The Waterfront at Puuloa

Dear Better BusinessBureau of Hawaii, Inc.Myoffice represents *** *** *** ("KBH") and I am writing with regards to your complaint No.***.Asyou already know, the ***s rent a home at KBHKBH received a complaint regarding
improper behavior by Mr***'schild As
part of the investigation of the complaint, KBH's representative interviewed the complainant as well as Mrand Mrs*** During the course of the investigation, KBH came to the understanding that Mrs*** corroborated significant information related to theallegations and also came to understand that her daughterhad participated in similarprior incidents in the past Asa result KBH decided to terminate the ***'s rentalagreement and informedthem of that in writing.After the ***s receivedthe letter from KBH, they contacted KBH and asked that KBH not evict them Upon furtherdiscussion with the ***s, it became clear that there had been a
miscommunication and that the ***s actuallydenied the allegations regarding improper conduct, both in the presentand in the past Based on the new understanding of the ***s' position, KBH decided not totake any further action against them and not to terminate their leaseThe ***s were so informed.While KBH is sorry that this has not been a positive experience for the ***s, please let them knowthat KBH takes allegations of se;\'Ual misconduct very seriously and investigates them so that the community can remain safe.Revdex.com of Hawaii,IncJuly I, 2015Page 2If the***s want to terminate their currentrental agreement early then KBH is willing to do so without charging them for rent for the period of their rental agreement that extends past their departure date All they will need to do is provide days' noticeof their departure to KBH.If you have any questions, please let me knowVerytruly yours,David ***C***, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Better BusinessBureau of Hawaii, Inc.Myoffice represents  [redacted] ("KBH") and I am writing with regards to your complaint  No.[redacted].Asyou already know, the [redacted]s rent a home at KBH. KBH received a complaint regarding
improper behavior by Mr....

[redacted]'schild.  As part of the investigation  of the complaint, KBH's representative interviewed the complainant  as well as Mr. and Mrs. [redacted].  During the course of the investigation,  KBH came to the understanding that Mrs. [redacted] corroborated significant information  related to theallegations and also came to understand that her daughterhad participated in similarprior incidents in the past.  Asa result KBH decided to terminate  the [redacted]'s rentalagreement and informedthem of that in writing.After the [redacted]s receivedthe letter from KBH, they contacted  KBH and asked that KBH not evict them.  Upon furtherdiscussion with the [redacted]s, it became clear that there had been a
miscommunication and that the [redacted]s actuallydenied the allegations regarding improper conduct,  both in the presentand in the past.  Based on the new understanding of the [redacted]s' position, KBH decided not totake any further action against them and not to terminate  their lease. The [redacted]s were so informed.While KBH is sorry that this has not been a positive experience for the [redacted]s, please let them knowthat KBH takes allegations of se;\'Ual misconduct very seriously and investigates  them so that the community can remain safe.Revdex.com of Hawaii,Inc. July I, 2015Page 2If the[redacted]s want to terminate  their currentrental agreement early then KBH is willing to do so without charging them for rent for the period of their rental agreement that extends past their departure date.  All they will need to do is provide 15 days' noticeof their departure to KBH.If you have any questions, please let me know. Verytruly yours,David [redacted]. C[redacted]