "previously" installed dealer option items on this advertised vehicleWe also lost a previously given rebate as the dealer claimed they lose money if they sold the car for the car for the clearly advertised price.They also do not understand their own paperwork Their employees, including the fiance manager, cannot answer simple questions when the form is right in front of themThey are simply interested in selling you "paint protection" passive alarm systems and other unnecessary "dealer profit items. Yes we were given a "new contract" but it was only to correct their deceptions and errors. By far the worst buying experience from a dealer ever.
Regards,
M*** ***

We spoke to Mrs F* about her unhappiest with the Sienna SEWe did get her the XLE she wantedThe F* took delivery of there Toyota Sienna XLE 06-02-I believe they are happy with there new Sienna

Complaint: 10957335
I am rejecting this response because: This is premature. They have made a verbal offer but so far I have not seen anything in writing. This business has a history of lying to me. I have been lied to by multiple people. I am still waiting.
Regards,
L[redacted]

We have had telephone contact with customer, she is to come this weekend in person to resolve this issue.  Once she comes in, we will officially respond to the complaint.  A[redacted]

I spoke with Mr, B[redacted] on 2/22/2016.  He voiced his complaints.  I explained that he can take his vehicle to any Toyota dealer.Toyota will not honor auotcare at an independent shop, it has to be a Toyota dealer. His vehicle has Toyota autocare, coverage is 25 months or 24,000 miles....

  I told him to bring in the receipt for the old change and we would reimburse him the amount. This would be a  one time deal as good will.  I tool him he wiould get a call the next day from Frank G[redacted], service manager, Mr. G[redacted] would look up the repair orders and go over them with Mr. B[redacted].    Mr. G[redacted] spoke with Mr. B[redacted] and went over the tire warranty.  Mr. B[redacted] last had his car in our shop in 8/2015, we measured tire tread on all tires, and they were fine.  Mr. G[redacted] told him you pay for the tires and we would take care of the labor. Hel appeared to be fine with that arrangement. Mr. B[redacted] was supposed to call Mr. G[redacted]  and give him the tire dimensions.  As of today, he has not called back.    I also have not received the receipt for the oil change,    A[redacted]

Complaint: 10957335
I am rejecting this response because: I told them that I would be out of town for...

the holiday. I said that I would call them when I returned which I did. I left a message on A[redacted]'s voice mail but he did not return my call. I am still waiting.
Regards,
L[redacted]

Customer came in, complaint is resolved.  Customer signed a new contract, she is now happy.  A[redacted]

Sorry it took so long to respond, my service manager went on vacation, then I was out.  The customer bbrought the truck in because the transmission was slipping. There were no codes at the time of our inspection.  We filled 3 quarts of transmission fluid, the contents of the pan, not the entire transmission fluid volume.  There were no visible leaks, verified the transmission was slipping.  We did the coolant chemical test, It doesn't take a large amount of the fluid to mix to create a positive indication..  Simi Valley Toyota found the engine oil over full by 2 quarts, transmission fluid level was full.  Possible maybe the customer may have inadvertently drained the transmission fluid  thinking he was draining the engine oil, they are real close together.  Then the customer added engine oil contributing as to why the engine oil was overfilled by 2 quarts.  Customer told our ASM he had changed the oil about a week prior to this problem.  We took care ot his rental car bill and didn't charge for the diagnostic fee.  A[redacted] General Manager